UpKeep vs FMX

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Our analysts compared UpKeep vs FMX based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

UpKeep is a cloud-based CMMS (computerized maintenance management system) software designed to streamline various tasks involved in facility and equipment maintenance. It caters to businesses of all sizes, from small startups to large enterprises, particularly those managing multiple locations or equipment types.

It offers a comprehensive suite of tools to help teams manage work orders, track assets, schedule preventive maintenance and monitor inventory levels.

Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Compared to similar CMMS solutions, the solution is praised for its user-friendly interface, ease of implementation and affordability.

While pricing details may vary depending on specific needs, the system generally falls within a competitive range and offers subscription tiers based on the number of users and desired features.

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FMX offers a user-friendly, cloud-based solution that simplifies the management process for asset, facilities, maintenance, fleet and scheduling activities at a range of campus types. It lets users effectively generate work orders, schedule maintenance and plan resource use, streamlining processes. Users can access it from mobile devices and configure settings as well.

A simple calendar-based interface aids scheduling, and it supports unlimited requesting users with no extra cost. It provides actionable insights into business data, organizes staff from a central portal, speeds up work order resolution and improves asset effectiveness. It offers quick customer support and training and has reported a 98% customer satisfaction rating.

Pros
  • Streamlined Workflow
  • Improved Efficiency
  • Cost Reduction
  • Enhanced Visibility
  • Data-Driven Decisions
Cons
  • Implementation Cost
  • Integration Challenges
  • User Adoption Issues
  • Limited Customization
  • Data Security Concerns
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$45/User, Monthly
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$59/User, Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Android
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On-Premise
Mobile
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Mobile
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we're gathering data

Product Assistance

Documentation
In Person
Live Online
Videos
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Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Streamline Work Order Processes: Create, assign and prioritize work orders to address maintenance tasks promptly. Customize workflows to follow standardized work order procedures, minimizing errors and ensuring consistency across teams and locations.
Real-World Example: The system helped a food preservation company create, track and manage work orders digitally, saving valuable time. The company also used filtering capabilities to quickly identify completed, pending and overdue work orders, further enhancing efficiency.
  • Limit Downtime: Schedule and track of preventive maintenance tasks to reduce unexpected equipment failures. Integrate with sensors and IoT devices to monitor equipment conditions in real time to detect anomalies at an early stage.
Real-World Example: The system helped Alto Products implement preventive maintenance for their paper press area, leading to fewer reactive calls and breakdowns.
  • Optimize Inventory Management: Gain real-time visibility into inventory levels, locations and usage to make informed reordering decisions, avoiding stockouts and overstocking.
Real-World Example: The solution enabled Layfield Group's technicians to instantly check the availability and location of replacement parts using their mobile devices, eliminating time-consuming manual searches. This streamlined process allowed them to initiate repairs quickly.
  • Make Data-Driven Decisions: Use custom dashboards to monitor maintenance spending over time and by asset to identify cost-saving opportunities and allocate budgets effectively.
Real-World Example: The system’s analytics module enabled Aesop’s Store Maintenance Coordinator to gain detailed insights into various aspects of maintenance operations, such as work order completion times, costs and categories. This data allowed her to identify trends, assess the effectiveness of maintenance strategies, and justify the need for additional resources.
  • Improve Communication: Enable technicians and managers to communicate with each other on the go via the mobile app. Update work order statuses, request assistance or access relevant information without being tied to a desk.
Real-World Example: The application enabled McDonald’s managers to track repair progress. It also helped technicians communicate updates or request assistance in real time. This streamlined communication loop ensured that everyone was on the same page and could work together to resolve issues quickly.
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  • Streamline Work Orders: Users of all access levels can log in to create work order requests. Assign, monitor and resolve them in order of importance or based on when they were requested, simultaneously tracking costs and time spent on individual orders.
  • Planned Maintenance Scheduling: Plan maintenance operations based on time and meter readings throughout the organization with the help of a maintenance scheduler. This helps reduce unplanned maintenance and sends reminders when tasks are due to keep operations running smoothly.
  • Prevent Event Scheduling Conflicts: Streamline event scheduling tasks, set events to recur or use the drag-and-drop function to easily create event schedules.
  • Coordinate Fleets: Assign drivers, vehicles and schedules, keep track of vehicles, ensure proper staffing and monitor assets.
  • QR Code Asset Management: Generate a unique QR code for each asset and pull up instantaneous information on an asset’s history, warranty, repairs and more by scanning the codes on mobile phones.
  • Cost-Effective Management: Facilitate efficient asset management that saves money in unexpected repairs, minimizes catastrophic failures due to aging equipment, ensures accurate staffing and more.
  • Flexible Access: Accessibility from any mobile device helps users stay up to date with new requests and changes.
  • Effectively Track Inventory: Link work orders and PM tasks with inventory to keep track of quantities and receive instant notifications when an item is running low.
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  • Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
  • Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
  • Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
  • Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
  • Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
  • Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
  • Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
  • Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.
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  • Work Order Management: Streamline request submission and resolution by letting every employee log in to the system and create a work order request. It’s easy to track expenses and labor hours, as well as assign requests to individual technicians and monitor through to completion.
  • Maintenance Scheduling: The intuitive color-coded calendar helps schedule recurring or one-time maintenance and manage inspections, audits, compliance and other tasks. It sends automated reminders when recurring maintenance is due.
  • Reporting and Analytics: Identify trends, plan capacity, validate new projects, make smart equipment purchases and determine the best time for capital improvements with customizable dashboards and reports. These visualizations make it easy to collaborate and make data-driven decisions.
  • Calendar-Based Architecture: Everything is built around a central color-coded calendar, making interaction simple and convenient for users of all technical levels.
  • Inventory Management: Easily track and monitor each asset, spare part or other inventory item using QR codes.
  • Fleet Management: Schedule drivers and monitor vehicle repairs.
  • Single Sign-On: Log in once and navigate anywhere within the platform when it’s integrated with a directory system.
  • Asset and Equipment Management: Get insight into asset performance and identify the ones that incur loss and more.
  • Facility Cleaning Management: Support cleaning, sanitization and other protocols stated by health officials to ensure the safety of building occupants.
  • Facility Scheduling: Avoid double-booking of rooms and resources, and coordinate meetings and events with improved visibility.
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Product Ranking

#1

among all
CMMS Software

#5

among all
CMMS Software

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Analyst Rating Summary

84
77
50
0
84
71
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79
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Inventory Management
Maintenance Request Management
Preventive and Predictive Maintenance Management
Mobile Capabilities
Platform Capabilities
Maintenance Request Management
Preventive and Predictive Maintenance Management
Reports and Dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

UpKeep
FMX
+ Add Product + Add Product
AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 50 84 100 100 92 90 100 78 78 45 67 83 0 71 79 100 81 80 98 78 91 60 33 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

67%
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User Sentiment Summary

Excellent User Sentiment 2575 reviews
Excellent User Sentiment 418 reviews
91%
of users recommend this product

UpKeep has a 'excellent' User Satisfaction Rating of 91% when considering 2575 user reviews from 5 recognized software review sites.

94%
of users recommend this product

FMX has a 'excellent' User Satisfaction Rating of 94% when considering 418 user reviews from 2 recognized software review sites.

5.0 (14)
n/a
4.5 (944)
4.8 (7)
4.6 (1332)
4.7 (411)
4.7 (248)
n/a
4.3 (37)
n/a

Awards

SelectHub research analysts have evaluated UpKeep and concluded it earns best-in-class honors for Inventory Management. UpKeep stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Inventory Management Award

FMX stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendliness: Approx. 60% of reviewers appreciate the system’s intuitive interface and ease of use, with multiple mentions of how easy it is to input information, create work orders and navigate the platform.
Improved Communication: 20% of users praised organizational capabilities such as centralized document storage, making it easier to keep track of maintenance records, inventory and other important information.
Robust Preventive Maintenance Capabilities: Approx. 20% of users appreciated robust scheduling and maintenance tracking capabilities.
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Easy to Use: 95% of users who mention usability said that FMX has a user-friendly interface and intuitive features.
Customer Service: Customer service is patient and helpful according to every reviewer mentioning support.
Bookings: FMX lets users track free slots to avoid multiple bookings, according to every review referring to this feature.
Calendar: 70% of users mentioning this feature observed that it helped them plan and schedule events without any clutter.
Field Customization: 90% of reviewers referring to this feature asserted that customization of fields in different categories enables them to organize work efficiently.
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Technical Issues and Bugs: 40% of reviewers report encountering technical issues, including scrolling problems, bugs and errors in uploading items.
Delayed Customer Support: Some users express dissatisfaction with customer support, citing slow response times and inadequate solutions to technical problems. One reviewer specifically mentions waiting five weeks for references and receiving limited assistance from support representatives.
Feature Limitations: While the mobile app is generally praised, some users find it requires a constant internet connection, limiting its usefulness in areas with poor connectivity. Other reviewers point out specific limitations, such as difficulties in generating reports, lack of custom security options, and issues with inventory management features.
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Reports: It doesn’t offer real-time reports, as observed by 70% of users who mention reporting.
No Mobile App: All reviewers who refer to this aspect felt the need for a mobile application.
Work Updates: The system doesn’t send email updates or alerts once a work order is booked or completed, according to 75% of users who referred to this feature.
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UpKeep is a robust maintenance management solution that addresses key challenges faced by organizations with diverse asset portfolios. The platform's user-friendly interface, combined with features like streamlined work order management and preventive maintenance scheduling, simplifies maintenance operations and boosts team productivity.However, the platform isn't without its shortcomings. Technical glitches, delayed customer support and limitations in mobile functionality have been reported by some users, potentially hindering the overall user experience.Overall, UpKeep seems to offer a promising solution for businesses seeking to enhance their maintenance operations, but potential users should weigh the pros and cons carefully to determine if it's the right fit for their specific needs and priorities.

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FMX, a facilities management (FM) software, received mixed reviews in 2023. Users lauded its ability to streamline communication, allowing for both maintenance and technology requests within the same system. This one-stop shop approach eliminates the need for juggling multiple platforms, improving efficiency and reducing frustration. However, some reviewers noted that FMX can be challenging to navigate, especially for new users. This lack of user-friendliness can hinder adoption and slow down workflows. Additionally, the "on behalf of" field caused confusion, with some staff members unnecessarily adding their own names, potentially impacting reporting accuracy. While FMX faces competition in the FM software market, its ability to facilitate two-way communication between users and the system sets it apart. Imagine a tenant encountering a faulty air conditioner. With FMX, they can submit a maintenance request directly through the system, eliminating the need for phone calls or emails. This not only saves time but also provides a clear record of the issue for maintenance personnel. FMX might be best suited for organizations with a strong IT support team that can assist with initial setup and user training. Its communication capabilities can be particularly valuable for businesses with geographically dispersed teams or those managing multiple facilities.

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