Rocket Chat vs Microsoft 365 Enterprise

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Our analysts compared Rocket Chat vs Microsoft 365 Enterprise based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Rocket Chat Software Tool

Product Basics

Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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Microsoft 365 Enterprise is a comprehensive suite designed to enhance productivity through a range of integrated applications and services. It includes tools for email, document creation, collaboration, and data analysis, making it ideal for large organizations and enterprises across various industries such as finance, healthcare, and education. The platform's standout features include advanced security measures, cloud storage, and seamless integration with other enterprise systems, which collectively streamline workflows and improve efficiency.

Users particularly appreciate the robust collaboration tools, such as real-time co-authoring and video conferencing, which facilitate effective teamwork regardless of geographical location. Additionally, the suite's AI-driven insights and automation capabilities help optimize routine tasks, allowing employees to focus on more strategic activities. Pricing for Microsoft 365 Enterprise varies based on the specific plan and number of users, typically structured as a subscription model with monthly or annual payments. For precise pricing tailored to individual needs, contacting SelectHub for a quote is recommended.

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$4/User, Monthly, Freemium
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$10/User, Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Enhanced Collaboration: Microsoft 365 Enterprise integrates tools like Teams and SharePoint, enabling seamless communication and file sharing across departments.
  • Advanced Security: With features like Advanced Threat Protection and Data Loss Prevention, your organization can safeguard sensitive information against cyber threats.
  • Scalability: Easily scale your subscription to match your business growth, adding or removing users and services as needed without significant downtime.
  • Cost Efficiency: By consolidating multiple services into one subscription, Microsoft 365 Enterprise helps reduce overall IT costs and simplifies budgeting.
  • Remote Work Enablement: Access to cloud-based applications and storage ensures employees can work effectively from anywhere, enhancing flexibility and productivity.
  • Regular Updates: Benefit from continuous updates and new features without the need for manual installations, keeping your software current and secure.
  • Data Analytics: Utilize tools like Power BI to gain insights from your data, helping to drive informed decision-making and strategic planning.
  • Compliance Management: Built-in compliance solutions help your organization meet industry standards and regulatory requirements, reducing the risk of non-compliance penalties.
  • Integration with Existing Systems: Microsoft 365 Enterprise seamlessly integrates with other Microsoft products and third-party applications, enhancing overall workflow efficiency.
  • Employee Training and Support: Access to extensive training resources and 24/7 support ensures your team can effectively use the tools and resolve issues quickly.
  • Customizable Solutions: Tailor the suite to meet specific business needs with customizable applications and services, ensuring a perfect fit for your organization.
  • Improved Project Management: Tools like Planner and Project streamline task assignments, deadlines, and progress tracking, enhancing project efficiency and accountability.
  • Unified Communication: Consolidate email, chat, and video conferencing into a single platform, reducing the complexity of managing multiple communication channels.
  • Enhanced Mobility: Mobile apps for key services allow employees to stay productive on the go, ensuring business continuity and responsiveness.
  • Resource Optimization: Optimize IT resources with centralized management and automated processes, freeing up time for strategic initiatives.
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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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  • Advanced Security: Comprehensive security measures including threat protection, information protection, and identity management.
  • Collaboration Tools: Integrated applications like Microsoft Teams, SharePoint, and OneDrive for seamless teamwork and file sharing.
  • AI and Machine Learning: Intelligent tools such as Microsoft Graph and Cortana to enhance productivity and provide insights.
  • Cloud-Based Services: Access to cloud storage and applications, ensuring data is available anytime, anywhere.
  • Compliance Solutions: Built-in compliance tools to help meet regulatory requirements and manage data governance.
  • Office Suite Integration: Full access to Office applications like Word, Excel, and PowerPoint with regular updates.
  • Device Management: Tools like Intune for managing and securing devices across the organization.
  • Analytics and Reporting: Power BI integration for advanced data analytics and business intelligence reporting.
  • Scalability: Flexible plans and services that can scale with the growth of your organization.
  • 24/7 Support: Round-the-clock technical support to assist with any issues or queries.
  • Customizable Workflows: Power Automate for creating automated workflows to streamline business processes.
  • Communication Tools: Outlook and Exchange for professional email and calendar management.
  • Mobile Accessibility: Mobile apps for accessing Microsoft 365 services on the go.
  • Integration with Third-Party Apps: Compatibility with a wide range of third-party applications to enhance functionality.
  • Regular Updates: Continuous updates and new features to keep the software current and secure.
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Product Ranking

#66

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#79

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Collaboration Software

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User Sentiment Summary

Great User Sentiment 357 reviews
Excellent User Sentiment 21727 reviews
83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

92%
of users recommend this product

Microsoft 365 Enterprise has a 'excellent' User Satisfaction Rating of 92% when considering 21727 user reviews from 3 recognized software review sites.

3.8 (105)
4.6 (5713)
4.27 (140)
n/a
4.3 (112)
4.6 (13719)
n/a
4.6 (2295)

Awards

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Microsoft 365 Enterprise stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Seamless Workflow: Microsoft 365's suite of applications, including Word, Excel, and PowerPoint, work together seamlessly, eliminating the need to switch between different programs and improving efficiency.
Enhanced Collaboration: Tools like Microsoft Teams and SharePoint facilitate real-time document sharing and communication, fostering a more collaborative and productive work environment.
Robust Security: Microsoft 365 prioritizes data security with features like continuous updates and advanced threat protection, providing peace of mind for businesses handling sensitive information.
Accessible Anytime, Anywhere: The platform's user-friendly interface works seamlessly across multiple devices, allowing employees to access their work and collaborate from any location with an internet connection.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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Cost: The pricing structure for Microsoft 365 Enterprise can be difficult to understand and potentially expensive, especially for larger companies or those requiring advanced features.
Application Changes: Microsoft occasionally discontinues or phases out applications within the suite, which can be disruptive for businesses that rely on those specific tools.
Learning Curve: New users may find it takes time to master the full functionality of Microsoft 365 Enterprise due to its extensive features and capabilities.
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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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Is Microsoft 365 Enterprise the key to unlocking peak productivity for your business? User reviews from the last year reveal a mixed bag, highlighting both the strengths and areas for improvement in this productivity powerhouse. Microsoft 365 Enterprise continues to impress with its comprehensive suite of applications, including stalwarts like Word, Excel, and PowerPoint, which remain industry standards. Users consistently praise the robust functionality of these applications, particularly their offline capabilities, which outshine competitors like Google Workspace. The seamless integration between these applications and the collaboration features offered by Microsoft Teams and SharePoint is another major plus, fostering a smooth and efficient workflow. However, this robust feature set can also be a double-edged sword. Some users find the sheer number of features overwhelming, particularly those accustomed to simpler alternatives. The learning curve for advanced features can be steep, requiring additional time and resources for training. Furthermore, the pricing structure, while offering scalability for different business sizes, is often criticized for its complexity. Overall, Microsoft 365 Enterprise is best suited for medium to large enterprises that require a comprehensive suite of productivity and collaboration tools, prioritize robust security features, and have the resources to navigate its complexities. Smaller businesses or those seeking a simpler, more budget-friendly solution might find better alternatives elsewhere.

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