Our analysts compared Birdeye vs GetFeedback based on data from our 400+ point analysis of Customer Experience Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Birdeye is a comprehensive platform designed to enhance Customer Experience through a variety of tools, including reputation management, customer surveys, and review generation. It's particularly well-suited for businesses of all sizes that are keen on improving their online presence and engaging more effectively with their customers. One of the key benefits of Birdeye is its ability to aggregate feedback from multiple sources, providing businesses with a holistic view of their customer satisfaction. Popular features include the automation of review requests and the ability to respond to reviews directly from the platform, which significantly streamlines the process of managing a business's online reputation. When compared to similar products, users often highlight Birdeye's user-friendly interface and robust analytics as distinguishing factors. Pricing for Birdeye varies based on the specific needs and size of a business, typically involving a monthly subscription model. This flexibility in pricing ensures that businesses can find a plan that fits their budget while leveraging the platform's powerful features to enhance their customer experience.
among all Customer Experience Software
Birdeye has a 'excellent' User Satisfaction Rating of 95% when considering 1945 user reviews from 5 recognized software review sites.
Birdeye stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Birdeye is a business reputation management software that enables users to collect reviews, run surveys, convert leads, get referrals and more to drive customer engagement and grow their businesses. Positive user reviews mentioned it offers an intuitive platform with top-notch customer service and a variety of features to meet industry-specific requirements. According to negative reviews, new features cost extra and are not bundled in with existing plans, listings are difficult to set up and maintain, email notifications are not detailed and the solution, as a whole, is expensive.
Want to get the real feedback on GetFeedback? User reviews from the past year paint a mixed picture. While many appreciate its user-friendliness and robust reporting features, some have voiced concerns about its customer support and pricing, particularly when integrated with Salesforce. One user even described the cost as "massive." GetFeedback shines in its ease of use. Users highlight the intuitive design and drag-and-drop functionality, making survey creation a breeze even for non-technical folks. The platform's integration with Salesforce is another major plus, allowing businesses to seamlessly connect customer feedback with their CRM data. However, this integration comes at a steep price, which has led some users to explore more affordable alternatives like Usabilla. Another drawback is the limited customization options for survey designs. Users are mostly restricted to predefined templates, which may not satisfy those seeking a more bespoke look and feel. Overall, GetFeedback seems best suited for businesses deeply embedded in the Salesforce ecosystem who prioritize ease of use and insightful reporting over design flexibility and budget. However, companies on a tighter budget or those seeking highly customizable surveys might find better value elsewhere.
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