Our analysts compared Genesys Cloud CX vs Anywhere365 based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Genesys Cloud is a cloud-based call center software that provides businesses with a comprehensive suite of tools to manage customer interactions. It's designed for businesses of all sizes, from small startups to large enterprises, and offers a wide range of features to meet the needs of any call center. Some of the most popular features include: omnichannel routing, IVR, call recording, and analytics. Genesys Cloud is also highly customizable, so businesses can tailor it to their specific needs.
Genesys Cloud is a powerful and flexible call center software that can help businesses improve their customer service. It's easy to use, affordable, and offers a wide range of features. If you're looking for a call center software that can help you improve your customer service, Genesys Cloud is a great option.
Anywhere365 is a sophisticated software solution designed to manage tasks such as contact center operations, leveraging advanced communication technologies to streamline customer interactions. It is particularly well-suited for enterprises and organizations that require robust, scalable contact center capabilities due to its comprehensive feature set and integration with Microsoft Teams and Skype for Business.
The platform offers significant benefits, including enhanced customer service efficiency, improved agent productivity, and seamless omnichannel communication. Popular features include intelligent routing, real-time analytics, and extensive reporting tools, which provide valuable insights into customer interactions and agent performance.
Compared to similar products, Anywhere365 is often praised for its deep integration with Microsoft ecosystems and its user-friendly interface. Pricing details are not readily available, and it is recommended that users contact SelectHub for a personalized quote based on their specific requirements.
among all Call Center Software
Genesys Cloud CX has a 'great' User Satisfaction Rating of 84% when considering 798 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated Genesys Cloud CX and concluded it earns best-in-class honors for Call Routing System, Collaboration and Workforce Management.
Genesys Cloud is an omnichannel contact center solution that streamlines customer relationships. It brings calls, chats, emails and other communications into one centralized interface to produce seamless interactions. Users report that the interface covers the essentials and is easy to use and configure. They are also impressed by its customer support, noting that it’s easy to get through to representatives and resolve problems. However, some users say that the product would benefit from more advanced functionality and improvement to some of its basic features. In all, Genesys Cloud is suitable for businesses of all sizes that wish to offer comprehensive customer support.
Is Anywhere365 everywhere you want your call center to be? User reviews from the last year reveal a mixed bag for this contact center solution. While Anywhere365 is generally praised for its user-friendliness and affordability, particularly its seamless integration with Microsoft Office 365, some users have voiced concerns. A recurring strength highlighted by users is its robust feature set, including unlimited agents, open API graphical programming, and Microsoft Azure integration. One user praised the call recording and logging features, stating, "Great product all around." Another user lauded the software's ability to facilitate business presentations with high-quality video and appreciated the message editing function. However, the inability to archive messages and the occasional lag during video calls were cited as drawbacks. Additionally, while one user found the Azure integration invaluable for their cloud-based web application development, another user reported occasional issues with the call log. Anywhere365 seems best suited for businesses heavily reliant on the Microsoft ecosystem, especially those seeking a budget-friendly solution with a wide array of features. However, companies prioritizing seamless communication and extensive customization options might need to weigh the pros and cons carefully.
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