Infor CloudSuite CRM vs Agendize

Last Updated:

Our analysts compared Infor CloudSuite CRM vs Agendize based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Infor CloudSuite CRM Software Tool

Product Basics

Infor CloudSuite CRM is a cloud-based system that helps companies cater to and understand customers through sales, marketing and customer service activities. It helps with operations and handles outreach. Users can identify opportunities, streamline sales projects, forecast business-related decisions and generate growth with its analytics.

Cloud deployment and ERP integration help implement a strategic approach for maximum business growth.

To explore other popular solutions that Infor offers, visit our Infor company page.
read more...
Agendize is a versatile appointment scheduling and customer engagement platform used by businesses across various industries. It offers a range of key features, including robust appointment scheduling, multi-channel integration, and automation, which streamline operations and enhance customer experiences. Users appreciate its user-friendly interface and customization options, along with responsive customer support. Agendize is known for its cost-efficiency and mobile accessibility, making it accessible to a broad user base. Users believe that Agendize holds its own against similar products, citing its strengths in appointment scheduling and multi-channel integration. However, some note limitations in terms of customization and pricing when compared to other offerings in the market.

Pros
  • Efficient Scheduling
  • Detailed Analytics
  • Client Management
Cons
  • Limited Customization
  • Integration Challenges
  • Lack of Advanced Features
read more...
$795/User, One-Time
Get a free price quote
Tailored to your specific needs
$25 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Birst Networked BI: The software has dedicated embedded analytics that aid in internal reporting and drive business results. Business intelligence facilitates gathering and distributing information across teams. 
  • Unified View: The platform helps sales, marketing and support teams work hand-in-hand to deliver results. With a cloud environment, users can easily view a customer’s touchpoints, giving access to users across various departments. 
  • On-the-Go Access: Users can access customer data, respond to customers and keep track of employee data via a dedicated mobile application. This helps them stay connected anytime, anywhere. 
  • Better Customer Experiences: The purpose-built CX suite enhances customer engagement and enriches the customer experience to drive profits. Users can integrate customer data across the enterprise to provide consistent, exceptional and personal experiences on any channel across a customer’s lifecycle. 
  • Back Office Integration: The platform takes care of integrated planning, purchase of inventory, sales, marketing, finance, human resources and more. Users can manage and integrate important parts of their business with the help of an ERP integration. 
read more...
  • Optimized Customer Experience: Process customer requests efficiently 24/7 via a user-friendly online engagement tool. Generate bookings even after regular business hours and ensure better responsiveness. Implement the customizable platform on social media pages and websites. 
  • Enhanced Engagement: Offer a feedback option to follow a customer-centric approach. Post-appointment satisfaction surveys help teams receive customer feedback and boost engagement. 
  • Increased Conversion Rate: Convert more customers by putting opportunities to interact with the business easily within their reach. Create mobile responsive booking sites using business data and add them to Facebook pages, Google My Business, directory pages, websites, email campaigns, listings and more. Install, customize and deploy customer engagement buttons on websites as needed. 
  • Efficient Partner Console: Manage and review client accounts, determine how information is collected, access valuable insights and choose which features to offer using white-label customization through the console. 
  • Dedicated Support: Implementation support is offered throughout all the stages including custom domain installation, server migration and mobile app or store locator creation. 
  • Vast Integrations: Integrates with a wide range of platforms including Facebook, Google Analytics, Zoho CRM, Salesforce, Zapier, Outlook, Office 365, Mailchimp, PayPal and more. 
read more...
  • Forecasting: The solution gives proactive alerts to drive accurate forecasts that help in generating business. This also helps users make informed decisions, build an effective team, and choose and manage business territories. 
  • Omni-Channel Campaign Management: This feature enables users to orchestrate a well-constructed customer strategy along with managing campaign outcomes. The software provides advanced campaign workflows, sophisticated email marketing, precise customer targeting and powerful customer insights. 
  • Productivity Monitor: Users can identify opportunities, maximize the impact of each interaction and streamline sales activities. They can monitor their team progress and assign tasks that align goals for everyone. 
  • Data Availability: The system stores and manages leads, opportunities and activities for best business outcomes. Users can maintain full control of all this data and utilize it when and where they need it. 
  • TCO Analysis: Users can estimate and utilize the total cost of ownership, as well as evaluate the use of those services. This can help them understand and strategize their campaign plans for maximum success. 
  • Segmentation: The platform centralizes customer data, improves internal and external communications, and segregates data based on preference of hot and cold leads. 
read more...
  • Online Appointment Scheduling: Avoid losing opportunities by providing easy-to-locate information on engagement tools and websites. Customize appointments by offering various services, manage multiple requests at once and connect visitors to professionals’ availability in real time. 
  • Reporting: Glean data-driven insights about customer behavior, measure team productivity and customize reports to view the most relevant information. 
  • CRM and Marketing: Store contact information and activities such as received calls, booked appointments and sent messages in a central repository. 
  • Mobile App: Available on Android and iOS, the app helps receive automatic reminders and chats from website visitors. 
  • Queuing Management System: Customers can fill in a digital queuing form with their contact details. This enables the service reps to determine which customers need to be served and when. 
  • Save and Share: Website visitors can save contact and event information through text message or email, and find crucial business data on-demand. 
  • Dynamic Form Builder: Add, remove and customize form fields in real time without technical help, eliminating the need to reinstall form codes. 
  • Click-to-Call: Personalize audio messages and save conversations with clients to ensure a satisfactory experience for them. 
  • Live Chat: Track page visits and make answers contextualized and useful. Prevent premature website exits and reduce bounce rates. Can also access interaction history from within the chat console. 
  • Call Tracking: Measure marketing campaign performance by tracking call origins. Understand what factors drive calls by monitoring and analyzing incoming call origins to acquire more customers. 
  • API: The apps can interact directly, increasing functionality, ensuring flexibility and scalability, and making deployment management efficient. Automate account management, customize widgets as per brand requirements and extract data to customize reporting. 
  • White-Label: Customize the product with a brand, logo, colors and identity. Set up custom CSS within the platform to offer a simplified user interface and preset templates. 
read more...

Product Ranking

#44

among all
CRM Software

#308

among all
CRM Software

Find out who the leaders are

User Sentiment Summary

Good User Sentiment 158 reviews
Excellent User Sentiment 6 reviews
72%
of users recommend this product

Infor CloudSuite CRM has a 'good' User Satisfaction Rating of 72% when considering 158 user reviews from 4 recognized software review sites.

100%
of users recommend this product

Agendize has a 'excellent' User Satisfaction Rating of 100% when considering 6 user reviews from 1 recognized software review sites.

2.9 (63)
n/a
3.6 (24)
5.0 (6)
4.1 (55)
n/a
4.6 (16)
n/a

Awards

we're gathering data

Agendize stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: Users praise Infor CloudSuite CRM for its intuitive design and ease of use, making it simple for teams to quickly adopt and navigate the system.
Robust Reporting and Analytics: The platform offers powerful reporting and analytics features that provide valuable insights into customer data, enabling businesses to make informed decisions and track key performance indicators.
Seamless Integrations: Infor CloudSuite CRM integrates smoothly with other business applications, streamlining workflows and improving efficiency by eliminating data silos.
Show more
Robust Appointment Scheduling: Users appreciate Agendize's efficient appointment scheduling, which streamlines booking and enhances customer experience.
Multi-Channel Integration: Agendize's ability to integrate seamlessly across various communication channels like websites, social media, and email is highly valued by users.
Time-Saving Automation: The platform's automation features, including reminders and follow-ups, save time and reduce administrative burdens for businesses.
Detailed Analytics: Users benefit from the insightful analytics provided by Agendize, aiding in data-driven decision-making and performance evaluation.
Client Management: Agendize's robust client management tools help businesses effectively track and nurture customer relationships, enhancing loyalty and retention.
User-Friendly Interface: Positive feedback centers on Agendize's user-friendly interface, making it accessible and easy to use for staff and customers alike.
Customization Options: Users appreciate the ability to tailor Agendize to their specific needs, ensuring a personalized experience that aligns with their brand.
Responsive Customer Support: Agendize's customer support garners praise for its responsiveness and helpful assistance when users encounter issues or have questions.
Mobile Accessibility: The availability of mobile apps and responsive design enhances access and functionality, accommodating users on the go.
Cost-Efficiency: Users note that Agendize's pricing structure is reasonable and provides excellent value for the features and benefits it offers.
Show more
Reporting limitations: Users have reported difficulties in creating custom reports and extracting specific data, making it challenging to gain comprehensive insights from the CRM.
Complex customization: Tailoring the system to specific business needs can be cumbersome and may require extensive technical expertise, leading to increased implementation time and costs.
Occasional performance issues: Some users have experienced slow loading times and system lags, particularly when dealing with large datasets or complex operations, impacting productivity and user satisfaction.
Show more
Limited Customization: Some users find that Agendize's customization options are constrained, making it challenging to adapt the platform to their exact needs.
Complex Setup: Users have reported that the initial setup process can be complex and time-consuming, requiring technical expertise.
Integration Challenges: Agendize may pose integration difficulties with certain third-party software, potentially causing inconvenience for users.
Lack of Advanced Features: A few users have expressed a desire for more advanced features and functionalities that are not currently offered by Agendize.
Price Considerations: Some businesses have found Agendize to be relatively expensive, especially for smaller companies with limited budgets.
Learning Curve: Several users mention that there is a learning curve associated with Agendize, which can lead to delays in realizing its full potential.
Limited Offline Access: In certain situations, users have noted that Agendize's offline functionality is limited, which can be a drawback for businesses without constant internet access.
Occasional Technical Issues: A few users have reported experiencing technical glitches or issues with Agendize, which can disrupt their operations.
Scalability Concerns: Some users have expressed concerns about the platform's scalability for large enterprises, especially those with complex demands.
Limited Reporting: Users looking for in-depth reporting and analytics capabilities have found Agendize's reporting options to be somewhat limited.
Show more

Recent user reviews suggest the answer is a mixed bag. While users appreciate the comprehensive, all-in-one nature of the platform, particularly its ability to centralize customer interactions and provide a 360-degree view of customer data, there are some notable drawbacks. For instance, users have reported frequent errors and instances of missing data, which can be a major headache for businesses that rely on accurate information for decision-making. One user praised Infor CloudSuite CRM's analytics, stating they are "really telling" and help them target prospects effectively. However, another user criticized the platform's outdated user interface and slow performance, finding it "a bit old-fashioned" and potentially off-putting for first-time users. This contrast highlights a key takeaway from user reviews: Infor CloudSuite CRM's strengths lie in its functionality and data insights, but its user experience might leave something to be desired. Ultimately, Infor CloudSuite CRM seems best suited for businesses that prioritize a comprehensive feature set and robust analytics over a sleek and modern user interface. However, companies with a low tolerance for technical glitches and those who value a seamless user experience might want to explore alternative CRM solutions like Salesforce or Microsoft Dynamics 365.

Show more

User reviews for Agendize offer valuable insights into the product's performance. Users frequently commend its robust appointment scheduling and multi-channel integration, which streamline operations and enhance customer engagement. The time-saving automation features and detailed analytics are also highly regarded, enabling businesses to make data-driven decisions efficiently. Agendize's user-friendly interface and customization options provide a positive user experience, while mobile accessibility further boosts its appeal. Responsive customer support is another strength, reassuring users with reliable assistance when needed. Cost-efficiency is a notable advantage, with users finding Agendize to offer good value for the features it provides. However, user reviews also highlight certain limitations. Some users mention the challenges of limited customization, complex initial setup, and integration difficulties, which can be daunting. While the product is praised for its user-friendliness, there's a learning curve involved. Pricing may not be suitable for all budgets, and some users desire more advanced features. A few users report occasional technical issues and express concerns about scalability for larger enterprises. Lastly, reporting capabilities are noted as somewhat limited. Overall, users generally find Agendize to be a valuable tool for enhancing their business operations, citing its strengths in appointment scheduling, multi-channel integration, and automation. However, it's important to consider the product's limitations, especially in terms of customization and pricing, when evaluating it in comparison to similar offerings in the market.

Show more

Screenshots

Top Alternatives in CRM Software


Copper CRM

Creatio

Dynamics 365 Sales

Freshsales

HubSpot Sales

Insightly

monday sales CRM

Nimble CRM

Oracle Sales Cloud

Pipedrive

Pipeliner CRM

Salesforce Sales Cloud

SAP Sales Cloud

Sugar Sell

Zendesk Sell

Zoho CRM

Related Categories

Show more

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings