Categories   >   Substance Abuse EMR Software
Last Reviewed: November 20th, 2024

Best Substance Abuse EMR Software Of 2024

What is Substance Abuse EMR Software?

Substance Abuse EMR software, a form of Electronic Health Record (EHR) system, specifically tailors functionalities to ease the administration of healthcare services for patients dealing with substance abuse. By virtue of its consolidated patient history records, medication tracking and customizable intake forms, this software resolves strain in care delivery and information management. Users, chiefly medical professionals within the mental health and substance abuse treatment sector, reap benefits like alignment with regulatory standards, effective screening protocols, and enriched engagement with patients - paramount aspects in this unique healthcare niche. Emerging features, for instance, telehealth integrations, promise more inclusive and geographically diverse treatment capabilities, albeit internet connectivity and learning curve constraints may pose challenges. Despite limitations, the essential value proposition - streamlined care provision for this vulnerable group – underscores its pivotal role in healthcare infrastructure, echoing a technology-healthcare blend yielding tangible benefits in substance abuse treatment.

What Are The Key Benefits of Substance Abuse EMR Software?

  • Enhanced Patient Care
  • Improved Treatment Planning
  • Detailed Patient Records
  • Segmented Treatment Data Mining
  • Standardizes Reporting Processes
  • Integrated Billing Capabilities
  • Aids Regulatory Compliance
  • Facilitates Care Coordination
  • Promotes Health Outcome Tracking
  • Secures Data Confidentiality
Read more

Overall

Based on the latest available data collected by SelectHub for 177 solutions, we determined the following solutions are the best Substance Abuse EMR Software overall:

EpicCare
EpicCare
Start Price
$10,000
Annually, Quote-based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked EpicCare

Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

Pros & Cons

  • Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
  • Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
  • Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
  • User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
  • Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
  • Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
  • System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.

Key Features

  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.

Pricing

License/Subscription Cost
  • User-based monthly subscription - per user, per month, plus upfront cost or license fee for software ownership
  • Extra fees and costs for additional features and modules
Maintenance Cost
  • Maintenance cost not included in license fee
  • Users must sign an annual maintenance contract
  • 24/7 system monitoring at no additional charge
Installation/Implementation Cost
  • One-time installation fee
  • Epic’s implementation team helps to meet goals in the proper time frame and budget
Customization Cost
  • Cost of customization will vary depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • This cost is determined by the amount of ambulatory data consolidated, such as demographics, immunizations, allergies and medications
  • The complexity of data, clinical rules, workflows and more will also dictate the cost of converting data
Recurring/Renewal Costs
  • Cost is included in the recurring monthly subscription fees, based on the number of users, add-on costs and data migration services selected
Cerner
Cerner
Start Price
$25
Per Feature, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Cerner

Navigating the world of healthcare IT solutions can feel like venturing through a labyrinth, with countless options promising efficiency and improved patient care. Cerner, a prominent name in the industry, offers a suite of tools designed to streamline healthcare operations. But how does it truly stack up against the competition, and is it the right fit for your organization? Let's delve into the experiences of users who have implemented Cerner in their practices to uncover its strengths, weaknesses, and ideal use cases.

Cerner consistently receives praise for its comprehensive suite of features, encompassing electronic health records (EHR), practice management, revenue cycle management, and population health management. This integrated approach allows healthcare providers to manage various aspects of their operations within a single platform, promoting efficiency and data continuity. Users particularly appreciate the robust functionality for clinical documentation, order entry, and decision support, which can enhance patient care and streamline workflows. However, some users find the interface to be complex and require extensive training to navigate effectively. Additionally, the system's customizability, while advantageous for tailoring it to specific needs, can also contribute to its complexity.

Cerner distinguishes itself through its extensive industry experience and large user base. The company has a long-standing presence in the healthcare IT sector, demonstrating its commitment to innovation and adaptation to evolving industry needs. This extensive experience translates into a deep understanding of healthcare workflows and challenges, which is reflected in the design and functionality of Cerner's solutions. The large user base also fosters a sense of community and facilitates knowledge sharing among healthcare organizations using Cerner. However, it's important to note that Cerner's pricing structure can be a significant consideration, particularly for smaller practices. The cost of implementation and ongoing maintenance may require careful evaluation to ensure it aligns with budgetary constraints.

Cerner is best suited for large healthcare organizations with complex workflows and a need for a comprehensive, integrated healthcare IT solution. Its robust feature set, scalability, and industry expertise make it a valuable asset for hospitals, health systems, and academic medical centers. Smaller practices may find the system's complexity and cost to be prohibitive, and may prefer more streamlined solutions tailored to their specific needs. Ultimately, the decision of whether Cerner is the right fit depends on an organization's size, budget, and desired level of functionality.

Pros & Cons

  • Data Security: All users who mention safety and data noted data security as an important advantage.
  • Collaborative: The product’s collaborative nature helps support multiple medical facilities, as reported by all users referring to this feature.
  • User-Friendly: About 73% of users referencing usability mentioned that the product is easy to use and navigate.
  • Updates: Updates take a lot of time and don’t happen frequently, according to 93% of users who mention this aspect.
  • Time-Consuming: Repetitive clicking reduces the speed of work, according to about 74% of reviews mentioning this aspect.
  • Customer Support: Strong customer support is often unavailable and can have delayed response times, as noted by 80% of users referencing support.

Key Features

  • Clinical Documentation: Narrative, auto text and voice recognition, and speech-to-text support makes charting and documentation easier and more efficient. Any relevant patient data like medications or diagnosis is automatically included. 
  • Mobile Apps: Providers can review patient charts, request orders and refills, review diagnostics and check clinical results using their mobile. Voice dictation helps physicians with easy documentation. 
  • Built-In Templates: A variety of prebuilt templates limit the amount of time physicians need to spend on documentation. 
  • Health Analytics: Provides insights to help enhance clinical, financial and population health strategies, which help in identifying long-term and daily operational improvement opportunities. 
  • Patient Portal: Patients can exchange messages, request refills, view clinical information and check out evidence-based data on over 3,000 topics to further their education. 
  • Sepsis Surveillance: Developed by Cerner in 2010, the St. John Sepsis Surveillance tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed. 
  • Revenue Cycle Management: Offers solutions to improve workflow and control costs leading to more revenue. Insurance can be verified automatically while faulty claims can be dealt with before submission. 
  • Cybersecurity: Helps protect sensitive health data against insider threats and cyberattacks by ensuring only necessary staff has access to it. 
  • Scheduling Management: Automates the appointment scheduling process from both centralized and decentralized booking locations within a department or facility. It also:
    •  Manages scheduling across multiple facilities and scheduling a series of appointments. 
    •  Validates medical necessity at several points in the workflow. 
    •  Prevents adverse appointment and procedure interactions. 
    •  Supports moving appointments within a single view. 
  • Patient Kiosk: A self-service solution for patients to check in for and manage appointments. They can view and update demographics and insurance information, as well as complete registration forms. Also supports storing signed forms in patients’ electronic health records. 
  • PowerChart Touch: Enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet. 
  • Enterprise Master Person Index: Minimizes duplicate records, enabling end-users to find the correct person. 
  • Ambulatory Organizer: Shows a daily patient schedule, the time a patient checked in, the reason for their visit per the intake form, and required documentation. Also indicates outstanding tasks. 
  • Tap-and-Go Authentication: Enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. Scanning a badge automatically logs them in to their virtual desktops to gain rapid, no-click access to medical records as they change locations. 
  • Ambulatory Registration Management: Automates the workflow and process of registration, admittance, transfers and discharges. Offers a Master Person Identifier (MPI) and facilitates collecting co-pay or payments on outstanding balances. 
  • Analytics: Uses data across the integrated health system to examine enterprise and population health content. Identifies, applies and measures analytics-based, strategic initiatives such as cost and utilization, pharmacy spend, and practice management to reduce duplicative efforts. 

Pricing

License/Subscription Cost
  • User-based monthly subscription — per user, per month with an additional cost to own the software
  • Cost will vary depending on the enterprise plan chosen
Maintenance Cost
  • Maintenance cost is included in the subscription fee
Installation/Implementation Cost
  • Additional fee is required for installation
Customization Cost
  • Cost of customization will vary depending on functional requirements added
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost may vary based on the amount of data needed to be consolidated
Recurring/Renewal Costs
  • Cost is equivalent to the monthly subscription fee
WebPT
WebPT
Start Price
$99
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked WebPT

WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records.

While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

Pros & Cons

  • User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
  • Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
  • Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
  • Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
  • Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.

Key Features

  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
Practice Fusion
Practice Fusion
Start Price
$149
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Practice Fusion

User reviews from the past year paint a mixed picture. While some users praise its intuitive design and comprehensive features, others express frustration with its customer support and pricing.

Practice Fusion stands out for its user-friendly interface, which makes navigating the system a breeze, especially for those new to electronic health records. Its robust feature set, including charting, e-prescribing, and billing, caters to a wide range of practice needs. However, some users report encountering difficulties with customer support, finding it unresponsive and unhelpful. Additionally, pricing concerns have been raised, with some users finding the system expensive compared to competitors like Athenahealth or Kareo.

Overall, Practice Fusion seems best suited for smaller practices seeking a user-friendly, all-in-one EHR solution. However, practices with more complex needs or those prioritizing responsive customer support might want to explore alternative options.

Pros & Cons

  • Data Safety: All users who mention files and data noted the safety of sensitive medical data as a key benefit.
  • User-Friendly: About 93% of users referencing usability reported that the product is easy to use and navigate.
  • Accessibility: According to 89% of reviews on this aspect, the product is highly accessible due to being web-based.
  • Customer Support: About 95% of reviewers mentioning support indicated that customer service is inefficient and unresponsive.
  • Outdated: Over 85% of users referring to this aspect noted that the product requires updates in terms of tools and features.
  • Speed: Updates, glitches and a crowded interface slow down work, according to 70% of reviews about speed.

Key Features

  • Charting: With efficient charting, speciality-specific templates and automatic favorite lists, physicians can search for diagnosis codes by keywords to track a patient’s health data over time and monitor treatment progress. 
  • Scheduling: Easy scheduling lets patients manage appointments online, including automatic reminders regarding upcoming visits and automated recurring appointments. 
  • E-Prescribing: Order and send prescriptions anywhere, manage medical orders and pharmacy communication electronically, and take care of refill requests for any recurring medications with a two-click prescription refill tool. 
  • Patient Portal: Patients can look at medical information and view lab results at any time. They can also access education materials as well as population health information to better understand their health and treatment. 
  • Billing and Payment: Patients can receive billing statements and update payment information, while physicians can create superbills by automatically pulling information from chart notes. It can also verify insurance providers and scrub claims of any errors before submission. 
  • Labs and Imaging: Integrate with hundreds of labs like LabCorp and Quest as well as imaging services like X-ray, CT scan and ultrasound. 
  • Practice Administration: Consolidate tasks and custom reports, as well as refer patients electronically with their complete medical record. Communicate using secure messages that fulfill meaningful use standards or use HIPAA compliant faxes to go paperless. 
NextGen Enterprise
NextGen Enterprise
Start Price
$600
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Pros & Cons

  • Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
  • Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
  • Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
  • Complex Implementation: Demands time and resources for implementation, customization and staff training.
  • High Initial Costs: Requires significant investment in software, hardware and training.
  • Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
Centricity EMR
Centricity EMR
Start Price
$500
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Centricity EMR

How "centric" is Centricity EMR to the needs of medical practices? User reviews from the past year reveal a mixed bag.

While many users appreciate Centricity EMR's robust features and customizability, some have voiced concerns about its limitations. A standout feature is its mobile app, lauded by users for its game-changing ability to access patient records and chart on-the-go, boosting productivity and responsiveness. The software's intuitive interface also receives praise for streamlining workflows and improving efficiency. Users highlight the robust reporting capabilities, enabling effective patient outcome tracking and better treatment decisions. However, some users find the customization options limited compared to other software, and occasional slow performance is a recurring complaint.

The lack of recent innovative updates is a common concern, with some users describing the software as outdated and not intuitive. Despite these drawbacks, Centricity EMR is generally considered a solid choice for practices seeking a comprehensive EMR solution. Its strengths lie in its mobile accessibility, intuitive interface, and robust reporting capabilities. However, practices prioritizing extensive customization and cutting-edge features might find it lacking. Ultimately, Centricity EMR appears best suited for practices prioritizing efficiency and ease of use over extensive customization.

Pros & Cons

  • Easy to Use: Many users find Centricity EMR intuitive and straightforward, making it easy to navigate and complete tasks efficiently. For example, one user mentioned that they were able to quickly learn the system and start using it without extensive training.
  • Comprehensive Features: Centricity EMR offers a wide range of features that cater to various clinical needs. Users appreciate the availability of tools for managing patient records, scheduling appointments, ordering tests, and generating reports. For instance, one user highlighted the system's robust functionality for managing patient allergies and medications.
  • Strong Support: Centricity EMR provides reliable customer support, ensuring users have access to assistance when needed. Users have praised the responsiveness and helpfulness of the support team, which has been instrumental in resolving issues and providing guidance. For example, one user mentioned that they received prompt and effective support when encountering a technical glitch.
  • Slow Performance: Users often report slow loading times and lag, which can be frustrating and impact workflow efficiency. For example, some users have described the system as "sluggish" and "unresponsive," making it difficult to navigate and complete tasks promptly.
  • Limited Customization: The system's lack of customization options can be a major drawback for some users. For instance, users may find it difficult to tailor the system to their specific needs and preferences, leading to a less efficient and user-friendly experience.
  • Clunky Interface: The interface can be cumbersome and difficult to navigate, especially for users who are accustomed to more intuitive and user-friendly systems. For example, some users have reported that the system is "cluttered" and "confusing," making it challenging to find the information they need.
  • Poor Reporting Capabilities: The reporting features are often criticized for being limited and difficult to use. For example, users may find it challenging to generate the specific reports they need, which can hinder their ability to analyze data and make informed decisions.
  • Lack of Mobile Functionality: The lack of robust mobile functionality can be a significant drawback for providers who need to access patient information on the go. For example, users may find it difficult to access patient charts or enter notes from their mobile devices, which can be inconvenient and inefficient.

Key Features

  • Appointment Management: Schedule appointments, check for at-risk patients and manage specialty equipment and exam rooms. Scheduling can be handled almost entirely automatically, maximizing the amount of exam room and equipment usage while reducing no-shows with patient reminders. 
  • Health Analytics: Helps recognize patient patterns and give health organizations an idea of how they stack up compared to other practices. These analytics also include population health, which aims to improve health outcomes of a group of individuals. 
  • E-Prescribing: This tool allows physicians to send refill requests to pharmacies while checking for drug-to-drug or drug-to-allergy interactions based on the patient’s diagnosis and current medication. Reduces the risk of medication errors and allows medication tracking. 
  • Billing Management: It helps with the billing and payment process, automatically sending out invoices and upcoming payment notifications to patients. Claims are automatically scrubbed of any coding errors before being submitted, leading to higher first-time acceptance rates and faster reimbursement. 
  • Handwriting/Voice Recognition: Use handwriting and voice recognition tools to make charting and reporting quick and easy. Users can use real-life terminology rather than specific codes as the software adapts to their practice style. 
  • Self-Service Portal: Patients and physicians can both access the patient portal to communicate with one another remotely. Patients can use the portal to manage appointments, make payments and more, while physicians can save internal notes and send out alerts to their patients. 

Pricing

License/Subscription Cost
  • On-premise: One-time license fee, including an upfront fee to own the software and another one-time cost for installation and implementation
  • Cloud-based: Subscription-based pricing model — per user, per month — plus a one-time fee for installation and implementation
Maintenance Cost
  • Cost is not included with the subscription fee
  • Annual support and maintenance costs are charged based on specific contract terms
Installation/Implementation Cost
  • Cost is not included with the subscription fee
  • Price will vary depending on how frequently the workstations are executing the application and the level of support that’s provided
Customization Cost
  • Customization cost will vary based on the complexity of the user’s needs and functional requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost is not included with the subscription fee
  • Cost is determined based on the amount and type of data being migrated
Recurring/Renewal Costs
  • On-premise: Annual fees for renewal and maintenance are to be paid in addition to the upfront cost along with any upgrades or added features
  • Cloud-based: A recurring monthly fee is charged, typically including maintenance, training and support services, remote monitoring, and any upgrades chosen
eClinicalWorks
eClinicalWorks
Start Price
$300
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked eClinicalWorks

The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.

Pros & Cons

  • Functionality: The system offers the core features that medical practices need, according to nearly 80% of reviews that discuss the system’s base functionality.
  • Price: Though only mentioned in less than a quarter of all reviews, 60% of users who discussed cost in their reviews felt that the system was priced fairly.
  • User Interface: While some users mentioned the intuitive design, the interface displays many features at once that make it confusing and difficult to navigate, according to nearly 55% of users who mentioned the interface in their review.
  • Complexity: The system requires multiple clicks for navigation, adds unnecessary layers of complexity and some users reported implementing their own workarounds to improve the system, as noted in 75% of reviews that discuss the system’s usability.
  • Integration: While some users enjoyed the ability to customize the platform with add-ons and integrations, more than 87% of reviews that discuss integrations complained that the integrations are difficult to implement and aren’t always successful.
  • System Errors: The vendor takes too long to implement software updates, resulting in bugs, inaccuracies and system downtime, as reported by nearly 95% of users who mentioned system updates in their review.
  • Customer Support: Support is available 24/7; however, users often struggled to communicate with the support team, citing problems with the support experts not knowing the answer to their questions or simply not responding to their inquiry, according to nearly 95% of users who mentioned customer support in their review.

Key Features

  • Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources. 
  • Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room. 
  • Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers. 
  • Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets. 
  • Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health. 
  • Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics. 

Pricing

License/Subscription Cost
  • On-premise:
    • License fee includes a one-time fee per user plus additional implementation fees
    • Fees for supplemental monthly support and maintenance cost is calculated per user
  • Cloud-based:
    • Recurring subscription fee based on a per user, per month basis, including a hosting and implementation fee
Maintenance Cost
  • On-premise: Additional fee applies for maintenance
  • Cloud-based: Maintenance cost is included in the service fees upon purchase
Installation/Implementation Cost
  • On-premise:
    • Additional implementation fees charged for over 9 users
    • Travel and airfare costs are billed separately
  • Cloud-based:
    • No star-up or initial implementation costs
    • Additional implementation fees are charged for over 9 users
Customization Cost
  • Varies depending on user's functional requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Free data conversion from existing EHR to eClinicalWorks
  • No upfront or switching cost when changing EHRs
Recurring/Renewal Costs
  • On-premise: Cost includes monthly support and maintenance along with hosting fees
  • Cloud-based: Cost equals the monthly subscription fee which includes maintenance, hosting and implementation fees
CentralReach
CentralReach
Start Price
$50
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked CentralReach

CentralReach provides a robust suite of business management tools that most users find useful for their practice. Its features support critical management tasks that help users organize and streamline their processes. Its scheduling feature is quite useful for a majority of the users. However, users have to go through many steps to get to the feature they want. It does not let users create notifications for documents about to expire. Users have to frequently readjust appointments as it doesn’t always save entered notes.

Pros & Cons

  • User Friendly: The system is easy to use and intuitive, as noted by approximately 78% of users who mention the system’s usability.
  • Functionality: CentralReach offers a robust suite of successful business management tools, as reported by 52% of the users who mention the product’s functionality.
  • Customizations: About 83% of users noted that this system is easy to customize as per their business’s needs.
  • Support: Support for the system can be slow, with some users noting that their support can be time-consuming, as reported by 60% of users who mention support.
  • User Interface: About 78% of users who mentioned the platform’s interface noted that it was easy to navigate through.
  • Reporting: Nearly 40% of the users who mention the reporting feature said it is very not very useful and does not make them efficient.
  • Learning Curve: The learning curve is quite steep and can be difficult, according to 83% of reviewers who mention learning how to use this software.
  • Downtime: Almost 100% of the users who mentioned software downtime and updates state that the downtime is quite frequent, and data cannot be accessed during updates and maintenance, slowing down productivity.
  • Advanced Features: The advanced features of CentralReach have many problems and slow processes down, as mentioned by 87% of the users who talked about advanced offerings.

Key Features

  • Human Resources: Effectively manages employees and tracks time-off requests, benefits and distributed assets.  
  • Secure Communication: Helps healthcare professionals securely communicate with staff members and clients through an internal electronic mail system and chat messenger.  
  • Improve Client Experience: Enhances client-provider communication, giving clients access to an account to view their clinical records, schedule, invoices and more.  
  • Viewing Options for Appointments: Allows viewing of exactly what you need with integrated systems. Syncs clients and staff in one simple view tool.  
  • Integration with Payroll and Billing: Coded appointments make billing and claims an effortless process. Once an appointment is converted to a timesheet, the payroll and claims process has already begun.  
  • Data Collection and Reporting: Improve efficiency and grow the medical practice using CentralReach’s software before, during and after appointments.  
  • Code and Customize to Track and Grow: Customizable rate codes make payroll simple and seamless. Assign staff codes based on pay rate, performance and hours worked.  
  • Track Claims for Clients: Makes every stage of billing with the advanced system designed for AMA professionals. Matches each appointment with a specific authorization and billing codes, thus making generating claims very easy. 
TherapyNotes
TherapyNotes
Start Price
$40
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked TherapyNotes

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Pros & Cons

  • Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
  • Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
  • Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
  • Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
  • Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
  • Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
  • Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
  • Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Key Features

  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
AdvancedMD EHR
AdvancedMD EHR
Start Price
$729
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked AdvancedMD EHR

While some users were happy with the systems integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Pros & Cons

  • Customization: Of the reviews that mentioned the system’s customization, more than 65% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.
  • Streamlined Patient Scheduling: AdvancedMD EHR offers tools to simplify appointment scheduling, including online self-scheduling for patients, automated appointment reminders, and waitlist management. The platform also facilitates efficient scheduling for multiple providers and locations.
  • Comprehensive Medical Billing: The system provides robust medical billing features, such as claims scrubbing to reduce errors and denials, electronic remittance advice, and integrated payment processing. AdvancedMD EHR also offers tools for managing patient billing, including payment plans and online bill pay.
  • Customizable Templates and Workflows: Users appreciate the ability to tailor the system to their specific needs. AdvancedMD EHR allows for the creation of custom templates for clinical documentation, as well as the ability to design unique workflows to optimize efficiency and meet the requirements of different specialties.
  • Telehealth Capabilities: The platform facilitates virtual care through integrated telehealth features. AdvancedMD EHR enables secure video consultations, allowing healthcare providers to connect with patients remotely and expand access to care.
  • Practice Management Tools: AdvancedMD EHR goes beyond clinical documentation and billing to offer comprehensive practice management tools. These include features for managing patient records, tracking referrals, generating reports, and overseeing financial performance. The system also provides tools for staff management and communication.

Key Features

  • Mobile Focused, Cloud-Based: The product is built for mobile (but is desktop-ready), and delivered by the cloud, meaning you can save on implementation and maintenance costs. 
  • E-Prescribing: Doctors can quickly ship medication prescriptions across practices and pharmacies. This feature is also HIPAA, MACRA and MIPS compliant. 
  • Patient Portal: An advanced patient portal will allow patients to log in and manage their medical and health records from any device. 
  • Regulation Compliant: Compliant with HIPAA, MACRA and MIPS, the application will ensure your practice meets stringent compliance standards. 
  • Handwriting Recognition: Doctor handwriting can often be garbled or hard to understand. This software can read and translate some of the most difficult handwriting into text — especially useful for prescribing information. 
  • Physician Dashboard: A robust dashboard geared towards physicians makes it easy for prescribing doctors to pull up patient treatment history and medical information. 
  • Secure Document Exchange: This feature keeps patient information both secure and easily transferable. This can include patient health data, prescriptions and more. 

COMPARE THE BEST Substance Abuse EMR Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Substance Abuse EMR Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
EpicCare
$10,000
Annually, Quote-based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
EpicCare
Cerner
$25
Per Feature, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Cerner
WebPT
$99
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
WebPT
Practice Fusion
$149
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Practice Fusion
NextGen Enterprise
$600
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
NextGen Enterprise
Centricity EMR
$500
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Centricity EMR
eClinicalWorks
$300
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
eClinicalWorks
CentralReach
$50
Per Employee, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
CentralReach
TherapyNotes
$40
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TherapyNotes
AdvancedMD EHR
$729
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
AdvancedMD EHR

All Substance Abuse EMR Software (177 found)

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Azalea Health

by Azalea Health Innovations
Azalea Health
Azalea health is a cloud-based solution that helps ambulatory clinics, rural health facilities and larger hospitals to streamline operations for higher revenue and superlative patient care delivery. It offers various admin and provider tools, including revenue cycle management, a patient portal, telehealth, lab order management and more. Health professionals and staff can use it for appointment scheduling, medical billing and patient communication. Its intuitive and easy-to-navigate interface enables physicians to access all patient health and medical files from one screen. Pros Intuitive interface Customizable dashboards Secure patient portal Mobile accessibility Cons Challenging scheduling module Frequent downtimes Inactive support team Limited reporting features
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ICANotes

by ICANotes LLC
ICANotes
ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Modernizing Medicine

by Modernizing Medicine
Modernizing Medicine
Sometimes shortened to ModMed, Modernizing Medicine has been serving the medical IT community since 2010. They offer support for users seeking to enter the medical space with their EHR, EMR, billing, practice management and scheduling implementations. It’s modmed® Telehealth module, integrated with EHR and EMA systems, enables audio and video telemedicine capabilities for the provider and patient. The EHR EMA offers cloud-based deployment, automated suggested coding, an integrated MIPS dashboard, adaptive training and protocols.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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NueMD

by AdvancedMD, Inc
NueMD
NueMD is a comprehensive software solution designed to streamline various administrative and clinical tasks for healthcare providers. It excels in managing electronic health records (EHR), medical billing, and practice management. This software is particularly well-suited for small to mid-sized medical practices, as it offers an intuitive interface and robust functionality that can handle the complexities of healthcare administration without overwhelming users. One of the key benefits of NueMD is its ability to improve workflow efficiency, thereby allowing healthcare professionals to focus more on patient care. Popular features include customizable templates, real-time claim tracking, and integrated scheduling. Users often highlight its ease of use and the quality of customer support as significant advantages. In terms of pricing, NueMD typically operates on a subscription model, with costs varying based on the number of users and specific features required. This makes it a flexible option for practices of different sizes and needs. Compared to similar products, NueMD is frequently praised for its user-friendly design and comprehensive feature set, making it a strong contender in the EHR market.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Smartcare

by Streamline Healthcare Solutions
Smartcare
SmartCare EHR serves practices of any size and is affordable for those on a budget, especially those who work in the behavioral health field. Some of its key differentiators include cloud deployment, one-click technology, performance monitoring, electronic signature capturing and more.It streamlines caregiver workflows while reducing costs, saving time and improving efficiency. Its suite offers capabilities like caregiver optimization, scheduling, CRM, invoicing and billing customized for healthcare agencies.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Luminello

by Luminello
Luminello
Luminello is an EMR software solution designed primarily for mental and behavioral health professionals. Healthcare organizations use Luminello to handle daily clinical and administrative operations, like scheduling, prescribing and communicating with patients.One of the biggest appeals to Luminello is it’s affordability, offering both a free and a premium model. The specific needs of a healthcare facility will help to determine whether the free or premium version will be required.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Amazing Charts

by Amazing Charts (A Harris Healthcare Company)
Amazing Charts
Amazing Charts EHR Software is a cloud-based electronic health record (EHR) system designed for small to mid-sized medical practices. It offers a comprehensive suite of features to streamline clinical workflows, improve patient care, and enhance practice efficiency. With its user-friendly interface and customizable templates, Amazing Charts is well-suited for practices seeking a cost-effective and easy-to-use EHR solution. Key benefits of Amazing Charts include its robust charting capabilities, automated billing processes, and secure patient portal. Its popular features encompass e-prescribing, patient scheduling, and telehealth integration. User experiences highlight its intuitive design, seamless data entry, and exceptional customer support. Compared to similar products, Amazing Charts stands out for its affordability, customizable options, and ongoing updates based on user feedback. Pricing considerations for Amazing Charts vary based on practice size and subscription plan. It offers a tiered pricing structure with monthly or annual payment options, making it accessible to practices with diverse budgets.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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CureMD

by CureMD Healthcare
CureMD
CureMD is a comprehensive healthcare software designed to streamline the operations of medical practices through its electronic health records (EHR), practice management, and medical billing functionalities. It is particularly well-suited for healthcare providers looking for an all-in-one solution to manage patient records, appointments, billing, and reporting. One of the key benefits of CureMD is its ability to enhance clinical workflows, improve patient care, and ensure compliance with healthcare regulations. Among its popular features are customizable templates, e-prescribing, and interoperability that facilitate seamless information exchange. When compared to similar products, users often highlight CureMD's user-friendly interface and responsive customer support. However, experiences can vary, with some users pointing out a learning curve. Pricing for CureMD is typically structured on a per provider basis, with payment frequencies varying, making it important for potential users to consider their budget and specific needs when evaluating the software.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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eMDs

by e-MDs
eMDs
EMDs provides healthcare-centered technology to doctors, nurses, administrators and caseworkers. It can help clinicians, therapists and caseworkers track their patients across different medical institutions, as well as provide a comprehensive overview of important clinical history.Aprima EHR (recently acquired in 2019) comprises the backbone Its parent company’s EHR offering. It’s got a single database to simplify healthcare administration and provides a flexible deployment model — cloud-based, hybrid, or on-premise.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Sevocity

by Sevocity EHR
Sevocity
Sevocity EHR is a cloud-based solution that offers flexible healthcare technology support to practices of all sizes and budgets. However, this EHR system is more suited to practices with one to 100 users. It includes e-prescribing, MIPS reporting, an E M coding calculator, direct email and customizable content. It also offers unlimited customization, unlimited training and advanced 24/7 support. It can create customized templates and workflows to support businesses and offer additional capacities to manage bi-directional practice management and billing.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Praxis EMR

by Praxis EMR
Praxis EMR
Praxis EMR uses artificial intelligence to learn from its users, allowing physicians to practice medicine uniquely rather than limiting their expertise with built-in templates. For this reason, it’s been known to provide consistent user satisfaction with faster charting. Features include a document manager, a knowledge exchanger, a patient portal and more.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ChartLogic

by ChartLogic
ChartLogic
ChartLogic offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, practice management, and medical billing. This software is particularly well-suited for small to mid-sized medical practices seeking to enhance efficiency and accuracy in their operations. Its intuitive interface and robust functionality make it an attractive option for healthcare providers aiming to improve patient care and administrative workflows. Key benefits of ChartLogic include its ability to reduce paperwork, improve data accuracy, and facilitate better patient outcomes through seamless information sharing. Popular features include customizable templates, voice recognition for note-taking, and integrated billing systems. Users often appreciate the software's ease of use and the responsive customer support. In terms of pricing, ChartLogic typically operates on a subscription model, with costs varying based on the number of users and specific features required. This flexible pricing structure allows practices to scale their investment according to their needs, making it a cost-effective choice in the EHR market.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Celerity LLC

by Celerity LLC
Celerity LLC
Celerity LLC's CAM, is a cloud-based solution exclusively designed for mental and behavioral health and substance abuse practices in the US. It has separate dashboards for addiction treatment, behavioral and mental health practitioners. It has a full-service billing module that is user-friendly and has intuitive inclusions that result in better care. It has clean claims submission and follow-up processes to ensure payment. It can be easily integrated and deployed. It is HIPAA, JCAHO, CARF and other state agency regulation compliant.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

McKesson EMR

by McKesson Corporation
McKesson EMR
McKesson EMR focuses on improving care in every setting — one practice and one patient at a time. Partnering with biopharma companies, care providers, pharmacies, manufacturers and more, this solution helps to provide patients with the proper health services, products, and medicine they need.With more than 20 years of experience in relation to medical software and nearly 80,000 employees, this system is used by a variety of health organizations to manage their operations and increase revenue. From pharmacy services to solutions for specialty practices, this solution offers a wide range of features and tools to help out your health facility.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Tebra Practice Management

by Kareo a Tebra Company
Tebra Practice Management
Tebra Practice Management (formerly Kareo Practice Management) supports users’ in-house billing needs. It is available as a mobile and web application that helps manage patients and insurance billing complications. It helps users go paperless and get paid faster with less effort. Users can streamline their billing processes with electronic charting, reporting and patient scheduling. It comes equipped with a billing dashboard, encounter reviews, patient authorizations and eligibility checks.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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AllegianceMD

by AllegianceMD Software, Inc
AllegianceMD
Allegiance MD is a cloud-based system that offers user-centered design and automation for medical practices. With it, users can be in control of their medical practice with 100% uptime, while focusing on patient care. It is web-based and has responsive customer care. It comes pre-loaded with fully customizable health record templates so that users can focus on writing patient charts. It captures clinical encounters with patients electronically without changing a user’s workflow. It offers a fully integrated package and uses machine learning algorithms to manage specific diagnoses and periods of care.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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VersaSuite

by VersaSuite
VersaSuite
VersaSuite is used by health facilities of various sizes and medical specialties to manage administrative as well as clinical tasks. It makes documenting and charting simpler and quicker for physicians while providing other tools to help improve overall quality of care.Healthcare organizations use this to increase their operational efficiency and productivity. It also encourages more patient involvement and face-to-face interaction with their physician without sacrificing potential revenue opportunities.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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OpenEMR

by OpenEMR Foundation
OpenEMR
OpenEMR is an open-source practice management solution. It allows clinics to centralize their records, calendars and financials. They can communicate with patients and receive files and forms in-platform. It supports lab integration, prescription fulfilling and report generating. A clinic decision rules engine helps physicians make treatment decisions based on patient algorithms. A community of developers help to implement new features and develop new code to keep it up to date and viable. It is Meaningful Use 2 certified. It can be deployed on internal servers for via the cloud as an SaaS.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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simplepractice

by Simple Practice
simplepractice
SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place. Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.
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Cost Breakdown
$10 - $100
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Aprima

by Aprima Medical Software, Inc.
Aprima
Aprima EHR Software by Aprima Medical Software, Inc. (acquired by eMDs) is a cloud-based electronic health record (EHR) system designed to streamline patient care and practice management for healthcare providers. It offers a comprehensive suite of features including patient scheduling, electronic medical records, e-prescribing, billing, and reporting. Aprima EHR is particularly well-suited for small to mid-sized medical practices seeking an affordable and user-friendly solution. Its intuitive interface, customizable templates, and robust reporting capabilities enhance efficiency and improve patient outcomes. The software is highly praised by users for its ease of use, excellent customer support, and cost-effectiveness. It allows providers to access patient information quickly and easily, automate administrative tasks, and improve communication with patients. Aprima EHR's pricing is transparent and competitive, with a range of subscription options based on practice size and functionality needs. It offers flexible payment options, making it accessible to practices of all sizes.
Cost Breakdown
$100 - $500
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Buyer's Guide

Substance Abuse EMR Software Is All About Simplifying Record-Keeping and Improving Patient Health Outcomes

By Kashish Arora, Technical Content Writer at SelectHub

Substance Abuse EMR BG Intro

From managing front-desk patient billing and appointment scheduling tasks to delivering high quality patient care, electronic medical records (EMRs) software can help you streamline routine duties. With substance abuse EMR software, you can get in-depth insights into patient health conditions for strategic treatment planning.

In this guide, we’ll explore substance abuse EMR software to help you pick an ideal platform.

Executive Summary

  • Substance abuse EMR software streamlines admin tasks and improves staff coordination using automation tools, including billing and coding, reporting, documentation, and more.
  • Key features include workflow management, patient notes, e-prescribing and more.
  • Ask vendors crucial questions to understand pricing structure and additional costs to avoid unexpected expenses.
What This Guide Covers:

What Is Substance Abuse EMR Software?

Substance Abuse EMR software is a digital tool that assists health care providers in forming and managing personalized treatment plans for patients dealing with substance abuse.

It enables physicians to document therapeutic interventions and treatment notes, track health progress, and adjust treatment goals and strategies to patients’ current conditions and changing requirements.

Given the complex medication regimens in substance abuse treatment, this platform helps medical professionals manage prescriptions, monitor adherence, and minimize drug interactions and misuse risks.

Primary Benefits

Managing a hospital involves numerous daily tasks, such as handling patient appointment requests, inputting patient data manually, creating and delivering patient files, generating reports, procuring equipment, hiring staff, and monitoring inventory.

With a substance abuse EMR system, you can electronically address these tasks and decisions, minimizing physical movement, manual efforts and staff burden.

In this section, we'll explore the primary benefits of substance abuse EMR software for seamless product selection.

Substance Abuse EMR Primary Benefits

Improve Medication Management

Medication management in a substance abuse specialty demands extra care and attention. Given the heightened susceptibility of your patients to side effects, it’s crucial to exercise additional caution when prescribing medications.

Each case requires meticulous consideration and a thorough understanding of the patient's unique circumstances to ensure the safe and effective use of medications.

By diligently documenting medication-related outcomes and side effects, health care providers can gain valuable insights into their impact. This enables them to accurately assess medication effectiveness, identify potential issues and implement necessary adjustments to optimize treatment outcomes.

Through comprehensive documentation, providers can track patient responses to medications and make informed decisions to tailor treatment plans to individual needs.

Additionally, clinical decision support tools alert doctors to potential drug interactions, allergies, contraindications and duplicate salts. They offer vital assistance in minimizing the risk of adverse events and enhance the overall safety and efficacy of medication management in the context of substance abuse treatment.

Enhance Staff Efficiency

The admin and clinical staff, along with providers, have numerous responsibilities beyond delivering patient care everyday. These duties include creating patient files, managing billing, scheduling appointments, registering new patients, prescribing medications and more.

However, manually executing these tasks amidst an already demanding workload can result in internal conflicts and errors in documentation.

You can digitize and streamline these procedures using personalized templates and forms tailored for documenting substance abuse assessments and treatment plans.

These specialized tools facilitate the quick input of relevant information through dropdown menus, checkboxes and pre-populated fields, expediting data entry and ensuring complete uniformity in documentation.

Automation modules, additionally, help staff with various other routine tasks for seamless and swift appointment, billing and medication management.

Some automation modules that enhance staff efficiency include:

Save Time

Just as a personal assistant ensures you never miss an important meeting, substance abuse EMR systems can automatically send appointment reminders, medication alerts, and follow-up notifications to patients through email, text messages and calls.

Additionally, they seamlessly integrate with billing systems, helping with claim generation, payer submissions and reimbursement status tracking.

Key Features & Functionality

Patient Notes

Create personalized treatment plans, including goals, consultation notes and medications. Tailor plans to address substance abuse issues, such as mental health disorders, and other relevant factors impacting a patient's recovery.
Medical Billing

Use built-in checks and validations to help ensure that billing practices adhere to regulatory standards, including those specific to substance abuse treatment and mental health services.
Data Analytics and Reporting

Use customizable dashboards to monitor clinical metrics, employee performance, health patterns, profitability and more.

Highlight and track crucial patient metrics and lab test results.

Common substance abuse tests include:
Appointment Scheduling

Send patients automated appointment reminders to reduce missed appointments and improve patient adherence to treatment plans.

Send reminders via email, text message or patient portals to enhance patient satisfaction.
E-Prescriptions

Make evidence-based prescribing decisions using drug formulary check and dosage guidance tools.

Get automated alerts on potential drug and salt interactions based on patient charts. Some common salts that can lead to interactions include:
Workflow Management

Assign routine tasks to care teams and admin staff. Track the status and progress of each task using a workflow dashboard.

Tailor workflows to specialty-specific requirements and provider preferences, optimizing care delivery within diverse clinical settings.

Software Comparison Strategy

Purchasing a new platform without first identifying your company requirements is akin to receiving an incomplete solution, ultimately leaving you unsatisfied.

As substance abuse EMR software has the potential to automate numerous essential tasks, understanding your needs and aligning them with its capabilities is crucial in selecting an optimal application.

Use the below-mentioned comparison points as a base to make a smart buy.

Identify Your Business Needs

The key to successfully purchasing a new solution lies in thoroughly understanding your company's needs. This involves more than just identifying surface-level issues within your company.

It requires engaging with your employees and department heads to comprehend the challenges they regularly encounter and how a new application can address these issues at their core.

Collaborate with teams to understand the obstacles hindering their ability to achieve targets and goals to determine how the new system can support them in overcoming these challenges.

Shortlist Software Vendors

Once you have a thorough understanding of your company's needs, the next step involves researching potential software vendors.

Your goal is to shortlist a handful of vendors whose products and services closely align with your specific requirements.

To accomplish this, it's important to examine user testimonials, ratings and other vital information that can offer detailed insights into each vendor's working style and their product’s effectiveness.

Need help finalizing your new product? Our Lean Selection methodology is a nine-step evaluation process to assist you in your buying journey.

Cost & Pricing Considerations

As not every software solution is a one-size-fits-all package, you may need to seek additional features or customizations to tailor the system to your company's specific needs.

Understanding these potential add-ons and services ahead of time is crucial, as it enables you to plan your purchase more effectively, considering the associated costs and ensuring that the solution aligns with your business goals.

Peruse the below-mentioned points to understand cost and pricing considerations.

Deployment

Understanding the total cost of ownership is crucial, and learning about cloud and on-premise systems can help you make an informed decision.

  • Cloud-based solutions have lower upfront and setup costs but higher long-term expenses due to subscription charges.
  • On-premise solutions have higher upfront costs as they cover implementation, maintenance and customization. However, they have fewer ongoing costs and also offer flexible product scaling capabilities in case of company growth and expansion.

Add-on Costs

Customizations and product onboarding can lead to additional charges that vendors may not initially disclose. It's important to communicate with vendors in advance to understand these details and have a clear picture of the total cost of the purchase.

Some add-on expenses can include:

  • Licensing
  • Installation
  • Implementation
  • Data migration
  • Customization
  • Updates
  • Training
  • Support

Looking for affordable or free options? Learn all about them in our article — Best Affordable and Free EMR/EHR Software Systems.

Questions To Ask

Vendor websites may not always provide an accurate portrayal of their reputation and product. For this, it’s beneficial to engage directly with vendors to gain a detailed understanding of their applications and customer service.

However, before reaching out to vendors, ask yourself some internal questions to better comprehend your business requirements.

Use these questions as a starting point for internal questions:

  • How can software help us attract and retain clients?
  • What features will contribute to cost savings and profitability?
  • Do we have growth and expansion plans?
  • What customization needs do we have?
  • How can a solution enhance staff collaboration?

Substance Abuse EMR Key Questions

Use these questions as a starting point for conversations with vendors:

  • Can you share examples of successful product implementations?
  • How do you handle software updates?
  • Do you have experience working with substance abuse specialties?
  • What training and support options do you offer?
  • Do you provide free installation?

Next Steps

Managing clinical, administrative and financial tasks can be challenging, and substance abuse EMR software can take the sting out of the daily chaos. However, with a wide range of options available, it can get difficult to choose an ideal product.

Fret not! You can use our free, interactive comparison report to compare top products and learn about their technical and functional requirements in detail.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Kashish
By Kashish Arora
Technical Content Writer
Kashish Arora was a Technical Content Writer at SelectHub who specialized in developing content for accounting, EHR, EMR, practice management, patient scheduling and EPM. She holds a master's degree in Journalism from Symbiosis Institute of Media and Communication. When not writing, she eats fictional quotes, listens to Latin jazz and reweaves the missing parts of her spiritual tapestry.
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Ryan
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”
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