Categories   >   Telemedicine Software
Last Reviewed: November 29th, 2024

Best Telemedicine Software Of 2024

What is Telemedicine Software?

Telemedicine software facilitates remote healthcare delivery through secure video conferencing and integrated tools. It bridges the gap between patients and providers, tackling issues like geographical barriers, transportation difficulties, and limited clinic hours. This accessible care model benefits both patients (increased convenience, reduced wait times) and healthcare systems (improved efficiency, cost reduction). Core functionalities include scheduling appointments, conducting video consultations, managing patient records, and issuing prescriptions electronically. Emerging features like remote monitoring devices and AI-powered symptom analysis are further enhancing care management. Healthcare professionals across various specialties, from primary care to mental health, leverage telemedicine effectively. However, limitations such as technology access disparities and potential challenges with physical examinations highlight the need for a hybrid approach alongside traditional in-person care. Telemedicine offers a valuable proposition: improved access to quality healthcare, increased convenience for patients, and enhanced efficiency for healthcare providers. It is revolutionizing healthcare delivery, making it more accessible, flexible, and effective for all stakeholders.

What Are The Key Benefits of Telemedicine Software?

  • Increased patient access
  • Reduced wait times & travel
  • Improved cost-effectiveness
  • Enhanced convenience & flexibility
  • Expanded specialist reach
  • Chronic disease management support
  • Mental health care accessibility
  • Remote monitoring & early intervention
  • Patient-provider communication boost
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SelectHub Award Winners - Array

Our Research Analysts evaluated 70 solutions and determined the following solutions are the best Telemedicine Software overall:

Overall

  • 95 Amwell
    Best Overall, Hardware Capabilities, Integrations
  • 88 ViTel Net
    Best for Hardware Capabilities, Tele-consultation Scheduling
  • 87 EpicCare
    Best for Document Management, Hardware Capabilities, Integrations
  • 86 Caregility
    Best for Integrations, Mobile Capabilities
  • 85 MDLIVE
    Best for Integrations, Tele-consultation Scheduling, Telehealth Billing
  • 85 Teladoc Health
    Best for Document Management, Mobile Capabilities
  • 84 Mend
    Best for Video call and Messaging
  • 83 NextGen Enterprise
    Best for Document Management, Integrations, Tele-consultation Scheduling
  • 82 VSee Clinic
    Best for Hardware Capabilities
  • 80 VidyoHealth
    Best for Mobile Capabilities
Amwell Award
Amwell
Amwell
Start Price
$109
Per Visit, Usage-Based
Analyst Rating
95
SelectHub’s Analyst Rating for Amwell, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Amwell

Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience.

Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients.

In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
  • Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
  • Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
  • Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
  • Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
  • Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
  • Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
  • Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.

Key Features

  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
ViTel Net Award
ViTel Net
ViTel Net
Start Price
$2,400
Annually
Analyst Rating
88
SelectHub’s Analyst Rating for ViTel Net, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked ViTel Net

ViTel Net has carved out a distinct niche for itself in the telehealth software market, offering a unique blend of features that cater to specific user needs. Reviews from the past year highlight both the strengths and weaknesses of the platform, painting a comprehensive picture of its suitability for different types of users. A recurring theme in user feedback is the platform's robust scheduling and appointment management tools, which streamline the process of booking and managing virtual consultations. This functionality is particularly valuable for healthcare providers with a high volume of telehealth appointments, as it reduces administrative burden and enhances efficiency. Furthermore, ViTel Net's integration with electronic health records (EHR) systems is a significant advantage, enabling seamless data exchange and a more holistic view of patient information. However, some users have expressed concerns about the platform's user interface, finding it less intuitive and user-friendly compared to competitors like Doxy.me and Mend. Additionally, while ViTel Net offers a comprehensive suite of features, its pricing structure may be a deterrent for smaller practices or individual providers seeking a more budget-friendly option. Despite these drawbacks, ViTel Net's strengths in scheduling, EHR integration, and its focus on security and compliance make it a compelling choice for larger healthcare organizations and those prioritizing robust functionality and data protection. Its comprehensive feature set and emphasis on efficiency make it particularly well-suited for specialists and multi-provider practices managing a complex patient load.

Pros & Cons

  • Accessibility: Patients in remote or underserved areas can access healthcare services without needing to travel long distances, overcoming geographical barriers to receiving care.
  • Convenience: Patients can schedule appointments and consult with healthcare providers from the comfort of their own homes, eliminating the need for transportation and reducing wait times.
  • Cost-effectiveness: Telemedicine can be more affordable than in-person visits, as it reduces overhead costs for healthcare providers and eliminates travel expenses for patients.
  • Expanded access to specialists: Patients can connect with specialists who may not be available in their local area, expanding their options for specialized care.
  • Improved continuity of care: Telemedicine allows for regular follow-up appointments and monitoring of chronic conditions, leading to better management of health concerns.
  • Limited Doctor Selection: Users have expressed frustration with the limited number of doctors available through ViTel Net, particularly specialists and those accepting new patients. This can make it challenging to find a suitable healthcare provider for specific needs.
  • Technical Issues: Reports of technical problems, such as dropped calls and video freezing, have surfaced, disrupting the flow of consultations and potentially compromising the quality of care. It's important to note that the reliability of technology can change over time, so checking recent user reviews is recommended.
  • Insurance Coverage: ViTel Net's acceptance by insurance providers appears to be inconsistent, with some users encountering challenges getting their virtual visits covered. This can lead to unexpected out-of-pocket expenses, making it crucial to verify coverage beforehand.

Key Features

  • Appointment Scheduling: Accept, update and cancel appointments according to doctors’ schedules. Avoid overlaps and fill empty slots to streamline patients’ clinical experiences.  
  • Reminders: Send timely reminders to patients about medications and appointments to keep them informed.  
  • E-Prescriptions: Automate prescription writing during an ongoing consultation to allow doctors to focus more on patients.  
  • Online Forms: Enable patients to fill out forms online from the website to experience quicker check-ins. Save time to increase patient satisfaction significantly. 
  • Secure Messaging: Set up one-on-one messaging rooms between doctors and patients to keep them connected. Patients can talk privately to doctors whenever they want.  
  • Practice Management: Stay on top of processes, staff and appointments to monitor and allocate resources to revenue-driving tasks appropriately.  
  • Video Conferencing: Add caregivers and specialists in a video call to provide accurate diagnoses to patients in real time.  
EpicCare Award
EpicCare
EpicCare
Start Price
$10,000
Annually, Quote-based
Analyst Rating
87
SelectHub’s Analyst Rating for EpicCare, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked EpicCare

Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

Pros & Cons

  • Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
  • Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
  • Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
  • User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
  • Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
  • Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
  • System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.

Key Features

  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.

Pricing

License/Subscription Cost
  • User-based monthly subscription - per user, per month, plus upfront cost or license fee for software ownership
  • Extra fees and costs for additional features and modules
Maintenance Cost
  • Maintenance cost not included in license fee
  • Users must sign an annual maintenance contract
  • 24/7 system monitoring at no additional charge
Installation/Implementation Cost
  • One-time installation fee
  • Epic’s implementation team helps to meet goals in the proper time frame and budget
Customization Cost
  • Cost of customization will vary depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • This cost is determined by the amount of ambulatory data consolidated, such as demographics, immunizations, allergies and medications
  • The complexity of data, clinical rules, workflows and more will also dictate the cost of converting data
Recurring/Renewal Costs
  • Cost is included in the recurring monthly subscription fees, based on the number of users, add-on costs and data migration services selected
Caregility Award
Caregility
Caregility
Analyst Rating
86
SelectHub’s Analyst Rating for Caregility, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Caregility

Caregility's telehealth software has received positive feedback from users, who appreciate its ability to facilitate virtual care and remote patient monitoring. The platform's strengths lie in its user-friendly interface, comprehensive features, and strong security measures. Users have highlighted the ease of use, particularly for both clinicians and patients, as a significant advantage. The platform's features, such as virtual consultations, remote patient monitoring, and chronic care management tools, have been praised for their effectiveness in improving patient care and outcomes. Additionally, Caregility's robust security measures ensure patient data privacy and compliance with industry regulations, which is crucial in the healthcare sector.

However, some users have noted that Caregility's pricing can be a barrier for smaller healthcare organizations. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific needs. Despite these limitations, Caregility remains a popular choice for healthcare providers seeking a reliable and comprehensive telehealth solution. Its ease of use, comprehensive features, and strong security make it well-suited for hospitals, clinics, and other healthcare organizations looking to implement or enhance their virtual care capabilities.

Pros & Cons

  • Reduced Hospital Readmissions: Caregility can help to reduce hospital readmissions by providing patients with remote monitoring and care. This can help to identify and address potential problems early on, before they lead to a readmission.
  • Improved Patient Outcomes: Caregility can help to improve patient outcomes by providing patients with access to specialists and other healthcare providers who may not be available in their local area. This can help to ensure that patients receive the best possible care, regardless of their location.
  • Increased Patient Satisfaction: Caregility can help to increase patient satisfaction by providing patients with a more convenient and accessible way to receive care. This can help to improve the overall patient experience and make it more likely that patients will adhere to their treatment plans.
  • Reduced Healthcare Costs: Caregility can help to reduce healthcare costs by preventing unnecessary hospital readmissions and by providing patients with more efficient care. This can help to save money for both patients and healthcare providers.
  • Limited Functionality: The platform may not offer the full range of features required for comprehensive telehealth, such as electronic health record (EHR) integration or the ability to conduct virtual physical exams.
  • Usability Issues: The user interface can be challenging to navigate, particularly for those with limited technical expertise. This can lead to frustration and a negative user experience.
  • Technical Problems: Users have reported experiencing technical issues such as poor video quality, audio problems, and connectivity disruptions. These issues can disrupt telehealth sessions and hinder the delivery of quality care.
  • Customer Support: Some users have expressed dissatisfaction with the level of customer support provided by Caregility. This can be a significant concern for healthcare providers who rely on prompt and efficient technical assistance to ensure the smooth operation of their telehealth services.

Key Features

  • Patient Profiles: Create patient profiles to provide comprehensive information about the patient to the physician. 
  • Flexible Communications: Leverage live video and audio connections to monitor patients’ health and act swiftly in case of an emergency. 
  • Customizable Wait Rooms: Provide a better clinic experience to patients with attractive wait rooms. Customize the room with wallpapers and place interactive objects for patients.  
  • In-Room Alerts: Create alerts to notify staff and physicians in a moment. In case of emergency, the system sends alerts to the nurses notifying them of the situation.  
MDLIVE Award
MDLIVE
MDLIVE
Analyst Rating
85
SelectHub’s Analyst Rating for MDLIVE, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked MDLIVE

MDLIVE has carved out a niche for itself in the telehealth arena, offering a convenient and accessible platform for patients seeking virtual medical consultations. Users frequently praise the platform's ease of use and intuitive interface, highlighting the straightforward appointment scheduling process and the ability to connect with healthcare professionals from the comfort of their own homes. This accessibility is particularly valuable for individuals with mobility issues, those residing in remote areas with limited healthcare options, or busy professionals seeking efficient healthcare solutions.

However, MDLIVE is not without its drawbacks. Some users express concerns regarding the availability of specialists and the potential for longer wait times compared to traditional in-person visits. Additionally, while the platform strives to provide comprehensive care, certain complex medical conditions may necessitate in-person evaluations and specialized equipment, limiting the scope of telehealth services. Despite these limitations, MDLIVE remains a valuable tool for addressing a wide range of non-emergency medical needs, including common illnesses, mental health support, and prescription refills.

In comparison to its competitors, MDLIVE distinguishes itself through its extensive network of board-certified physicians and its commitment to providing quality care. The platform's emphasis on patient satisfaction is evident in its user-friendly interface and its efforts to streamline the virtual care experience. MDLIVE is particularly well-suited for individuals seeking convenient and accessible healthcare solutions for non-emergency medical concerns. Its user-friendly platform and extensive network of healthcare professionals make it an attractive option for those who value flexibility and efficiency in managing their healthcare needs.

Pros & Cons

  • Convenience: Scheduling appointments is easy and can be done online or through the app, with same-day appointments often available. This eliminates the need to take time off work or travel to a doctor's office.
  • Cost-Effective: MDLIVE can be a more affordable option compared to traditional in-person doctor visits, especially for those without insurance or with high-deductible plans. This is because virtual visits typically have lower fees.
  • Wide Range of Services: MDLIVE offers a variety of services, including urgent care, mental health care, and dermatology. This means that users can get care for a variety of conditions without having to see multiple providers.
  • Access to Specialists: MDLIVE provides access to specialists who may not be available in the user's local area. This is especially beneficial for those who live in rural areas or who have difficulty finding specialists who accept their insurance.
  • Technical Issues: Users frequently report problems with the MDLIVE app and website, such as difficulty logging in, scheduling appointments, and connecting with doctors. These technical glitches can lead to frustration and delays in receiving care.
  • Limited Doctor Availability: Depending on your location and insurance plan, finding available doctors on MDLIVE can be challenging, especially for specialized care or during peak hours. This limitation can result in longer wait times and difficulty accessing the specific medical expertise you need.
  • Insurance Coverage and Costs: While MDLIVE accepts many insurance plans, coverage and out-of-pocket costs can vary significantly. It's essential to verify your insurance benefits and understand potential fees before using the service to avoid unexpected expenses.
  • Prescription Limitations: MDLIVE doctors may have restrictions on prescribing certain medications, particularly controlled substances, due to state regulations and telehealth guidelines. This can be inconvenient for patients who rely on specific prescriptions for ongoing conditions.

Key Features

  • Remote Monitoring: Track patient data through monitoring devices at all times of day. Get instant monitoring reports that speed up diagnosis. 
  • Referral Management: Improve communication between physicians, staff and patients through a streamlined referral process.  
  • Wellness Screenings: Organize annual checkups and treatment plans to provide better care for patients. Offer support and guidance to clear doubts and questions about their care regimen.  
  • Appointment Scheduling: Remove the manual and repetitive work of managing schedules. Provide appointment booking to patients through the portal according to their own preferred time.  
  • Patient Engagement: Encourage patients to actively engage in their care plans and make necessary decisions to help them maximize their health outcomes.  
  • Online Forms: Allow patients to access and fill out their treatment forms online from the website. Speed up admissions and billing with quick form submissions and processing.  
Teladoc Health Award
Teladoc Health
Teladoc Health
Start Price
$89
Per Visit, Usage-Based
Analyst Rating
85
SelectHub’s Analyst Rating for Teladoc Health, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Teladoc Health

Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses.

Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians.

However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network.

In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution.

Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
  • Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
  • Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
  • Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
  • Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
  • Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
  • Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
  • Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
  • Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.

Key Features

  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
Mend Award
Mend
Mend
Start Price
$295
Monthly
Analyst Rating
84
SelectHub’s Analyst Rating for Mend, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Mend

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition.

Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows.

Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations.

In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Pros & Cons

  • Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
  • Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
  • Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
  • Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
  • Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
  • Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.

Key Features

  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
NextGen Enterprise Award
NextGen Enterprise
NextGen Enterprise
Start Price
$600
Per Provider, Monthly
Analyst Rating
83
SelectHub’s Analyst Rating for NextGen Enterprise, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Platform
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Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Pros & Cons

  • Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
  • Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
  • Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
  • Complex Implementation: Demands time and resources for implementation, customization and staff training.
  • High Initial Costs: Requires significant investment in software, hardware and training.
  • Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
VSee Clinic Award
VSee Clinic
VSee Clinic
Start Price
$29
Per Provider, Monthly
Analyst Rating
82
SelectHub’s Analyst Rating for VSee Clinic, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked VSee Clinic

Stepping into the realm of telehealth, VSee Clinic emerges as a contender, sparking curiosity about its performance in the eyes of its users. Over the past year, feedback from healthcare professionals has painted a picture of both strengths and weaknesses, shaping an understanding of where VSee Clinic stands in the telehealth landscape.

VSee Clinic distinguishes itself with its user-friendly interface, making it accessible even for those with limited technical expertise. The platform's intuitive design streamlines appointment scheduling, patient communication, and virtual consultations, enhancing efficiency for healthcare providers. Its robust security features, including HIPAA compliance, instill confidence in users regarding patient data protection. However, some users have expressed concerns about occasional connectivity issues and the absence of certain advanced features found in competing telehealth platforms. While VSee Clinic excels in its core functionalities, it may not encompass the full spectrum of tools required by specialists or larger healthcare institutions.

VSee Clinic appears to be an ideal fit for individual practitioners and small clinics seeking a straightforward and secure telehealth solution. Its ease of use and focus on essential features cater to those who prioritize a streamlined experience without the complexities of extensive functionalities. For healthcare providers venturing into the realm of telemedicine or those with a focus on basic virtual consultations, VSee Clinic presents a valuable option. As the telehealth landscape evolves, staying informed about the latest advancements and user feedback is crucial for making informed decisions. Consider checking recent reviews and updates to ensure VSee Clinic aligns with your current needs.

Pros & Cons

  • Easy to Use: Users appreciate the platform's straightforward interface and intuitive design, making it accessible for individuals with varying levels of technical expertise. The simplicity of joining appointments and navigating the platform contributes to a positive user experience.
  • Reliable Connection: VSee Clinic is recognized for its stable and dependable connection quality, ensuring smooth video consultations with minimal disruptions or technical issues. This reliability is crucial for maintaining effective communication and a seamless telehealth experience.
  • Screen Sharing Capabilities: The platform's screen sharing feature enhances consultations by allowing healthcare providers to share medical images, test results, or educational materials directly with patients. This capability facilitates clear communication and patient education during virtual appointments.
  • Limited Features: VSee Clinic may not have all the features that some users need, such as the ability to easily share medical images or integrate with other healthcare software.
  • Technical Issues: Some users have reported experiencing technical issues with VSee Clinic, such as poor video quality or dropped calls.
  • Cost: VSee Clinic can be more expensive than some other telemedicine platforms, which may be a barrier for some users.

Key Features

  • Custom Waiting Rooms: Incorporate custom branding into a virtual patient waiting room. Include video and text materials, check patient wait times and see when patients are ready for appointments. 
  • Schedule Visits: Set availability for on-demand visits and scheduled appointments. Patients can schedule follow-up appointments immediately after a visit. 
  • Online Payment: Generate invoices for remote visits and set up online credit card payments. Require patient payment prior to appointment or send bills afterward 
  • Live Support: Contact support directly from the platform via live chat functions. Reduce time spent resolving software issues and focus on patient care. 
  • E-Prescriptions: Prescribe patient medication electronically through a secure telemedicine platform. 
  • Customize Features: Access more than 250 points of configuration to customize functionality for existing workflows. Toggle features, upload custom forms and documents, and create provider profiles.  
  • Mobile Notifications: Receive mobile notifications to stay up to date with communications taking place on the platform. See when patients check in for appointments 
  • Surveys: Prompt patients with a survey upon ending a visit. Receive timely feedback on telehealth visits to enhance virtual care. 
  • Confirmations & Reminders: Automatically send patients appointment confirmations and reminders to decrease missed visits. Send confirmations and reminders through email or SMS text messages.  
VidyoHealth Award
VidyoHealth
VidyoHealth
Analyst Rating
80
SelectHub’s Analyst Rating for VidyoHealth, is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked VidyoHealth

Stepping into the realm of telehealth, VidyoHealth emerges as a contender, but how does it truly stack up against the competition? User feedback from the past year sheds light on its strengths, weaknesses, and ideal user base. Reviews highlight the platform's exceptional video and audio quality, ensuring seamless virtual consultations. This reliability fosters trust and enhances the patient experience, particularly for those in remote areas with limited healthcare access. However, users note the absence of certain features found in competing platforms, such as a built-in payment processing system, which can streamline administrative tasks for healthcare providers. Despite this, VidyoHealth distinguishes itself through its robust security measures and compliance with industry regulations, making it a preferred choice for healthcare organizations prioritizing patient data protection. The platform's user-friendly interface also receives praise, enabling healthcare professionals to navigate and utilize its features with ease, regardless of their technological proficiency. In conclusion, VidyoHealth is best suited for healthcare providers seeking a reliable and secure telehealth solution that prioritizes high-quality video consultations and ease of use, particularly those who value patient data protection and cater to patients in underserved communities.

Pros & Cons

  • Easy to Use: Patients find the platform straightforward and easy to navigate, even with limited technical experience.
  • High-Quality Video: The video quality is consistently reliable, ensuring clear communication between patients and providers during virtual consultations.
  • Secure Platform: VidyoHealth prioritizes patient privacy and data security, which is crucial for building trust and ensuring compliance with healthcare regulations.
  • Integrations: The platform integrates seamlessly with existing healthcare workflows and electronic health record (EHR) systems, streamlining the telehealth experience for providers.
  • Limited Features: Some users have expressed that VidyoHealth lacks certain features commonly found in other telehealth platforms, such as in-app messaging or a virtual waiting room.
  • Technical Issues: There have been reports of occasional technical problems, including connectivity issues and video/audio quality concerns, which can disrupt the flow of telehealth sessions.
  • User Interface: The platform's user interface has been described as less intuitive or user-friendly compared to some competitors, potentially posing challenges for users who are less familiar with technology.

Key Features

  • Audio/Video Conferencing: Provide doctors with a robust communications platform through which they can set up both audio and video calls with patients as per requirements.  
  • Appointment Scheduling: Take heavy lifting off staff’s shoulders by enabling patients to book, cancel and edit appointments from the website any time.  
  • Audio Calls:  Allow doctors to switch between audio and video calls during an ongoing appointment according to the needs of patients.  
  • Calendar Management: Organize meetings, appointments and tasks for doctors. Avoid engagement overlaps and simplify daily schedules.  
  • Communications Management: Set active communication lines between doctors, staff and pharmacists to stay on top services rendered, appointments and billing processes.  
  • Reminders: Send reminders and notifications to patients about upcoming appointments and market products to keep them engaged.  
  • Messaging: Enable patients to set up one-on-one messaging with doctors to share medication prescriptions and health-related concerns.  

COMPARE THE BEST Telemedicine Software

Select up to 5 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Telemedicine Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Amwell
95
$109
Per Visit, Usage-Based
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Amwell
ViTel Net
88
$2,400
Annually
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ViTel Net
EpicCare
87
$10,000
Annually, Quote-based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
EpicCare
Caregility
86
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Caregility
MDLIVE
85
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MDLIVE
Teladoc Health
85
$89
Per Visit, Usage-Based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Teladoc Health
Mend
84
$295
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Mend
NextGen Enterprise
83
$600
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
NextGen Enterprise
VSee Clinic
82
$29
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
VSee Clinic
VidyoHealth
80
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
VidyoHealth

All Telemedicine Software (70 found)

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TeleHab

by VALD Health
TeleHab
TeleHab is a rising software application that ranks 61 among all Telemedicine Software according to our research analysts and 56 crowd-sourced reviews from 2 sources. Starting from $0, TeleHab is priced at no cost when starting and is most suitable for smaller businesses of 100 employees or less. TeleHab can be deployed in the cloud. Similar alternatives to TeleHab include doctoranytime, TeleDent and MediFusion.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
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NextGen Enterprise

by NextGen Healthcare Information Systems, LLC
NextGen Enterprise
NextGen Enterprise helps multi- and single-specialty practices handle clinical and administrative tasks like appointment scheduling and revenue management. It provides practice management, charting, telehealth, a patient portal and analytics tools.Its comprehensive features, specialty-specific content and scalable design make it a valuable asset for practices seeking to enhance their operational efficiency and improve patient outcomes.Potential users should be aware of the initial setup and learning curve associated with implementation. Additionally, it doesn’t provide robust integrative capabilities.Pricing is based on a subscription model, with costs varying depending on the practice size, number of users and specific features selected.To explore other popular solutions that NextGen Enterprise offers, visit our NextGen Enterprise company page.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$500 - $1,000
Company Size
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Deployment
Cloud On-Premise
Platform
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Certintell

by Certintell
Certintell
Certintell is an up-and-coming platform that ranks 63 among all Telemedicine Software according to our research analysts. Certintell is most advisable for companies of all sizes. Certintell can be deployed in the cloud. Similar alternatives to Certintell include Hypnotes, VidyoHealth and Private Practice Software.
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Hypnotes

by Hypnotes
Hypnotes
Hypnotes is a rising software product that ranks 64 among all Telemedicine Software according to our research analysts and 2 crowd-sourced reviews from 2 sources. Starting from $12, Hypnotes is priced below average, has offered a free trial in the past and is most advisable for any sized business. Hypnotes can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows and Linux devices. Similar alternatives to Hypnotes include VidyoHealth, Private Practice Software and Clinicea.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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VidyoHealth

by Vidyo
VidyoHealth
A scalable telemedicine video conferencing suite, VidyoHealth makes communications and collaborations smooth and sustainable. It establishes video conferencing and check-up calls via laptops and ipads for a host of applications such as telepsychiatry, home health and more. The solution cuts costs for telehealth clinics as it does not require a dedicated health IT infrastructure to set up calls between doctors and patients. It is HIPAA-complaint and helps clinics deliver remote care seamlessly. Its features include appointment scheduling, sending reminders to patients and video conferencing, among others.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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EMR Bear

by EMR-Bear
EMR Bear
EMR Bear is a rising software system that ranks 93 among all Mental Health Software according to our research analysts and 8 crowd-sourced reviews from 1 source. Starting from $60, EMR Bear is priced within reason, commonly offers a free trial and is most fitting for companies on the small or medium side. EMR Bear can be deployed in the cloud. Similar alternatives to EMR Bear include AccuMed Behavioral Health, MedicsCloud and PsyPack.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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PsyPack

by XequalsZERO
PsyPack
PsyPack is an up-and-coming software platform that ranks 94 among all Mental Health Software according to our research analysts and 11 crowd-sourced reviews from 1 source. Starting from $17, PsyPack is priced reasonably and is most suitable for any business. PsyPack can be deployed online. Similar alternatives to PsyPack include AccuMed Behavioral Health, EMR Bear and MedicsCloud.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Talkspace for Business

by Talkspace
Talkspace for Business
Talkspace for Business is a promising platform that ranks 68 among all Telemedicine Software according to our research analysts and 1 crowd-sourced review from 1 source. Starting from $40000, Talkspace for Business is priced fairly. Talkspace for Business can be deployed in the cloud. Similar alternatives to Talkspace for Business include swyMed, ViTel Net and EMR Bear.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ViTel Net

by ViTel Net
ViTel Net
An enterprise telehealth platform, ViTel Net caters to clinics and hospitals, helping them offer remote care to patients. It helps clinicians access medical images, patient data and live video conferencing to improve the quality of care delivery. It helps automate mundane, day-to-day tasks to free up time for staff to focus on revenue-driven operations. It connects the health IT infrastructure, providing seamless data transmission to care teams.With features such as appointment scheduling, online forms and more, it fills gaps in operational workflows.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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swyMed

by swyMe
swyMed
swyMed focuses on expanding telemedicine. The solution sets up fast, highly-reliable video connections between patients and doctors. It overcomes network connectivity barriers with video calling in low bandwidth environments. It caters to telehealth clinics and hospitals of all sizes.It offers features such as online forms, treatment planning and more.
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Buyer's Guide

Telemedicine Software Is All About Remotely Connecting Healthcare Professionals to Patients and Other Providers

By Ishani Vats, Market Analyst at SelectHub

Telemedicine Software Header

Telemedicine software, also known as telehealth software, is an electronic medical solution for healthcare professionals in an increasingly digital world. The prefix “tele” means at a distance, and that’s exactly what telemedicine software offers — healthcare at a distance.

This guide provides a general overview of telemedicine software and what you need to know while considering which platform is right for your practice.

We’ll dive a bit deeper to show you the benefits of using telehealth software, followed by some of the features it offers, so you can decide which ones will best help your organization reap those benefits.

Afterward, we’ll provide you with information for comparing and pricing software, an overview of telemedicine company industry leaders and questions to consider to help drive you toward an informed software selection decision.

Executive Summary

  • Telehealth software empowers patients and healthcare providers to connect remotely.
  • Using telehealth software helps medical practices expand health coverage and increase revenue through features like HIPAA compliance, chat messaging, consultation summaries, patient portals, EHR integration and customer marketing.
  • Talk to vendors about their services and software capabilities before making a purchase.
What This Guide Covers:
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What Is Telemedicine Software?

Telemedicine software is a type of medical software that enables physicians, and other healthcare professionals, to communicate with, examine and provide treatment to patients via audio and video conferencing tools.

As healthcare becomes more digitized, physicians across specialties are integrating telemedicine into their practices. Most telehealth software development companies have taken this foundation and built robust platforms to meet an array of healthcare provider needs.

Telehealth gained popularity during the COVID-19 pandemic because of its necessity, but technological innovation continues to prove that online healthcare can be just as valuable as in-person services.

Types of Telemedicine Software

Telemedicine apps come in different shapes and sizes, so choosing the right one can be tricky. That’s why we’re here. Many telemedicine platforms offer multiple or all of the options below.

Here is a breakdown of the different types of telemedicine software and what each has to offer:

Free-To-Use

These versions of telemedicine platforms often serve as lite versions of a company’s product, giving you a chance to try before you buy.

They tend to come with a portion of the paid version’s capabilities, limiting how frequently you can use features or the number of uses surrounding a particular feature.

That being said, free-to-use telemedicine platforms may be a viable solution for an individual practitioner with a smaller client base.

Individual Provider

It doesn’t make sense for an individual provider to purchase access to software designed to meet the needs of a multi-provider clinic, or enterprise for that matter.

Some telemedicine platforms offer packages designed specifically for individual providers. These typically come with full-functionality access scaled down to the needs of individuals.

Clinic

This option, alongside enterprise platforms, tends to be the most common and customizable telemedicine option. Clinic tiers are tailored to small and medium-sized practices.

Enterprise

These platforms are the other most common type of telemedicine software. Usually, they offer the same features as their clinic counterparts, but they may occasionally offer slightly more than clinic packages to cater to a larger user base. This telemedicine option is best for large-scale operations.

API

Application programming interfaces are fully customizable telemedicine options for providers who want to incorporate telemedicine platform features into their existing online presence. These kits let you access the software’s source code to directly implement specific features into your current systems.

Now that we’ve seen the main methods of incorporating software functionality into your workflow, what about software tailored to certain specialties?

There are telemedicine platforms that target specific healthcare specializations, such as WeCounsel for behavioral health or ScriptPro for pharmaceuticals. That being said, most are designed to encompass the spectrum of healthcare specializations, especially when it comes to basic software needs.

Telemedicine Software Report

Expert recommendations and analysis on the top Telemedicine Software

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Benefits

Incorporating telemedicine software into your practice can be a tricky process, but the benefits are worth it for patients and providers. The right software can take a practice to the next level through greater expansion, improved patient satisfaction and increased revenue from more patient visits.

Telemedicine Benefits

Below we offer an in-depth glimpse of how telehealth software can help your practice attain these benefits.

Expand Your Practice

Telemedicine software solutions enable your healthcare practice to transcend certain barriers that bar you from reaching potential clients, such as physical location or demographics.

With virtual telemedicine capabilities, your practice can move into new locations and test the water, so to speak, before establishing a new brick-and-mortar office.

Enhance Accessibility

Since the driving force behind telehealth software is remotely connecting healthcare providers and patients, these software systems are cloud-based. Not only can you connect with telemedicine patients, but you can also access all of the information stored on your software system anytime, anywhere.

Mobile companion apps are available with many telemedicine software solutions. If the software doesn’t have a dedicated app, it’s usually accessible through the browser on your smartphone.

Boost Patient Visits

Another benefit of incorporating telemedicine platforms into your practice is the ability to see more patients. Functionalities like digitized intake paperwork and electronic signing allow pre-appointment paperwork to be completed prior to the actual visit, freeing up more time for patients.

It can also create more opportunities for on-demand visits. Setting your own availability allows you to open your virtual doors for unscheduled visits when you have unfilled appointment slots.

Improve Patient Satisfaction

Telemedicine offers a convenience factor for patients. Virtual visits take the burden off of patients when it comes to finding a time to fit an appointment into their busy schedules.

Not only can they take care of their needs without having to travel to a physical location, but they can do it in an environment they’re comfortable with. In a Doximity report, 61% of physicians said their patient no-show rates have reduced as a result of using telemedicine, while 37% reported greater adherence to treatment plans.

Telemedicine apps empower patients to take personal health goals and needs into their own hands, on their own time.

There is the added benefit of reducing the spread of viruses. Telemedicine patients don’t risk contracting something infectious from other patients gathered at an office.

Increase Revenue

Delivering care from a distance provides a unique opportunity for medical practitioners to tap into newer patient bases and increase revenue. In addition, clinics can cut down on front office and exam lab costs to boost revenue.

Telemedicine software also helps clinicians send marketing emails to patients directly to sell additional services.

Telemedicine Software Report

Expert recommendations and analysis on the top Telemedicine Software

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Key Features & Functionality

HIPAA-Compliant Communications

This is the backbone feature of any telemedicine app.

Secure communication via HIPAA-compliant video conferencing modules and text-based chat allows healthcare providers to conduct appointments remotely, follow up with patients and collaborate with other professionals — all while keeping patient records safe.

Virtual waiting rooms simulate in-person appointments and allow healthcare professionals to see when patients are checked in and ready for their appointments.
Doctor Profiles

Allow doctors to create unique profiles with their personal information like educational qualifications, years of practice, location and specialization.

Allow patients to access doctor profiles through shareable links, view their availability and working hours, and rate and write reviews after the appointment.
Virtual Waiting Rooms

Allow patients to wait for their appointment online and notify them when it's their turn to see the doctor.
EHR Integration

Another core feature of most telemedicine apps are their ability to integrate into a provider’s existing EHR system.

Staff can continue to go about their workflows using the system they’re familiar with, but they have the added ability to include telemedicine platform functions.

Automate data entry for digital billing, online-scheduled appointments and other information stored in your EHR.
Patient Scheduling

Scheduling options in telemedicine can be treated in several ways, often at the same time.

Providers can still add appointments to their schedule manually as they always have, but telemedicine scheduling functions free up some newer options also.

Allow patients to access available appointment times on a calendar and request consultations online. Set time slots for on-demand appointments for your practice.
Medical Billing

Capture accurate charges and create invoices, oftentimes automatically, using EHR integration, and send paperless copies to patients. Allow patients to make payments online using credit or debit cards.

Telemedicine software providers typically incorporate financial SaaS, such as Stripe, so payments are deposited directly into your bank account.
Patient Portal

Give patients the tools they need to succeed in treatment progress or personal health goals.

Patient portal software lets you electronically send health records and any relevant information to patients. That way, telemedicine patients always have access to everything they need to take control of their health.
Branding

Add your logo, contact details and social media information on the platform, and allow users to translate it into multiple languages like Spanish, French and German.
Mobile Applications and Browser Access

Allow patients to look up doctors based on the issue, book appointments, purchase medicines, make payments, request checkups and more on the mobile app.

Doctors can connect with patients on video call, monitor them in real time and offer medical advice on the go.
File Sharing

Medical professionals constantly deal with various documents, images and other files.

You can store intake forms, patient education documents, lab results, X-rays and anything else you may need on these telemedicine platforms and send them to patients electronically. You can also use these telemedicine features to collaborate with colleagues.

Send pre-appointment paperwork and questionnaires to telemedicine patients so they can complete and return them electronically prior to virtual or in-person visits. You can save appointment time for what’s really important, meeting with and treating patients.
E-Prescribing

Electronically send patient prescriptions to the pharmacy of their choice, and allow them to record medication requirements and request refills.

Doctors can manage dosage periods, pharmacy notes and other changes for each patient and store them online for future reference.

Some solutions offer a prescription pad with the physician’s eSignature in accordance with country-specific regulations and standards.
Telemedicine Software Report

Expert recommendations and analysis on the top Telemedicine Software

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Software Comparison Strategy

Telemedicine apps are a rapidly growing market due to a need for secure, effective alternatives to traditional forms of medical appointments. According to Grand View Research, the global telemedicine market was valued at $72.7 billion as of 2021. They project it to reach $298.9 billion by 2028.

Telemedicine Market Growth

Comparing solutions in a market developing as quickly as telemedicine can be daunting. There are a few things you can do to prepare before setting out to compare software.

Start by asking around. Talk to other healthcare professionals who already utilize telemedicine software solutions in their practice, especially organizations similar in size to yours.

Find out what software they currently use, along with some of the pros and cons they associate with it.

Another important step before beginning to compare software is to create a detailed list of the telemedicine requirements you have for them. Many telemedicine platforms include the same basic features, such as secure video and text communications, so consider some of the more unique requirements you may have.

Once you start comparing, give your top candidates a try, if you can. Free trials and free-to-use plans are common among software solutions.

You may not be able to experience some of the more advanced, unique telemedicine features with a free-to-use plan, but you can get a sense of the basic functions and UI of software this way.

If a platform is difficult to navigate with just the basic telemedicine features, chances are it won’t get any easier when you add more complex ones.

Cost & Pricing Considerations

Regarding pricing, the size of your organization will play a significant role in your software costs. Most telemedicine software providers offer packages based on the size of your practice and how many unique providers will use it. Others offer scalable pricing to add practitioners to the telemedicine software platform.

Practices with one or a few providers may opt for one of the scalable telemedicine packages In contrast, bigger organizations and enterprises may prefer a package designed specifically for large-scale operations.

Organization size will, in large part, be your base for pricing considerations. However, there are some other factors to consider as well:

  • Add-on features, such as incorporating telemedicine peripheral devices
  • Implementation and onboarding, especially for larger operations
  • Custom branding services
  • Mobile application
  • Integrations with third-party platforms
  • Hardware and specialized equipment
  • Staff training
Telemedicine Software Report

Expert recommendations and analysis on the top Telemedicine Software

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Questions To Ask

Here are some questions to use for internal discussion regarding your telemedicine needs:

  • Do we need software that’s scalable?
  • Will a turnkey solution meet our needs, or do we need something customizable?
  • Which of our current systems do we need it to replace or integrate with?
  • Who will primarily use the telemedicine service? Do we need individualized use cases for different staff members?
  • Is my budget enough to purchase the right telemedicine software?
  • Do we need hardware devices?
  • How many patients, on average, will use the software?

Telemedicine Solutions Questions to Ask

Here are some questions you can ask telemedicine software vendors to get a better sense of their services:

  • Which telemedicine features are included in the software, and which ones come at an additional cost?
  • What, if any, EHR systems will the software integrate with? Will it integrate with our current EHR system?
  • How often is the software updated, and will this impact our access to the platform?
  • Is the platform FDA Class II cleared?
  • Do you offer a mobile app? If yes, which features does it offer?
  • Is the platform customizable?
  • What kind of customer support do you offer, and when is it available?
  • How long will it take to implement the software and onboard employees?
  • What size company is the software geared towards?
  • Can you provide customer recommendations?
Telemedicine Software Report

Expert recommendations and analysis on the top Telemedicine Software

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Next Steps

Telemedicine software offers a way for medical professionals to provide treatment and care to patients remotely. Expanding into these services is a big step, so choosing the right software for your needs is important. Hopefully, this guide helps you along the way.

Ready for the next step? Check out our free comparison report for more information on leading telemedicine software products and how they stack up.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Ishani
By Ishani Vats
Technical Content Writer
Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Dianna
Edited By Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.
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