Home > CRM Software > RepairShopr > RepairShopr vs Maximizer CRM

RepairShopr vs Maximizer CRM

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Our analysts compared RepairShopr vs Maximizer CRM based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
RepairShopr Software Tool
SelectHub Award Winner
Maximizer CRM Software Tool
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Product Basics

Designed specifically for repair shops and IT support businesses, RepairShopr offers an easy-to-use platform to manage invoicing, ticketing, point of sale (POS) and marketing. It helps build and maintain customer relationships, ensure repeat business, attract new customers and increase shop efficiency with a streamlined workflow.

It offers appointment, inventory, database management and web management capabilities, along with billing summary and invoice records, customer credit tracking, and barcode creation.
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Maximizer CRM is a sales and marketing solution that provides functionalities such as client management, a sales pipeline, customer support, campaign management, marketing automation and more. With about 90% customer satisfaction, it offers insights for business growth. A custom API and integration options add value to processes.

It helps increase sales, build relationships, provide customer support and fit business needs with different deployment options based on requirements. Users can access it on mobile devices to access information and send updates on the go.
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$49.99 Monthly, Freemium
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Tailored to your specific needs
$65 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Free of Cost: A free version of the software is available for users to test things out. This lets them check whether or not the solution is a fit for their business. 
  • Enhanced Capabilities: The platform integrates with third-party apps including niche industry software like d7, RepairTech, Max Focus, Toggl and TeamViewer. It also connects with Zapier, Office 365, Slack, Dropbox, Xero, Stripe, Authorize.net, PayPal, Google Calendar, Google Cloud Print and Quickbooks. 
  • Field Support: Users can view calendar appointments while in the field by enabling the two-way Google Calendar sync. 
  • Customization: A customizable template system offers the flexibility to edit the HTML-based PDF templates. Users can add HTML tags to create new layouts and personalized PDF templates. It allows users to edit emails, add shop terms and disclaimers, and create professional invoices, estimates and tickets. 
  • Localization: The software caters to non-U.S. companies, offering international currency and cash denomination support, worldwide SMS support and tax inclusive pricing with VAT invoice support. It also provides localized dates, spellings and languages (only for the customer portal). 
  • Multiple Location Management: The platform supports supervision of multiple stores at different locations from a single account. Users can stay organized and keep track of critical data with location-based documents and consolidated reports. 
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  • Enhanced Customer Relationships: Maximizer CRM enables businesses to track customer interactions and preferences, fostering stronger, more personalized relationships.
  • Improved Sales Efficiency: By automating routine tasks and providing sales teams with detailed customer insights, Maximizer CRM helps close deals faster and more effectively.
  • Centralized Data Management: All customer information is stored in a single, easily accessible location, reducing data silos and improving data accuracy.
  • Better Decision Making: With robust analytics and reporting tools, Maximizer CRM provides actionable insights that help businesses make informed decisions.
  • Increased Productivity: Task automation and streamlined workflows free up time for employees to focus on high-value activities, boosting overall productivity.
  • Enhanced Collaboration: Team members can easily share information and collaborate on projects, leading to more cohesive and efficient teamwork.
  • Scalability: Maximizer CRM grows with your business, offering flexible solutions that can be tailored to meet evolving needs without significant disruptions.
  • Customer Retention: By tracking customer satisfaction and proactively addressing issues, businesses can improve retention rates and foster long-term loyalty.
  • Cost Savings: Automating manual processes reduces operational costs and minimizes the need for additional resources, leading to significant savings over time.
  • Regulatory Compliance: Maximizer CRM helps businesses adhere to industry regulations by maintaining accurate records and providing audit trails.
  • Mobile Accessibility: With mobile access, sales and support teams can manage customer relationships and tasks from anywhere, ensuring continuity and responsiveness.
  • Customizable Dashboards: Users can create personalized dashboards that display the most relevant information, enhancing focus and efficiency.
  • Lead Management: Maximizer CRM helps track and nurture leads through the sales funnel, increasing the likelihood of conversion.
  • Customer Segmentation: Businesses can segment their customer base for targeted marketing campaigns, improving engagement and response rates.
  • Integration Capabilities: Seamless integration with other business tools and applications ensures a cohesive and efficient workflow across the organization.
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  • Core CRM: RepairShopr allows users to access the entire database instantly. It’s equipped with email marketing, a calendar and reminders, SMS and email integration, summary billing statements, tracking of referral sources, segmentation, document storage, marketing automation integration, quotes and proposals, auto-print barcode labels and internal chat integration. 
  • Integrated Marketing: This tool helps companies bring in new business by sending automated customer follow ups and auto-emails. It includes custom built lists, custom campaigns for sales and promotions, automatic collection of social media links and one-click follow up emails. 
  • Leads: This customizable wizard enables one-click customer conversion and creates a seamless flow that helps increase business from web traffic. Notifications alert support agents to customer issues so they can respond quickly, and it allows customers to create tickets from the website. 
  • Reporting: Insights and detailed reports are available for different areas like ticketing, invoicing, CRM and inventory. All reporting features are updated regularly. 
  • Customer Web Portal: Companies can serve users better by providing service statuses and invoice histories, as well as approving or declining estimates. Customers can view their account history and can download PDFs of previous tickets and invoices.
  • Customer Map: Using this tool, users can visualize data to glean insights and quickly analyze the geographical distribution of their target customers. 
  • Ticket Management: Users can filter tickets by assigned tech and current ticket status; organize the tickets by problem type, status or customer; and track tickets by due date or creation date. The lightweight workflow prompts users on what to work on next without slowing things down. 
  • Ticket Dashboard: This feature offers a centralized overview of the status breakdown and ticket quantity to help prioritize jobs. Configurable color coding ensures visibility for urgent items. 
  • Ticket Tracker: Support agents can keep customers updated with the ticket progress bar. They can create custom ticket fields, make single-step updates to the status, use the built-in timer for tracking, send automatic updates or prevent sharing and add other details as required. It includes inbound and outbound email and SMS integration, and one-click creation of invoices from ticket charges. 
  • Image and File Attachment: Users can fetch documents from different platforms and attach images using Dropbox, a webcam or mobile devices. 
  • Customizable Intake Form: These forms automatically fit into the ticket workflow and let customers sign physical or digital copies. 
  • Invoicing: This module allows users to scan serial numbers to invoices for warranty tracking, access recurring invoicing, scan barcodes for line items and insert payment links in emailed invoices. They can send invoices via email, SMS and snail mail. The software provides smooth checkout with payment types that are customizable, digital signatures for touchscreens, and a deposit and cart system. 
  • POS: Directly integrated with the inventory module, the POS system calculates changes automatically, manages multiple cash registers and supports barcode scanning. It offers reporting for individual retail shops and store chains. 
  • Inventory Management: This module offers batch tracking, return tracking and vendor information. Users can monitor stock levels, receive reminders about reorders, check barcode labels, specify both non-taxed and taxed items, and add warranties. It's equipped with a vendor and PO system, along with customizable product categories with reporting. It allows users to average the cost for variable price items as well as manage retail and wholesale pricing. 
  • Tracking Part Orders: This feature allows users to check part orders at different stages — from ticket raising to invoicing. They can track one-off purchases, associate them with a ticket and have them charge automatically upon invoicing. 
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  • Customer Insights: Gain access to dynamic dashboards, built-in templates, click-through records, visual reports, goal tracking views, exporting capabilities and more to monitor and boost team performance. 
  • Sales Management: Provides unified, easy-to-use sales tools that can be customized as per requirements. Manage accounts, route leads, collaborate sales opportunities and gain visibility into sales pipeline and revenue. 
    • Sales Pipeline Management: Offers proactive sales management along with a collective view of the sales process, making it easy to carry out internal and external sales activities. 
    • Contact Management: Displays contacts, notes and key documents in a unified dashboard. Includes quick search capabilities, company affiliation and a search recall feature. 
    • Pipeline Visibility: Access sales reports, personalized dashboard, forecasts, critical metrics, goal tracking and alert notifications for sales processes. 
    • Partner Relationship Management: Grow a channel partner network, assign partners, track performance and manage campaigns through a partner portal. 
  • Marketing Automation: Drive leads, improve campaign tracking, manage prospect interactions, automate campaigns, track results and calculate marketing ROI, all on one platform. 
  • Third-Party Integration: Provides native third-party integrations that boost productivity, provide deeper customer insights and more. Also offers custom integrations and API for easy business functionality. 
  • Mobile App: Offers pipeline visibility, quick access, key information edits, connectivity, calendar access and more, all on the go. 
  • Deployment Options: Gives the option for both cloud and on-premise deployment so businesses can choose what fits best for them. It also offers data security. 
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Product Ranking

#88

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#48

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User Sentiment Summary

Excellent User Sentiment 244 reviews
Good User Sentiment 1054 reviews
90%
of users recommend this product

RepairShopr has a 'excellent' User Satisfaction Rating of 90% when considering 244 user reviews from 2 recognized software review sites.

79%
of users recommend this product

Maximizer CRM has a 'good' User Satisfaction Rating of 79% when considering 1054 user reviews from 6 recognized software review sites.

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5.0 (11)
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3.9 (425)
4.52 (122)
4.0 (327)
4.5 (122)
4.0 (275)
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4.3 (6)
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4.0 (10)

Awards

RepairShopr stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Streamlined Ticket Management: RepairShopr offers efficient ticket creation, assignment, and tracking, ensuring smooth workflow management for customer support teams.
Customizable Interface: Users appreciate the ability to tailor the platform to their specific needs, including custom fields, workflows, and branding options.
Integrations: RepairShopr integrates with various third-party tools, such as QuickBooks and Xero, for seamless data synchronization and enhanced functionality.
Mobile App: The mobile app allows technicians to access and update tickets, manage inventory, and communicate with customers while on the go.
Reporting and Analytics: RepairShopr provides comprehensive reporting tools to track key metrics, identify trends, and gain insights into business performance.
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Easy to Use: Of all the users mentioning the platform’s usability, 66% say that it’s robust, easy to adapt to and very intuitive.
Customization: The software is highly customizable and fits well for each business solution, according to 75% of users reviewing this feature.
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Limited Customization: RepairShopr's interface and workflow might feel restrictive for businesses with unique or complex processes, as it offers limited options for customization to tailor the platform to specific needs.
Reporting Challenges: Generating custom reports or extracting specific data insights can be cumbersome due to the platform's reporting limitations, potentially hindering data-driven decision-making.
Mobile App Shortcomings: The mobile app's functionality may not fully mirror the web version, potentially impacting technicians or users who rely on mobile access for field work or remote operations.
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Customer Support: Customer service takes a long time to respond and offers a poor response, suggest 66% of users referencing support.
Maximizer Response: Customer support response time is under 3 minutes online and within 5 minutes via telephone support.
Integration: The system lacks proper email integration functionality and offers minimal integration with other technology, a downside according to 75% of users reviewing integrations.
Maximizer Response: Maximizer integrates with Outlook and through Zapier, we integrate with thousands of other applications.
User Interface: The UI is outdated and could use some updates, in the opinion of 75% of users reviewing this capability.
Maximizer Response: Our Business Intelligence tool: Insights is actuallly one of the industry leaders in UI/UX.
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Is your business in need of a tune-up? RepairShopr might just be the wrench in the works you need. RepairShopr users rave about its comprehensive features, especially inventory management and its built-in POS system, which simplifies the sales process and keeps track of every nut and bolt. The ability to create custom fields and workflows is a major plus, allowing businesses to tailor the software to their specific needs. RepairShopr's customer support also receives high marks, with users praising the team's responsiveness and helpfulness. However, some users find the interface a bit clunky and dated, and the mobile app could use some improvement. Compared to competitors like ServiceTitan and Housecall Pro, RepairShopr is often seen as a more affordable option with a wider range of features, making it a solid choice for small to medium-sized businesses looking for a one-stop shop to manage their operations. But for larger enterprises or those needing industry-specific features, other platforms might be a better fit. Overall, RepairShopr appears to be a reliable and versatile tool that can help businesses streamline their repair processes and boost efficiency. Keep in mind that software is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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Maximizer CRM empowers companies with a number of features such as contact management, lead management, customer service, business analytics and more. It’s highly customizable and easy to use. However, the UI is a little outdated and could use some improvement. The platform also needs more integrations to be able to work seamlessly, and reviewers report that customer support could be quicker and more helpful. Large and mid-size organizations looking for customized marketing and sales may find it to be a decent choice.

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Screenshots

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