Top MyDispatch Alternatives & Competitors For 2024

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Looking for alternatives to MyDispatch? Many users crave user-friendly and feature-rich solutions for tasks like Customer Management, Mobile Capabilities, and Work Order Management. Leveraging crowdsourced data from over 1,000 real Dispatch Software selection projects based on 400+ capabilities, we present a comparison of MyDispatch to leading industry alternatives like Super Dispatch, Samsara, Prophesy Software, and FieldEdge.

MyDispatch Software Tool
Samsara Software Tool
FieldEdge Software Tool

Product Basics

MyDispatch is a comprehensive software solution designed to streamline courier and dispatch management tasks. It offers robust features such as real-time tracking, automated dispatching, and route optimization, making it particularly well-suited for courier companies, delivery services, and logistics firms. The software enhances operational efficiency by reducing manual errors and improving communication between dispatchers and drivers.

Key benefits include increased productivity, cost savings, and improved customer satisfaction due to timely deliveries. Popular features encompass GPS tracking, electronic proof of delivery, and customizable reporting tools. Users appreciate its intuitive interface and the ability to integrate with existing systems, which sets it apart from similar products in the market.

Pricing details for MyDispatch are not readily available, and it is recommended to contact SelectHub for a tailored quote based on specific business needs. This ensures that users receive a pricing plan that aligns with their operational requirements and budget.

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Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.
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Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.
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Prophesy is a cloud-based tool that offers dedicated dispatch modules for truckload carriers, freight brokers, carrier and broker combinations and LTL carriers. Accellos acquired the company in 2008. It automates accounting tasks with QuickBooks integration and boosts efficiency in freight billing, EDI and dispatch operations.

Its inclusions are billing and invoicing, employee, customer, dispatch and driver management, mileage tracking, fuel and order management, load optimization and cost tracking. It helps reduce administrative tasks and provides flexible security authorization, quote rating engine and customer service capabilities.
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FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.
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On-Premise
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On-Premise
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Mobile

Product Assistance

Documentation
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Live Online
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Knowledge Base
24/7 Live Support
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24/7 Live Support
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Knowledge Base
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Product Ranking

#35

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#11

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#1

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#31

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#12

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Analyst Rating Summary

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Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Billing and Invoicing
Customer Management
Dispatching
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Mobile Capabilities
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Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Reporting and Dashboards
Mobile Capabilities
Billing and Invoicing
Customer Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

MyDispatch
Super Dispatch
Samsara
Prophesy Software
FieldEdge
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Billing and Invoicing Customer Management Dispatching Equipment and Asset Management Inventory Management Mobile Capabilities Reporting and Dashboards Routing Scheduling Technician and Contractor Management Work Order Management 94 87 59 67 80 95 97 23 69 82 63 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Excellent User Sentiment 22 reviews
Great User Sentiment 457 reviews
Excellent User Sentiment 21 reviews
Great User Sentiment 596 reviews
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96%
of users recommend this product

Super Dispatch has a 'excellent' User Satisfaction Rating of 96% when considering 22 user reviews from 1 recognized software review sites.

84%
of users recommend this product

Samsara has a 'great' User Satisfaction Rating of 84% when considering 457 user reviews from 3 recognized software review sites.

92%
of users recommend this product

Prophesy Software has a 'excellent' User Satisfaction Rating of 92% when considering 21 user reviews from 1 recognized software review sites.

85%
of users recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

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Awards

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User Favorite Award
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Synopsis of User Ratings and Reviews

Real-Time Tracking: Allows businesses to monitor technician locations and progress, enabling efficient dispatching and schedule adjustments.
Automated Pricing: Calculates pricing based on factors like distance, zip codes, and weight, simplifying billing and ensuring accuracy.
Online Ordering: Offers a web interface for customers to place orders directly, streamlining the order entry process.
QuickBooks Integration: Seamlessly integrates with QuickBooks for streamlined accounting and financial management.
Route Optimization: Provides built-in mapping and routing features to optimize delivery routes, saving time and fuel costs.
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Easy to Use: Users consistently praise Super Dispatch for its intuitive interface, making it easy to learn and navigate, even for those new to dispatch software.
Real-Time Tracking: The real-time tracking feature allows dispatchers to monitor the location and status of their drivers in real-time, providing valuable insights into their operations.
Efficient Routing: Super Dispatch's routing optimization capabilities help dispatchers create efficient routes for their drivers, minimizing travel time and fuel costs.
Improved Communication: The platform facilitates seamless communication between dispatchers and drivers, enabling quick and efficient information sharing.
Mobile App: The mobile app allows drivers to access important information and communicate with dispatchers on the go, enhancing their productivity.
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Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
Installation: The initial setup is quick and easy, according to all reviews on software installation.
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Comprehensive Feature Set: Prophesy Dispatch offers a wide array of features that are specifically designed to streamline trucking operations, such as load planning, driver management, and real-time tracking.
Integration Capabilities: The software integrates seamlessly with other business-critical systems, including accounting software, which helps eliminate double data entry and improve overall efficiency.
User-Friendly Experience: Many users find the software easy to use, enabling them to quickly adapt to the system and leverage its capabilities for managing their trucking business.
Responsive Customer Support: Prophesy Software's support team is generally regarded as responsive and helpful, providing users with timely assistance when encountering technical issues or needing guidance.
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Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.
Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.
Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.
Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.
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Limited Navigation Options: MyDispatch restricts users to a single navigation provider, Toover, which may not be compatible with all systems like Apple CarPlay, limiting user choice and potentially causing inconvenience for drivers who prefer other navigation apps.
Technical Issues: Users have reported problems with the app's functionality, including jobs and contract workloads not appearing on screen, sign-in difficulties, and the app crashing or becoming unresponsive, impacting productivity and causing frustration for dispatchers and drivers.
Battery Consumption: The app's constant GPS usage can quickly drain battery life on drivers' mobile devices, leading to potential disruptions if phones run out of power during deliveries, impacting service delivery and requiring drivers to manage their battery life carefully.
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Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific dispatch needs, such as creating custom reports or integrating with specific third-party software.
Steep Learning Curve: The platform's interface can be complex and require significant time to learn, especially for users unfamiliar with dispatch software. This can lead to frustration and slow adoption, particularly for smaller teams.
Lack of Mobile Optimization: Some users have reported issues with the mobile app, finding it to be clunky or lacking essential features. This can be a major drawback for dispatchers who need to manage operations on the go.
Customer Support Issues: Some users have experienced delays or difficulties in getting support from Super Dispatch, which can be frustrating when encountering technical problems or needing assistance with the platform.
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Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.
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Cost and Value: Some users, particularly smaller trucking companies, find the pricing structure of Prophesy Software to be expensive relative to the value it provides for their size of operations.
Initial Setup Challenges: Users have reported that the initial setup of Prophesy Software can be quite complex and time-consuming, especially when tailoring the system to align with specific business processes and workflows.
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Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.
Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.
Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.
Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.
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Is MyDispatch truly your dispatch solution, or does it leave users feeling lost in the delivery labyrinth? User reviews over the past year present a mixed bag. While MyDispatch is generally praised for its user-friendly interface and real-time tracking capabilities, making it a breeze to manage orders and monitor technician locations, a recurring pain point emerges: the dispatch map. Several users have reported instances of the map malfunctioning, hindering their ability to efficiently dispatch drivers and track deliveries. This directly impacts a core functionality of the software, potentially causing delays and frustration for businesses that rely on accurate location data. Despite these hiccups, MyDispatch's strengths lie in its intuitive design and robust features, such as task management and scheduling through a drag-and-drop interface. Users find it easier to use compared to other similar products, particularly when it comes to managing and tracking orders. The software's integration with MyTime and EBMS Task and Worker Order tools further enhances its value, streamlining workflows and boosting overall productivity. However, the recurring map issue raises concerns about the software's reliability. MyDispatch is best suited for small to medium-sized delivery and service businesses seeking an easy-to-use yet feature-rich dispatch management solution. Its intuitive interface and real-time tracking capabilities empower businesses to optimize their delivery operations and improve customer satisfaction. However, potential users should be aware of the reported map issues and consider whether these outweigh the software's benefits.

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What's the best way to supercharge your auto transport business? Super Dispatch is a popular choice for auto transport businesses, particularly those looking to ditch paper and streamline their operations. Users rave about its ability to automate tasks like dispatching, billing, and order management, saving them time and money. The platform's all-in-one approach eliminates the need to juggle multiple apps, making it a one-stop shop for managing everything from load booking to getting paid. Users appreciate the ease of use, with features like VIN scanning, damage photo capture, and digital signatures simplifying the process. The platform's ability to store all load information, from last month to last year, provides a comprehensive history for easy reference. Super Dispatch also integrates with popular accounting software like QuickBooks, further simplifying billing and reporting. However, some users have expressed concerns about the platform's user interface, which they find clunky and difficult to navigate. Others have reported issues with customer support, finding it slow to respond and unhelpful. Despite these drawbacks, Super Dispatch remains a popular choice for auto transport businesses, particularly those seeking a comprehensive solution that can help them manage their operations more efficiently. Super Dispatch is best suited for auto transport businesses of all sizes, especially those looking to automate their processes, improve efficiency, and reduce paperwork. The platform's comprehensive features and integrations make it a valuable tool for businesses seeking to streamline their operations and enhance their customer experience.

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Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns. Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

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Can Prophesy Software help your trucking business shift into a higher gear? This software, designed for the trucking industry, has been making waves, but is it all smooth sailing? User reviews from the past year reveal a mixed bag. On the plus side, Prophesy Software is lauded for its comprehensive features, including robust load planning, driver management, and seamless integration with accounting systems, such as QuickBooks. Users specifically praise its ability to track missed loads and split loads, optimizing routes for maximum profitability. A long-time user, in the trucking industry since 2004, raves about the software's ability to "grow with me," highlighting its adaptability and ongoing development. However, some users find the software's learning curve a bit steep and report occasional technical hiccups. The reporting module, in particular, has received criticism for its complexity and lack of customization options. While customer support generally receives positive feedback, some users have expressed frustration with the need to purchase separate modules for each integration, adding to the overall cost. Prophesy Software seems best suited for mid-sized trucking companies familiar with industry-specific software. Its comprehensive features, affordability, and responsive customer support make it a valuable tool for businesses looking to streamline operations and enhance efficiency. However, companies new to such software might find the initial learning curve and potential for additional costs a bit daunting.

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FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

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Top Alternatives in Dispatch Software


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FieldEdge

Housecall Pro

IFS Field Service Management

Jobber

Kickserv

mHelpDesk

Oracle Field Service

Salesforce Field Service

Service Fusion

ServiceMax

ServicePower

ServiceTitan

simPRO

Workiz

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