Rethink CRM Reviews & Pricing

by Rethink | Founded 2007, New York City

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What is Rethink CRM?

Industry Specialties: Commercial Real Estate

Rethink CRM is a sophisticated software solution designed to streamline customer relationship management tasks, particularly for real estate professionals. It offers a comprehensive suite of features including lead management, deal tracking, and automated workflows, which enhance productivity and client engagement. The platform is particularly well-suited for commercial real estate brokers and agents due to its industry-specific functionalities, such as property and transaction management tools.

Users appreciate the intuitive interface and robust analytics capabilities, which provide actionable insights into client interactions and market trends. The software's integration with other business tools further amplifies its utility, making it a versatile choice for firms looking to consolidate their operations. Pricing typically falls within a mid-range bracket, often structured on a per-user, per-month basis, making it accessible for both small teams and larger enterprises.

Compared to similar products, Rethink CRM stands out for its tailored approach to real estate, offering a more specialized experience that resonates well with its target audience. This focus on industry-specific needs, combined with positive user feedback, underscores its effectiveness in enhancing CRM processes.

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User Sentiment i

Based on 7 reviews:

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#399

Rethink CRM is ranked #399 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Rethink CRM Pricing

Based on our most recent analysis, Rethink CRM pricing starts at $120 (Per User, Monthly).

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Starting From: $120
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Rethink CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Rethink CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Rethink CRM Benefits and Insights

Why use Rethink CRM?

Key differentiators & advantages of Rethink CRM

Enhanced Customer Insights: Gain a deeper understanding of customer behavior and preferences through detailed analytics and reporting.
Improved Sales Efficiency: Streamline sales processes with automated workflows, reducing manual tasks and freeing up time for more strategic activities.
Better Customer Retention: Utilize targeted communication and personalized follow-ups to maintain strong relationships and reduce churn rates.
Centralized Data Management: Store all customer information in one place, ensuring easy access and reducing the risk of data silos.
Increased Collaboration: Foster teamwork with shared access to customer data and collaborative tools, enhancing coordination across departments.
Scalable Solutions: Adapt the CRM to grow with your business, accommodating increasing data and user needs without compromising performance.
Enhanced Decision-Making: Leverage real-time data and predictive analytics to make informed business decisions and identify new opportunities.
Customizable Dashboards: Tailor dashboards to display the most relevant metrics and KPIs, providing a clear overview of performance at a glance.
Seamless Integration: Integrate with existing tools and platforms, such as email and marketing automation software, to create a cohesive tech ecosystem.
Cost Savings: Reduce operational costs by automating routine tasks and minimizing the need for manual data entry and management.
Enhanced Security: Protect sensitive customer data with robust security measures, ensuring compliance with industry standards and regulations.
Mobile Accessibility: Access CRM features on-the-go with mobile-friendly interfaces, allowing for greater flexibility and responsiveness.
Personalized Customer Experiences: Deliver tailored interactions based on comprehensive customer profiles, enhancing satisfaction and loyalty.
Streamlined Onboarding: Simplify the onboarding process for new employees with intuitive interfaces and comprehensive training resources.
Proactive Issue Resolution: Identify and address potential issues before they escalate, improving overall customer satisfaction and trust.

Industry Expertise

Rethink CRM specializes in the commercial real estate industry, offering tailored solutions for brokers, agents, and firms. It is best suited for professionals seeking to streamline their operations, enhance client relationships, and manage property portfolios efficiently. The software's industry-specific features and integrations make it an ideal choice for those looking to optimize their commercial real estate business processes.

Rethink CRM Reviews

Average customer reviews & user sentiment summary for Rethink CRM:

7 reviews

82%

of users would recommend this product

Rethink CRM has a 'great' User Satisfaction Rating of 82% when considering 7 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Rethink CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently praise Rethink CRM for its intuitive interface, making it easy to navigate and manage customer data, even for those with limited CRM experience.
Strong Reporting Capabilities: Rethink CRM provides robust reporting features, allowing users to gain valuable insights into customer behavior and sales performance, helping them make data-driven decisions.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of Rethink CRM's customer support team, providing timely assistance and resolving issues efficiently.
Affordable Pricing: Rethink CRM offers competitive pricing plans, making it an attractive option for businesses of all sizes, especially those with limited budgets.

Cons

Limited Customization: Some users have found that Rethink CRM's customization options are limited, making it difficult to tailor the platform to their specific business needs. For example, they may not be able to create custom fields or reports that are essential for their workflow.
Steep Learning Curve: Rethink CRM's interface can be complex and challenging to navigate, especially for users who are new to CRM software. This can lead to frustration and a longer time to get up to speed with the platform.
Lack of Mobile App: The absence of a dedicated mobile app can be a significant drawback for businesses that require access to their CRM data on the go. This can make it difficult to manage leads, track sales, and stay connected with customers while away from the office.
Integration Challenges: Rethink CRM may not integrate seamlessly with other essential business tools, such as email marketing platforms or accounting software. This can create data silos and make it difficult to get a complete picture of customer interactions.

Researcher's Summary:

Rethink CRM: Is it a game-changer or just a rehash of the same old CRM?

User reviews for Rethink CRM paint a picture of a product that is a breath of fresh air for real estate professionals who are tired of clunky, outdated CRM systems. Users rave about its intuitive interface, which makes it easy to navigate and use, even for those who are not tech-savvy. They also appreciate the robust features that allow them to manage their contacts, deals, and tasks efficiently. Rethink CRM's ability to connect data points, such as properties, proposals, and contacts, is a major selling point for users who are frustrated with the limitations of spreadsheets. This feature allows them to gain a comprehensive view of their business and make better decisions.

However, some users have expressed concerns about the lack of mobile app functionality, which can be a major drawback for those who need to access their CRM on the go. Additionally, some users have reported that the customer support could be more responsive. Despite these minor drawbacks, Rethink CRM is a powerful tool that can help real estate professionals streamline their operations and close more deals.

Rethink CRM is most suited for real estate professionals who are looking for a user-friendly and powerful CRM system that can help them manage their business more effectively. It is particularly well-suited for teams that are tired of using spreadsheets and are looking for a more sophisticated solution.

Key Features

Notable Rethink CRM features include:

Customizable Dashboards: Tailor your dashboard to display key metrics and data points relevant to your business needs.
Advanced Reporting: Generate detailed reports with customizable parameters to gain insights into sales performance and customer interactions.
Lead Management: Efficiently track and manage leads through the sales pipeline with automated workflows and reminders.
Contact Management: Maintain a comprehensive database of customer information, including communication history and personal details.
Integration Capabilities: Seamlessly integrate with popular tools like Outlook, Gmail, and various marketing automation platforms.
Mobile Access: Access your CRM data on-the-go with a fully functional mobile app, ensuring productivity from anywhere.
Email Campaigns: Create, send, and track email campaigns directly from the CRM, with built-in analytics to measure effectiveness.
Task Automation: Automate repetitive tasks such as follow-up emails and data entry to save time and reduce human error.
Pipeline Management: Visualize and manage your sales pipeline with drag-and-drop functionality to easily update deal stages.
Role-Based Access Control: Ensure data security by assigning specific access permissions based on user roles within the organization.
Customer Support Integration: Integrate with customer support platforms to provide a unified view of customer interactions and support tickets.
Analytics and Insights: Utilize built-in analytics tools to gain actionable insights into customer behavior and sales trends.
Custom Fields: Add custom fields to capture unique data points specific to your business processes and requirements.
Collaboration Tools: Facilitate team collaboration with shared calendars, task assignments, and internal messaging features.
Data Import/Export: Easily import and export data in various formats to ensure seamless data migration and integration.
API Access: Leverage API access to build custom integrations and extend the functionality of the CRM to meet specific business needs.
Real-Time Notifications: Receive real-time alerts and notifications for important events, such as new leads or deal updates.
Document Management: Store and manage documents within the CRM, linking them to relevant contacts, deals, or projects.
Social Media Integration: Connect with social media platforms to track customer interactions and gather additional insights.
Training and Support: Access comprehensive training resources and customer support to ensure successful CRM adoption and usage.