Samsara vs Super Dispatch

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Our analysts compared Samsara vs Super Dispatch based on data from our 400+ point analysis of Dispatch Software, user reviews and our own crowdsourced data from our free software selection platform.

Samsara Software Tool

Product Basics

Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.
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Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.
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$27/Vehicle, Monthly
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Tailored to your specific needs
$55 Monthly, Freemium
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Driver Safety: Enhance driver safety by automatically tracking unwanted behaviors including, over braking, speeding and rapid acceleration. Address recurring issues, using footage from dashcams before they lead to unforeseen events and accidents. 
  • Streamline Communication: Facilitate manager and driver communication, share routes and turn-by-turn directions via messaging app and call feature in real time. 
  • Workflow Visibility: Access end-to-end live visibility into operations, driver assignment and locations, through heat maps of frequently serviced locations. 
  • Ensures ELD Compliance: Automatically manages reporting requirements for OSHA, FSMA, IFTA, DVIR and HOS. Includes FMCSA-registered and Canadian-certified mandate. 
  • Minimize Vehicle Breakdowns: Ensure productivity and improve vehicle health with preventive maintenance tools. Real-time fleet data helps proactively detect issues like engine faults, low oil levels and failing batteries. 
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  • Improves Visibility: Access reports and orders, pick and track loads and monitor all loads on a single dashboard. Connects with carrier TMS and Super Load Board on the app. 
  • Eliminates Paperwork: Manage PODs and BOLs and download and share them with dispatch and customers electronically. Mark faults and damages on the app with simple load photo inspections. Export information from Word docs, Excel sheets and paper to the platform. 
  • Simplifies Payment Tracking: View documents and dispatch orders in real time. Track due payments and resend invoices or payment reminders in a single click. 
  • Increase Revenue: Increased visibility enables decision-makers to identify and resolve inefficiencies quickly to optimize processes. Streamlined operations and automated workflows reduce manual operations, leaving employees with more time to handle operations. 
  • Saves Time: Helps load administrators save time and effort by using automated workflows for load tracking and management. 
  • Free Trial: Offers a free trial without requiring credit card details to help assess its capabilities compared to specific company requirements. 
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  • Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis. 
  • Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts. 
  • Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows. 
  • Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge. 
  • Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks. 
  • Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries. 
  • Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints. 
  • Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets. 
  • Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature. 
  • Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history. 
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  • Transport Management: Access comprehensive tools for dispatch, share invoices electronically and import orders straightway from brokers and load boards. Digitizes vehicle inspections and shares necessary vehicle details with unlimited images. 
  • Integrations: Offers custom integrations with EDI and open API to automate workflows by connecting to any pre-existing or new solutions. 
  • Car Hauler App: Free apps for Android, iPhone and iPad devices are available for dispatchers and brokers. Features include load and document sharing, load management and photo inspections with timestamps. Fax or email invoices and BOLs using the app. 
  • Load Board: Provides custom load suggestions to book loads 24/7 from any location. Facilitates instant bidding, load booking and requests without any paperwork or status calls. 
  • Support: Extends dedicated technical assistance to resolve any queries and complaints as and when they occur. 
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Product Ranking

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#11

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User Sentiment Summary

Great User Sentiment 457 reviews
Excellent User Sentiment 22 reviews
84%
of users recommend this product

Samsara has a 'great' User Satisfaction Rating of 84% when considering 457 user reviews from 3 recognized software review sites.

96%
of users recommend this product

Super Dispatch has a 'excellent' User Satisfaction Rating of 96% when considering 22 user reviews from 1 recognized software review sites.

4.3 (9)
n/a
4.14 (244)
n/a
4.3 (204)
4.8 (22)

Awards

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Super Dispatch stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
Installation: The initial setup is quick and easy, according to all reviews on software installation.
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Easy to Use: Users consistently praise Super Dispatch for its intuitive interface, making it easy to learn and navigate, even for those new to dispatch software.
Real-Time Tracking: The real-time tracking feature allows dispatchers to monitor the location and status of their drivers in real-time, providing valuable insights into their operations.
Efficient Routing: Super Dispatch's routing optimization capabilities help dispatchers create efficient routes for their drivers, minimizing travel time and fuel costs.
Improved Communication: The platform facilitates seamless communication between dispatchers and drivers, enabling quick and efficient information sharing.
Mobile App: The mobile app allows drivers to access important information and communicate with dispatchers on the go, enhancing their productivity.
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Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.
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Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific dispatch needs, such as creating custom reports or integrating with specific third-party software.
Steep Learning Curve: The platform's interface can be complex and require significant time to learn, especially for users unfamiliar with dispatch software. This can lead to frustration and slow adoption, particularly for smaller teams.
Lack of Mobile Optimization: Some users have reported issues with the mobile app, finding it to be clunky or lacking essential features. This can be a major drawback for dispatchers who need to manage operations on the go.
Customer Support Issues: Some users have experienced delays or difficulties in getting support from Super Dispatch, which can be frustrating when encountering technical problems or needing assistance with the platform.
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Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns. Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

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What's the best way to supercharge your auto transport business? Super Dispatch is a popular choice for auto transport businesses, particularly those looking to ditch paper and streamline their operations. Users rave about its ability to automate tasks like dispatching, billing, and order management, saving them time and money. The platform's all-in-one approach eliminates the need to juggle multiple apps, making it a one-stop shop for managing everything from load booking to getting paid. Users appreciate the ease of use, with features like VIN scanning, damage photo capture, and digital signatures simplifying the process. The platform's ability to store all load information, from last month to last year, provides a comprehensive history for easy reference. Super Dispatch also integrates with popular accounting software like QuickBooks, further simplifying billing and reporting. However, some users have expressed concerns about the platform's user interface, which they find clunky and difficult to navigate. Others have reported issues with customer support, finding it slow to respond and unhelpful. Despite these drawbacks, Super Dispatch remains a popular choice for auto transport businesses, particularly those seeking a comprehensive solution that can help them manage their operations more efficiently. Super Dispatch is best suited for auto transport businesses of all sizes, especially those looking to automate their processes, improve efficiency, and reduce paperwork. The platform's comprehensive features and integrations make it a valuable tool for businesses seeking to streamline their operations and enhance their customer experience.

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