Five9 vs Zendesk Talk

The product offers a seamless customer service experience with prompt query and issue resolution. Support people are always willing to help and solve complex and lengthy issues with total productivity and efficiency. With the ongoing pandemic, businesses can let their employees work from home with the same productivity and little or no extra effort. However, the implementation process is cumbersome and takes a long time or users run into issues during deployment. Some features such as call hold, caller ID, call transfer and others aren’t up to the mark and hinder the calling process significantly. Overall, the product is an ideal choice for small and medium businesses. But be sure to demo extensively before buying!

Is Zendesk Talk all that it's cracked up to be? User reviews from the past year suggest that it's a solid choice for businesses seeking a reliable call center solution, but it's not without its drawbacks. Many users praise Zendesk Talk for its user-friendly interface and seamless integration with other Zendesk products, making it a breeze to manage customer interactions across various channels. For instance, one user highlighted how the integration with Zendesk Support allowed their agents to quickly access customer information during calls, leading to faster resolution times. However, some users have expressed concerns about occasional call quality issues and limitations in advanced reporting features. While Zendesk Talk offers basic call analytics, some users find it lacking compared to competitors like Talkdesk or Five9, which provide more in-depth insights into call center performance. Ultimately, Zendesk Talk is best suited for small to medium-sized businesses that value ease of use and integration with other Zendesk products. Larger enterprises with more complex call center requirements might find other solutions more suitable.