UpKeep Reviews & Pricing

Key Features

• Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
• Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
• Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
• Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
• Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
• Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
• Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
• Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.

Approach to Common Challenges

• Data Inaccuracy: Technicians can quickly scan asset tags to automatically populate work orders, reducing manual input errors. They can also attach images or videos to work orders, providing visual documentation of issues and repairs.
• KPI Tracking Difficulty: Customizable dashboards, automated reporting and asset performance tracking tools provide real-time insights into maintenance effectiveness and cost savings.
• Budget Constraints and Resource Allocation: Gain insights into maintenance costs and asset performance to make informed decisions about resource allocation and prioritize maintenance activities based on their impact on overall operations.
• Inefficient Work Order Management: Streamline work order management with mobile work order creation, digital checklists and real-time updates, improving technician productivity and response times.
• Scalability Challenges: The vendor offers tiered pricing plans to accommodate different company sizes and user numbers, allowing the CMMS to grow alongside the organization.

Cost of Ownership

• Lite: $20/month/user
• Starter: $45/month/user
• Professional: $75/month/user
• Business: Request free price quote.

Limitations

• Issues with pricing updates and difficulty tracking purchase orders.
• Lack of custom security options.
• Slow customer support response time.

FAQs