Home > CMMS Software > UpKeep > UpKeep vs Tikkit

UpKeep vs Tikkit

Last Updated: November 18th, 2024

Our analysts compared UpKeep vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UpKeep is a cloud-based CMMS (computerized maintenance management system) software designed to streamline various tasks involved in facility and equipment maintenance. It caters to businesses of all sizes, from small startups to large enterprises, particularly those managing multiple locations or equipment types.

It offers a comprehensive suite of tools to help teams manage work orders, track assets, schedule preventive maintenance and monitor inventory levels.

Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Compared to similar CMMS solutions, the solution is praised for its user-friendly interface, ease of implementation and affordability.

While pricing details may vary depending on specific needs, the system generally falls within a competitive range and offers subscription tiers based on the number of users and desired features.

Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.

$45/User, Monthly

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$59 Monthly

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Product Insights

Streamline Work Order Processes: Create, assign and prioritize work orders to address maintenance tasks promptly. Customize workflows to follow standardized work order procedures, minimizing errors and ensuring consistency across teams and locations.

Real-World Example: The system helped a food preservation company create, track and manage work orders digitally, saving valuable time. The company also used filtering capabilities to quickly identify completed, pending and overdue work orders, further enhancing efficiency.

Limit Downtime: Schedule and track of preventive maintenance tasks to reduce unexpected equipment failures. Integrate with sensors and IoT devices to monitor equipment conditions in real time to detect anomalies at an early stage.

Real-World Example: The system helped Alto Products implement preventive maintenance for their paper press area, leading to fewer reactive calls and breakdowns.

Optimize Inventory Management: Gain real-time visibility into inventory levels, locations and usage to make informed reordering decisions, avoiding stockouts and overstocking.

Real-World Example: The solution enabled Layfield Group's technicians to instantly check the availability and location of replacement parts using their mobile devices, eliminating time-consuming manual searches. This streamlined process allowed them to initiate repairs quickly.

Make Data-Driven Decisions: Use custom dashboards to monitor maintenance spending over time and by asset to identify cost-saving opportunities and allocate budgets effectively.

Real-World Example: The system’s analytics module enabled Aesop’s Store Maintenance Coordinator to gain detailed insights into various aspects of maintenance operations, such as work order completion times, costs and categories. This data allowed her to identify trends, assess the effectiveness of maintenance strategies, and justify the need for additional resources.

Improve Communication: Enable technicians and managers to communicate with each other on the go via the mobile app. Update work order statuses, request assistance or access relevant information without being tied to a desk.

Real-World Example: The application enabled McDonald’s managers to track repair progress. It also helped technicians communicate updates or request assistance in real time. This streamlined communication loop ensured that everyone was on the same page and could work together to resolve issues quickly.

Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.

Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.

Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.

Product Ranking

#1

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#75

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Analyst Rating Summary

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User Sentiment Summary

91%

of users recommend this product

UpKeep has a 'excellent' User Satisfaction Rating of 91% when considering 2575 user reviews from 5 recognized software review sites.

95%

of users recommend this product

Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.

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Awards

Synopsis of User Ratings and Reviews

User-Friendliness: Approx. 60% of reviewers appreciate the system’s intuitive interface and ease of use, with multiple mentions of how easy it is to input information, create work orders and navigate the platform.

Improved Communication: 20% of users praised organizational capabilities such as centralized document storage, making it easier to keep track of maintenance records, inventory and other important information.

Robust Preventive Maintenance Capabilities: Approx. 20% of users appreciated robust scheduling and maintenance tracking capabilities.

Easy to Use: Users praise Tikkit for its user-friendly interface, finding it simple to navigate and understand, even for those unfamiliar with CMMS software.

Mobile Accessibility: The mobile app receives positive feedback for its convenience, allowing technicians to access work orders and update information from any location.

Improved Communication: Tikkit facilitates better communication between maintenance teams and other departments, streamlining workflows and reducing downtime.

Technical Issues and Bugs: 40% of reviewers report encountering technical issues, including scrolling problems, bugs and errors in uploading items.

Delayed Customer Support: Some users express dissatisfaction with customer support, citing slow response times and inadequate solutions to technical problems. One reviewer specifically mentions waiting five weeks for references and receiving limited assistance from support representatives.

Feature Limitations: While the mobile app is generally praised, some users find it requires a constant internet connection, limiting its usefulness in areas with poor connectivity. Other reviewers point out specific limitations, such as difficulties in generating reports, lack of custom security options, and issues with inventory management features.

Limited Customization: Users have expressed frustration over the inflexibility of Tikkit's platform, particularly when it comes to tailoring the software to their specific needs. For example, some users have reported difficulties in customizing reports or creating unique workflows.

Mobile App Functionality: While Tikkit does offer a mobile app, some users have found its functionality to be lacking compared to the desktop version. This can be a significant drawback for technicians who rely on mobile devices for their work.

Customer Support Response Times: Some users have reported experiencing delays in receiving support from Tikkit. This can be particularly frustrating when dealing with urgent technical issues that require immediate attention.

UpKeep is a robust maintenance management solution that addresses key challenges faced by organizations with diverse asset portfolios. The platform's user-friendly interface, combined with features like streamlined work order management and preventive maintenance scheduling, simplifies maintenance operations and boosts team productivity.However, the platform isn't without its shortcomings. Technical glitches, delayed customer support and limitations in mobile functionality have been reported by some users, potentially hindering the overall user experience.Overall, UpKeep seems to offer a promising solution for businesses seeking to enhance their maintenance operations, but potential users should weigh the pros and cons carefully to determine if it's the right fit for their specific needs and priorities.

User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.

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FAQ

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