Home > Call Center Software > ReadyMode > ReadyMode vs AVOXI

ReadyMode vs AVOXI

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Our analysts compared ReadyMode vs AVOXI based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
ReadyMode Software Tool
AVOXI Software Tool
SelectHub Award Winner
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Product Basics

Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.

Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.

According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.

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Avoxi is a cloud-based communication platform that simplifies customer interactions with a fully integrated communication experience. Users can manage agents, phone numbers, call routing protocols and customer service data on the go. It offers remote team management, inbound call routing, monitoring and reporting, outbound dialing and more.
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$150/License, Monthly
Free Trial is available →
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Tailored to your specific needs
$99 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Customize Features: Access custom features that can fit diverse organizational needs. Create a personalized lead profile with different form fields and organize them using call dispositions and queues. Generate customized agent statuses to show sales representatives’ availability.
  • Provide Blended Support: Offer blended channels featuring unlimited outbound and inbound calling. Take advantage of inbound call functionality, including customizable IVRS, call forwarding, call queuing and voicemail management. Get the freedom to record calls, prioritize inbound queues and select the correct configuration to strategically and effectively distribute calls and voicemails to agents.
  • Speed Up Services: Direct calls to the most suitable agent based on skillset and availability to reduce wait times. Use predictive dialing tools to optimize dialing speed to match your team's capacity. Higher answer rates and fewer abandons mean your reps spend more time talking and closing deals.
  • Ensure Compliant Sales Calls: Reduce risks with built-in features like native integrations for compliance, robust firewall security to block unauthorized access and call recording for improved agent performance.
  • Increase Conversions: Prioritize dialing lists by matching agent skill levels to lead importance and connect high-value leads with the most qualified agents.
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  • Cost Efficiency: AVOXI reduces operational costs by eliminating the need for physical infrastructure and maintenance, allowing businesses to allocate resources more effectively.
  • Scalability: Easily scale your call center operations up or down based on demand without the need for significant investments in hardware or software.
  • Global Reach: AVOXI provides international phone numbers and local presence in over 170 countries, enabling businesses to expand their global footprint effortlessly.
  • Enhanced Customer Experience: With features like call routing, IVR, and real-time analytics, AVOXI ensures that customers receive prompt and efficient service, improving overall satisfaction.
  • Flexibility: The cloud-based nature of AVOXI allows agents to work from anywhere, providing flexibility and supporting remote work environments.
  • Improved Agent Productivity: Tools such as call recording, monitoring, and analytics help supervisors train and manage agents more effectively, leading to higher productivity levels.
  • Data-Driven Decisions: Access to detailed call analytics and reporting enables businesses to make informed decisions based on real-time data and trends.
  • Business Continuity: AVOXI's cloud infrastructure ensures that your call center operations remain uninterrupted during unforeseen events, such as natural disasters or technical failures.
  • Integration Capabilities: Seamlessly integrate AVOXI with CRM systems, helpdesk software, and other business tools to streamline workflows and enhance operational efficiency.
  • Security and Compliance: AVOXI adheres to stringent security protocols and compliance standards, ensuring that customer data is protected and regulatory requirements are met.
  • Customizable Solutions: Tailor AVOXI's features to meet the specific needs of your business, ensuring that you get the most out of the platform.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly and keep your call center running smoothly.
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  • Agent and Dial-list Prioritization: Mark preferences for call lists on queues and agents based on lead importance and skill level. 
  • Agent Callback Calendar: Enhance team productivity with customized callback calendars and agent folders that can easily sync with Google Calendar. 
  • Appointment Calendars: Share appointment queue calendars with users to book appointments easily.
  • Automated Tasks: Prioritize email reports and dialing lists automatically to administrators on a recurring schedule. 
  • Blended Inbound and Outbound Calls: Boost team efficiency and customer satisfaction rates with fully blended, unrestricted outbound and inbound calling channels for a smooth workflow.
  • Call Recording: Record calls automatically for compliance, quality assurance and agent training.
  • Caller-ID Proximity Matching: Get phone numbers that display area codes in proximity to preexisting leads to reduce unattended call rates. 
  • Conference Calling: Access pre-configured conference platforms to multiple calling parties internally and externally. 
  • Built-in CRM: Manage leads and customers effectively via an all-in-one inherent CRM that requires no downloads and integrations. 
  • Custom Agent Statuses: Create custom statuses for agents to generate agent reports and dynamic variables. Enable supervisors to know how long the agent worked, the number of calls they could make and customer sentiments after each call.
  • Custom Profile Field: Customize customer profiles using form fields, export or import data, or target them with a dialer.
  • Dialer Speed Configuration: Adjust the speed of the dialer according to specifications and dial various channels in the background. 
  • Do-Not-Call Lists: Import, filter, export and edit DNC lists with custom filtering for detailed telemarketing compliance. 
  • Dynamic Scripts: Create sales scripts for representatives with lead data embedded within every script. These scripts help agents have personalized, engaging and productive conversations with customers.
  • Firewall Security: Restrict agents from signing in from all insecure locations to eliminate the risks of a data breach. 
  • Inbound-Queue Strategy: Intercept inbound calls from previously connected customers to maintain sales relationships.
  • Inbound-queue Strategy: Prioritize inbound queues and choose a ring configuration to distribute calls to agents. Transfer voicemail to agents from voicemail boxed and trigger email via inbound-queue voicemail. 
  • Instant Messaging: Connect with selected customers with the help of custom criteria that include lead status, lead data and more.
  • Lead Targeting: Connect with selected customers with the help of custom criteria that includes lead status, lead data and more. 
  • Live Floor Monitoring: Monitor all sales representatives in real time from a single screen with the ability to whisper, listen or barge in on a call. 
  • Reporting and Analytics: Analyze an agent’s performance and productivity on a customized dashboard through a matrix that includes customer sentiments, call duration, campaigns, and more.
  • Built-in VoIP and Web Phone: Connect with customers globally without logging in to workstations through mobile phones. 
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  • Automatic Call Distribution: Set automated call routing protocols based on user extensions, time of the day, external numbers and call queues and manage inbound call distributions from an online interface. 
  • Call Monitoring: Coach agents to boost team performances and efficiency over time with call barge and whisper, live call monitoring, call tagging, call quality scoring, and advanced analytics. 
  • Call Queue: Improve caller experience and take advantage of IVR routing, voicemail transcription and other tools to enhance interactions. Use custom ringing strategies such as least used, round-robin and ring to route callers for call queues. If the line of callers is full, allow customers to get a call back to reduce abandoned call rates. 
  • IVR Software: Give callers a menu of options to route themselves to an appropriate department, saving an agent’s time, lowering business costs and boosting customer satisfaction rates. 
  • Digital Phone Numbers: Get digital phone numbers online from anywhere without any fees or contracts and start receiving calls in no time. The product’s cloud phone number plans have more than 20 digital phone service features with no extra costs. 
  • Virtual Call Center: Improve team productivity and operational workflows by getting access to tools such as an auto-attendant, call recording, call forwarding, international calling, voicemail, virtual numbers, unlimited concurrent calls, toll-free numbers, DID numbers and SMS forwarding. 
  • SIP Trunking: Get secure call routing, world-class voice quality and economic SIP terminations worldwide. 
  • WebRTC Softphone: Access softphone from anywhere and see caller details from helpdesk or CRM via screen pop integration. 
  • Call Management: Save time and eliminate the chances of missing a call with convenient solutions such as ACD, call groups, call transfer, call queuing, forward-to-phone, IVR, call blocking, 3-way conferencing, time-based routing and queue callback. 
  • Quality Monitoring and Analytics: Track agent’s performance via live dashboards and identify areas to improve their productivity to elevate the customer experience. Create custom call tags to analyze and track agent’s call outcomes. 
  • Integrations: Automate repetitive and tedious work with various tools and integrations such as caller screen pop-ups, CTI, click-to-call, two-way data synchronization and integrations with Salesforce, Zendesk Zoho and Hubspot. 
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Product Ranking

#26

among all
Call Center Software

#67

among all
Call Center Software

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User Sentiment Summary

Good User Sentiment 39 reviews
Excellent User Sentiment 87 reviews
78%
of users recommend this product

ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.

95%
of users recommend this product

AVOXI has a 'excellent' User Satisfaction Rating of 95% when considering 87 user reviews from 3 recognized software review sites.

2.25 (1)
n/a
3.5 (4)
4.6 (4)
3.89 (18)
4.76 (50)
4.1 (16)
4.7 (33)

Awards

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AVOXI stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Improved Efficiency: Automate tasks such as call routing, queuing and reporting to increase productivity and efficiency among agents.
Enhanced Customer Service: Help agents provide personalized and efficient customer service with features like call recording, CRM integration and intelligent routing.
Advanced Insights: Track key metrics such as call volume, wait times and agent performance to make data-driven business decisions.
Better Compliance: Use built-in compliance features to remain compliant with industry regulations.
Easy Customizations: Customize the software to meet industry-specific needs and workflows.
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Ease of Use: It’s an easy-to-use and intuitive platform, according to all the users who reviewed this aspect.
Comprehensive: According to 80% of users who discussed call management, the product offers comprehensive capabilities on that front.
Customer Service: About 85% of users who mentioned customer service said it’s reliable and resolves issues quickly.
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High Costs: Upfront costs are associated with purchasing and implementing the software, and ongoing subscription and licensing.
Integration Challenges: Integration with existing systems and workflows can be challenging, especially if the software is incompatible with other business tools.
Security Concerns: Storing sensitive customer data in the cloud raises security concerns, and software providers must have advanced security measures to protect customer information.
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Accessibility: It has limited accessibility due to no mobile app available, according to 88% of users who mentioned this element.
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Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.

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Avoxi is a communication platform that improves the efficiency of customer interactions. Users prefer it for its extensive call management capabilities, including call monitoring, IVR software, a virtual call center and more. Reviews also reflect that it’s user-friendly and users appreciate the attentive customer service department. However, without a mobile app, it lacks accessibility. Overall, the product can be a good pick for an in-office workforce that requires a comprehensive yet easy-to-use solution.

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