MPulse vs Benchmate

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Our analysts compared MPulse vs Benchmate based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Benchmate Software Tool

Product Basics

MPulse is a comprehensive Computerized Maintenance Management System (CMMS) tailored for facility managers and maintenance professionals, offering an extensive suite of tools to streamline maintenance operations, increase productivity, and reduce costs. Suited for small to large-sized businesses, it aids in managing work orders, tracking inventory, scheduling preventive maintenance, and ensuring regulatory compliance. A significant benefit is its ability to optimize asset lifecycles, translating into tangible ROI by way of minimizing downtime.

Its acclaimed features encompass easy-to-use preventive maintenance scheduling, real-time reporting, and mobile access, allowing technicians to operate effectively from anywhere. Pricing is a crucial factor for buyers, and MPulse aims to be competitive by offering various pricing tiers, often based on the number of users and the depth of functionality required. Payment structures are generally flexible, offering options from monthly to annual payments, accommodating a range of budgetary constraints without sacrificing quality or capability.


Pros
  • Intuitive user interface and navigation
  • Robust work order management
  • Comprehensive maintenance tracking capabilities
  • Customizable reporting features
  • Strong customer support & training
Cons
  • Can be cost-prohibitive for smaller operations
  • Mobile app experience needs improvement
  • Initial setup and customization can be complex
  • Some reporting features may require additional configuration
  • Limited third-party integrations available
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Benchmate is a comprehensive software solution designed to streamline maintenance management tasks, particularly in the realm of Computerized Maintenance Management Systems (CMMS). It is ideally suited for industries such as manufacturing, facilities management, and utilities, where efficient maintenance operations are crucial. The software offers robust features like work order management, preventive maintenance scheduling, and inventory control, which enhance operational efficiency and reduce downtime. Users appreciate its user-friendly interface and the ability to customize reports, which provides valuable insights into maintenance activities. Benchmate stands out for its affordability and ease of implementation compared to similar products, making it an attractive option for small to medium-sized enterprises. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote. Overall, Benchmate is a reliable and effective tool for organizations seeking to optimize their maintenance processes.
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$3,500 Annually
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Product Assistance

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Product Insights

  • Extend Asset Life: Conduct routine repairs and manage preventive maintenance schedules to help keep assets in better shape for longer, improving their lifespan.
  • Create Maintenance Schedules: Schedule recurring or one-time maintenance tasks and assign technicians to them to prevent tasks from falling through the cracks.
  • Improve ROA: Maintain assets on a routine basis to keep them running longer and reduce downtime, both of which improve their profitability.
  • Stay Organized: Keep inventory organized by linking specific inventory items to work orders, track part consumption, manage stock levels and more.
  • Gain Business Insights: Generate reports on business data in order to gain deeper insights into operations, make predictions and take data-driven action.
  • Streamline Workflows: Keep all asset information, work orders, inventory, contact management and scheduling organized in a single interface to reduce confusion, eliminate task-switching and improve workflows.
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  • Improved Efficiency: Benchmate streamlines maintenance workflows, reducing downtime and increasing productivity by automating routine tasks and scheduling.
  • Cost Reduction: By optimizing maintenance schedules and preventing equipment failures, Benchmate helps lower repair costs and extend asset lifespan.
  • Enhanced Compliance: The software ensures adherence to industry regulations by maintaining accurate records and generating compliance reports effortlessly.
  • Data-Driven Decisions: Benchmate provides insightful analytics and reports, enabling informed decision-making based on real-time data and historical trends.
  • Resource Optimization: Efficiently allocate labor and materials by tracking inventory levels and workforce availability, minimizing waste and maximizing output.
  • Increased Accountability: Assign tasks and track progress with ease, fostering a culture of responsibility and transparency among team members.
  • Proactive Maintenance: Transition from reactive to preventive maintenance strategies, reducing unexpected breakdowns and improving equipment reliability.
  • Scalability: Benchmate grows with your organization, accommodating increasing workloads and expanding operations without compromising performance.
  • Centralized Information: Access all maintenance data from a single platform, ensuring consistency and reducing the risk of information silos.
  • Customizable Workflows: Tailor the software to fit your specific operational needs, enhancing user experience and aligning with business processes.
  • Improved Communication: Facilitate seamless communication between departments and teams, ensuring everyone is aligned and informed.
  • Reduced Human Error: Automate repetitive tasks and data entry, minimizing the risk of mistakes and improving overall accuracy.
  • Enhanced Safety: Regular maintenance and inspections reduce the likelihood of accidents, promoting a safer work environment.
  • Real-Time Monitoring: Keep track of equipment status and maintenance activities in real-time, allowing for quick response to any issues.
  • Mobile Accessibility: Access Benchmate from any device, enabling field technicians to update tasks and access information on the go.
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  • Asset Management: Helps track, monitor and manage physical assets, as well as create asset profiles.
  • Inventory Management: Offers transferring of inventory between locations, tracking spare parts, quantifying materials and organizing stockrooms. Sends alerts when stock reaches certain levels to prevent running out.
  • Maintenance Scheduling: Schedule one-time or recurring maintenance events from a calendar interface.
  • Work Order Management: Tracks work order requests from opening to completion. Assign tasks to technicians and restrict access to closing orders to admin levels.
  • Mobile Access: Available on all mobile devices, including iOS, Android and tablets as long as there’s an internet connection.
  • Vendor Management: Store contracts and communications with subcontractors, vendors and more in the system to avoid losing emails or other crucial information. Available with the platinum version.
  • Preventive Maintenance: Automate PM task scheduling and spot problems before they occur. PM scheduling automatically generates work order before an asset breaks down.
  • Customization: Customize list layout, form layout, language and theme. Create special codes, new tabs and fields, include specific internal data in the database, and get customized reports.
  • Integration: Import and export from files, the database or other applications in use. Collect data faster with the DataLink Integration Adapter and Industrial Internet of Things.
  • Barcode Scanning: Easily set up and print barcode labels that can be recognized by commonly used devices like mobile, tablet and a barcode scanner. Scan the barcode to access all the relevant information saved on the assets.
  • Advisor Dashboard: Configure the dashboard to show important information in the front and middle. Attach charts, graphs, photos, videos documents and websites to the dashboard.
  • Labor Resource Management: Track vendor and employee contact information, skill level, billing rate, attendance and work history. Match and link people to work orders, assigning tasks according to availability and skill set.
  • Asset Status Board: View the health of assets, facility footprint and fleet vehicles on a single board. Configure boards to accommodate production lines, departments, systems or assets, using colors to indicate asset health.
  • Role-Based Access Control: Control viewing of documents and filter data based on departments, work order types and locations. Eliminate data clutter and manage which employees can view and edit information.
  • Media Management: Attach media files, photos, videos, a supplier website, intranets and documents to any record, maintenance manuals and internal documents. All the stored information is saved with the record and can be accessed at any time.
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  • Equipment Management: Identify and describe each piece of equipment, its components, spare parts, maintenance history and documents on a single screen. 
  • Work Order Management: Schedule and track planned maintenance activities. Add equipment information, time and date, and related documents for each task. Reschedule activities automatically once completed. 
  • Maintenance History: Store maintenance history of all equipment describing both planned and unplanned jobs. Generate equipment reports specifying dates, job descriptions, parts used, costs, cause codes, user and technician comments, and labor time. 
  • Personal Digital Assistant: Capture maintenance activity and equipment conditions for scheduled and on-the-floor jobs in real time on the Janam XM66 Mobile Computer. Assign jobs to technicians and display them in lists downloaded to the PDA module. Upload PDA data to the service log screen when the PDA is docked. 
  • Trouble Calls: Request timely maintenance service through a dedicated screen. Provide access to operators, production supervisors, engineers and managers. 
  • Service Log: Close jobs like preventive maintenance activities, work orders and trouble calls. Record unplanned and planned maintenance jobs. 
  • Spare Parts: Describe each spare part including quantity-on-hand, storage location, associated equipment and costs. 
  • Advanced Inventory and Purchasing: Manage spare parts inventory. Integrate with the optional barcode/inventory module. Issue, return and adjust parts on a single screen. Access audit trails for all parts transactions. Summarize purchases, orders, prices, total value and requisitions from one dashboard. 
  • Reports: View all scheduled jobs that have not been completed prior to a scheduled date in the backlog report. Find all maintenance requests including work orders and trouble calls that have not been scheduled in the maintenance requests report. 
  • PM Scheduling Enhancements: Schedule PMs by equipment use (e.g. by count or hours). List PMs scheduled by use with the most recent meter data to show the current completion level of a job. Automatically change PM status to waiting until the job is closed. 
  • Barcodes: Track and count parts by integrating with a hand-held barcode scanner and print spare parts labels directly from the screen. View quantity-on-hand and status information about current spare parts. 
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Product Ranking

#9

among all
CMMS Software

#110

among all
CMMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 0 63 78 98 81 99 85 59 85 75 64 73 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 196 reviews
Poor User Sentiment 1 reviews
91%
of users recommend this product

MPulse has a 'excellent' User Satisfaction Rating of 91% when considering 196 user reviews from 4 recognized software review sites.

40%
of users recommend this product

Benchmate has a 'poor' User Satisfaction Rating of 40% when considering 1 user reviews from 1 recognized software review sites.

4.5 (11)
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4.0 (2)
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4.6 (170)
2.0 (1)
4.3 (13)
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Awards

MPulse stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Ease of Use: Users appreciate MPulse's intuitive interface which requires minimal training, allowing staff to adapt quickly and improve efficiency.
Customizable Features: MPulse offers easily customizable fields and forms that can be tailored to meet specific CMMS needs, offering a flexible solution for different industries.
Robust Reporting: The software provides comprehensive reporting tools that help users track maintenance activity and make data-driven decisions, praised for enhancing visibility and control.
Preventive Maintenance: MPulse excels in scheduling and tracking preventive maintenance activities, helping users minimize downtime and extend asset longevity.
Responsive Customer Support: The company's customer support team receives accolades for being responsive and helpful, aiding in quick resolution of any issues users encounter.
Mobile Accessibility: The mobile functionality of MPulse is commended for providing field technicians the ability to access and update CMMS data on-the-go, increasing productivity.
Scalability: Users value MPulse for its scalability, making it suitable for businesses of varying sizes, with the capability to accommodate growth and increased complexity over time.
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Ease of Use: Benchmate is consistently praised for its user-friendly interface, making it simple for teams to adapt and start using the system efficiently.
Mobile Accessibility: Equipped with a mobile app, Benchmate allows technicians to access work orders, update job statuses, and record data directly from the field, enhancing real-time data accuracy and team responsiveness.
Improved Productivity: By streamlining maintenance workflows and providing tools for proactive maintenance scheduling, Benchmate helps businesses reduce downtime and optimize resource allocation, leading to increased productivity.
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Limited Reporting Functionality: Users find the built-in reports lacking and often rely on exporting data for further analysis, incurring additional costs for custom reports.
Mobile App Limitations: The mobile app may have licensing restrictions hindering accessibility and functionality for field personnel.
Data Transfer Issues: Some users report inconsistencies when converting work requests to work orders, requiring manual data entry and potentially affecting reports.
Multi-Location Challenges: The software might not be ideal for managing inventory across multiple locations, requiring workarounds for accurate stock tracking.
Cost Concerns: While user-friendly, the software's price can be perceived as high, especially for companies not utilizing all its features.
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Limited Features: Benchmate may lack some advanced features commonly found in other CMMS software, potentially limiting its ability to handle complex maintenance operations.
Poor User Reviews: Benchmate has garnered a low user satisfaction rating, with only 40% of users indicating they would recommend the product, suggesting potential usability issues or lack of desired functionality.
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MPulse, a CMMS software, garners praise for its user-friendliness and robust features, but recent reviews also highlight areas for improvement. Users appreciate its intuitive interface, praising its ease of setup, customization, and navigation, especially compared to competitors with steeper learning curves. The software's comprehensive functionality, including work order management, preventive maintenance scheduling, and reporting, is valued by many, particularly those seeking a one-stop solution. However, some users report limitations in the built-in reporting tools, requiring them to export data for further analysis, which can be cumbersome and add extra costs. Mobile app accessibility is another point of contention. While the app exists, some users express concerns about licensing restrictions hindering its functionality for field technicians, potentially limiting its effectiveness in managing remote teams. Data transfer hiccups between work requests and work orders are also mentioned, causing frustration and requiring manual data entry, impacting accuracy and efficiency. For multi-location operations, MPulse's inventory management capabilities seem less robust, prompting users to devise workarounds for accurate stock tracking across various sites. Finally, while its user-friendliness is a major selling point, some perceive the pricing as high, especially for companies not utilizing all its features. This raises questions about its value proposition compared to competitors offering similar functionalities at potentially lower costs. Overall, MPulse users seem to appreciate its ease of use and comprehensive features, but also acknowledge limitations in reporting, mobile app accessibility, and multi-location support. Weighing these strengths and weaknesses against pricing becomes crucial for companies considering MPulse, especially when compared to alternative CMMS solutions.

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Is Benchmate the benchmark for CMMS software? User reviews from the last year are limited, but paint a mixed picture. Some users appreciate its simplicity, particularly for small to medium-sized businesses. They highlight features like work order management, preventive maintenance scheduling, and asset tracking as key strengths, enabling them to streamline maintenance operations and reduce downtime. However, a glaring weakness is the lack of transparency in pricing, requiring potential customers to contact Benchmate for a quote, which can be a deterrent for those who value upfront information. Furthermore, the limited number of reviews raises concerns about the software's suitability for larger enterprises with more complex needs. While Benchmate promotes its ease of use and comprehensive features, the absence of detailed user feedback makes it difficult to ascertain its true capabilities and effectiveness compared to competitors like Fiix or UpKeep. This lack of user-generated content creates an information gap, making it challenging to confidently assess Benchmate's overall value proposition. Therefore, Benchmate appears best suited for smaller organizations seeking a straightforward CMMS solution, but larger businesses may need to investigate further to determine if it meets their specific requirements.

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