Zimbra vs Rocket Chat

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Our analysts compared Zimbra vs Rocket Chat based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Zimbra Software Tool
Rocket Chat Software Tool

Product Basics

Zimbra is a comprehensive software solution designed to manage email and collaboration tasks efficiently. It offers a robust suite of tools including email, calendar, contacts, tasks, and document management, making it ideal for businesses and organizations that require seamless communication and collaboration. Zimbra is particularly well-suited for industries such as education, government, and healthcare, where secure and reliable communication is paramount.

One of the standout benefits of Zimbra is its flexibility and scalability, allowing it to cater to both small businesses and large enterprises. Its powerful features include advanced search capabilities, integrated chat, and video conferencing, as well as mobile synchronization, ensuring users can stay connected on the go. Additionally, Zimbra's open-source nature allows for extensive customization and integration with other applications, providing a tailored experience for diverse business needs.

Compared to similar products, users often highlight Zimbra's user-friendly interface and robust security features. Pricing details can vary based on the specific requirements and scale of deployment, so it is recommended to contact SelectHub for a personalized pricing quote. Overall, Zimbra stands out for its comprehensive feature set and adaptability, making it a valuable tool for enhancing organizational communication and collaboration.

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Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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$18.99/Mailbox, Annually
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Tailored to your specific needs
$4/User, Monthly, Freemium
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Productivity: Zimbra's integrated email, calendar, and task management tools streamline workflows, reducing the need to switch between multiple applications.
  • Cost Efficiency: By consolidating various communication and collaboration tools into one platform, Zimbra helps organizations save on licensing and maintenance costs.
  • Robust Security: Zimbra offers advanced security features such as two-factor authentication and end-to-end encryption, ensuring that sensitive information remains protected.
  • Customizable Interface: Users can tailor the Zimbra interface to their preferences, improving user satisfaction and efficiency by allowing them to focus on what matters most.
  • Scalability: Zimbra can easily scale to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
  • Cross-Platform Compatibility: Zimbra supports various operating systems and devices, enabling seamless access to emails and collaboration tools from anywhere.
  • Improved Collaboration: Features like shared calendars, document sharing, and real-time chat foster better teamwork and communication within organizations.
  • Open Source Flexibility: As an open-source solution, Zimbra allows for extensive customization and integration with other tools, catering to specific business needs.
  • Reliable Performance: Zimbra's robust architecture ensures high availability and reliability, minimizing downtime and disruptions to business operations.
  • Comprehensive Support: Zimbra offers extensive documentation, community forums, and professional support options to assist users in resolving issues quickly.
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  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Web-Based Client: Zimbra offers a robust web-based client that allows users to access their email, calendar, and contacts from any device with an internet connection.
  • Advanced Search Capabilities: The platform includes powerful search tools that enable users to quickly find emails, attachments, and other data using various filters and criteria.
  • Integrated Calendar: Zimbra's calendar feature supports scheduling, reminders, and sharing, making it easy to coordinate meetings and events with colleagues.
  • Collaboration Tools: Users can collaborate in real-time through shared documents, task lists, and briefcase features, enhancing team productivity.
  • Mobile Sync: Zimbra supports synchronization with mobile devices, ensuring that emails, contacts, and calendars are always up-to-date on smartphones and tablets.
  • Customizable User Interface: The platform allows for extensive customization of the user interface to meet specific organizational needs and preferences.
  • Robust Security: Zimbra includes advanced security features such as two-factor authentication, encryption, and anti-spam/anti-virus protection to safeguard user data.
  • Delegated Administration: The software supports delegated administration, allowing IT departments to assign specific administrative roles and permissions to different users.
  • Integration with Third-Party Applications: Zimbra can be integrated with various third-party applications and services, including CRM systems and productivity tools, to streamline workflows.
  • Offline Access: Users can access their emails and other data offline, ensuring productivity even without an internet connection.
  • Scalability: Zimbra is designed to scale from small businesses to large enterprises, accommodating growing user bases and increasing data volumes.
  • Open Source Option: Zimbra offers an open-source edition, providing flexibility and control for organizations that prefer to customize and manage their own deployment.
  • Multi-Tenancy Support: The platform supports multi-tenancy, allowing service providers to host multiple organizations on a single instance of Zimbra.
  • Rich Text Editing: The email composer includes rich text editing capabilities, enabling users to format their messages with various fonts, colors, and styles.
  • Unified Inbox: Zimbra's unified inbox feature consolidates emails from multiple accounts into a single view, simplifying email management.
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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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Product Ranking

#56

among all
Collaboration Software

#66

among all
Collaboration Software

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User Sentiment Summary

Great User Sentiment 524 reviews
Great User Sentiment 357 reviews
81%
of users recommend this product

Zimbra has a 'great' User Satisfaction Rating of 81% when considering 524 user reviews from 5 recognized software review sites.

83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

4.0 (11)
n/a
3.6 (136)
3.8 (105)
4.4 (91)
4.27 (140)
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4.3 (112)
4.3 (241)
n/a
3.3 (45)
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Synopsis of User Ratings and Reviews

Cost-Effective: Zimbra is a cost-effective alternative to other premium email services, allowing businesses to reduce operational costs without sacrificing functionality.
Feature Rich: Zimbra offers a range of features including email, calendars, contacts, tasks, and collaboration tools, making it a comprehensive solution for most businesses.
Enhanced Security: Zimbra includes state-of-the-art security features such as two-factor authentication, anti-spam and antivirus, and email encryption, ensuring data is safe.
Mobile Access: Zimbra offers mobile access to email, calendar, and contacts from any device with an internet connection, enabling users to stay connected and productive on-the-go.
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Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Limited Advanced Tools: Zimbra may lack some advanced features found in competitors, potentially requiring workarounds for specific tasks.
Third-Party Integration Constraints: Connecting with external applications outside its ecosystem could be limited, potentially hindering workflow customization.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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How do you take your email and collaboration game to the next level? Zimbra Email and Collaboration software is a cost-effective solution known for its user-friendly web interface and comprehensive feature set. Users highlight its affordability compared to competitors like Microsoft Exchange, praising its ease of use and efficient management of emails, calendars, and documents. The platform is celebrated for its stability, robust security features, and reliable backups, ensuring data integrity and peace of mind. However, some users point out limitations in advanced tools and integrations with third-party software, suggesting room for improvement in these areas. For example, while Zimbra offers a highly customizable user interface, Gmail's standardized interface may be limiting for some users. Zimbra's strengths lie in its comprehensive feature set, including email, calendar, task management, and collaboration tools, making it a suitable option for businesses seeking an all-in-one solution. Its self-hosted model provides organizations with greater control over their data and security policies compared to cloud-based alternatives. However, the lack of advanced tools and limited third-party integrations might not meet the needs of larger enterprises or those requiring specialized functionalities. Overall, Zimbra emerges as a strong contender in the email and collaboration space, particularly for small to medium-sized businesses prioritizing affordability, ease of use, and a comprehensive feature set. Its focus on core functionalities and user-friendly design makes it an attractive option for organizations seeking a robust yet straightforward solution. However, businesses with complex workflows or a reliance on extensive third-party integrations might find Zimbra's offerings somewhat limited.

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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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