Confluence vs Microsoft 365 Business

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Our analysts compared Confluence vs Microsoft 365 Business based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Confluence Software Tool

Product Basics

Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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Microsoft 365 Business is a comprehensive suite designed to enhance productivity through a range of integrated applications and services. It includes tools for email, document creation, collaboration, and communication, making it ideal for small to medium-sized businesses across various industries such as finance, healthcare, and education. The platform's standout features include cloud storage, advanced security measures, and seamless integration with other Microsoft products. Users appreciate its intuitive interface and robust functionality, which streamline workflows and improve efficiency.

One of the unique benefits of Microsoft 365 Business is its ability to facilitate remote work through tools like Teams and OneDrive, ensuring that employees can collaborate effectively from anywhere. Pricing varies based on the plan selected, typically on a per-user, per-month basis. For precise pricing tailored to specific needs, contacting SelectHub for a quote is recommended. Overall, Microsoft 365 Business stands out for its reliability, versatility, and user-friendly experience.

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$4.89/User, Monthly
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Tailored to your specific needs
$6/User, Monthly
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Tailored to your specific needs
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Cloud
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
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Knowledge Base
24/7 Live Support

Product Insights

  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Enhanced Collaboration: Microsoft 365 Business integrates tools like Teams and SharePoint, enabling seamless communication and file sharing among team members, regardless of their location.
  • Increased Productivity: With applications like Word, Excel, and PowerPoint accessible from any device, employees can work efficiently and stay productive even when on the go.
  • Advanced Security: Built-in security features such as multi-factor authentication and data encryption help protect sensitive business information from cyber threats.
  • Scalability: Microsoft 365 Business offers flexible subscription plans that can easily scale with your business needs, allowing you to add or remove users as required.
  • Cost Efficiency: By consolidating multiple software needs into one subscription, businesses can reduce overall IT costs and avoid the expense of maintaining on-premises servers.
  • Automatic Updates: Regular updates ensure that you always have access to the latest features and security enhancements without the need for manual installations.
  • Data Backup and Recovery: OneDrive and SharePoint provide robust data backup solutions, ensuring that your files are safe and can be easily recovered in case of accidental deletion or hardware failure.
  • Integration with Third-Party Apps: Microsoft 365 Business seamlessly integrates with a wide range of third-party applications, enhancing workflow efficiency and reducing the need for switching between different platforms.
  • Remote Work Enablement: Cloud-based services and mobile apps empower employees to work from anywhere, fostering a flexible work environment and improving work-life balance.
  • Compliance Management: Tools like Compliance Manager help businesses adhere to industry regulations and standards, reducing the risk of non-compliance penalties.
  • Customizable Solutions: Tailor the suite to meet specific business needs with customizable templates, workflows, and automation tools, enhancing operational efficiency.
  • Enhanced Communication: Integrated email and calendar services through Outlook streamline communication and scheduling, ensuring that teams stay organized and connected.
  • Business Intelligence: Power BI provides advanced analytics and reporting capabilities, enabling data-driven decision-making and strategic planning.
  • Employee Training and Support: Access to extensive online resources, tutorials, and support ensures that employees can quickly learn and effectively use the tools available.
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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  • Cloud Storage: Securely store and access files with 1 TB of OneDrive storage per user.
  • Collaboration Tools: Utilize Microsoft Teams for real-time collaboration, video conferencing, and chat.
  • Email Hosting: Professional email hosting with a 50 GB mailbox per user through Outlook.
  • Office Applications: Access to the latest versions of Word, Excel, PowerPoint, and other Office apps.
  • Security Features: Advanced threat protection, data loss prevention, and multi-factor authentication.
  • Device Management: Manage and secure devices with Microsoft Intune.
  • Business Intelligence: Leverage Power BI for data visualization and business analytics.
  • Shared Calendars: Coordinate schedules and meetings with shared calendars in Outlook.
  • File Sharing: Share files internally and externally with OneDrive and SharePoint.
  • Automated Workflows: Create automated workflows with Power Automate to streamline business processes.
  • Customer Relationship Management: Use Dynamics 365 for managing customer relationships and sales.
  • Mobile Access: Access all tools and files from mobile devices with dedicated apps for iOS and Android.
  • Regular Updates: Receive regular updates and new features without additional costs.
  • 24/7 Support: Access to 24/7 phone and web support for troubleshooting and assistance.
  • Compliance Solutions: Tools to help meet industry-specific compliance requirements, such as GDPR.
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Product Ranking

#37

among all
Collaboration Software

#63

among all
Collaboration Software

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User Sentiment Summary

Great User Sentiment 4871 reviews
Excellent User Sentiment 21164 reviews
83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

92%
of users recommend this product

Microsoft 365 Business has a 'excellent' User Satisfaction Rating of 92% when considering 21164 user reviews from 3 recognized software review sites.

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4.6 (5146)
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4.6 (13723)
4.1 (3769)
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4.4 (1102)
4.6 (2295)

Awards

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Microsoft 365 Business stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Effortless Collaboration: Microsoft Teams enables seamless communication and project management with features like chat, video conferencing, and file sharing, fostering a collaborative work environment.
Real-Time Co-Authoring: Multiple users can simultaneously edit Word, Excel, and PowerPoint files, streamlining workflows and enhancing team productivity.
Robust Security Measures: Microsoft 365 offers enterprise-grade security features and compliance tools, ensuring data protection and regulatory compliance for businesses.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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Cost and Complexity: Navigating the array of Microsoft 365 plans to find the right fit for a business can be a headache, especially for smaller businesses with simpler needs.
Steep Learning Curve: While many are familiar with basic Office apps, mastering the full suite, including features like SharePoint and Teams, can require significant time and training.
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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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Is Microsoft 365 Business the key to unlocking peak productivity for your business? User reviews from the past year suggest it might just be the 'Office' you've been looking for. Microsoft 365 Business shines in its collaborative capabilities and seamless integration across various applications. Users rave about the real-time collaboration features in Microsoft Teams and SharePoint, which streamline communication and enhance teamwork. The cloud-based nature of the platform allows access from virtually anywhere, making it a perfect fit for today's dynamic work environments. Moreover, the inclusion of familiar and powerful applications like Word, Excel, and PowerPoint ensures a smooth transition for businesses already accustomed to the Microsoft ecosystem. However, some users find the pricing structure a tad convoluted, especially compared to the simplicity of one-time purchase models. While the subscription model offers flexibility, it can be a bit overwhelming for businesses to navigate the various tiers and options. Despite this, the overall sentiment towards Microsoft 365 Business is overwhelmingly positive. Its robust feature set, coupled with its focus on collaboration and accessibility, makes it a compelling choice for businesses of all sizes. Whether you're a small startup or a large enterprise, Microsoft 365 Business provides the tools and features necessary to streamline workflows, boost productivity, and foster a collaborative work environment.

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