Vtiger vs Agendize

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Our analysts compared Vtiger vs Agendize based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Vtiger Software Tool

Product Basics

Vtiger is a cloud-based suite of marketing, sales and help desk offerings, which can be deployed separately or as an integrated, all-in-one ecosystem. It enables companies to eliminate silos and improve connections with customers.

Though designed to serve small and mid-sized businesses, it’s capable of handling the needs of Fortune 500 organizations. It’s accessible on Android and iOS devices, enabling work from anywhere.
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Agendize is a versatile appointment scheduling and customer engagement platform used by businesses across various industries. It offers a range of key features, including robust appointment scheduling, multi-channel integration, and automation, which streamline operations and enhance customer experiences. Users appreciate its user-friendly interface and customization options, along with responsive customer support. Agendize is known for its cost-efficiency and mobile accessibility, making it accessible to a broad user base. Users believe that Agendize holds its own against similar products, citing its strengths in appointment scheduling and multi-channel integration. However, some note limitations in terms of customization and pricing when compared to other offerings in the market.

Pros
  • Efficient Scheduling
  • Detailed Analytics
  • Client Management
Cons
  • Limited Customization
  • Integration Challenges
  • Lack of Advanced Features
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$12 Monthly
Get a free price quote
Tailored to your specific needs
$25 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Medium 
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Large 
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Small 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance the Sales Pipeline: Manage opportunities using a kanban view to easily visualize and track deals. Automatic alerts help sales reps accelerate deals, and filter lists provide visibility into the most important opportunities. 
  • Gain Data Insights: Assess performance across the organization. Sales insights include sales pipeline health and opportunities, win rate, pipeline value, sales cycle duration and more. Help desk KPIs reveal bottlenecks, cases due and ticket age, with the option to build reports based on help desk data. 
  • Provide Customer Self-Service: Simplify support efforts by providing a customer portal and public or private knowledge base. Offer multiple options including ticket submission and tracking, as well as FAQs based on common cases. 
  • Automate Workflows: Streamline recurring sales and help desk tasks, such as creating leads from form submissions, using rules to trigger a follow-up email, creating tasks, updating case fields, assigning tasks and sending alerts related to inactive cases. 
  • Manage Appointments Effectively: Handle appointments with prospects, customers and team members, with an appointment page link to make booking simple. Choose time slots, customize the design of the meeting page, schedule email reminders and send questionnaires beforehand to prepare. 
  • Improve Collaboration: With @mentions and real-time notifications, teams can communicate efficiently. Allows reassigning of tasks, opportunities or contacts to other team members. 
  • Extend Capabilities: Integrate with over 30 third-party apps including Dropbox, Mailchimp, QuickBooks, PayPal, Office 365, Zapier, Magento and DocuSign. 
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  • Optimized Customer Experience: Process customer requests efficiently 24/7 via a user-friendly online engagement tool. Generate bookings even after regular business hours and ensure better responsiveness. Implement the customizable platform on social media pages and websites. 
  • Enhanced Engagement: Offer a feedback option to follow a customer-centric approach. Post-appointment satisfaction surveys help teams receive customer feedback and boost engagement. 
  • Increased Conversion Rate: Convert more customers by putting opportunities to interact with the business easily within their reach. Create mobile responsive booking sites using business data and add them to Facebook pages, Google My Business, directory pages, websites, email campaigns, listings and more. Install, customize and deploy customer engagement buttons on websites as needed. 
  • Efficient Partner Console: Manage and review client accounts, determine how information is collected, access valuable insights and choose which features to offer using white-label customization through the console. 
  • Dedicated Support: Implementation support is offered throughout all the stages including custom domain installation, server migration and mobile app or store locator creation. 
  • Vast Integrations: Integrates with a wide range of platforms including Facebook, Google Analytics, Zoho CRM, Salesforce, Zapier, Outlook, Office 365, Mailchimp, PayPal and more. 
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  • Contact Management: Provides: 
    • 360-degree customer view with contact records that store all personal information as well as historical communications, files, quotes and more.
    • One-click sending of notes, emails and calls.
    • Alerts for when a contact meets certain criteria, such as being idle for a month.
    • Contact import via email, forms, CSV file or external apps.
    • A search tool and filtered lists.
  • Email Marketing: Includes over 70 templates, campaign performance analytics, autoresponders and 25,000 free emails per month. Also offers a drag-and-drop interface to design templates, data on how each contact engages with campaigns and list segmentation. 
  • Project Management: Create projects for personal, team or customer use. Includes Gantt charts, milestones, tasks, internal and external collaboration, and notifications. 
  • Inventory Management: Provides price books, inventory management systems, quotes, invoices, online payments and more. 
  • Document Management: Provides a central, searchable location for storing and accessing documents. Users can exchange messages directly in the document viewer. Activity tracking shows how leads interact with documents, such as pages read. 
  • Forecasting: Predicts revenue based on best case, worst case and other scenarios, as well as forecasts for future periods using current opportunities and other factors. Forecasts can be exported as CSV files and then shared. 
  • Case Management: Generates cases from support requests and links them to the corresponding contact. Includes alerts and the option to automatically escalate cases. Assign cases to a support agent, view the time remaining based on the SLA, prioritize cases based on different criteria, provide support across multiple channels and access a FAQ for suggestions on resolution. 
  • Mobile App: Provides alerts, calendar summaries, record access and editing, and call logging (Android only). 
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  • Online Appointment Scheduling: Avoid losing opportunities by providing easy-to-locate information on engagement tools and websites. Customize appointments by offering various services, manage multiple requests at once and connect visitors to professionals’ availability in real time. 
  • Reporting: Glean data-driven insights about customer behavior, measure team productivity and customize reports to view the most relevant information. 
  • CRM and Marketing: Store contact information and activities such as received calls, booked appointments and sent messages in a central repository. 
  • Mobile App: Available on Android and iOS, the app helps receive automatic reminders and chats from website visitors. 
  • Queuing Management System: Customers can fill in a digital queuing form with their contact details. This enables the service reps to determine which customers need to be served and when. 
  • Save and Share: Website visitors can save contact and event information through text message or email, and find crucial business data on-demand. 
  • Dynamic Form Builder: Add, remove and customize form fields in real time without technical help, eliminating the need to reinstall form codes. 
  • Click-to-Call: Personalize audio messages and save conversations with clients to ensure a satisfactory experience for them. 
  • Live Chat: Track page visits and make answers contextualized and useful. Prevent premature website exits and reduce bounce rates. Can also access interaction history from within the chat console. 
  • Call Tracking: Measure marketing campaign performance by tracking call origins. Understand what factors drive calls by monitoring and analyzing incoming call origins to acquire more customers. 
  • API: The apps can interact directly, increasing functionality, ensuring flexibility and scalability, and making deployment management efficient. Automate account management, customize widgets as per brand requirements and extract data to customize reporting. 
  • White-Label: Customize the product with a brand, logo, colors and identity. Set up custom CSS within the platform to offer a simplified user interface and preset templates. 
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Product Ranking

#32

among all
CRM Software

#308

among all
CRM Software

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User Sentiment Summary

Great User Sentiment 748 reviews
Excellent User Sentiment 6 reviews
86%
of users recommend this product

Vtiger has a 'great' User Satisfaction Rating of 86% when considering 748 user reviews from 5 recognized software review sites.

100%
of users recommend this product

Agendize has a 'excellent' User Satisfaction Rating of 100% when considering 6 user reviews from 1 recognized software review sites.

5.0 (9)
n/a
4.3 (338)
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4.3 (292)
5.0 (6)
4.4 (85)
n/a
3.6 (24)
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Awards

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Agendize stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Customization: The platform’s extensive customization for modules and fields is incredibly helpful for tailoring it to user needs, according to 100% of reviews mentioning customization.
Integrations: According to 66% of users who mention this feature, Vtiger has valuable integrations that enable quick updates and high configurability.
Cost Efficient: The solution is budget-friendly and offers a rich set of features, as noted by 100% of reviews on this aspect.
Support and Training: Of users who reviewed this element, 62% suggested the support was helpful and prompt, which made their usage pleasant.
Unified Dashboard: Vtiger saves time by organizing everything in one place, as indicated by 100% of reviewers referencing this feature.
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Robust Appointment Scheduling: Users appreciate Agendize's efficient appointment scheduling, which streamlines booking and enhances customer experience.
Multi-Channel Integration: Agendize's ability to integrate seamlessly across various communication channels like websites, social media, and email is highly valued by users.
Time-Saving Automation: The platform's automation features, including reminders and follow-ups, save time and reduce administrative burdens for businesses.
Detailed Analytics: Users benefit from the insightful analytics provided by Agendize, aiding in data-driven decision-making and performance evaluation.
Client Management: Agendize's robust client management tools help businesses effectively track and nurture customer relationships, enhancing loyalty and retention.
User-Friendly Interface: Positive feedback centers on Agendize's user-friendly interface, making it accessible and easy to use for staff and customers alike.
Customization Options: Users appreciate the ability to tailor Agendize to their specific needs, ensuring a personalized experience that aligns with their brand.
Responsive Customer Support: Agendize's customer support garners praise for its responsiveness and helpful assistance when users encounter issues or have questions.
Mobile Accessibility: The availability of mobile apps and responsive design enhances access and functionality, accommodating users on the go.
Cost-Efficiency: Users note that Agendize's pricing structure is reasonable and provides excellent value for the features and benefits it offers.
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Complex Data Requirements: The platform could use self-read and capturing of data to make functionality easier, according to 60% of users who reviewed data requirements.
Subpar Performance: The platform has a few buggy features, as asserted by 58% of users who spoke of responsiveness and bugs.
Simple UI: The user interface is outdated and has no ability to properly manage inputs in the first go, as observed by 66% of reviews mentioning this feature.
Difficult Reporting: The reports feature is complicated, as observed by 75% of the users mentioning the topic.
Poor Device Compatibility: Vtiger lacks responsiveness in all web browsers, especially Safari and iOS apps, as noted by 50% of reviews on device compatibility.
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Limited Customization: Some users find that Agendize's customization options are constrained, making it challenging to adapt the platform to their exact needs.
Complex Setup: Users have reported that the initial setup process can be complex and time-consuming, requiring technical expertise.
Integration Challenges: Agendize may pose integration difficulties with certain third-party software, potentially causing inconvenience for users.
Lack of Advanced Features: A few users have expressed a desire for more advanced features and functionalities that are not currently offered by Agendize.
Price Considerations: Some businesses have found Agendize to be relatively expensive, especially for smaller companies with limited budgets.
Learning Curve: Several users mention that there is a learning curve associated with Agendize, which can lead to delays in realizing its full potential.
Limited Offline Access: In certain situations, users have noted that Agendize's offline functionality is limited, which can be a drawback for businesses without constant internet access.
Occasional Technical Issues: A few users have reported experiencing technical glitches or issues with Agendize, which can disrupt their operations.
Scalability Concerns: Some users have expressed concerns about the platform's scalability for large enterprises, especially those with complex demands.
Limited Reporting: Users looking for in-depth reporting and analytics capabilities have found Agendize's reporting options to be somewhat limited.
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Vtiger offers a single dashboard to save a lot of time, as well as features such as lead capturing, team scores and campaign tracking. The platform lacks some basic data capabilities, can be buggy at times and needs better Apple device compatibility. It also has a complicated reporting feature and poor UI. However, it is budget-friendly, offers deep customization and a wealth of integrations to extend functionality. Given the drawbacks mentioned, it may not be the best choice, particularly for Apple users, but users looking for an affordable, flexible system should consider it.

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User reviews for Agendize offer valuable insights into the product's performance. Users frequently commend its robust appointment scheduling and multi-channel integration, which streamline operations and enhance customer engagement. The time-saving automation features and detailed analytics are also highly regarded, enabling businesses to make data-driven decisions efficiently. Agendize's user-friendly interface and customization options provide a positive user experience, while mobile accessibility further boosts its appeal. Responsive customer support is another strength, reassuring users with reliable assistance when needed. Cost-efficiency is a notable advantage, with users finding Agendize to offer good value for the features it provides. However, user reviews also highlight certain limitations. Some users mention the challenges of limited customization, complex initial setup, and integration difficulties, which can be daunting. While the product is praised for its user-friendliness, there's a learning curve involved. Pricing may not be suitable for all budgets, and some users desire more advanced features. A few users report occasional technical issues and express concerns about scalability for larger enterprises. Lastly, reporting capabilities are noted as somewhat limited. Overall, users generally find Agendize to be a valuable tool for enhancing their business operations, citing its strengths in appointment scheduling, multi-channel integration, and automation. However, it's important to consider the product's limitations, especially in terms of customization and pricing, when evaluating it in comparison to similar offerings in the market.

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