Fullbay vs Tikkit

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Our analysts compared Fullbay vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Fullbay offers a specialized software solution designed primarily for the heavy-duty truck repair and maintenance industry. This cloud-based platform is particularly well-suited for commercial repair shops seeking to streamline their operations, from service requests to invoicing. Fullbay stands out for its ability to enhance efficiency and transparency within repair shop workflows, offering significant benefits such as real-time updates on repair status, inventory management, and customer communication. Among its most lauded features are its comprehensive reporting capabilities, which help businesses track performance metrics and make data-driven decisions. When compared to other products in the CMMS (Computerized Maintenance Management System) space, users often highlight Fullbay's user-friendly interface and industry-specific functionalities as key differentiators. Pricing for Fullbay is typically structured on a subscription basis, with costs varying based on the size of the operation and specific needs, ensuring that businesses only pay for the features they require.

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Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.
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$169 Monthly
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$59 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Ensure DOT Compliance: Track annual inspections, search service and purchase order history, and submit DVIR reports on a single platform. 
  • Simplify Parts Management: Keep track of the parts available, how many more are required and when they are required. Track the vendors selling the parts and how much each part costs. 
  • Stay On Top of Inventory: An inventory home screen displays available parts with details include part number, description and average cost. Helps stock individual parts that have a regular requirement. 
  • Maintain Asset Health: Provide preventive maintenance for customers and ensure timely maintenance of fleet vehicles. 
  • Increase Efficiency: Parts management and a set workflow allow faster authorization of work and increase productivity. 
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  • Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place. 
  • Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates. 
  • Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.  
  • Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements. 
  • Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance. 
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  • Vendor Management: Save details of all the vendors and order directly. Select the medium for vendors to accept the order, such as email or message. 
  • Integration: Reduce the amount of switching between multiple applications. Integrate with other products already deployed and import relevant data to a single location. 
  • Inventory Management: View the exact location of a particular part in the shop, the quantity in stock and the preferred vendor for a particular part. Set a number for quantities of parts and receive a notification when the part needs to be reordered. 
  • Part Kits: Create kits for repetitive jobs and include all the parts and tools needed. After creating a service order, directly select the part kit instead of manually entering the parts. 
  • Purchase Orders: Directly create purchase orders when making a service order. Keep track of purchase orders, who requested it, which vendor delivered, how much it cost and the markup charged on the parts. 
  • Automatic Markups: Automatically mark up on the parts that are being used for a repair, with the option to set discounts and wholesale prices for selected customers. Privacy mode hides markups from customers. 
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  • Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog. 
  • Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails. 
  • Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders. 
  • Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours. 
  • Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates. 
  • Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace. 
  • Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally: 
    •  Customize the request types to specific locations. 
    •  Write notes only visible to designated users and the vendor. 
    •  View work orders by status, owner type and priority. 
    •  Attach images and documents, as well as add cost. 
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Product Ranking

#57

among all
CMMS Software

#75

among all
CMMS Software

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User Sentiment Summary

Excellent User Sentiment 224 reviews
Excellent User Sentiment 93 reviews
94%
of users recommend this product

Fullbay has a 'excellent' User Satisfaction Rating of 94% when considering 224 user reviews from 4 recognized software review sites.

95%
of users recommend this product

Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.

4.8 (48)
4.3 (7)
4.7 (86)
4.77 (43)
4.7 (87)
4.8 (43)
4.5 (3)
n/a

Awards

Fullbay stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy to Use: Users praise Fullbay's intuitive interface, finding it easy to navigate and learn, even for team members who aren't tech-savvy.
Improved Technician Communication: Fullbay's mobile app allows technicians to receive work orders, update job statuses, and communicate with the office in real-time, which streamlines operations and reduces downtime.
Streamlined Invoicing: The platform automates invoicing processes, making it easier to track expenses, bill customers, and get paid faster.
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Easy to Use: Users praise Tikkit for its user-friendly interface, finding it simple to navigate and understand, even for those unfamiliar with CMMS software.
Mobile Accessibility: The mobile app receives positive feedback for its convenience, allowing technicians to access work orders and update information from any location.
Improved Communication: Tikkit facilitates better communication between maintenance teams and other departments, streamlining workflows and reducing downtime.
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Limited Customization: The software's rigidity can be frustrating for users with unique workflows or reporting needs, as it may not easily adapt to specific requirements.
Mobile App Limitations: Technicians often find the mobile app's functionality lacking compared to the desktop version, hindering their efficiency and access to information while on the go.
Reporting Challenges: Generating custom reports or extracting specific data can be cumbersome, requiring workarounds or manual effort, which can be time-consuming for users who need tailored insights.
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Limited Customization: Users have expressed frustration over the inflexibility of Tikkit's platform, particularly when it comes to tailoring the software to their specific needs. For example, some users have reported difficulties in customizing reports or creating unique workflows.
Mobile App Functionality: While Tikkit does offer a mobile app, some users have found its functionality to be lacking compared to the desktop version. This can be a significant drawback for technicians who rely on mobile devices for their work.
Customer Support Response Times: Some users have reported experiencing delays in receiving support from Tikkit. This can be particularly frustrating when dealing with urgent technical issues that require immediate attention.
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Is Fullbay truly a "full bay" of features for fleet management? User reviews from the past year suggest that Fullbay is a powerful tool for managing heavy-duty truck and trailer repair shops, but it may not be the perfect fit for everyone. Users praise Fullbay for its comprehensive features, particularly its ability to track preventative maintenance schedules, parts, and labor times, all in one central location. One user raved that Fullbay "covers every aspect" of fleet management, making it a "one-and-done" solution. Another user highlighted how Fullbay streamlined their operations, enabling them to provide faster and more accurate service to their fleet customers. However, some users have reported experiencing significant technical issues and expressed frustration with customer service. One user felt they were the "only company actually using the system" due to the volume of issues encountered. They believed that if Fullbay had a larger user base, these problems would have been addressed and resolved. While Fullbay offers a robust suite of features, potential users should be aware of these reported shortcomings. Overall, Fullbay seems best suited for heavy-duty truck and trailer repair shops seeking a comprehensive, all-in-one solution for managing their operations. Smaller businesses or those with simpler needs may find Fullbay's extensive feature set to be overkill, particularly given the potential for technical difficulties.

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User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.

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