Our analysts compared CallTools vs ReadyMode based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.
Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.
According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.
among all Call Center Software
CallTools has a 'excellent' User Satisfaction Rating of 96% when considering 189 user reviews from 3 recognized software review sites.
ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.
CallTools stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
CallTools has garnered a reputation for its user-friendly interface and robust call management features, making it a popular choice for businesses seeking to streamline their call center operations. Users appreciate the software's ability to automate tasks, such as call routing and recording, which can significantly improve efficiency and productivity. The open API and customizable interface allow for seamless integration with existing systems, further enhancing its appeal. However, some users have expressed concerns about the software's pricing structure, which may be a deterrent for smaller businesses or those with limited budgets. Additionally, while CallTools offers a comprehensive set of features, it may not have the same level of advanced functionality as some of its competitors, such as Five9, which could be a consideration for larger enterprises with more complex requirements. Despite these limitations, CallTools remains a solid option for businesses of all sizes due to its ease of use, scalability, and ability to improve call center performance. Its intuitive design and comprehensive feature set make it an attractive choice for businesses looking to enhance customer service, boost agent productivity, and gain valuable insights into call center operations. The software's ability to support both SIP and VoIP calls ensures compatibility with various communication systems, making it a versatile solution for modern call centers. Ultimately, CallTools is best suited for businesses that prioritize ease of use, efficiency, and a balance between features and affordability.
Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.
WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...