Top RingCentral Contact Center Alternatives & Competitors For 2024

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Looking for alternatives to RingCentral Contact Center? Many users crave user-friendly and feature-rich solutions for tasks like Voice Intelligence and Analytics, Phone System, and Collaboration. Leveraging crowdsourced data from over 1,000 real Call Center Software selection projects based on 400+ capabilities, we present a comparison of RingCentral Contact Center to leading industry alternatives like PhoneBurner, VICIdial, Gong, and AVOXI.

Product Basics

RingCentral Contact Center is a cloud-based call center solution designed to enhance customer interactions and streamline operations. It's ideal for businesses of all sizes seeking to improve their customer service capabilities. Key benefits include its omnichannel support, allowing agents to handle inquiries across multiple channels, and its advanced analytics, providing valuable insights into call center performance. Popular features include call routing, IVR, call recording, and real-time reporting. Compared to similar products, RingCentral Contact Center stands out for its user-friendly interface, ease of deployment, and cost-effectiveness.
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PhoneBurner is a dialing tool that helps sales teams make calls, connect with customers and close deals. It's easy to get started and add new users, whether you’re in-office or working remotely. Mediating calls through the platform means fewer audio problems, so you can focus more on making sales.

Standout features include power dialer for fast calling and smart lead distribution for efficient teamwork. Many users love the responsive customer support, though some have reported a few issues with specific CRM integrations. You can choose from Standard, Premium and Professional plans, each with different features and prices to fit your needs.

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VICIdial is an open-source contact center solution designed to efficiently manage inbound and outbound calls. It’s well-suited for businesses of all sizes that need to handle high volumes of customer interactions. The software offers features such as automatic call distribution, predictive dialing and real-time monitoring, and helps enhance productivity and streamline operations.

Users appreciate its suite of business-specific features, cost-effectiveness and the ability to customize reports and dashboards. Contact the vendor for information on pricing.

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Gong is a revenue intelligence solution that helps capture customer interactions across web, calls, emails and other communication methods. It facilitates better decision-making for revenue strategy by offering real-time insights and analytics based on sales conversions. Its other major attributes include deal intelligence, integrations, people intelligence, field sales and market intelligence.
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Avoxi is a cloud-based communication platform that simplifies customer interactions with a fully integrated communication experience. Users can manage agents, phone numbers, call routing protocols and customer service data on the go. It offers remote team management, inbound call routing, monitoring and reporting, outbound dialing and more.
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Product Assistance

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24/7 Live Support
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Product Ranking

#97

among all
Call Center Software

#16

among all
Call Center Software

#44

among all
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#22

among all
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#67

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Find out who the leaders are

Analyst Rating Summary

97
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94
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Calling Capabilities
Collaboration
Mobile Capabilities
Phone System
Platform Capabilities
Call Routing System
Calling Capabilities
Collaboration
Dialers
Mobile Capabilities
Call Routing System
Calling Capabilities
Collaboration
Dialers
Mobile Capabilities
Call Routing System
Calling Capabilities
Collaboration
Dialers
Mobile Capabilities
Call Routing System
Calling Capabilities
Collaboration
Dialers
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RingCentral Contact Center
PhoneBurner
VICIdial
Gong
AVOXI
+ Add Product + Add Product
Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence and Analytics Voicemail and Messaging Workforce Management 100 94 100 88 100 100 98 100 88 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 184 reviews
Excellent User Sentiment 421 reviews
Excellent User Sentiment 311 reviews
Excellent User Sentiment 3770 reviews
Excellent User Sentiment 87 reviews
83%
of users recommend this product

RingCentral Contact Center has a 'great' User Satisfaction Rating of 83% when considering 184 user reviews from 2 recognized software review sites.

95%
of users recommend this product

PhoneBurner has a 'excellent' User Satisfaction Rating of 95% when considering 421 user reviews from 4 recognized software review sites.

93%
of users recommend this product

VICIdial has a 'excellent' User Satisfaction Rating of 93% when considering 311 user reviews from 3 recognized software review sites.

94%
of users recommend this product

Gong has a 'excellent' User Satisfaction Rating of 94% when considering 3770 user reviews from 5 recognized software review sites.

95%
of users recommend this product

AVOXI has a 'excellent' User Satisfaction Rating of 95% when considering 87 user reviews from 3 recognized software review sites.

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5.0 (16)
4.6 (16)
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4.7 (210)
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Awards

Analysts' Pick Award
Calling Capabilities Award
Collaboration Award
Phone System Award
Voicemail and Messaging Award
User Favorite Award
User Favorite Award
User Favorite Award
User Favorite Award

Synopsis of User Ratings and Reviews

Omnichannel Support: RingCentral Contact Center seamlessly integrates with multiple communication channels, allowing agents to handle customer inquiries from various platforms (e.g., phone, email, chat, social media) in a centralized interface.
AI-Powered Automation: Advanced AI capabilities automate routine tasks, such as call routing, lead qualification, and sentiment analysis, freeing up agents to focus on complex customer interactions.
Real-Time Analytics: Comprehensive dashboards provide real-time insights into call center performance, enabling supervisors to monitor agent productivity, identify areas for improvement, and make data-driven decisions.
Customization and Flexibility: RingCentral Contact Center offers customizable workflows, reporting tools, and integrations with CRM systems, allowing businesses to tailor the solution to their specific needs.
Scalability and Reliability: The cloud-based platform ensures scalability to accommodate growing call volumes and provides high availability with minimal downtime, ensuring uninterrupted customer service.
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Boost Productivity: Automate tasks, simplify workflows and help your team get more work done.
Save Money: Cut costs on equipment, installation and other expenses that come with traditional phone systems.
Reach Customers Everywhere: Connect with customers on the phone, email, live chat and social media, all from one platform.
Track Your Success: See how your team is performing and improve your customer support with easy-to-use reports and insights.
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Boost Productivity: Automate tasks, simplify workflows and help your team get more work done.
Save Money: Cut costs on equipment, installation and other expenses that come with traditional phone systems.
Reach Customers Everywhere: Connect with customers on the phone, email, live chat and social media, all from one platform.
Track Your Success: See how your team is performing and improve your customer support with easy-to-use reports and insights.
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Ease of Use: 94.44% of customers say that it's easy to use and offers an intuitive platform.
Integrations: About 75% of users are really happy with the product’s ability to integrate with existing and new applications.
Customer Service: According to 100% of users, the product’s customer service is reliable and capable of resolving issues quickly.
Learning and Development: According to 100% of reviewers, the tool facilitates new employee onboarding with a comprehensive summary of experiences and call recordings of managers and existing employees. The automatic note-taking function helps employees stay focused on the call and not on taking notes on the side.
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Ease of Use: It’s an easy-to-use and intuitive platform, according to all the users who reviewed this aspect.
Comprehensive: According to 80% of users who discussed call management, the product offers comprehensive capabilities on that front.
Customer Service: About 85% of users who mentioned customer service said it’s reliable and resolves issues quickly.
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Limited Customization: Users have reported difficulty tailoring the platform to their specific business needs, leading to a lack of flexibility and efficiency.
Complex Interface: The user interface has been described as cluttered and overwhelming, making it challenging for agents to navigate and access necessary information quickly.
Integration Issues: RingCentral Contact Center has faced criticism for its limited integration capabilities with other business applications, hindering seamless workflows and data sharing.
Reliability Concerns: Users have experienced occasional system outages and technical glitches, impacting agent productivity and customer satisfaction.
Costly Add-Ons: While the base platform may be affordable, users have expressed frustration with the additional costs associated with essential features and integrations, making it less cost-effective than expected.
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Setup Needs: Getting started requires setting up computers, software and networks.
Team Effort: You'll need to hire and train staff to run your call center, which can take time and money, especially for smaller businesses.
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Setup Needs: Getting started requires setting up computers, software and networks.
Team Effort: You'll need to hire and train staff to run your call center, which can take time and money, especially for smaller businesses.
Show more
Functionality: According to 63.64% of users, some call coaching and analytics capabilities are unavailable in the product’s mobile app. Customers also do not like the way calls are displayed and find it difficult to navigate as there is no information mentioned about the incoming call.
Implementation: According to 66.67% of reviewers, the product takes a lot of time and effort to implement.
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Accessibility: It has limited accessibility due to no mobile app available, according to 88% of users who mentioned this element.
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RingCentral Contact Center is a cloud-based call center software that has received positive user reviews in the past year. Users appreciate its ease of use, scalability, and integration with other business applications. They also find it to be a cost-effective solution compared to on-premises call center systems. One of the key strengths of RingCentral Contact Center is its omnichannel capabilities. It allows businesses to manage all customer interactions from a single platform, regardless of the channel used (phone, email, chat, social media). This provides a seamless experience for customers and helps businesses to resolve issues more quickly and efficiently. Another advantage of RingCentral Contact Center is its reporting and analytics capabilities. It provides businesses with detailed insights into their call center performance, which can be used to identify areas for improvement. This data can also be used to create custom reports that can be shared with stakeholders. Overall, RingCentral Contact Center is a well-rounded call center software that is suitable for businesses of all sizes. It is easy to use, scalable, and cost-effective. Its omnichannel capabilities and reporting and analytics features make it a valuable tool for businesses that want to improve their customer service.

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PhoneBurner is an easy-to-use customer support software that encourages smooth workflows across departments. Many users appreciate its help desk service. The product relies on automation, allowing agents to speed up work and become more productive and efficient. While most of the users love its remote access functionalities, some are hesitant to buy it because of the lack of workflow-enhancing features such as Text-to-Speech, Queue Management and more. Although some customers aren’t satisfied with the user interface and integration capabilities but Phone Burner works well for small- and medium-sized businesses."

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Gong is a contact center platform that improves agent efficiency and skill for dealing with customers. “It allows team leads and managers to help agents make sales training better and impactful. Users prefer it for a large number of factors, including robust integration capabilities, ease of use, excellent customer service and more. However, it lacks a few features that can make it more elite and comprehensive. Moreover, some users find the implementation process daunting and time-consuming.

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Avoxi is a communication platform that improves the efficiency of customer interactions. Users prefer it for its extensive call management capabilities, including call monitoring, IVR software, a virtual call center and more. Reviews also reflect that it’s user-friendly and users appreciate the attentive customer service department. However, without a mobile app, it lacks accessibility. Overall, the product can be a good pick for an in-office workforce that requires a comprehensive yet easy-to-use solution.

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