MPulse vs Tikkit

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Our analysts compared MPulse vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

MPulse is a comprehensive Computerized Maintenance Management System (CMMS) tailored for facility managers and maintenance professionals, offering an extensive suite of tools to streamline maintenance operations, increase productivity, and reduce costs. Suited for small to large-sized businesses, it aids in managing work orders, tracking inventory, scheduling preventive maintenance, and ensuring regulatory compliance. A significant benefit is its ability to optimize asset lifecycles, translating into tangible ROI by way of minimizing downtime.

Its acclaimed features encompass easy-to-use preventive maintenance scheduling, real-time reporting, and mobile access, allowing technicians to operate effectively from anywhere. Pricing is a crucial factor for buyers, and MPulse aims to be competitive by offering various pricing tiers, often based on the number of users and the depth of functionality required. Payment structures are generally flexible, offering options from monthly to annual payments, accommodating a range of budgetary constraints without sacrificing quality or capability.


Pros
  • Intuitive user interface and navigation
  • Robust work order management
  • Comprehensive maintenance tracking capabilities
  • Customizable reporting features
  • Strong customer support & training
Cons
  • Can be cost-prohibitive for smaller operations
  • Mobile app experience needs improvement
  • Initial setup and customization can be complex
  • Some reporting features may require additional configuration
  • Limited third-party integrations available
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Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.
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$3,500 Annually
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$59 Monthly
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Tailored to your specific needs
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Product Assistance

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Knowledge Base
24/7 Live Support
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Product Insights

  • Extend Asset Life: Conduct routine repairs and manage preventive maintenance schedules to help keep assets in better shape for longer, improving their lifespan.
  • Create Maintenance Schedules: Schedule recurring or one-time maintenance tasks and assign technicians to them to prevent tasks from falling through the cracks.
  • Improve ROA: Maintain assets on a routine basis to keep them running longer and reduce downtime, both of which improve their profitability.
  • Stay Organized: Keep inventory organized by linking specific inventory items to work orders, track part consumption, manage stock levels and more.
  • Gain Business Insights: Generate reports on business data in order to gain deeper insights into operations, make predictions and take data-driven action.
  • Streamline Workflows: Keep all asset information, work orders, inventory, contact management and scheduling organized in a single interface to reduce confusion, eliminate task-switching and improve workflows.
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  • Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place. 
  • Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates. 
  • Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.  
  • Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements. 
  • Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance. 
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  • Asset Management: Helps track, monitor and manage physical assets, as well as create asset profiles.
  • Inventory Management: Offers transferring of inventory between locations, tracking spare parts, quantifying materials and organizing stockrooms. Sends alerts when stock reaches certain levels to prevent running out.
  • Maintenance Scheduling: Schedule one-time or recurring maintenance events from a calendar interface.
  • Work Order Management: Tracks work order requests from opening to completion. Assign tasks to technicians and restrict access to closing orders to admin levels.
  • Mobile Access: Available on all mobile devices, including iOS, Android and tablets as long as there’s an internet connection.
  • Vendor Management: Store contracts and communications with subcontractors, vendors and more in the system to avoid losing emails or other crucial information. Available with the platinum version.
  • Preventive Maintenance: Automate PM task scheduling and spot problems before they occur. PM scheduling automatically generates work order before an asset breaks down.
  • Customization: Customize list layout, form layout, language and theme. Create special codes, new tabs and fields, include specific internal data in the database, and get customized reports.
  • Integration: Import and export from files, the database or other applications in use. Collect data faster with the DataLink Integration Adapter and Industrial Internet of Things.
  • Barcode Scanning: Easily set up and print barcode labels that can be recognized by commonly used devices like mobile, tablet and a barcode scanner. Scan the barcode to access all the relevant information saved on the assets.
  • Advisor Dashboard: Configure the dashboard to show important information in the front and middle. Attach charts, graphs, photos, videos documents and websites to the dashboard.
  • Labor Resource Management: Track vendor and employee contact information, skill level, billing rate, attendance and work history. Match and link people to work orders, assigning tasks according to availability and skill set.
  • Asset Status Board: View the health of assets, facility footprint and fleet vehicles on a single board. Configure boards to accommodate production lines, departments, systems or assets, using colors to indicate asset health.
  • Role-Based Access Control: Control viewing of documents and filter data based on departments, work order types and locations. Eliminate data clutter and manage which employees can view and edit information.
  • Media Management: Attach media files, photos, videos, a supplier website, intranets and documents to any record, maintenance manuals and internal documents. All the stored information is saved with the record and can be accessed at any time.
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  • Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog. 
  • Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails. 
  • Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders. 
  • Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours. 
  • Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates. 
  • Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace. 
  • Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally: 
    •  Customize the request types to specific locations. 
    •  Write notes only visible to designated users and the vendor. 
    •  View work orders by status, owner type and priority. 
    •  Attach images and documents, as well as add cost. 
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Product Ranking

#9

among all
CMMS Software

#75

among all
CMMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 0 63 78 98 81 99 85 59 85 75 64 73 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 196 reviews
Excellent User Sentiment 93 reviews
91%
of users recommend this product

MPulse has a 'excellent' User Satisfaction Rating of 91% when considering 196 user reviews from 4 recognized software review sites.

95%
of users recommend this product

Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.

4.5 (11)
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4.0 (2)
4.3 (7)
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4.77 (43)
4.6 (170)
4.8 (43)
4.3 (13)
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Awards

MPulse stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Users appreciate MPulse's intuitive interface which requires minimal training, allowing staff to adapt quickly and improve efficiency.
Customizable Features: MPulse offers easily customizable fields and forms that can be tailored to meet specific CMMS needs, offering a flexible solution for different industries.
Robust Reporting: The software provides comprehensive reporting tools that help users track maintenance activity and make data-driven decisions, praised for enhancing visibility and control.
Preventive Maintenance: MPulse excels in scheduling and tracking preventive maintenance activities, helping users minimize downtime and extend asset longevity.
Responsive Customer Support: The company's customer support team receives accolades for being responsive and helpful, aiding in quick resolution of any issues users encounter.
Mobile Accessibility: The mobile functionality of MPulse is commended for providing field technicians the ability to access and update CMMS data on-the-go, increasing productivity.
Scalability: Users value MPulse for its scalability, making it suitable for businesses of varying sizes, with the capability to accommodate growth and increased complexity over time.
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Easy to Use: Users praise Tikkit for its user-friendly interface, finding it simple to navigate and understand, even for those unfamiliar with CMMS software.
Mobile Accessibility: The mobile app receives positive feedback for its convenience, allowing technicians to access work orders and update information from any location.
Improved Communication: Tikkit facilitates better communication between maintenance teams and other departments, streamlining workflows and reducing downtime.
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Limited Reporting Functionality: Users find the built-in reports lacking and often rely on exporting data for further analysis, incurring additional costs for custom reports.
Mobile App Limitations: The mobile app may have licensing restrictions hindering accessibility and functionality for field personnel.
Data Transfer Issues: Some users report inconsistencies when converting work requests to work orders, requiring manual data entry and potentially affecting reports.
Multi-Location Challenges: The software might not be ideal for managing inventory across multiple locations, requiring workarounds for accurate stock tracking.
Cost Concerns: While user-friendly, the software's price can be perceived as high, especially for companies not utilizing all its features.
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Limited Customization: Users have expressed frustration over the inflexibility of Tikkit's platform, particularly when it comes to tailoring the software to their specific needs. For example, some users have reported difficulties in customizing reports or creating unique workflows.
Mobile App Functionality: While Tikkit does offer a mobile app, some users have found its functionality to be lacking compared to the desktop version. This can be a significant drawback for technicians who rely on mobile devices for their work.
Customer Support Response Times: Some users have reported experiencing delays in receiving support from Tikkit. This can be particularly frustrating when dealing with urgent technical issues that require immediate attention.
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MPulse, a CMMS software, garners praise for its user-friendliness and robust features, but recent reviews also highlight areas for improvement. Users appreciate its intuitive interface, praising its ease of setup, customization, and navigation, especially compared to competitors with steeper learning curves. The software's comprehensive functionality, including work order management, preventive maintenance scheduling, and reporting, is valued by many, particularly those seeking a one-stop solution. However, some users report limitations in the built-in reporting tools, requiring them to export data for further analysis, which can be cumbersome and add extra costs. Mobile app accessibility is another point of contention. While the app exists, some users express concerns about licensing restrictions hindering its functionality for field technicians, potentially limiting its effectiveness in managing remote teams. Data transfer hiccups between work requests and work orders are also mentioned, causing frustration and requiring manual data entry, impacting accuracy and efficiency. For multi-location operations, MPulse's inventory management capabilities seem less robust, prompting users to devise workarounds for accurate stock tracking across various sites. Finally, while its user-friendliness is a major selling point, some perceive the pricing as high, especially for companies not utilizing all its features. This raises questions about its value proposition compared to competitors offering similar functionalities at potentially lower costs. Overall, MPulse users seem to appreciate its ease of use and comprehensive features, but also acknowledge limitations in reporting, mobile app accessibility, and multi-location support. Weighing these strengths and weaknesses against pricing becomes crucial for companies considering MPulse, especially when compared to alternative CMMS solutions.

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User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.

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