Alfresco vs Laserfiche

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Our analysts compared Alfresco vs Laserfiche based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device.

Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr.
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Laserfiche is an enterprise content management (ECM) software that helps organizations manage, store, and retrieve digital content. It's designed for businesses of all sizes and industries, but it's particularly well-suited for organizations with complex document management needs. Laserfiche offers a wide range of features, including document capture, workflow automation, electronic forms, and records management. It also integrates with a variety of third-party applications, making it a versatile solution for businesses with diverse needs.

Laserfiche is known for its ease of use, scalability, and security. It's also highly customizable, so businesses can tailor it to their specific requirements. Laserfiche is priced on a per-user basis, with pricing varying depending on the number of users and the features required. It's a cost-effective solution for businesses that need a comprehensive ECM solution.

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Product Insights

  • Enhanced Collaboration: Alfresco fosters seamless teamwork by providing a centralized platform for document sharing, real-time editing, and threaded discussions, enabling efficient knowledge sharing and project coordination.
  • Streamlined Content Management: Its intuitive interface and robust search capabilities empower users to effortlessly organize, retrieve, and manage vast amounts of content, ensuring easy access to critical information.
  • Improved Productivity: Alfresco automates repetitive tasks, such as document approval workflows and content versioning, freeing up valuable time for employees to focus on strategic initiatives.
  • Enhanced Security: Alfresco's robust security measures, including role-based access controls, encryption, and audit trails, safeguard sensitive data, ensuring compliance with industry regulations and protecting against unauthorized access.
  • Scalability and Flexibility: Alfresco's modular architecture and cloud-based deployment options allow organizations to tailor the solution to their specific needs, accommodating growth and adapting to changing business requirements.
  • Reduced Costs: By eliminating the need for multiple disparate systems and streamlining content management processes, Alfresco helps organizations save on IT infrastructure and maintenance costs.
  • Improved Customer Experience: Alfresco's integration with CRM systems enables personalized content delivery, enhancing customer interactions and fostering stronger relationships.
  • Increased Innovation: Alfresco's open API and developer tools empower organizations to extend the platform's functionality, fostering innovation and creating tailored solutions that meet unique business challenges.
  • Enhanced Compliance: Alfresco's compliance with industry standards, such as ISO 27001 and HIPAA, ensures adherence to regulatory requirements and mitigates legal risks.
  • Improved Decision-Making: Alfresco's advanced analytics capabilities provide insights into content usage and user behavior, enabling data-driven decision-making and optimizing content strategies.
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  • Enhanced Collaboration: Laserfiche streamlines teamwork by providing a central platform for document sharing, version control, and real-time collaboration, eliminating the need for multiple versions and email chains.
  • Improved Productivity: Its intuitive interface and automated workflows empower users to find, access, and process information quickly, reducing time spent on manual tasks and increasing overall efficiency.
  • Increased Compliance: Laserfiche's robust security features, audit trails, and compliance tools help organizations meet regulatory requirements and mitigate risks, ensuring the integrity and confidentiality of sensitive data.
  • Reduced Costs: By eliminating paper-based processes and automating tasks, Laserfiche significantly reduces operational costs associated with document storage, retrieval, and processing.
  • Improved Decision-Making: Its advanced search capabilities and customizable dashboards provide users with instant access to relevant information, enabling them to make informed decisions based on real-time data.
  • Enhanced Customer Service: Laserfiche's integration with CRM systems allows organizations to access customer information quickly, respond to inquiries promptly, and provide personalized experiences.
  • Increased Innovation: Its open architecture and APIs empower developers to create custom solutions that extend Laserfiche's capabilities, fostering innovation and meeting unique business needs.
  • Improved Risk Management: Laserfiche's document retention policies and disaster recovery capabilities ensure the preservation of critical information, mitigating risks associated with data loss or security breaches.
  • Enhanced Scalability: Its modular design and cloud-based deployment options allow organizations to scale Laserfiche to meet their growing needs, accommodating both small and large-scale implementations.
  • Reduced Environmental Impact: By eliminating paper-based processes, Laserfiche contributes to environmental sustainability by reducing waste and conserving resources.
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  • Document Management: Search, access, store and organize content on any device with search suggestions and smart folders. Use built-in workflows and rich metadata models to improve the review and approval processes, move documents and automate repetitive tasks. Keep content secure by creating access permissions, maintaining document versioning and keeping a single database of all records in compliance with information governance policies.
  • Document Capture and Scanning: Scan and process documents and data of any kind utilizing optical character recognition (OCR) technology. Store and classify scanned documents in a centralized location to keep files organized and easily accessible. Allow customers to capture, share and edit content on the go with the Mobile Content and Process Services.
  • Collaboration: Store, edit, co-author and share documents in one location by integrating popular applications such as Microsoft 365 and Google Docs. Invite external members to work on content via public links. Allow viewer collaboration to produce real-time annotations, replies to changes made and chat capabilities within documents.
  • Artificial Intelligence: Implement Amazon Web Services to analyze and extract essential data from documents with Amazon Comprehend, Amazon Rekognition and Amazon Textract. Find specific keywords within bodies of text, retrieve textual context from images and videos to store as document metadata and more.
  • Analytics: Customize reports and dashboards, generate real-time reports on content and metadata and easily search for data with the platform’s internal data warehouse and open source search platform Solr 6. Optimize search indexing with multi-instance clustering and Solr sharding. Prevent data leaks with permissions, ACLs and SSL encryption protection.
  • Process Management: Build process models utilizing graphical tools such as the step editor guide and share with point-and-click forms. Manage internal processes by creating, assigning and dividing tasks amongst individuals and team members. Integrate tools using the platform’s Java-based process engine, API support and rest-based architecture, accessible on any iOS and Android device.
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  • Intelligent Content Capture: Identify, extract and organize valuable data. Use a mobile camera to capture and convert documents to useful file formats on the go. A dedicated app allows users to automatically classify files, apply image enhancements and obtain critical information according to customizable rules. Extract and index text for future processing or retrieval using optical character recognition. 
  • Smart Invoice Capture: Pre-trained machine learning AI captures, identifies and extracts relevant information from invoices, like purchase order numbers, vendor names and total amounts due. 
  • Document and Record Management: Create files in-app or import them into the repository for easy access. Categorize and assign metadata fields to every document, expediting the search process. Edit and save modifications, co-author in real time and save version history for view and comparison. Automatically apply a retention schedule to files based on record type. 
  • Business Process Automation: Pre-built department and industry templates help automate basic, repetitive tasks. Automatically route documents and approvals from stakeholders. Use customizable analytics and reporting tools to identify and address areas of improvement. 
  • Integrations: Integrate with apps like DocuSign, Salesforce, Adobe Sign and Microsoft 365. Enable APIs, custom scripting and other web services to meet specific business needs. Use bots to search websites, locate documents and populate forms. 
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Product Ranking

#26

among all
CMS Software

#40

among all
CMS Software

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Analyst Rating Summary

89
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42
70
90
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83
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Document Protection
Platform Capabilities
Document Management
Integrations and Extensibility
Content Capture
Content Capture
Reports and Analytics
Platform Capabilities
Integrations and Extensibility
Document Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Alfresco
Laserfiche
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 50 70 83 89 95 100 78 100 80 42 90 83 100 92 67 85 95 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

88%
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User Sentiment Summary

Good User Sentiment 94 reviews
Excellent User Sentiment 116 reviews
78%
of users recommend this product

Alfresco has a 'good' User Satisfaction Rating of 78% when considering 94 user reviews from 5 recognized software review sites.

90%
of users recommend this product

Laserfiche has a 'excellent' User Satisfaction Rating of 90% when considering 116 user reviews from 2 recognized software review sites.

3.9 (5)
n/a
3.4 (32)
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4.47 (58)
4.0 (15)
4.5 (58)
4.2 (13)
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4.3 (29)
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Awards

SelectHub research analysts have evaluated Alfresco and concluded it earns best-in-class honors for Document Protection and Platform Capabilities.

Document Protection Award
Platform Capabilities Award

SelectHub research analysts have evaluated Laserfiche and concluded it earns best-in-class honors for Collaboration, Content Capture and Reports and Analytics. Laserfiche stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Collaboration Award
Content Capture Award
Reports and Analytics Award

Synopsis of User Ratings and Reviews

Intuitive User Interface: Alfresco's user-friendly interface simplifies content management, making it easy for users to navigate and find what they need quickly.
Robust Document Management: Alfresco excels in managing large volumes of documents, providing efficient storage, retrieval, and collaboration features.
Seamless Collaboration: Alfresco fosters collaboration by allowing multiple users to work on documents simultaneously, track changes, and share feedback.
Advanced Security: Alfresco prioritizes data security with robust encryption, access controls, and audit trails to protect sensitive information.
Scalability and Flexibility: Alfresco adapts to growing business needs, supporting large-scale deployments and integrations with other systems.
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Seamless Integration: Laserfiche effortlessly integrates with various business applications, enabling seamless data exchange and streamlined workflows.
Robust Security: Its robust security measures, including role-based access control and encryption, ensure the confidentiality and integrity of sensitive information.
Intuitive Interface: The user-friendly interface simplifies document management, making it accessible to users of all technical backgrounds.
Advanced Search Capabilities: Laserfiche's advanced search engine allows for quick and precise retrieval of documents, even within large repositories.
Automated Workflows: Its workflow automation capabilities streamline business processes, reducing manual tasks and improving efficiency.
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Steep Learning Curve: Alfresco's complex interface and extensive feature set can be overwhelming for new users, requiring significant training and support.
Limited Customization Options: While Alfresco offers some customization capabilities, they are often limited compared to other CMS platforms, restricting the ability to tailor the system to specific business needs.
Performance Issues: Alfresco can experience performance bottlenecks, especially when handling large volumes of content or complex workflows, leading to slow loading times and user frustration.
Costly Licensing: Alfresco's licensing fees can be substantial, particularly for enterprise-level deployments, making it a less cost-effective option for budget-conscious organizations.
Lack of Mobile Optimization: Alfresco's mobile capabilities are limited, making it challenging to access and manage content effectively on smartphones and tablets.
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Steep Learning Curve: Laserfiche's complex interface and feature-rich environment can be overwhelming for new users, requiring significant training and support.
Limited Customization Options: While Laserfiche offers a wide range of features, users have reported limitations in customizing workflows and templates to meet specific business requirements.
Performance Issues: Some users have experienced performance bottlenecks and slow response times, especially when working with large document repositories or complex workflows.
Integration Challenges: Integrating Laserfiche with other business systems can be complex and time-consuming, requiring additional resources and expertise.
Costly Implementation: Laserfiche's licensing and implementation costs can be significant, making it a less attractive option for organizations with limited budgets.
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Alfresco is a popular CMS software that has received mixed reviews from users in the past year. Some users praise its strengths, such as its robust security features, user-friendly interface, and extensive customization options. These strengths are important because they allow users to create and manage content securely, easily, and in a way that meets their specific needs. For example, Alfresco's granular permissions system allows administrators to control who has access to what content, while its drag-and-drop interface makes it easy for users to create and edit content. However, other users have criticized Alfresco for its weaknesses, such as its high cost, limited scalability, and lack of certain features that are found in competing products. These weaknesses are important because they can make Alfresco a less attractive option for some users. For example, Alfresco's high cost may be prohibitive for some organizations, while its limited scalability may not be suitable for organizations that need to manage large amounts of content. Additionally, Alfresco lacks certain features that are found in competing products, such as e-commerce functionality and social media integration. Overall, Alfresco is a solid CMS software with a number of strengths and weaknesses. It is best suited for organizations that need a secure, user-friendly, and customizable CMS. However, organizations that need a low-cost, highly scalable, or feature-rich CMS may want to consider other options.

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Laserfiche, an ECM software, has received positive reviews for its user-friendly interface, robust security features, and customizable workflows. Users appreciate its drag-and-drop functionality, which simplifies document management, and its ability to integrate with various third-party applications, enhancing its versatility. Additionally, Laserfiche's advanced search capabilities and granular access controls ensure efficient document retrieval and data protection. Compared to competitors, Laserfiche stands out with its intuitive design, making it accessible to users of all technical backgrounds. Its comprehensive security measures, including encryption and role-based permissions, provide peace of mind for organizations handling sensitive data. Furthermore, Laserfiche's customizable workflows allow businesses to tailor the software to their specific processes, increasing efficiency and reducing manual errors. Laserfiche is ideally suited for organizations seeking a comprehensive ECM solution that combines ease of use, robust security, and customizable workflows. Its user-centric design, coupled with its advanced features, makes it a valuable asset for businesses looking to streamline document management, improve collaboration, and enhance data security.

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