Maintenance Connection vs iMaint

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Our analysts compared Maintenance Connection vs iMaint based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

iMaint Software Tool

Product Basics

Maintenance Connection is a CMMS solution that helps you streamline maintenance operations and empowers you to take control of your assets.

You can centralize your asset information, automate preventive maintenance tasks and facilitate communication between your teams to improve equipment uptime and increase productivity.

Features like asset management, multi-site capabilities, predictive maintenance tools, work order tracking, and reporting and analytics modules enable you to gain valuable insights into your operations and make data-driven decisions.

However, you should consider potential challenges such as complex implementation, limited reporting capabilities and slow performance.

While specific user reviews for the system are limited, the vendor offers a free trial to help you evaluate its suitability for your organization.

The cost depends on your deployment choice (cloud or on-premise), with possible extras for add-ons and setup. You can also request a customized quote.

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DPSI developed iMaint to help facility managers automate the work order process, streamline maintenance tasks, generate reports and manage assets. It comes in three purchase plan tiers: Small Business, Online Enterprise and On-Premise, all of which offer scaling features and pricing to fit unique organizational needs.

It centralizes asset data and automates many maintenance tasks to give access to all areas of operation from a single interface. It aims to lower operating costs, save users money and improve overall organizational efficiency.
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$45/User, Monthly
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$60/User, Monthly
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Tailored to your specific needs
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Product Insights

  • Maximize Equipment Uptime: The New York Times prevented equipment breakdowns and ensured smooth newspaper production and delivery by using proactive maintenance techniques like asset health tracking and automated preventive maintenance.
  • Optimize Work Order Management: Husky Rack & Wire streamlined their maintenance operations using automated work order management features. This replaced their previous manual, email-based process, leading to increased efficiency, reduced equipment downtime, and improved communication between technicians and supervisors.
  • Improve Productivity: Maine Medical Center adopted a digital work order and asset management system which helped them automate reporting, and provide mobile access to technicians, leading to faster response times and reduced unplanned maintenance.
  • Empower Efficient Maintenance Anywhere: The system enabled a Broadcast Company to carry out maintenance smoothly in remote Arctic locations. Technicians were equipped with tools for reliable data transfer like water-resistant devices, allowing them to track repairs, manage inventory, and access vital information even with limited connectivity.
  • Save Money: The solution provided SSAB with detailed financial data. They can now track all expenses related to equipment repairs and replacements, leading to better budget allocation and cost control.
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  • Improved Asset Lifespan: By scheduling regular maintenance and tracking asset performance, iMaint helps extend the life of equipment, reducing the need for costly replacements.
  • Enhanced Productivity: Automating maintenance tasks and work orders allows technicians to focus on critical repairs, minimizing downtime and boosting overall productivity.
  • Cost Reduction: iMaint identifies inefficiencies and unnecessary expenditures, enabling organizations to cut costs through better resource allocation and inventory management.
  • Regulatory Compliance: The software maintains detailed records and generates reports to ensure compliance with industry regulations, reducing the risk of fines and legal issues.
  • Data-Driven Decisions: With comprehensive analytics and reporting tools, iMaint provides insights that inform strategic decisions, optimizing maintenance operations and resource use.
  • Risk Mitigation: Predictive maintenance features help identify potential failures before they occur, reducing the risk of unexpected breakdowns and associated safety hazards.
  • Streamlined Communication: iMaint facilitates better communication between maintenance teams and other departments, ensuring everyone is aligned and informed about ongoing tasks and priorities.
  • Customizable Workflows: The software allows for tailored workflows that match specific organizational needs, improving efficiency and ensuring that processes align with business goals.
  • Inventory Optimization: By tracking parts and supplies, iMaint helps maintain optimal inventory levels, preventing overstocking and stockouts that can disrupt operations.
  • Scalability: iMaint can grow with your business, accommodating increasing numbers of assets and users without sacrificing performance or usability.
  • Enhanced Accountability: With detailed logs and audit trails, iMaint ensures accountability by tracking who performed what tasks and when, fostering a culture of responsibility.
  • Time Savings: Automated scheduling and notifications reduce the time spent on administrative tasks, allowing maintenance teams to focus on more value-added activities.
  • Integration Capabilities: iMaint can integrate with other business systems, such as ERP and accounting software, providing a seamless flow of information across the organization.
  • Improved Safety: By ensuring equipment is properly maintained, iMaint contributes to a safer working environment, reducing the likelihood of accidents and injuries.
  • Real-Time Monitoring: The software provides real-time updates on maintenance activities and asset conditions, enabling quick responses to emerging issues.
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  • Asset Management: Manage your entire asset lifecycle from acquisition to disposal.
    • Multi-Site Capabilities: Whether you're a factory with machines spread across multiple sites or a school district managing buildings and buses, you can stay on top of your assets with centralized data and visibility.
    • Asset Hierarchy: Arrange everything neatly in folders, just like on your computer. You might have a folder for "Radiology Department," with subfolders for "MRI Machines" and "X-Ray Equipment.”
    • Asset Profiles: You don't need to be a tech whiz to create a new asset profile. The drag-and-drop interface offers an intuitive way to create, search and edit asset profiles.
    • Asset Search: Need to find the maintenance history of a specific equipment? Just search for it by name, location, or even its current status, like "needs repair" or “out of service.”
  • Predictive Maintenance: Shift from reactive to proactive maintenance with predictive maintenance tools.
    • Condition Monitoring: Set up alerts that go off when things like temperature or pressure start acting up. That way, you know there's a potential problem before it becomes a major headache.
    • IoT Integration: By connecting sensors to your equipment, you get real-time performance data, allowing you to catch problems early. For example, if a sensor detects unusual vibrations or a temperature change, you'll be alerted immediately.
    • Configurable Dashboard: Some machines are critical for your operations and need more attention than others. Dashboards help you figure out which ones need more frequent maintenance. They also provide a clear picture of how your current maintenance strategies are performing. Are you fixing things as they break, or are you getting ahead with preventive maintenance?
  • Preventive Maintenance: Schedule tasks proactively, optimize technician routes and prioritize critical equipment to prevent unexpected downtime.
    • Scheduling: Plan preventive maintenance tasks based on time, usage or condition-based triggers to minimize unexpected breakdowns. Imagine you've got a fleet of delivery trucks. You can set it up so that every 5,000 miles, the system automatically generates a work order for an oil change. You can set reminders for less frequent tasks like annual inspections.
    • Route Management: Help technicians plan their routes, access work orders and update statuses in real time. This means less time wasted driving around and more time spent on actual maintenance.
    • Prioritization: Prioritize tasks based on criticality. So, if a machine is essential for production, the system will schedule its maintenance ahead of less urgent tasks. This helps prevent those nightmare scenarios where crucial equipment fails unexpectedly.
  • Work Order Management: Create work orders with all the important details, like what needs fixing, how urgent it is and when it needs to be done. Assign them to the right people, so everyone knows who's responsible.
  • Maintenance Request Form: Open the request form on your phone, describe the issue, snap a photo if needed and hit submit. Your request goes straight to the maintenance team. Track the progress in real time — see when it’s assigned, being worked on and fixed.
  • Inventory Management: Tackle issues like stockouts and procurement inefficiencies with inventory management capabilities.
    • Inventory Control: Automate inventory management using minimum and maximum values, reorder points and material transfers. For instance, if your spare AC filters drop below a certain number, it sends you a notification and can even generate a purchase order to restock them.
    • Barcode Capabilities: Check out parts, perform inventory counts and receive new items using barcode scanners.
    • Stockroom Management: Keep track of all your inventory costs and know exactly what's on hand, what's available and what's reserved.
  • Reporting and Analytics: Use statistical reports with 150 prebuilt designs and customizable formats to gain insight into your operations.
    • Forecasting: Predictive maintenance capabilities enable you to stock just the right amount, so you're not wasting money on excess inventory or scrambling to find parts when you need them most. It also lets you estimate future work order volumes and types based on historical data to plan your team's time and resources effectively.
    • KPI Dashboard: Gain a real-time snapshot of how everything's running. You can customize the dashboard to see the metrics that matter the most to you, whether it's work order completion rates, equipment downtime or anything else that keeps you up at night.
    • Auto Notifications: If something goes off the rails, you can set up alerts to get notified immediately, so you can jump on it and keep things running smoothly.
    • Audit Logs: Track all changes made to work orders, including who made the changes, what was changed and when. And just like a confidential file, only the right people can access this audit log, keeping your data safe and sound.
    • Configurable Reports: Turn your existing dashboards into shareable reports, available in visually appealing formats and printer-friendly PDFs. Generate labor, inventory and spare parts, work orders, maintenance history, and asset and equipment depreciation reports to make informed decisions.
  • Mobile CMMS: The MC Kinetic app enables you to update work orders, log time, and even add new assets on the fly. Capture electronic signatures right on your phone, making the approval process faster and more efficient. Technicians can use geolocation to track location and get turn-by-turn directions to the job site.
  • Compliance and Audit Preparedness: See who's certified for which tasks, making it easy to assign the right people to the right jobs. Need to schedule some training? You can quickly see who needs a refresher course. The system makes sure the right tasks are done at the right time, so you avoid those "oops, we forgot" moments that auditors hate.
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  • Cost Tracking and Budget Analysis: Project management tools help track expenditures, create budgets, forecast future project costs and more.
  • Purchase Order Generation: Procurement is easy with automated reorder and purchase order creation options. Set the system to monitor stockroom levels and receive alerts when levels are low.
  • Inventory and Parts Management: Track spare parts, keep equipment organized and reorder inventory when stock is low.
  • Maintenance Scheduling: Interactive calendar interfaces allow managers to schedule maintenance tasks far into the future, assign them to specific technicians and monitor that they’ve been completed.
  • Work Order Management: Role-based access allows guests, technicians and administrators to create work order requests, then administrators can assign them and mark them as completed.
  • Asset Management: Keep asset profiles and repair histories close together to maintain assets’ health and extend their lifespans.
  • Mobile App: Access from laptops, tablets and mobile phones to make entering data on the go easier.
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Product Ranking

#4

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#16

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 0 87 87 98 94 100 100 74 98 75 83 96 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 399 reviews
Great User Sentiment 20 reviews
90%
of users recommend this product

Maintenance Connection has a 'excellent' User Satisfaction Rating of 90% when considering 399 user reviews from 5 recognized software review sites.

88%
of users recommend this product

iMaint has a 'great' User Satisfaction Rating of 88% when considering 20 user reviews from 2 recognized software review sites.

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4.4 (47)
4.3 (2)
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4.6 (51)
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4.9 (10)
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Awards

SelectHub research analysts have evaluated Maintenance Connection and concluded it earns best-in-class honors for Platform Capabilities. Maintenance Connection stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Manage Multiple Sites: Remote access and collaboration features enable centralized control and support. So even if your team's spread out across the country, it's like everyone's working in the same room.
Streamline Communication: Features like work request portals and document sharing help you keep everyone on the same page.
Improve Compliance: Safety inspections, certifications, maintenance records — CMMS helps you stay on top of it all, reducing risks and keeping you in line with regulations.
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User-Friendly Interface: iMaint is recognized for its intuitive interface, which makes it easy for users to navigate and utilize its features effectively.
Customizable Dashboards: The software offers customizable dashboards, allowing users to tailor the display of key performance indicators and other relevant data to their specific needs.
Mobile Access: iMaint provides mobile access, enabling users to manage maintenance tasks and access data remotely using their iOS or Android devices.
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Complex Implementation: Configuring everything correctly takes time and effort, and you might need help from IT or the vendor to get it right.
Limited Reporting Capabilities: Some systems might have limited options or make it difficult to get the exact data you need.
Slow Performance: If the solution is sluggish or takes forever to load, it can really slow down your team and make them less efficient.
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Steep Learning Curve: New users often find it challenging to adapt to the software's interface and features, especially those unfamiliar with CMMS systems. This suggests a need for more intuitive onboarding and training resources.
Complex Customization: While iMaint is praised for its customizability, some users find the process difficult to navigate for more intricate adjustments, particularly with work orders and purchase orders. This complexity might require additional support or training to fully leverage.
User Manual Clarity: Users have indicated that the software's documentation could benefit from a more visual approach. Incorporating more screenshots, diagrams, and step-by-step guides would make it easier for users to understand and utilize the software's full potential.
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If you're looking to bring some order to the chaos of maintenance management, Maintenance Connection seems like it's got your back. It’s focused on tackling those everyday struggles — lost work orders, missed preventive maintenance tasks and communication breakdowns that can slow your team down.Imagine having all your asset information in one place, with easy access to maintenance histories and schedule tasks like clockwork. Plus, you can manage multiple sites and keep everyone connected, even if they're miles apart.Of course, it's not all sunshine and rainbows. Implementing a CMMS can be a bit of a learning curve, and you might find that the reporting isn't as flexible as you'd like. And while there aren’t enough specific user reviews for the system, it's worth keeping in mind that performance and user experience can vary.They offer a free trial, so you can test it out and see if it's the right fit for you.

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Is iMaint truly a cut above when it comes to maintenance management software? User reviews from the past year suggest that iMaint is a robust and user-friendly CMMS solution that excels in several key areas. Users consistently highlight its customizability, allowing them to tailor the software to their specific needs, much like adjusting a wrench for different bolt sizes. The comprehensive reporting tools provide valuable insights into maintenance operations, enabling data-driven decision-making. Moreover, iMaint's intuitive design simplifies user training and implementation across multiple locations, ensuring a smooth transition for organizations. However, no software is without its drawbacks. Some users have expressed that the mobile app could benefit from enhanced functionality to minimize reliance on paper-based processes, which can be cumbersome in today's digital age. Additionally, while iMaint offers a wide array of features, a few users found the initial setup process for certain tasks, such as recurring preventative maintenance, to be somewhat complex. Despite these minor shortcomings, iMaint remains a powerful tool for organizations seeking to optimize their maintenance management processes. Its strengths in customizability, reporting, and user-friendliness, coupled with its highly-regarded customer support, make it a compelling choice for businesses of all sizes looking to streamline their maintenance operations and maximize efficiency.

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