Slack vs Confluence

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Our analysts compared Slack vs Confluence based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Confluence Software Tool

Product Basics

Slack is a versatile software designed to enhance productivity management by facilitating seamless communication and collaboration within teams. It offers a centralized platform where users can create channels for different projects, departments, or topics, enabling organized and focused discussions. Slack is particularly well-suited for businesses and organizations that require efficient coordination and real-time communication, making it ideal for remote teams and fast-paced work environments.

Key benefits of Slack include its ability to integrate with numerous third-party applications, providing a cohesive workflow. Popular features include direct messaging, file sharing, video calls, and searchable message archives, which help streamline project management and reduce email clutter. Users appreciate its intuitive interface and the flexibility it offers in customizing notifications and channel settings.

Compared to similar products, Slack is often praised for its user-friendly design and robust integration capabilities. Pricing varies based on the number of users and selected plan, with options for monthly or annual payments. For specific pricing details, it is recommended to contact SelectHub for a tailored quote based on individual needs.

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Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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$6.67 Monthly, Freemium
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Tailored to your specific needs
$4.89/User, Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
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Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Team Collaboration: Slack centralizes communication, allowing team members to collaborate in real-time through channels, direct messages, and threads, reducing the need for lengthy email chains.
  • Streamlined Project Management: Integrations with tools like Trello, Asana, and Jira enable seamless task tracking and project updates within Slack, ensuring everyone stays on the same page.
  • Improved Transparency: Public channels make information accessible to all team members, fostering a culture of openness and reducing information silos.
  • Efficient Communication: Features like mentions, reactions, and reminders help prioritize and manage conversations, ensuring important messages are not overlooked.
  • Remote Work Facilitation: Slack supports remote work by providing a virtual workspace where team members can communicate and collaborate effectively, regardless of their physical location.
  • Customizable Notifications: Users can tailor notification settings to their preferences, ensuring they receive alerts for critical updates while minimizing distractions from less urgent messages.
  • Knowledge Retention: Slack’s searchable message history allows team members to easily retrieve past conversations and decisions, preserving organizational knowledge and reducing redundancy.
  • Enhanced Security: Slack offers enterprise-grade security features, including data encryption and compliance certifications, ensuring that sensitive information remains protected.
  • Integration with Existing Tools: Slack integrates with a wide range of third-party applications, such as Google Drive, Dropbox, and Zoom, streamlining workflows and reducing the need to switch between multiple platforms.
  • Scalability: Slack can scale with your organization, accommodating growing teams and evolving communication needs without compromising performance or usability.
  • Boosted Productivity: By centralizing communication and integrating with productivity tools, Slack helps teams stay organized and focused, ultimately enhancing overall productivity.
  • Real-Time Updates: Instant notifications and updates keep team members informed about project progress and changes, enabling quicker decision-making and response times.
  • Enhanced Employee Engagement: Features like custom emojis, channels for non-work topics, and recognition tools help build a positive and engaging workplace culture.
  • Cost Efficiency: By reducing the need for multiple communication and project management tools, Slack can help organizations save on software costs and streamline their tech stack.
  • Cross-Platform Accessibility: Slack is available on various devices and operating systems, ensuring team members can stay connected and productive whether they are using a desktop, laptop, or mobile device.
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  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Channels: Organize conversations into dedicated spaces for specific teams, projects, or topics.
  • Direct Messages: Send private messages to individuals or small groups for quick, focused communication.
  • Integrations: Connect with over 2,000 apps like Google Drive, Trello, and Zoom to streamline workflows.
  • Search Functionality: Use advanced search filters to find specific messages, files, or conversations quickly.
  • File Sharing: Upload and share documents, images, and other files directly within conversations.
  • Notifications: Customize alert settings to stay informed about important updates without being overwhelmed.
  • Threaded Conversations: Keep discussions organized by replying to specific messages within a thread.
  • Pinning and Bookmarking: Pin important messages or bookmark key information for easy access later.
  • Video and Voice Calls: Initiate one-on-one or group calls directly within Slack for real-time communication.
  • Status Updates: Set custom statuses to inform colleagues of your availability or current activity.
  • Workflow Builder: Automate routine tasks and processes with a visual tool for creating custom workflows.
  • Security Features: Benefit from enterprise-grade security, including data encryption and compliance certifications.
  • Analytics and Reporting: Access detailed usage reports to monitor team activity and engagement.
  • Custom Emojis and Reactions: Personalize your communication with custom emojis and reactions to messages.
  • Guest Access: Invite external collaborators to specific channels without giving them full access to your workspace.
  • Mobile App: Stay connected on the go with a fully-featured mobile app for iOS and Android devices.
  • Slack Connect: Collaborate with partners, vendors, and clients in shared channels across different organizations.
  • App Directory: Explore and install a wide range of third-party apps to enhance your Slack experience.
  • Customizable Themes: Personalize the appearance of your Slack interface with various theme options.
  • Message Formatting: Use rich text formatting, including bold, italics, and code blocks, to enhance message clarity.
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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Product Ranking

#26

among all
Collaboration Software

#37

among all
Collaboration Software

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User Sentiment Summary

Excellent User Sentiment 22452 reviews
Great User Sentiment 4871 reviews
93%
of users recommend this product

Slack has a 'excellent' User Satisfaction Rating of 93% when considering 22452 user reviews from 1 recognized software review sites.

83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

4.65 (22452)
n/a
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4.1 (3769)
n/a
4.4 (1102)

Awards

Slack stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Real-Time Communication: Instead of playing email tag, Slack offers instant messaging to get quick answers and keep projects moving.
Centralized File Sharing: Slack allows you to share files directly in the platform rather than attaching them to emails, ensuring everyone can access the latest versions.
Task Management Integration: You can connect project management tools like Wrike or Trello to Slack, turning casual conversations into trackable tasks.
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Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Distracting Notifications: The constant stream of notifications, even with customization options, can disrupt focus, especially for those engaged in deep work.
Information Overload: The fast-paced, voluminous nature of Slack communication, coupled with limited customization for organization, can lead to information overload and difficulty keeping track of conversations.
Blurred Work-Life Boundaries: The casual, social-media-like environment of Slack can blur the lines between personal and professional life, making it challenging to disconnect after work hours.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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How can Slack help teams avoid "slacking" on their productivity? Slack consistently receives positive reviews, with users praising its intuitive interface and ability to streamline communication. Users highlight the platform's organized channels, which effectively categorize discussions and facilitate focused conversations, as a key strength. However, a recurring concern is the potential for notification overload, especially in larger workspaces, which can hinder productivity if not managed effectively. A differentiating factor is Slack's extensive integration capabilities with other tools, a feature not always as robust in competitors like Microsoft Teams, making it a valuable asset for teams reliant on diverse software. For instance, integrating project management tools can centralize task updates within Slack, enhancing workflow visibility. While Slack offers robust communication features, some users point to limitations in its search functionality, making it challenging to locate past information. This is a notable drawback compared to alternatives like Zulip, which boasts superior search capabilities. Overall, Slack is best suited for teams prioritizing seamless communication and seeking to centralize interactions. Its intuitive design and integrations can significantly reduce email clutter and enhance collaboration. However, teams should be prepared to implement strategies for managing notifications and explore workarounds for the limitations in search functionality.

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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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