OnBase vs Box

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Our analysts compared OnBase vs Box based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

OnBase is a cloud-based information platform for documents, records and business process management. It allows companies to securely store and access data, and to simplify manual tasks with automation. Organizations can easily manage large volumes of files and maintain corporate assets from one central location.
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Box is a cloud-based tool for storing and sharing content for enterprise collaboration. It facilitates the online management of files, documents, presentations and videos anywhere and integrates seamlessly with virtually all open APIs, Microsoft Office 365, Salesforce and Adobe. Also, this enables editing, reviewing and sharing digital assets and assigning tasks to others. Team members can create workflows in minutes to speed up standard business processes without IT assistance. A centralized console grants a consolidated view of all shared content and accounts. In addition to granular access permissions, it ensures data integrity through watermarking and classification. It’s HIPAA, FINRA and FedRAMP certified.
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Save Time: A single system captures data, scans documents and imports information. Reduce IT needs, as no additional technical expertise is required. 
  • Upgrade Easily: Reduce challenges related to upgrading multiple coded solutions. Parallel upgrades allow more than one version to run simultaneously. 
  • Increase Flexibility: Enable file capture, generation and distribution during any phase of the content lifecycle. Optimize both structured and unstructured processes. Simplify workflows by employing task automation, document routing and load-balancing. 
  • Reduce Overhead Costs: Allow employees to work and access content from anywhere. Eliminate printing and paper file storage by electronically capturing information. 
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  • Safeguard Content: Protect files using cloud-native security. Employ watermarking, classification and granular access controls. 
  • Saves Time: Automate reviews and approvals. Cut down on time wastage and fasten simple processes. Shorten review cycles. 
  • Better Project Management: Store all files in a centralized folder and access them. Collaborate with team members in real-time. Search files easily and receive updates on project timelines and notes. 
  • Accessibility: Access files from any location. Use different devices to view files, such as laptops, computers, tablets and mobile phones. 
  • Work Together: Collaborate on documents, leave comments on presentations and create team to-do lists and more in one workspace. Generate tasks and assignments, allowing team members to know what to do and when. Enable quick and easy updates with group chats. 
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  • Advanced Document Capture: Organize, extract and validate all essential data at the source. Scan electronic files and upload images using a mobile device, with or without internet connection. Automatically index documents and make them securely accessible to users. 
  • Unified Document Management: Manage files and data in one place. Improve organization processes with searchable electronic databases. Easily automate repetitive tasks related to data entry. 
  • Enterprise Search: Locate relevant information instantly. Conversational search and navigation filters eliminate the need for users to enter perfect search terms. 
  • Business Process Management: Use automated workflows without coding, simplify file approval procedure and enhance overall information accuracy. Gain quick insight into system health and security via dashboards, with automated email notifications for system events. 
  • Case Management: Enable users to make informed decisions based on available documents, records and emails. Reporting dashboards and audit trials provide a comprehensive view into company operations, facilitating improvement and transparency. A point-and-click configurable platform reduces the need for additional services. 
  • Enterprise File Sync and Share: Exchange files without compromising information ownership. Host data in an encrypted cloud or storage space designed for maximum security. 
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  • Protection: Safeguard files and documents by classifying them based on PII and custom terms determined by admin policy. Configure access policies to secure data and prevent data leaks. 
  • Relay: Work efficiently by creating an automated workflow process delivering documents from one step to the next. Simplify reviews, approvals, onboarding and offboarding processes by sending reminders and monitoring the progress of files. 
  • Signatures: Use secure, compliant and legally binding e-signs for critical business documents. 
  • Notes: Take notes for meetings, brainstorm sessions, to-do lists, planning and more from any device, instantly available on the web, mobile or desktop. Make use of annotations, comments, image embedding and version history. 
  • Drive: House all files in one place in the cloud, saving precious hard drive space. Access, edit and share documents on any desktop, with data saved automatically to the cloud. 
  • AI Solutions: Make sense of hard-to-read data points with AI technology that groups most important information in an easy-to-understand manner. 
  • Consulting: Allow the consultant team to help with user implementation strategies, software integration and the creation of customized training and solutions. 
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Product Ranking

#49

among all
CMS Software

#244

among all
CMS Software

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Analyst Rating Summary

84
77
40
8
50
70
83
67
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Content Capture
Mobile Capabilities
Document Management
Platform Capabilities
Integrations and Extensibility
Document Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

OnBase
Box
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 40 50 83 100 91 77 93 89 80 8 70 67 78 85 75 78 84 70 0 25 50 75 100
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89%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

75%
0%
25%
75%
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25%

User Sentiment Summary

Great User Sentiment 136 reviews
Great User Sentiment 8677 reviews
86%
of users recommend this product

OnBase has a 'great' User Satisfaction Rating of 86% when considering 136 user reviews from 2 recognized software review sites.

85%
of users recommend this product

Box has a 'great' User Satisfaction Rating of 85% when considering 8677 user reviews from 5 recognized software review sites.

n/a
4.6 (14)
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4.2 (4492)
4.29 (68)
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4.3 (68)
4.3 (3793)
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4.2 (142)
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4.7 (236)

Awards

SelectHub research analysts have evaluated OnBase and concluded it earns best-in-class honors for Content Capture and Mobile Capabilities.

Content Capture Award
Mobile Capabilities Award

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Synopsis of User Ratings and Reviews

Intuitive Interface: Users appreciate OnBase's user-friendly interface, which simplifies document management and retrieval, making it easy for employees to find what they need quickly and efficiently.
Robust Search Capabilities: OnBase's advanced search functionality allows users to locate specific documents or information within seconds, even across vast repositories, saving time and improving productivity.
Seamless Integration: OnBase seamlessly integrates with other business applications, such as ERP and CRM systems, enabling users to access and manage documents directly from within their familiar workflows.
Enhanced Collaboration: OnBase facilitates collaboration by providing a central platform for document sharing, annotation, and version control, ensuring that teams have access to the most up-to-date information.
Improved Compliance: OnBase helps organizations meet regulatory compliance requirements by providing secure document storage, audit trails, and retention policies, ensuring the integrity and accessibility of critical documents.
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Storage: The solution provides a massive, secure cloud storage that can expand at a minimal cost, according to 89% of users.
Sharing: According to 93% of users who reviewed this functionality, it’s easy and secure to share files.
Accessibility: About 90% of users who mentioned this feature said it’s easy to access files, documents and other information from any remote location.
Integration: According to 95% of users who reviewed this, the solution seamlessly integrates with third-party business applications.
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Steep Learning Curve: OnBase's complex interface and extensive feature set can be overwhelming for users, requiring significant training and support.
Limited Customization: While OnBase offers some customization options, users report that it lacks the flexibility to fully adapt to their specific business processes.
Integration Challenges: Integrating OnBase with other systems can be complex and time-consuming, hindering seamless data flow and collaboration.
Performance Issues: Users experience occasional performance issues, such as slow loading times and system crashes, which can disrupt workflow and productivity.
Costly Maintenance: OnBase's licensing and maintenance costs can be substantial, especially for organizations with large-scale deployments.
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Dashboard: The software’s dashboard is confusing and the layout needs improvement, according to 100% of users.
Offline Functionality: According to 80% of users who reviewed this, the offline capability of the software is minimal.
Pricing: About 56% of users who mentioned this said the solution isn’t very affordable.
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OnBase is a robust ECM software that has received positive feedback from users in the past year. Its strengths include its user-friendly interface, comprehensive feature set, and strong security measures. Users appreciate its intuitive design, which makes it easy to navigate and use, even for those with limited technical expertise. OnBase's feature set is also highly praised, as it offers a wide range of capabilities, including document management, workflow automation, and records management. Additionally, OnBase's security features are top-notch, ensuring that sensitive data is protected from unauthorized access. When compared to similar products, OnBase stands out due to its ease of use, customization options, and scalability. Its user-friendly interface makes it accessible to users of all skill levels, while its customization options allow businesses to tailor the software to their specific needs. OnBase is also highly scalable, making it suitable for businesses of all sizes. These differentiating factors are important because they enable businesses to maximize the value of their ECM investment. Overall, OnBase is a well-rounded ECM software that is suitable for businesses of all sizes. Its user-friendly interface, comprehensive feature set, and strong security measures make it a valuable asset for any organization looking to improve its document management and workflow processes.

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Box is an easy-to-use platform that offers file storage, SSL encryption and admin controls. It enables secure synchronization of files and facilitates team collaboration. Users who have tried this product said the dashboard isn’t handy. Clients often struggle with the pricing. Most users appreciate the integration and file-sharing functionalities. The accessibility feature is also helpful. In short, small and medium-sized businesses, developers and consumers who want a platform focusing on collaboration, security and simplified workflow should try this solution.

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Screenshots

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