SharePoint vs Confluence

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Our analysts compared SharePoint vs Confluence based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

SharePoint Software Tool
Confluence Software Tool

Product Basics

SharePoint by Microsoft offers collaboration and content management system (CMS) capabilities like reporting and analytics, digital and document asset management, contract management and website content management. Businesses can prepare, review and manage various types of content in a central location. It lets users manage multiple files and documents throughout their publishing cycle.

Organizations can leverage its scorecards and dashboards to prepare content reports to pinpoint publishing and content requirements. It provides robust capabilities to manage published and unpublished content on websites. It offers content support for internal intranet sites and external sites and can be deployed both on-premises and hosted on the cloud.
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Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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$5/User, Monthly
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Tailored to your specific needs
$4.89/User, Monthly
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Home Page: Locate sites easily within the organization, including news, followed and suggested sites. Create sites from the homepage with administrator permission. Store, create and retrieve data while managing content search, tags, information and documents. 
  • Lists: Support business processes by letting individual employees and teams share, access and collaborate for structured data and gather information from other systems. Simplify curation, creation and interaction with information. 
  • Site Pages: Share stories, display news items and broadcast messages on communication sites. Draw attention to important information by displaying up to five items with texts, images and links. 
  • Create New Pages: Construct fresh pages by customizing web parts according to requirements. Embed videos, attach documents, images, videos, site activities, Yammer feeds and more. Attach PowerPoint, Excel and Word documents while creating content. 
  • Powerful Search Engine: View results before typing and updated results while typing. Get an overview of search results grouped based on their type in the search results page. 
  • Interoperability: Integrate seamlessly with a range of Microsoft apps, including Office and 365, to enhance project delivery. 
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  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Seamless Collaboration: Accelerate teamwork with dynamic team sites for every project, division and department. Easily share resources, files, news and data across teams. Streamline team tasks by customizing the site. Collaborate securely and effortlessly with people inside and outside the organization using any internet-connected device. 
  • Information Sharing: Improve transparency and cohesion by informing employees throughout the intranet. Share common applications and resources on home portals and enhance efficiency. Share organizational stories with communication sites and use apps to share targeted news items. 
  • Harness Knowledge: Discover insights, information and expertise with a powerful search engine to make informed decisions. Maximize knowledge velocity with valuable conversations and connections. 
  • Business Process Transformation: Transform business processes like approvals, notifications and complex workflows to enhance productivity. Use workflows, forms and custom apps to enhance the digital experience. 
  • Insights:  Display data on a site by leveraging SQL and Excel servers and integrate with Microsoft Access. Leverage dashboards and KPIs to convert raw data into actionable insights to make smart business decisions. 
  • Customizations: Configure master pages and customize apps to enhance the look of the company’s web page. Customize pre-built templates or create fresh templates to create in-depth branding while maintaining consistency. 
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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Product Ranking

#30

among all
Collaboration Software

#37

among all
Collaboration Software

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User Sentiment Summary

Great User Sentiment 13522 reviews
Great User Sentiment 4871 reviews
82%
of users recommend this product

SharePoint has a 'great' User Satisfaction Rating of 82% when considering 13522 user reviews from 4 recognized software review sites.

83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

5.0 (20)
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4.0 (7838)
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4.3 (3697)
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4.1 (3769)
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4.4 (1102)
4.0 (1967)
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Synopsis of User Ratings and Reviews

Centralized Platform: SharePoint provides a unified hub for teams to store, organize, and access files, fostering seamless collaboration and eliminating data silos.
Version Control: The platform's robust version history feature allows users to track changes, revert to previous versions, and maintain document integrity, which is crucial for collaborative work.
Integration with Microsoft Suite: SharePoint's tight integration with familiar tools like Word, Excel, and PowerPoint streamlines workflows, allowing users to co-author documents and collaborate in real-time.
Workflow Automation: Through Power Automate integration, businesses can automate repetitive tasks, such as approvals and notifications, saving time and reducing manual effort.
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Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Co-Authoring Large Files: Syncing issues can arise when multiple users simultaneously edit large Excel files, leading to potential data loss or version control problems.
Outdated User Interface: Some users find the interface outdated compared to more modern collaboration platforms, which can lead to a steeper learning curve, especially for new users.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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Can you pinpoint a time when SharePoint didn't live up to expectations? SharePoint receives generally positive feedback from users, who praise its robust document management, version control, and seamless integration with other Microsoft products. These features are highly valued because they streamline workflows and boost productivity for teams. Users particularly appreciate the centralized platform for document storage, collaborative features like team sites and discussion boards, and automation capabilities through Power Automate. The robust search functionality and customization options, including web parts and site templates, further enhance its appeal. However, some users have reported synchronization issues when co-authoring large Excel files, which can be a major drawback for teams heavily reliant on Excel collaboration. Additionally, some users find the user interface outdated, although still relatively user-friendly. Overall, SharePoint is best suited for teams and organizations seeking a comprehensive platform for document management, collaboration, and automation. Its tight integration with the Microsoft ecosystem makes it a natural choice for organizations already invested in Microsoft products. However, teams heavily reliant on real-time collaboration in Excel might need to consider workarounds or alternative solutions to mitigate the synchronization issues.

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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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