Confluence vs Rocket Chat

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Our analysts compared Confluence vs Rocket Chat based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Confluence Software Tool
Rocket Chat Software Tool

Product Basics

Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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$4.89/User, Monthly
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Tailored to your specific needs
$4/User, Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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Product Ranking

#37

among all
Collaboration Software

#66

among all
Collaboration Software

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User Sentiment Summary

Great User Sentiment 4871 reviews
Great User Sentiment 357 reviews
83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

n/a
3.8 (105)
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4.27 (140)
4.1 (3769)
4.3 (112)
4.4 (1102)
n/a

Synopsis of User Ratings and Reviews

Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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