Our analysts compared Convoso vs Anywhere365 based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Anywhere365 is a sophisticated software solution designed to manage tasks such as contact center operations, leveraging advanced communication technologies to streamline customer interactions. It is particularly well-suited for enterprises and organizations that require robust, scalable contact center capabilities due to its comprehensive feature set and integration with Microsoft Teams and Skype for Business.
The platform offers significant benefits, including enhanced customer service efficiency, improved agent productivity, and seamless omnichannel communication. Popular features include intelligent routing, real-time analytics, and extensive reporting tools, which provide valuable insights into customer interactions and agent performance.
Compared to similar products, Anywhere365 is often praised for its deep integration with Microsoft ecosystems and its user-friendly interface. Pricing details are not readily available, and it is recommended that users contact SelectHub for a personalized quote based on their specific requirements.
among all Call Center Software
Convoso has a 'excellent' User Satisfaction Rating of 91% when considering 93 user reviews from 4 recognized software review sites.
Convoso stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Want to have a convo about solutions for your call center? Convoso users rave about its ease of use, enabling them to manage their call centers more efficiently. One user even reported scaling their call center from 40 to over 100 remote agents in just two years using the platform. Users highlight Convoso's robust outbound dialing capabilities, granular reporting, and DID management as major strengths. They also appreciate the dedicated support team that's committed to their success. However, some users express concerns about the high price tag and desire more advanced gamification features in the agent-facing dashboard. Despite these drawbacks, users generally agree that Convoso is a comprehensive, industry-leading platform for both outbound and inbound call centers. Convoso seems best suited for businesses seeking a robust, all-in-one call center solution, especially those with a large remote workforce. Its strengths lie in its powerful dialing capabilities, detailed reporting, and commitment to customer success. However, businesses on a tight budget or those prioritizing extensive agent gamification features might need to weigh their options carefully.
Is Anywhere365 everywhere you want your call center to be? User reviews from the last year reveal a mixed bag for this contact center solution. While Anywhere365 is generally praised for its user-friendliness and affordability, particularly its seamless integration with Microsoft Office 365, some users have voiced concerns. A recurring strength highlighted by users is its robust feature set, including unlimited agents, open API graphical programming, and Microsoft Azure integration. One user praised the call recording and logging features, stating, "Great product all around." Another user lauded the software's ability to facilitate business presentations with high-quality video and appreciated the message editing function. However, the inability to archive messages and the occasional lag during video calls were cited as drawbacks. Additionally, while one user found the Azure integration invaluable for their cloud-based web application development, another user reported occasional issues with the call log. Anywhere365 seems best suited for businesses heavily reliant on the Microsoft ecosystem, especially those seeking a budget-friendly solution with a wide array of features. However, companies prioritizing seamless communication and extensive customization options might need to weigh the pros and cons carefully.
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