SoGoSurvey vs Survicate

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Our analysts compared SoGoSurvey vs Survicate based on data from our 400+ point analysis of Customer Experience Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SoGoSurvey is a cloud-based solution that facilitates feedback collection and experience management. Omnichannel feedback allows users to analyze customer sentiment and translate it into actionable insights. Businesses can use tools like the poll maker and form builder to capture valuable data points. It provides customizable, multilingual and media-rich surveys.

It ensures user security and data protection with SHA-256 cryptographic hash algorithm and PCI DSS compliance. Other offerings include reporting, data management and Zapier integrations.
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Survicate is a web and app-based tool built to streamline and optimize customer feedback management. It provides a single hub to store and manage feedback from multiple sources. Users can access insights throughout the customer journey to improve engagement and retention.

It offers collected data via customizable email, link, web and mobile surveys. Track, filter and analyze responses and view automated reports. Its native integration with various CRM platforms allows users to export survey results.
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$25 Monthly
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Tailored to your specific needs
$53 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Boost Customer Loyalty: Build a comprehensive VoC program with built-in tools. Ensure quick issue resolution and tap into feedback to uncover trends. Monitor sentiments and measure effectiveness against industry benchmarks. 
  • Improve Customer Retention: Close the customer feedback loop via the case management module. Follow-up and resolve negative sentiments before escalation, and track issues until resolution. Ensure quick replies with automated messages. 
  • Optimize Engagement: Offers a customized feedback center to customers. Clients can reach out via emails, surveys, forms and more. 
  • Facilitate Collaboration: Ensure smooth coordination and internal communications between individuals and teams. Keep everyone on the same page through direct tickets, alerts, flexible routing and automated messages. 
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  • Highly Customizable: Customize surveys using templates and question types. Change fonts, logos and colors to fit with brand guidelines. 
  • Save Time: Minimize time spent implementing new feedback software. Collate survey responses from multiple sources in one place and use dashboards to filter and analyze data quickly. 
  • Reduce Churn: Identify unhappy customers and initiate automated campaigns to address problems. 
  • Improve Customer Experience: Track trends throughout the customer journey to discover loyalty drivers. Listen to customer responses on product issues and use feedback to make changes. 
  • Accessible Data: Monitor observations from multiple sources and save feedback quickly with a Google Chrome extension. Transcribe and convert audio responses into text. 
  • Free Trial: Access 25 survey responses per month with unlimited users, question types, survey channels and multiple integrations using the free plan. 
  • Quick Implementation: Set up surveys and native integrations in minutes without coding. 
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  • Mobile App: Access survey data, distribute feedback collection tools, share reports and gather insights on the go. Connect with clients, track participation and set up automated reminders from any location.  
  • Poll Maker: Analyze popular opinion and gather valuable insights with poll surveys. 
    •  Use pre-designed poll templates and customize surveys with brand-specific colors, fonts and logos.  
    •  Supports 37 languages and automated translation. 
    •  Increase outreach by embedding polls on websites and sharing them on multiple channels. 
    •  Add multimedia content like visuals, music and videos to polls. 
  • Form Builder: Design intuitive, multilingual online forms that facilitate participant sign-ups. Ensure the audience sees relevant questions by implementing skip logic. Provides templates for event registration, employment application, training feedback, volunteer sign-ups and more.  
  • Online Assessment: Assess participants’ understanding and proficiency using the self-scoring online assessment module. 
    •  Personalize questionnaires with brand colors and multimedia. Add different question types. 
    •  Track responses and follow up with non-participants. Share scores with respondents. 
    •  Participants can track overall progress with a timer. 
  • Analytics: Make informed decisions and identify customer priorities through actionable insights. 
    •  Provides sentiment, text, trend and statistical analysis. Perform drill-down actions to target key segments. 
    •  Centralize control with role-based dashboards. Filter data by time, touchpoint and other variables. 
    •  Offers customer profiling and segmentation. 
    •  Visualize data gathered from NPS, CES, CSAT and other customized metrics. 
    •  Share dynamic report links with team members. 
    •  Set up outreach campaigns and monitor feedback. 
  • Omnichannel: Capture feedback across several channels like online surveys, emails, forms, texts, QR codes and social media.  
  • Ticket Management:  
    •  Assign industry-specific categories to tickets. 
    •  Respond quickly with response templates and bulk action modules. 
    •  Use system and user-generated tagging to prioritize conversations and elevate them to “critical.”  
    •  Get feedback on support quality for closed tickets. View positive and negative scores and compare them against benchmarks. 
    •  Provides customer information, action buttons, timeline and categories on the ticket for easy access. 
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  • Customizable Templates: Create surveys using over 125 templates and 15 question types, including NPS, CSAT and CES. Modify and save custom survey themes. Insert logos and colors in line with branding. 
  • Dashboards: Monitor survey responses and scores in real time and group answers using word clouds on an intuitive dashboard. Filter responses by dates, question types and survey answers. 
  • Reports and Analytics: Track and analyze individual responses to better understand feedback. View survey statistics, including completion rates, response rates and impressions. Export data to spreadsheets for further analysis. 
  • Smart Surveys: Implement conditional logic in surveys and change questions based on current responses. Use custom actions and redirects to point users to the next step. 
  • Multiple Integrations: Connect data with various native and custom integrations ranging from CRM to analytics and marketing automation. 
  • Alerts and Notifications: Receive automated reports by email. Notify teams to act on customer feedback with instant alerts on Slack or email. 
  • Automated Workflows: Set up automated campaigns triggered by customer responses. Follow up with customers individually to take action. 
  • User Controls: Organize surveys based on project, team or campaign and control who sees survey results by setting permission levels for users. 
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Product Ranking

#44

among all
Customer Experience Software

#74

among all
Customer Experience Software

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Analyst Rating Summary

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86
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Dashboards and Reporting
Mobile Capabilities
Dashboards and Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SoGoSurvey
Survicate
+ Add Product + Add Product
AI-Based Capabilities Customer And Contacts Management Dashboards And Reporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 0 66 100 78 88 78 80 10 39 86 44 50 67 73 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 690 reviews
Excellent User Sentiment 43 reviews
94%
of users recommend this product

SoGoSurvey has a 'excellent' User Satisfaction Rating of 94% when considering 690 user reviews from 1 recognized software review sites.

93%
of users recommend this product

Survicate has a 'excellent' User Satisfaction Rating of 93% when considering 43 user reviews from 2 recognized software review sites.

n/a
5.0 (15)
4.69 (690)
4.46 (28)

Awards

SoGoSurvey stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Survicate stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users appreciate the platform's ease of use, enabling them to create surveys quickly without extensive training or technical expertise.
Versatile Question Types: SoGoSurvey offers a wide array of question types, including multiple choice, open-ended, Likert scale, and more, allowing users to gather diverse data and insights.
Customization Options: The platform provides extensive customization options, empowering users to tailor surveys to their specific branding and style preferences.
Reporting and Analytics: SoGoSurvey offers robust reporting and analytics tools, enabling users to gain valuable insights from survey data and make data-driven decisions.
Data Security: The platform prioritizes data security, ensuring the confidentiality and integrity of user data.
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Ease of Use: Users praise Survicate for its intuitive design and user-friendly interface, making it easy to create and launch surveys without needing technical expertise.
Customization Options: Survicate offers a wide array of customization options, allowing users to tailor surveys to match their brand and specific needs. This includes using logos, custom colors, and personalized messages.
Variety of Question Types: Users appreciate the diverse range of question types available in Survicate, enabling them to collect different kinds of data effectively. Options include multiple choice, open-ended questions, rating scales, and more.
Integrations: Survicate seamlessly integrates with various popular tools and platforms, streamlining workflows and data analysis. Examples include integration with Slack, HubSpot, and Google Analytics.
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Difficult to Use: Users have reported that the platform's user interface is not intuitive and can be difficult to navigate, leading to frustration and wasted time.
Limited Customization: Some users have expressed dissatisfaction with the limited customization options available for surveys, particularly in terms of design and branding.
Reporting Limitations: Users have mentioned that the reporting features are somewhat basic and lack the depth and flexibility they require for in-depth data analysis.
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Complicated Interface: Some users have expressed that the platform's interface can be difficult to navigate, especially for those who are new to survey creation or CX tools.
Limited Customization: Users have reported limitations in customizing the look and feel of their surveys, which can be a drawback for those who want to maintain brand consistency or create visually appealing surveys.
Occasional Bugs: While generally considered reliable, some users have encountered occasional bugs or glitches within the platform, which can disrupt workflow and impact data collection.
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Want to get more feedback from your customers? SoGoSurvey can help! SoGoSurvey is a software that helps businesses manage customer experience. It offers a variety of features, including surveys, feedback forms, and analytics. Users praise SoGoSurvey for its user-friendly interface and robust functionality, making it easy to create and manage surveys. They also appreciate the variety of question types and customization options available. However, some users express concerns about the pricing, considering it relatively expensive compared to competitors like Qualtrics. Additionally, some users desire more comprehensive customer support. A standout feature of SoGoSurvey is its student licensing option, providing a free package with almost all features, which is highly valued by students and researchers. This makes SoGoSurvey particularly attractive for academic use, as highlighted by users who found it more affordable than Qualtrics for their research projects. While SoGoSurvey offers a robust set of features, some users point out limitations in branching restrictions and question display conditions, which can be a drawback for complex surveys targeting specific populations. Overall, SoGoSurvey is well-suited for businesses and researchers looking for an easy-to-use survey tool with a good range of features. Its student licensing option makes it a cost-effective choice for academic research. However, businesses with larger budgets and requiring more advanced features and support might consider exploring alternatives.

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Survicate is a user-friendly platform for gathering and analyzing customer feedback. Users praise its intuitive design and robust features, such as the drag-and-drop survey creator and diverse templates. These features streamline the process of creating and managing surveys, making it a breeze even for those new to such platforms. However, some users have expressed concerns about occasional glitches and limitations in reporting functionalities. What sets Survicate apart is its focus on ease of use and versatility. It offers multiple survey types and distribution channels, including email, website, in-product, and mobile apps, catering to a wide range of needs. This multi-channel approach allows businesses to reach their customers where they are, maximizing response rates and gathering valuable insights. Compared to competitors like Qualtrics and SurveyMonkey, Survicate is often lauded for its affordability and intuitive interface, making it a popular choice for small and medium-sized businesses. However, larger enterprises with more complex requirements might find Survicate's reporting and analytics features somewhat limited. Overall, Survicate is best suited for businesses seeking a user-friendly and affordable solution to collect customer feedback across various channels. Its intuitive design and versatile features make it a valuable tool for improving customer experience and driving business growth.

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