Rocket Chat vs Webex Suite

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Our analysts compared Rocket Chat vs Webex Suite based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Rocket Chat Software Tool
Webex Suite Software Tool

Product Basics

Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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Webex Suite is a comprehensive software solution designed to facilitate seamless collaboration and communication. It integrates video conferencing, messaging, file sharing, and task management into a unified platform. This suite is particularly well-suited for businesses of all sizes, educational institutions, and remote teams, as it enhances productivity through real-time interaction and efficient workflow management.

Key benefits include high-definition video and audio quality, robust security features, and compatibility with various devices and operating systems. Popular features encompass virtual meeting rooms, screen sharing, whiteboarding, and AI-driven transcription services. Users appreciate its intuitive interface and reliable performance, which often surpasses similar products in terms of user satisfaction and ease of use.

Pricing for Webex Suite varies based on the number of users and specific features required. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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$4/User, Monthly, Freemium
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Tailored to your specific needs
$11.95/Employee, Monthly
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Tailored to your specific needs
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Windows
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Linux
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Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
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24/7 Live Support

Product Insights

  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Enhanced Productivity: Streamline workflows with integrated tools for messaging, meetings, and file sharing, reducing the need to switch between applications.
  • Seamless Collaboration: Facilitate real-time collaboration with features like screen sharing, whiteboarding, and co-editing documents, ensuring team members stay on the same page.
  • Improved Communication: Utilize high-quality video and audio conferencing to maintain clear and effective communication, regardless of team members' locations.
  • Security and Compliance: Benefit from enterprise-grade security measures, including end-to-end encryption and compliance with industry standards, to protect sensitive information.
  • Scalability: Easily scale the platform to accommodate growing teams and evolving business needs without compromising performance or user experience.
  • Integration Capabilities: Connect with other essential business applications like Microsoft Office 365, Google Workspace, and Salesforce to create a cohesive digital ecosystem.
  • Customizable User Experience: Tailor the interface and functionalities to meet specific organizational requirements, enhancing user satisfaction and adoption rates.
  • Cost Efficiency: Reduce operational costs by consolidating multiple communication and collaboration tools into a single, comprehensive suite.
  • Remote Work Enablement: Support remote and hybrid work models with robust tools that ensure team members can collaborate effectively from any location.
  • Analytics and Insights: Leverage built-in analytics to gain insights into usage patterns, meeting effectiveness, and overall team productivity, enabling data-driven decision-making.
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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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  • Video Conferencing: High-definition video meetings with customizable layouts and virtual backgrounds.
  • Screen Sharing: Share your entire screen or specific applications seamlessly during meetings.
  • Webex Assistant: AI-powered virtual assistant that can take notes, highlight action items, and provide real-time transcription.
  • Breakout Rooms: Divide participants into smaller groups for focused discussions and activities.
  • End-to-End Encryption: Robust security measures to ensure that all communications are encrypted and secure.
  • Cloud Recording: Record meetings and store them in the cloud for easy access and sharing.
  • Team Messaging: Persistent chat rooms for ongoing team communication, file sharing, and collaboration.
  • Whiteboarding: Interactive whiteboard feature for brainstorming and visual collaboration.
  • Integrations: Seamless integration with popular tools like Microsoft Office 365, Google Workspace, and Salesforce.
  • Mobile App: Full-featured mobile application for iOS and Android, enabling collaboration on the go.
  • Polling and Q&A: Built-in tools for conducting polls and managing Q&A sessions during meetings.
  • Customizable Meeting Layouts: Options to customize the layout of your meeting interface to suit your preferences.
  • Noise Removal: Advanced noise cancellation technology to minimize background noise and enhance audio clarity.
  • Participant Management: Tools for managing participants, including muting, spotlighting, and removing attendees.
  • Analytics and Reporting: Detailed analytics and reporting features to track meeting performance and usage metrics.
  • Virtual Events: Capabilities to host large-scale virtual events with features like registration, attendee tracking, and post-event analytics.
  • File Sharing: Securely share files and documents within meetings and team spaces.
  • Calendar Integration: Sync with your calendar to schedule and join meetings directly from your calendar application.
  • Personal Meeting Room: A dedicated, always-available meeting space with a unique URL for recurring meetings.
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Product Ranking

#66

among all
Collaboration Software

#105

among all
Collaboration Software

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 357 reviews
Great User Sentiment 31128 reviews
83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Webex Suite has a 'great' User Satisfaction Rating of 86% when considering 31128 user reviews from 4 recognized software review sites.

3.8 (105)
4.2 (18286)
4.27 (140)
n/a
4.3 (112)
4.4 (7366)
n/a
4.5 (3058)
n/a
4.2 (2418)

Synopsis of User Ratings and Reviews

Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Simplified Collaboration: Webex Suite streamlines teamwork by integrating core tools like video conferencing, messaging, and file sharing into one platform.
Enhanced User Experience: Features like AI-powered noise reduction and real-time translation make online meetings more productive and enjoyable for participants.
Reliable Communication: Webex Calling provides enterprise-grade telephony with high availability, ensuring business continuity.
Cost-Effective Solution: Businesses can achieve significant cost savings by choosing Webex Suite over multiple standalone solutions.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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Feature Overload: Some users may find the extensive feature set overwhelming, especially smaller businesses or those with simpler collaboration needs.
Pricing Complexity: While Webex Suite offers cost savings compared to individual solutions, navigating the various plans and add-ons can be complex for some businesses.
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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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Is Cisco's Webex Suite truly the "best in show" for collaboration, or does it belong in the "no-go" zone? User reviews from the past year paint a largely positive picture of Webex Suite, praising its user-friendly interface and comprehensive features. Users specifically highlight the platform's reliability and robust security features as key strengths, making it a trustworthy choice for businesses handling sensitive information. The AI-powered features, such as noise cancellation and real-time translation, are also frequently commended for enhancing meeting productivity and inclusivity. While Webex Suite earns high marks overall, some users point out that its extensive features can sometimes feel overwhelming, especially for smaller teams with simpler needs. A few users have also mentioned that the platform's learning curve can be steep, requiring some initial investment in training and onboarding. Despite these minor drawbacks, Webex Suite's strengths in reliability, security, and advanced features make it a compelling choice for businesses, particularly those with a hybrid or remote workforce. Its ability to streamline communication, enhance collaboration, and integrate seamlessly with existing workflows positions it as a valuable asset in today's dynamic work environment.

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