Elead vs SuiteCRM

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Our analysts compared Elead vs SuiteCRM based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Elead Software Tool
SuiteCRM Software Tool

Product Basics

Elead is an automotive-specific solution that helps with sales and marketing efforts. It provides simplified and personalized options that support profitable sales and customer retention. It efficiently generates more quality leads, drives productive customer conversations and encourages customer loyalty. It helps recover missed opportunities and strengthens day-to-day business management.

It empowers businesses with dynamic technology, responsive call centers, efficient sales and customer management.
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SuiteCRM is a customer relationship management (CRM) software that helps businesses of all sizes manage customer interactions and data throughout the customer lifecycle. It's a great choice for businesses wanting to improve customer relationships and integrate their CRM with other business applications. SuiteCRM is known for being easy to use, flexible, and affordable, making it a popular choice for businesses with varying levels of CRM experience.

Some of the popular features of SuiteCRM include contact management, lead management, opportunity management, and sales forecasting. SuiteCRM also offers integrations with other business applications such as email, marketing automation, and accounting. Users appreciate the flexibility and dependability of SuiteCRM, often using it as a central hub for customer care and sales automation. While SuiteCRM offers many useful features out-of-the-box, it's highly customizable to meet specific business needs.

SuiteCRM is open-source and free to use, with no limitations on users. This makes it a cost-effective alternative to other CRM solutions on the market. However, businesses should consider the potential costs of implementation, customization, and ongoing support when evaluating the total cost of ownership.

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$695 Monthly
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$100 Monthly
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Android
Chromebook
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Mobile
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Product Assistance

Documentation
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Live Online
Videos
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Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Shopping Intelligence: Empowers businesses to track and analyze shopping patterns and behavior on websites and other applications. It proactively provides relevant information to help customers make informed decisions. 
  • Direct Mailing: Helps maintain competitive advantages with timely direct mail campaigns. Boosts efforts to connect with customers and meet their expectations in terms of sales and service goals. 
  • Service Drive Technology: Fixes operational services for automotive purposes by delivering efficient service, increasing absorption rate, providing on-call facilities and keeping up with service lane traffic. Helps customers in need of automotive support develop trust and loyalty with the business. 
  • Dealer CRM: Empowers automotive businesses to view, organize and analyze data to build strong and long lasting relationships. Offers integrations to track calls, ties information to customer records, gives visibility into team performance and provides tailored follow-up processes based on buyer needs. 
  • Dealer Resources: Enables reclamation of missed sales opportunities and recovers sales and marketing prospects with the help of constructive strategy and execution support. 
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  • Reduced Costs:  Add-ons are available for extra charges. The premium plan can cut costs by over 80% when compared to other CRM software available in the market. 
  • 360-Degree View:  Get complete visibility business operations, important customer information and insightful data to improve selling, marketing and service. 
  • Customer Self-Service:  SuiteCRM offers a premium customer service package. The free version offers a community-based customer support forum and documentation for troubleshooting. 
  • Flexible Modeling of Business Processes:  Businesses can create flexible and customizable process models to help employees adhere to tested execution and decision-making methods. 
  • Integrations:  RESTful API allows third-party integrations as required. 
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  • Relationship Management: Helps develop, manage and nurture relationships based on customer buyer personas. Improves communication with existing and potential customers. 
  • Sales: Helps car dealers build and deliver sales efficiency with a combination of tools like data mining, digital retailing, automotive desk software, inventory management, internet lead management and more. 
  • Automotive Business Development: Provides a highly trained automotive-specific call center that helps with follow-ups, provides timely messaging and nurtures customer relationships on a long-term basis. Allows businesses to save time and employee effort while providing convertible leads. 
  • Digital Retail: Empowers dealers with tools that allow customers low-pressure purchases. Builds customer trust by offering a connected experience that sets appropriate expectations on tax, incentive and financial details. It also eliminates the repetitive form filling process by transferring data directly into the showroom database. 
  • Equity Data Mining: Provides actionable data and alerts to increase opportunities, convert leads faster and generate higher gross profits. It helps identify customers and re-engage them with one-on-one conversations. 
  • Marketing: Offers a multi-channel marketing solution that helps deliver the right message at the right time for faster conversions. Provides an intelligent shopping assistant and automated service, text, direct mail and email marketing with a dedicated business development channel. 
  • DMS Integrations: Allows data to flow and sync seamlessly to promote faster business growth. It also provides safe, secure and certified integration with several technology partners for a hassle-free workflow. 
  • OEM Integrations: Focuses on providing automobile dealers with supported programs and services to develop and nurture dealer relationships. It allows businesses to focus on customers and dealers to maintain a balance between them. 
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  • Contact and Account Database:  Store details of all contacts, including leads, opportunities and customers centrally. Contacts can be grouped, segmented and searched using tags, custom fields and filters. Contacts belonging to a single organization can be organized as Accounts. 
  • Document Management:  Store, review, revise and share documents for internal references and client-facing usage. 
  • Call Management:  Schedule, log and record inbound and outbound calls associated with any contact. Call records can be used to review and improve customer communications. 
  • Email Management:  Teams can leverage shared inboxes and integrate individual email accounts to compose, send, receive, view and store emails. 
  • Campaign Management:  Manage, track and evaluate marketing campaigns at each stage of the pipeline. Get a detailed view of all marketing campaigns related to a contact, along with engagement rates. 
  • Catalog and Quote Management:  Create catalogs with product prices and availability of all products and services. Catalogs can be used to create, share and track professional quotes, including product specifications and estimated delivery times. 
  • Invoice Management:  Create, issue, share and track invoices using quotes as a baseline. 
  • Workflow Automation:  Set up flexible and customizable rule-based workflows that automate activities and tasks. Reminders and notifications can be set wherever required. 
  • Activity Management:  Managers can assign tasks to team members and track their execution. Users can also maintain to-do lists to ensure tasks are completed. 
  • Contract Management:  Create, share and manage contracts related to an account or a case, with details about SLAs, warranties, and renewals. 
  • Case Management:  Record and manage customer interactions regarding product or service issues, bugs and other concerns to improve customer experiences. 
  • Knowledge Base Management:  Create, store and share support documents, guides and template responses for use with the Case Management module. 
  • Reports:  Standard reports for all modules help keep users on top of business activities. With data-based insights, users can evaluate their strategies, goals, and execution in an informed manner. 
  • User Access Control:  Admins can define organizational hierarchies and configure role-based access. 
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Product Ranking

#102

among all
CRM Software

#59

among all
CRM Software

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User Sentiment Summary

Great User Sentiment 258 reviews
Great User Sentiment 93 reviews
86%
of users recommend this product

Elead has a 'great' User Satisfaction Rating of 86% when considering 258 user reviews from 2 recognized software review sites.

84%
of users recommend this product

SuiteCRM has a 'great' User Satisfaction Rating of 84% when considering 93 user reviews from 3 recognized software review sites.

4.28 (129)
4.2 (44)
4.3 (129)
4.2 (44)
n/a
4.2 (5)

Synopsis of User Ratings and Reviews

Lead Management: Elead provides a centralized platform to manage leads effectively, encompassing features such as lead capture, distribution, and nurturing, enabling sales teams to track and engage with potential customers efficiently.
Inventory Management: Elead's inventory management capabilities allow dealerships to maintain real-time visibility into their vehicle inventory, facilitating efficient tracking, organization, and optimization of stock levels.
Reporting and Analytics: Elead offers robust reporting and analytics tools that provide dealerships with valuable insights into sales performance, customer behavior, and other key metrics, enabling data-driven decision-making and performance optimization.
Integrations: Elead integrates with various third-party applications and services, such as marketing automation platforms and credit bureaus, enhancing its functionality and streamlining workflows for dealerships.
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Open-Source Flexibility: SuiteCRM's open-source nature empowers users to tailor the platform to their specific workflows and preferences, fostering greater control and customization compared to proprietary solutions.
Cost-Effectiveness: As a free and open-source CRM, SuiteCRM eliminates licensing fees, making it an attractive option for budget-conscious businesses and startups seeking a robust CRM solution without significant upfront costs.
Community Support: SuiteCRM boasts a vibrant and active community of users and developers who contribute to its ongoing development, provide support, and share knowledge, fostering a collaborative environment for troubleshooting and optimization.
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Customization Limitations: Users have expressed frustration with the inflexibility of Elead's customization options, particularly when it comes to tailoring the platform to their specific workflows and reporting needs. For instance, generating custom reports or modifying data fields can be challenging due to the platform's rigid structure.
Usability Challenges: Some users find navigating the Elead interface to be cumbersome and unintuitive, leading to a steeper learning curve and decreased efficiency. The platform's layout and menu options can be confusing, making it difficult to locate specific features or perform certain tasks quickly.
Mobile App Limitations: The Elead mobile app has received criticism for its limited functionality and performance issues. Users have reported problems with syncing data, accessing features, and overall app stability, hindering their ability to manage their CRM activities effectively while on the go.
Customer Support Concerns: Users have raised concerns about the responsiveness and effectiveness of Elead's customer support. Getting timely assistance with technical issues or questions can be challenging, leading to frustration and potential disruptions in their workflow.
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Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve compared to more modern CRM solutions. Navigating through the various modules and features may require additional training or support, especially for users who are accustomed to intuitive interfaces.
Customization Complexities: While SuiteCRM offers extensive customization options, implementing these changes often requires technical expertise or the involvement of developers. This can be a barrier for small businesses or teams with limited technical resources who need to adapt the CRM to their specific workflows.
Mobile App Limitations: The mobile app's functionality is not as comprehensive as the web-based version, which can hinder productivity for users who rely on mobile access to manage customer relationships and access data on the go.
Reporting Limitations: Generating complex or customized reports may require additional plugins or integrations, as the built-in reporting tools might not offer the level of flexibility and depth needed for advanced data analysis and visualization.
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Elead, a CRM software by CDK Global, has garnered a mixed bag of reviews over the past year. Users appreciate its user-friendly interface and comprehensive data management capabilities, making it a valuable tool for sales and marketing teams. The software's ability to integrate with various third-party applications, such as Gubagoo chat and CarWars, further enhances its functionality and streamlines workflows. However, some users have expressed concerns about the software's cost and occasional server downtime issues. Additionally, certain aspects of the software's interface may not be intuitive for all users, requiring additional support or training. Despite these drawbacks, Elead stands out for its robust customer support and regular updates that address user feedback and improve usability. The software's focus on the automotive industry, with features tailored to dealerships' needs, sets it apart from more generic CRM solutions. Elead is an ideal choice for automotive businesses seeking a CRM solution that offers industry-specific functionality, excellent customer support, and a user-friendly experience. Elead: The CRM software that will help you lead your business to the next level.

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SuiteCRM has garnered a reputation as a robust and adaptable CRM solution, particularly among small and medium-sized businesses seeking an affordable alternative to pricier options like Salesforce. Users frequently highlight its open-source nature, extensive customization capabilities, and active community support as standout features. The ability to tailor the platform to specific business needs without breaking the bank is a major draw for organizations with unique workflows or industry requirements. However, some users note that the learning curve can be steeper compared to more user-friendly interfaces like HubSpot, and the lack of seamless integration with certain third-party applications can pose challenges. Additionally, while SuiteCRM offers a solid foundation, achieving advanced automation or complex reporting may require additional modules or custom development. SuiteCRM's sweet spot lies with businesses that value flexibility and cost-effectiveness over out-of-the-box simplicity. Its open-source architecture empowers organizations to mold the platform to their exact specifications, fostering a sense of ownership and control over their CRM system. The active community and readily available resources further contribute to its appeal, providing a support network for troubleshooting and knowledge sharing. However, for businesses prioritizing ease of use and seamless integrations, exploring options like Zoho CRM or Pipedrive might be a better fit. Ultimately, SuiteCRM's value proposition hinges on its ability to empower businesses to build a CRM solution that aligns perfectly with their unique needs and budget.

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