Home > Call Center Software > Sharpen > Sharpen vs ReadyMode

Sharpen vs ReadyMode

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Our analysts compared Sharpen vs ReadyMode based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Sharpen Software Tool
ReadyMode Software Tool
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Product Basics

Sharpen is a cloud-based contact center platform allowing agents to interact with customers more efficiently and deliver better user experiences. The resources ensure agents are effectively trained and well-prepared to handle customer interactions. Other offerings include platform architecture, inbound routing, reporting and analytics, remote work support and more. .
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Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.

Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.

According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.

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$0.05/Minute, Usage-Based
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$150/License, Monthly
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Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Continuous Improvement: Get instant access to the product’s guide and learn how to analyze metrics for holistic customer experience, five KPI categories, how to improve EX and CX-based data analysis, methods to enhance service levels and more. 
  • Turn Data Into Meaningful Actions: Understand what’s happening with operations by seeking assistance from experts who review operational data with multiple customers regularly. 
  • Empower Agents: Coach agents inside their queue by offering tools and autonomy to work and perform best while tracking their empowerment, effectiveness and efficiency. 
  • Personalize Conversations: Equip the support team to solve any issues in time while personalizing every customer touchpoint. Offer client information to agents, so they take the most appropriate actions for better resolutions.  
  • High-Touch Partnership: Implement interactions and workflows with a partner who shares similar goals. Keep a hands-on partner as those goals change or grow to realize success, no matter what that means to the organization. 
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  • Customize Features: Access custom features that can fit diverse organizational needs. Create a personalized lead profile with different form fields and organize them using call dispositions and queues. Generate customized agent statuses to show sales representatives’ availability.
  • Provide Blended Support: Offer blended channels featuring unlimited outbound and inbound calling. Take advantage of inbound call functionality, including customizable IVRS, call forwarding, call queuing and voicemail management. Get the freedom to record calls, prioritize inbound queues and select the correct configuration to strategically and effectively distribute calls and voicemails to agents.
  • Speed Up Services: Direct calls to the most suitable agent based on skillset and availability to reduce wait times. Use predictive dialing tools to optimize dialing speed to match your team's capacity. Higher answer rates and fewer abandons mean your reps spend more time talking and closing deals.
  • Ensure Compliant Sales Calls: Reduce risks with built-in features like native integrations for compliance, robust firewall security to block unauthorized access and call recording for improved agent performance.
  • Increase Conversions: Prioritize dialing lists by matching agent skill levels to lead importance and connect high-value leads with the most qualified agents.
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  • Simplified Interface: Access detailed customer profiles and analyze data related to past interactions. Personalize experiences, serve faster and spend less time searching for customer data. 
  • Omnichannel: Interact with customers across multiple channels, including social media, call, video call, messaging, SMS and community using robust tools to boost customer satisfaction and team productivity. 
  • Workforce Engagement: Improve customer experience with better adherence management, scheduling and forecasting. Train agents with coaching sessions and real-time feedback to enhance productivity and team workflows. 
  • Remote Work: Help agents stay productive and cater to customer queries from anywhere via mobile apps. Let agents interact with customers across many channels and boost the overall client satisfaction rate. 
  • Analytics: Analyze an agent's performance across multiple channels and bring in data to create real-time, intelligent customer insights. Coach employees to become more productive, performance tracking, team processes optimization and make decisions for the company's customer operations. 
  • Implementation and Support: Get an onboarding session from an experienced professional while installing the system to optimize results, drive maximum results and learn about the product and its installation techniques better. 
  • Inbound: Create inbound routes that allow customers to communicate more effectively with agents without channel barriers via workflow routing and conditional automation. 
  • Customer Feedback: Understand customers better, measure satisfaction rates, understand product expectations through client surveys and get insights into everything that might generate more leads. 
  • Security: Get creative in CX and optimize interaction flows and empower agents while preserving customer trust and safety. 
  • Integrations: Eliminate the chances of a data breach via world-class integrations with robust customer database tools and CRMs such as Zendesk and ServiceNow. 
  • REST APIs: Get the flexibility and freedom to build customer-centric solutions and streamline customer journeys by securing data and improving interactions. 
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  • Agent and Dial-list Prioritization: Mark preferences for call lists on queues and agents based on lead importance and skill level. 
  • Agent Callback Calendar: Enhance team productivity with customized callback calendars and agent folders that can easily sync with Google Calendar. 
  • Appointment Calendars: Share appointment queue calendars with users to book appointments easily.
  • Automated Tasks: Prioritize email reports and dialing lists automatically to administrators on a recurring schedule. 
  • Blended Inbound and Outbound Calls: Boost team efficiency and customer satisfaction rates with fully blended, unrestricted outbound and inbound calling channels for a smooth workflow.
  • Call Recording: Record calls automatically for compliance, quality assurance and agent training.
  • Caller-ID Proximity Matching: Get phone numbers that display area codes in proximity to preexisting leads to reduce unattended call rates. 
  • Conference Calling: Access pre-configured conference platforms to multiple calling parties internally and externally. 
  • Built-in CRM: Manage leads and customers effectively via an all-in-one inherent CRM that requires no downloads and integrations. 
  • Custom Agent Statuses: Create custom statuses for agents to generate agent reports and dynamic variables. Enable supervisors to know how long the agent worked, the number of calls they could make and customer sentiments after each call.
  • Custom Profile Field: Customize customer profiles using form fields, export or import data, or target them with a dialer.
  • Dialer Speed Configuration: Adjust the speed of the dialer according to specifications and dial various channels in the background. 
  • Do-Not-Call Lists: Import, filter, export and edit DNC lists with custom filtering for detailed telemarketing compliance. 
  • Dynamic Scripts: Create sales scripts for representatives with lead data embedded within every script. These scripts help agents have personalized, engaging and productive conversations with customers.
  • Firewall Security: Restrict agents from signing in from all insecure locations to eliminate the risks of a data breach. 
  • Inbound-Queue Strategy: Intercept inbound calls from previously connected customers to maintain sales relationships.
  • Inbound-queue Strategy: Prioritize inbound queues and choose a ring configuration to distribute calls to agents. Transfer voicemail to agents from voicemail boxed and trigger email via inbound-queue voicemail. 
  • Instant Messaging: Connect with selected customers with the help of custom criteria that include lead status, lead data and more.
  • Lead Targeting: Connect with selected customers with the help of custom criteria that includes lead status, lead data and more. 
  • Live Floor Monitoring: Monitor all sales representatives in real time from a single screen with the ability to whisper, listen or barge in on a call. 
  • Reporting and Analytics: Analyze an agent’s performance and productivity on a customized dashboard through a matrix that includes customer sentiments, call duration, campaigns, and more.
  • Built-in VoIP and Web Phone: Connect with customers globally without logging in to workstations through mobile phones. 
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Product Ranking

#24

among all
Call Center Software

#26

among all
Call Center Software

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User Sentiment Summary

Great User Sentiment 116 reviews
Good User Sentiment 39 reviews
85%
of users recommend this product

Sharpen has a 'great' User Satisfaction Rating of 85% when considering 116 user reviews from 3 recognized software review sites.

78%
of users recommend this product

ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.

n/a
2.25 (1)
3.6 (21)
3.5 (4)
4.44 (48)
3.89 (18)
4.4 (47)
4.1 (16)

Synopsis of User Ratings and Reviews

Easy to Use: Sharpen's interface is intuitive and user-friendly, making it simple for agents to learn and navigate. The platform's drag-and-drop functionality allows for easy call flow creation and modification, empowering supervisors to make changes without relying on IT support.
Agent Empowerment: Sharpen provides agents with tools to manage their availability and schedules, promoting a sense of ownership and control over their work. The platform also offers performance dashboards and analytics, enabling agents to track their progress and identify areas for improvement.
Supervisor Visibility: Sharpen offers supervisors real-time and historical data on agent performance, call queues, and other key metrics. This comprehensive visibility allows supervisors to identify trends, address issues promptly, and make data-driven decisions to optimize call center operations.
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Improved Efficiency: Automate tasks such as call routing, queuing and reporting to increase productivity and efficiency among agents.
Enhanced Customer Service: Help agents provide personalized and efficient customer service with features like call recording, CRM integration and intelligent routing.
Advanced Insights: Track key metrics such as call volume, wait times and agent performance to make data-driven business decisions.
Better Compliance: Use built-in compliance features to remain compliant with industry regulations.
Easy Customizations: Customize the software to meet industry-specific needs and workflows.
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Limited Reporting: Sharpen's reporting capabilities may not be sufficient for some Call Centers, especially those with complex needs or a large volume of calls. The platform may lack the ability to create custom reports or integrate with other business intelligence tools.
Integrations: Sharpen may not offer a wide range of integrations with other business tools, such as CRM or workforce management systems. This can limit a Call Center's ability to streamline workflows and improve efficiency.
User Interface: Some users find Sharpen's user interface to be clunky or outdated. The platform may not be as intuitive or user-friendly as some other Call Center software options.
Customer Support: Sharpen's customer support has received mixed reviews, with some users reporting long wait times or difficulty getting issues resolved.
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High Costs: Upfront costs are associated with purchasing and implementing the software, and ongoing subscription and licensing.
Integration Challenges: Integration with existing systems and workflows can be challenging, especially if the software is incompatible with other business tools.
Security Concerns: Storing sensitive customer data in the cloud raises security concerns, and software providers must have advanced security measures to protect customer information.
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Sharpen seems to be a bit of a mixed bag, with users highlighting both its strengths and weaknesses. On the positive side, many appreciate its user-friendly interface and intuitive design, making it easy for agents to navigate and find the information they need quickly. The platform's robust reporting and analytics capabilities also receive praise, allowing managers to track key metrics and identify areas for improvement. Additionally, Sharpen's omnichannel functionality is a major plus, enabling seamless communication across various channels like voice, email, and chat. However, some users point out that Sharpen can be a bit pricey compared to other call center software options. There are also occasional complaints about technical glitches and a lack of certain advanced features found in competing products. Some users mention that customer support can be slow to respond at times. So, who is Sharpen best suited for? It appears to be a good fit for small to medium-sized businesses looking for a user-friendly and comprehensive call center solution. Larger enterprises with more complex needs and higher call volumes might want to explore alternatives with more advanced features and scalability.

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Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.

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