DocuWare vs M-Files

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Our analysts compared DocuWare vs M-Files based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

M-Files Software Tool

Product Basics

DocuWare is a document management platform that helps companies optimize paper-based and digital assets into a unified information resource. It eliminates time spent manually filing paper documents and reduces expenditures on unnecessary staff. It offers simple integration and supports information distribution decision-making. It also provides electronic forms, intelligent indexing, task management and document importing.
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M-Files is a document management software that helps businesses organize, manage, and track their documents. It provides a centralized repository for all documents, making them easily accessible to authorized users. M-Files is most suited for businesses that need to improve their document management processes and increase collaboration among employees.

Some of the key benefits of using M-Files include improved document organization, increased productivity, enhanced security, and better compliance. Popular features of M-Files include its intuitive user interface, powerful search capabilities, and integration with other business applications. Compared to similar products, M-Files is known for its ease of use, flexibility, and scalability.

M-Files offers a range of pricing options to suit different business needs. The price range typically varies depending on the number of users, the level of support required, and the specific features needed. Payment is typically made on an annual or monthly basis.

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$300 Monthly
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$20/User. Monthly
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Product Assistance

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Product Insights

  • Strengthen Accessibility: Take advantage of the streamlined interface to simplify content management. Configure the system according to specific organizational requirements. Enable improved automation and networking by integrating with IT infrastructure. 
  • Improve Indexing: Save time spent retrieving files with the intelligent indexing system. Index and store documents automatically and make them available instantly. 
  • Save Paper: Eliminate the need for multiple document copies with centralized storage. Digitize filing and document storage to save money. 
  • Boost Security: Get complete control over who can view, access and modify files. Decrease the chances of losing essential documents by creating several reliable backups. Employ mandates like HIPAA and General Data Protection Regulation (GDPR). 
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  • Centralized Document Repository: M-Files consolidates all your documents and information into a single, secure location, eliminating the need for multiple storage systems and reducing the risk of data loss.
  • Improved Collaboration: M-Files enables seamless collaboration by allowing multiple users to access and edit documents simultaneously, ensuring everyone is working on the most up-to-date version.
  • Enhanced Security: M-Files provides robust security measures to protect your sensitive data, including access control, encryption, and audit trails, ensuring compliance with industry regulations.
  • Increased Productivity: M-Files streamlines document management processes, reducing the time spent searching for and retrieving information, allowing you to focus on more strategic tasks.
  • Improved Decision-Making: M-Files provides a comprehensive view of your documents and information, enabling you to make informed decisions based on accurate and up-to-date data.
  • Reduced Costs: M-Files eliminates the need for physical storage, reduces IT maintenance costs, and improves efficiency, resulting in significant cost savings.
  • Enhanced Compliance: M-Files helps organizations meet regulatory compliance requirements by providing a centralized repository for all documents, ensuring easy access to audit trails and supporting e-discovery processes.
  • Scalability and Flexibility: M-Files is highly scalable, allowing you to manage large volumes of documents and adapt to changing business needs, ensuring a future-proof solution.
  • Improved Customer Service: M-Files provides a central repository for customer-related documents, enabling quick and efficient access to information, resulting in enhanced customer satisfaction.
  • Streamlined Business Processes: M-Files integrates with other business systems, such as ERP and CRM, automating document-related tasks and streamlining business processes.
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  • Intelligent Indexing: Identify valuable document information and convert it into usable data. Process documents that can’t be standardized. Avoid laborious tasks and save time. 
  • Workflow Manager: Design automation workflows using an intuitive interface. Customize processes at any point to optimize information flow. Clear all pending tasks shown in automatically updated lists. Set deadlines for assignments and make escalation decisions. Assign available employees in a team to complete pending tasks. 
  • Task Management: Streamline and manage routine tasks without losing track of assignments. Automatically update lists and display required documents instantly. Set up reminders and send emails when documents meet required criteria. 
  • Document Importing: Enable automatic and reliable file indexing before storage. Post and archive e-invoices, ensuring cost reduction and eliminating the need for manual data transfer. Automatically import PDFs of invoices, reports and memos. Use a network scanner to forward documents to team members. 
  • Electronic Signatures: Integrate external signature providers into work processes and send document signature reminders. Employ reliable security requirements. Store files that require signatures in a centralized location for easy access. 
  • Electronic Forms: Create web-based forms using calendar inputs, dropdowns, text fields and checkboxes. Optimize and secure forms for mobile devices and share URLs. Set up user-friendly documents without programming. 
  • Email Integration: Store messages from email accounts automatically. Save essential emails and access all files related to one project. Keep mailboxes tidy by deleting messages once they are stored. Archive emails and make information from them available to colleagues. 
  • Index Data Export: Capture necessary data automatically for indexing to retrieve documents. Import information into the ERP or accounting system. Generate comprehensive posting records. Start and schedule exports with a single click. 
  • Data Synchronization: Exchange data with ERP, HRM and CRM systems. Make use of single-entry figures and statistics across multiple systems. Index large chunks of data instantly to maintain consistency. 
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  • Content Management: Access content like documents, emails, order numbers, client information and project details even when stored in different systems. Reduce the risk of file duplication or simultaneous file revision with greater content visibility and intelligent collaboration tools. 
  • Project Management: Efficiently manage project estimates, schedules, reports and deliverables stored in different folders and systems. Files are automatically updated to the latest versions, ensuring everyone is on the same page. 
  • Document Management: Sort documents by type and track file activity. Allow employees to search for documents from any device, regardless of the location. 
  • Workflow Automation: Set systems to automatically follow company procedures. Search and find information from any stage of work to shorten audit cycles. 
  • Content Collaboration: Use metadata and AI to locate documents and share them internally and externally through secure file-sharing. Invite clients to collaborate on relevant files from anywhere. Provide social and chat features via Hubshare. Approve, co-author or sign updated versions of files with clients. 
  • Compliance Enforcement: Ensure all employees, offices and work projects conform to organizational policies and practices. Automate data retention across files and teams. Provide role-based access to users to avoid data leakage. 
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Product Ranking

#45

among all
CMS Software

#78

among all
CMS Software

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Analyst Rating Summary

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Content Capture
Integrations and Extensibility
Mobile Capabilities
Document Management
Document Management
Platform Capabilities
Integrations and Extensibility
Content Capture
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

DocuWare
M-Files
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 48 80 83 100 85 67 93 77 60 75 40 83 90 96 58 85 95 72 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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88%
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User Sentiment Summary

Excellent User Sentiment 118 reviews
Great User Sentiment 848 reviews
92%
of users recommend this product

DocuWare has a 'excellent' User Satisfaction Rating of 92% when considering 118 user reviews from 2 recognized software review sites.

88%
of users recommend this product

M-Files has a 'great' User Satisfaction Rating of 88% when considering 848 user reviews from 4 recognized software review sites.

n/a
4.3 (146)
4.58 (58)
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4.6 (60)
4.3 (184)
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4.6 (371)
n/a
4.1 (147)

Awards

SelectHub research analysts have evaluated DocuWare and concluded it earns best-in-class honors for Content Capture, Mobile Capabilities and Integrations and Extensibility. DocuWare stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Content Capture Award
Mobile Capabilities Award
Integrations and Extensibility Award

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Synopsis of User Ratings and Reviews

Easy to Use: Users appreciate the intuitive interface and ease of use, finding it simple to navigate and locate documents without extensive training.
Efficient Document Management: DocuWare streamlines document organization and retrieval, saving time and effort for businesses. Features like automated indexing and full-text search contribute to improved efficiency.
Enhanced Collaboration: The platform facilitates collaboration by providing a centralized repository for documents, enabling teams to work together seamlessly on projects and share information efficiently.
Improved Security and Compliance: DocuWare offers robust security features to protect sensitive information, ensuring compliance with industry regulations and data protection standards. Access controls and audit trails enhance document security and accountability.
Integration Capabilities: The software integrates with various business applications, such as ERP and CRM systems, streamlining workflows and data exchange between different platforms.
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Intuitive Interface: Users appreciate M-Files' user-friendly interface, which makes it easy to navigate, find documents, and manage permissions.
Centralized Document Repository: M-Files consolidates documents from various sources into a single, organized repository, providing a central hub for document management.
Metadata-Driven Organization: M-Files allows users to define custom metadata fields, enabling them to categorize and organize documents based on specific criteria, enhancing searchability and retrieval.
Version Control and Collaboration: M-Files' version control system ensures that users always have access to the latest document versions, while its collaboration features facilitate seamless document sharing and editing.
Integration with Business Applications: M-Files integrates with popular business applications such as Microsoft Office, Outlook, and SharePoint, streamlining document management workflows.
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Cost: DocuWare's pricing structure can be complex and expensive, especially for organizations with a large number of users or high document volumes. The costs associated with add-on modules, implementation, and ongoing support can quickly add up.
Complexity: The platform's interface and features can have a steep learning curve, requiring significant training and support for users to become proficient. This complexity can lead to frustration and decreased productivity, especially for users who are not tech-savvy.
Integrations: Integrating DocuWare with other business systems can be challenging, requiring custom development or third-party connectors. This can limit the platform's ability to streamline workflows and automate processes.
Customer Support: Some users have reported issues with DocuWare's customer support, citing slow response times and difficulty resolving technical problems. This can be a major concern for organizations that rely on the platform for critical business processes.
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Steep Learning Curve: M-Files' complex interface and feature-rich environment can be overwhelming for users, especially those new to document management systems.
Limited Customization: While M-Files offers some customization options, users have reported that it falls short in meeting specific business requirements and workflows.
Performance Issues: Some users have experienced performance issues, such as slow loading times and occasional crashes, particularly when working with large document sets.
Integration Challenges: Integrating M-Files with other business applications can be complex and time-consuming, requiring significant technical expertise.
Costly Implementation: M-Files' pricing model and implementation costs can be a deterrent for organizations with limited budgets.
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DocuWare has been getting a lot of thumbs-ups for its user-friendliness, scalability, and top-notch security features. Users appreciate the wide range of features it offers, from document management and workflow automation to reporting tools. It's like having a Swiss Army knife for your digital documents! However, some users have mentioned that customer support can be a bit of a pain point, and the price tag might be a bit steep for smaller businesses. So, who's the ideal candidate for DocuWare? It's a great fit for medium to large businesses that need a robust and secure way to manage their documents and automate their workflows. If you're looking for a user-friendly solution that can grow with your business, DocuWare is definitely worth checking out. Just be aware of the potential downsides before you commit.

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M-Files has received positive user reviews over the past year, with many praising its user-friendly interface, robust search capabilities, and seamless integration with other applications. Users have also highlighted its ability to manage large volumes of documents efficiently, making it a popular choice for businesses of all sizes. Compared to similar products, M-Files stands out for its metadata-driven approach, which allows users to organize and retrieve documents based on their content rather than their location. This feature is particularly valuable for businesses that need to quickly access specific information from a large document repository. Additionally, M-Files' ability to automate document workflows and its support for mobile devices make it a versatile solution for businesses with complex document management needs. Overall, M-Files is a highly recommended document management software for businesses that prioritize ease of use, robust search capabilities, and seamless integration with other applications. Its metadata-driven approach and automation features make it an ideal choice for businesses that need to manage large volumes of documents efficiently and effectively.

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