Home > Call Center Software > CallTools > CallTools vs AVOXI

CallTools vs AVOXI

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Our analysts compared CallTools vs AVOXI based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
CallTools Software Tool
SelectHub Award Winner
AVOXI Software Tool
SelectHub Award Winner
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Product Basics

CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes.
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Avoxi is a cloud-based communication platform that simplifies customer interactions with a fully integrated communication experience. Users can manage agents, phone numbers, call routing protocols and customer service data on the go. It offers remote team management, inbound call routing, monitoring and reporting, outbound dialing and more.
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$101.99/Agent, Monthly
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$99 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Successful Engagement With Customers: Engage better with customers with smarter campaigns. Manage campaigns for better connections with prospects and nurture contacts from the start to the end of the final interaction. 
  • Simple User Interface: Take advantage of a user-friendly platform that starts right away and handles all aspects of interaction with clients.  
  • Improved Call Management: Keep contacts engaged with fewer intruding or blocked contact numbers. 
  • No-Manager Seat Cost: Get speed and reliability and simple and affordable maintenance and setup with cloud-based solutions. 
  • Saving Money: Monitor contact center’s performance in real-time without paying extra for a manager seat. 
  • Operate Globally: Pay zero additional fee to use the platform virtually and keep all agents connected regardless of geographical location. 
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  • Cost Efficiency: AVOXI reduces operational costs by eliminating the need for physical infrastructure and maintenance, allowing businesses to allocate resources more effectively.
  • Scalability: Easily scale your call center operations up or down based on demand without the need for significant investments in hardware or software.
  • Global Reach: AVOXI provides international phone numbers and local presence in over 170 countries, enabling businesses to expand their global footprint effortlessly.
  • Enhanced Customer Experience: With features like call routing, IVR, and real-time analytics, AVOXI ensures that customers receive prompt and efficient service, improving overall satisfaction.
  • Flexibility: The cloud-based nature of AVOXI allows agents to work from anywhere, providing flexibility and supporting remote work environments.
  • Improved Agent Productivity: Tools such as call recording, monitoring, and analytics help supervisors train and manage agents more effectively, leading to higher productivity levels.
  • Data-Driven Decisions: Access to detailed call analytics and reporting enables businesses to make informed decisions based on real-time data and trends.
  • Business Continuity: AVOXI's cloud infrastructure ensures that your call center operations remain uninterrupted during unforeseen events, such as natural disasters or technical failures.
  • Integration Capabilities: Seamlessly integrate AVOXI with CRM systems, helpdesk software, and other business tools to streamline workflows and enhance operational efficiency.
  • Security and Compliance: AVOXI adheres to stringent security protocols and compliance standards, ensuring that customer data is protected and regulatory requirements are met.
  • Customizable Solutions: Tailor AVOXI's features to meet the specific needs of your business, ensuring that you get the most out of the platform.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly and keep your call center running smoothly.
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  • Campaign Overview: Join or exit campaigns in a single click and track detailed synopsis of all the active drives from a single dashboard. Get complete control over setup and adjustments via a campaign table that displays start and end times and remaining leads. 
  • Real-time Monitoring: Monitor an agent’s status, productivity, calls made and sales closed. Analyze who has the best performances and if who needs more training. Offer in-the-moment coaching by speaking with agents during live calls and taking over tough calls. 
  • Recycling Lists: Set rules and limits for redialing lists based on time or disposition since the last call. 
  • Contact Management: Access contact information, including notes, past call history, call dispositions and new appointments from the contact window. Keep calls organized by sorting them based on the agent who took it, length and quality. 
  • Real-time Reporting: Stay in control of inbound and outbound call centers and track KPI progress from the reports dashboard. 
  • Small Businesses: Get access to features such as CRM integration, list management, scalable software, screen-pops, in-house support and in-house developers to run small businesses efficiently. 
  • Built-in Web Phone: Eliminate the use of third-party dialing applications by simply logging in. Create automatic callbacks that trigger after a set time based on the previous call experience. 
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  • Automatic Call Distribution: Set automated call routing protocols based on user extensions, time of the day, external numbers and call queues and manage inbound call distributions from an online interface. 
  • Call Monitoring: Coach agents to boost team performances and efficiency over time with call barge and whisper, live call monitoring, call tagging, call quality scoring, and advanced analytics. 
  • Call Queue: Improve caller experience and take advantage of IVR routing, voicemail transcription and other tools to enhance interactions. Use custom ringing strategies such as least used, round-robin and ring to route callers for call queues. If the line of callers is full, allow customers to get a call back to reduce abandoned call rates. 
  • IVR Software: Give callers a menu of options to route themselves to an appropriate department, saving an agent’s time, lowering business costs and boosting customer satisfaction rates. 
  • Digital Phone Numbers: Get digital phone numbers online from anywhere without any fees or contracts and start receiving calls in no time. The product’s cloud phone number plans have more than 20 digital phone service features with no extra costs. 
  • Virtual Call Center: Improve team productivity and operational workflows by getting access to tools such as an auto-attendant, call recording, call forwarding, international calling, voicemail, virtual numbers, unlimited concurrent calls, toll-free numbers, DID numbers and SMS forwarding. 
  • SIP Trunking: Get secure call routing, world-class voice quality and economic SIP terminations worldwide. 
  • WebRTC Softphone: Access softphone from anywhere and see caller details from helpdesk or CRM via screen pop integration. 
  • Call Management: Save time and eliminate the chances of missing a call with convenient solutions such as ACD, call groups, call transfer, call queuing, forward-to-phone, IVR, call blocking, 3-way conferencing, time-based routing and queue callback. 
  • Quality Monitoring and Analytics: Track agent’s performance via live dashboards and identify areas to improve their productivity to elevate the customer experience. Create custom call tags to analyze and track agent’s call outcomes. 
  • Integrations: Automate repetitive and tedious work with various tools and integrations such as caller screen pop-ups, CTI, click-to-call, two-way data synchronization and integrations with Salesforce, Zendesk Zoho and Hubspot. 
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Product Ranking

#20

among all
Call Center Software

#67

among all
Call Center Software

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User Sentiment Summary

Excellent User Sentiment 189 reviews
Excellent User Sentiment 87 reviews
96%
of users recommend this product

CallTools has a 'excellent' User Satisfaction Rating of 96% when considering 189 user reviews from 3 recognized software review sites.

95%
of users recommend this product

AVOXI has a 'excellent' User Satisfaction Rating of 95% when considering 87 user reviews from 3 recognized software review sites.

4.9 (22)
4.6 (4)
4.8 (86)
4.76 (50)
4.8 (81)
4.7 (33)

Awards

CallTools stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

AVOXI stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy to Use: The user interface is straightforward and easy to navigate, even for those with limited technical experience. This can lead to a shorter learning curve and faster adoption by call center agents.
Predictive Dialer: This feature helps to increase agent productivity by automatically dialing numbers and connecting agents only when a live person answers. This can save agents time and effort, allowing them to focus on having more conversations with potential customers.
CRM Integration: CallTools can integrate with popular CRM systems, which allows agents to access customer information and update records without switching between applications. This can help to improve efficiency and data accuracy.
Reporting and Analytics: CallTools provides a variety of reports and analytics that can help call center managers to track performance, identify trends, and make data-driven decisions. This information can be used to improve call center operations and achieve better results.
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Ease of Use: It’s an easy-to-use and intuitive platform, according to all the users who reviewed this aspect.
Comprehensive: According to 80% of users who discussed call management, the product offers comprehensive capabilities on that front.
Customer Service: About 85% of users who mentioned customer service said it’s reliable and resolves issues quickly.
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Limited Integrations: CallTools may not integrate seamlessly with all the tools and platforms commonly used in call centers, potentially leading to workflow disruptions and inefficiencies.
Customization Challenges: Some users find it difficult to tailor CallTools to their specific needs, especially when it comes to complex call flows or unique business processes.
Reporting Limitations: The reporting features in CallTools might not provide the level of detail and flexibility required by some call centers for in-depth analysis and performance tracking.
Learning Curve: The interface and functionalities of CallTools can have a steep learning curve for new users, potentially requiring additional training and support.
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Accessibility: It has limited accessibility due to no mobile app available, according to 88% of users who mentioned this element.
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CallTools has garnered a reputation for its user-friendly interface and robust call management features, making it a popular choice for businesses seeking to streamline their call center operations. Users appreciate the software's ability to automate tasks, such as call routing and recording, which can significantly improve efficiency and productivity. The open API and customizable interface allow for seamless integration with existing systems, further enhancing its appeal. However, some users have expressed concerns about the software's pricing structure, which may be a deterrent for smaller businesses or those with limited budgets. Additionally, while CallTools offers a comprehensive set of features, it may not have the same level of advanced functionality as some of its competitors, such as Five9, which could be a consideration for larger enterprises with more complex requirements. Despite these limitations, CallTools remains a solid option for businesses of all sizes due to its ease of use, scalability, and ability to improve call center performance. Its intuitive design and comprehensive feature set make it an attractive choice for businesses looking to enhance customer service, boost agent productivity, and gain valuable insights into call center operations. The software's ability to support both SIP and VoIP calls ensures compatibility with various communication systems, making it a versatile solution for modern call centers. Ultimately, CallTools is best suited for businesses that prioritize ease of use, efficiency, and a balance between features and affordability.

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Avoxi is a communication platform that improves the efficiency of customer interactions. Users prefer it for its extensive call management capabilities, including call monitoring, IVR software, a virtual call center and more. Reviews also reflect that it’s user-friendly and users appreciate the attentive customer service department. However, without a mobile app, it lacks accessibility. Overall, the product can be a good pick for an in-office workforce that requires a comprehensive yet easy-to-use solution.

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Screenshots

Top Alternatives in Call Center Software

Amazon Connect
Avaya
Bright Pattern
CallHippo
Cisco Contact Center
CXone
Dialpad Contact Center
Five9
Genesys Cloud CX
RingCentral Contact Center
Salesforce Service Cloud
TalkDesk
Vonage Contact Center
Zendesk Talk

Related Categories

Auto Dialer Software
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