Industry Specialties: Serves all industries
Avaya's call center software empowers businesses to efficiently manage customer interactions across various channels, including voice, email, chat, and social media. It caters to organizations of all sizes, from small businesses to large enterprises, seeking to enhance customer service and streamline operations.
Key benefits include improved agent productivity, reduced call handling times, and enhanced customer satisfaction. Popular features encompass intelligent routing, workforce management, and real-time analytics. User experiences highlight the software's user-friendly interface and robust functionality.
Pricing for Avaya's call center software varies based on factors such as the number of users, desired features, and deployment model. Typically, pricing models involve per-user licensing fees, often billed on a monthly or annual basis.
Based on 35 reviews:
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Avaya is ranked #2 on the top 10 Call Center Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.
Based on our most recent analysis, Avaya pricing starts at $30 (Per User, Monthly).
Avaya is supported with the following types of training:
The following support services are available for Avaya:
Average customer reviews & user sentiment summary for Avaya:
35 reviews
85%
of users would recommend this product
Based on an aggregate of Avaya reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Avaya's Call Center software has received mixed reviews from users in the past year. Some users praise its robust feature set, including its omnichannel capabilities, customizable dashboards, and advanced reporting tools. These features allow businesses to manage customer interactions across multiple channels, track key metrics, and identify areas for improvement. Additionally, Avaya's integration with other business applications, such as CRM and ERP systems, is seen as a major strength, enabling seamless data sharing and streamlined workflows.
However, some users have expressed concerns about the software's complexity and cost. Avaya's feature-rich nature can make it challenging for some businesses to implement and manage effectively, especially for those with limited IT resources. Additionally, the software's pricing can be a barrier for some organizations, particularly small businesses with tight budgets. In comparison to similar products, Avaya's Call Center software is generally considered to be more comprehensive and feature-rich, but also more expensive and complex. Its strengths lie in its omnichannel capabilities, customization options, and integration with other business applications. However, businesses should carefully consider their needs and resources before investing in Avaya's software.
Overall, Avaya's Call Center software is best suited for large enterprises with complex customer service requirements and the resources to implement and manage a feature-rich solution. Its omnichannel capabilities, advanced reporting tools, and integration options make it a powerful tool for managing customer interactions and improving customer satisfaction.
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