ServiceChannel vs Asset Panda

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Our analysts compared ServiceChannel vs Asset Panda based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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Asset Panda is a cloud-based asset management software designed to help businesses track, manage, and maintain their physical assets. It's particularly well-suited for organizations with a large number of assets, as it allows for efficient inventory management through features like mobile apps and barcode scanning. Asset Panda boasts a user-friendly interface and integrates with existing software, streamlining workflows. User reviews consistently highlight the software's ease of use and its ability to provide real-time asset data, which helps businesses improve overall asset lifespans and prevent loss. Pricing typically follows a subscription model with tiers based on the number of users and features required.

  • Pros
  • Easy to use
  • Real-time data
  • Mobile access
  • Affordable (tiers)
  • Cons
  • Limited reporting
  • Customization limitations
  • Large assets may struggle
  • Integration complexity
  • Scalability concerns
read more...
$50/User, Monthly
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$83 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • No Hardware Required: Remove the need for server hardware in the facility with a combination of cloud hosting and a free mobile app. Perform all tasks on mobile devices, such as tablets or smartphones, or connect via a computer.
  • Configured to Suit Your Needs: Extensive personalization options and custom fields help configure the platform according to company requirements.
  • Replace Spreadsheets: Replace spreadsheets with a single system that stores contacts, offers asset profiles and manages maintenance tasks. All data can be exported back and forth from Excel.
  • Automated Reporting: Easily generate reports for audits, budgeting or gaining insight into business to help keep all parties up-to-date. Offers a drag-and-drop interface that lets non-technical users create intuitive reports.
  • Centralized Contact Management: Store contact information for vendors, clients, contractors and more, reducing the chances of lost emails or missed correspondence. Filter and sort based on custom attributes for easy management.
  • Maintain Security: Ensure data security and responsibility with role-based access that restricts sensitive information and activities based on designation.
  • Leverage Custom Ticketing System: Lets users both within the organization or outside of it create work order requests, track asset repair work and resolve issues from a convenient centralized hub.
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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  • Asset Tracking: Advanced tracking features include pick lists, asset grouping, location mapping and bulk asset updates. Asset profiles support uploading images, documents, videos and audio notes.
  • Maintenance Management: Lets multiple user types (client, guest, admin) create work orders. Also offers email notifications for upcoming due dates, automated reporting, optimizes WOM processes and helps execute preventive maintenance plans.
  • Transaction Configuration: Enables configuration even after implementation. Options include limited user access, custom fields, configurable notifications, custom reports and a range of other unlimited custom actions.
  • Mobile Barcode Scanner: Allows mobile phones to scan barcodes to pull up important asset information for assets logged in the system such as repair history, warranties, images and more.
  • Free Mobile App: Log into the system through a free Android or iOS app that syncs with the cloud-hosted solution for easy access on the go.
  • Integrations: Data can be exported and imported from a variety of sources in a range of formats. Generate custom APIs to ensure the system is specialized to individual needs.
  • User-Friendly Interface: Provides an intuitive experience with built-in search functions, user-configurable views, dashboard creation and the capability to link groups of data for easier analysis.
read more...

Product Ranking

#26

among all
CMMS Software

#11

among all
CMMS Software

Find out who the leaders are

Analyst Rating Summary

79
67
96
0
68
86
73
79
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Vendors and Customers Management
Platform Capabilities
AI-based Capabilities
Mobile Capabilities
Reports and Dashboards
Vendors and Customers Management
Reports and Dashboards
Platform Capabilities
Asset Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel
Asset Panda
+ Add Product + Add Product
AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 96 68 73 81 92 99 90 39 91 60 100 79 0 86 79 83 75 89 60 13 91 58 98 31 0 25 50 75 100
100%
0%
0%
0%
0%
100%
69%
0%
31%
85%
0%
15%
73%
0%
27%
80%
0%
20%
83%
0%
17%
83%
0%
17%
89%
0%
11%
72%
0%
28%
100%
0%
0%
90%
0%
10%
86%
0%
14%
57%
0%
43%
38%
0%
62%
13%
0%
87%
88%
0%
12%
88%
0%
12%
57%
0%
43%
57%
0%
43%
100%
0%
0%
100%
0%
0%
76%
0%
24%
29%
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71%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

72%
0%
28%
39%
0%
61%

User Sentiment Summary

Great User Sentiment 188 reviews
Excellent User Sentiment 1445 reviews
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

94%
of users recommend this product

Asset Panda has a 'excellent' User Satisfaction Rating of 94% when considering 1445 user reviews from 5 recognized software review sites.

4.8 (5)
4.2 (8)
4.0 (77)
4.2 (27)
4.3 (91)
4.7 (1379)
n/a
4.4 (16)
4.5 (15)
4.1 (15)

Awards

SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Vendors and Customers Management.

Vendors and Customers Management Award

Asset Panda stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Asset Tracking: This feature tracks assets in multiple locations, as noted by 92% of reviewers mentioning this feature.
Customer Support: Customer service is patient and helpful, according to more than 90% of users mentioning support.
Easy to Use: Every user mentioning usability said that Asset Panda has a user-friendly interface.
Customization: Extensive customizations help users fit the software to their company, according to 95% of reviews referring to this feature.
Inventory Management: Asset Panda helps keep track of maintenance updates, assets and failure patterns, according to 90% of users who mention this feature.
Mobile Application: It’s easier to track assets and continue working from anywhere, according to more than 80% of reviews on the mobile app.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Barcode Scanner: Barcode scanning on the mobile interface needs improvement, according to 70% of reviews mentioning this feature.
Reporting: The reports are complicated, as observed by 70% of users who mention reporting.
Cost: More than 60% of reviewers who refer to price mentioned that it’s on the higher end compared to other products, especially considering the features offered.
Log Out: The system logs out users unexpectedly, forcing them to sign in frequently, according to all the users who reference this feature.
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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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User reviews consistently highlight Asset Panda's user-friendly interface and its ability to streamline asset management workflows, particularly for businesses with a large number of assets. Features like mobile app access and barcode scanning for check-in/checkout processes are praised for their efficiency and reduction in manual data entry errors. However, some users felt the reporting capabilities lacked depth compared to similar products. This can be a hurdle for businesses requiring granular asset data analysis. Additionally, concerns were raised regarding customization limitations, potentially hindering the software's adaptability for highly specialized asset management needs. A key differentiator for Asset Panda is its affordability, offered through tiered subscription plans. This makes it an attractive option for startups or smaller businesses seeking a cost-effective asset management solution. On the other hand, larger corporations with complex asset structures might require the more robust features and customization options potentially offered by competitors, even if it comes at a higher price point. In conclusion, Asset Panda's user reviews position it as a user-friendly and affordable asset management solution well-suited for businesses with a mid-sized inventory that prioritizes streamlining workflows and cost-effectiveness. While its reporting and customization might not meet the needs of every company, its core functionalities effectively address common asset management challenges.

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Screenshots

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