Categories   >   Service Dispatch Software
Last Reviewed: November 20th, 2024

Best Service Dispatch Software Of 2024

What is Service Dispatch Software?

Service Dispatch Software (SDS) is the backbone of an efficient field service management operation. At its core, it exists to expedite and streamline the assignment and dispatching of field service tasks. It eradicates scheduling mishaps and time-consuming manual processes, making businesses nimble and responsive. Apart from superior scheduling and dispatching features, SDS often includes real-time vehicle tracking and communication tools. Emerging advancements lean towards AI-powered dispatching, predictive analytics, and advanced integrations. Users in industries like utilities, repair and maintenance, HVAC, and healthcare, to name a few, find considerable value in SDS. However, it's important to note that an SDS can underperform if not adequately integrated into a company's workflows, or with poorly trained users. Despite this, SDS still stands as a remarkable tool. Its key selling points are efficiency, speed, and improved customer satisfaction, positioning it as an essential cog in successful service-oriented businesses.

What Are The Key Benefits of Service Dispatch Software?

  • Amplifies operational efficiency
  • Enhances customer satisfaction
  • Fosters rapid response times
  • Minimizes scheduling errors
  • Offers real-time tracking
  • Improves communication flow
  • Reduces manual tasks
  • Supports informed decision-making
  • Facilitates workforce mobility
  • Enables advanced integrations
Read more

Overall

Based on the latest available data collected by SelectHub for 227 solutions, we determined the following solutions are the best Service Dispatch Software overall:

Samsara
Samsara
Start Price
$27
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Samsara

Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns.

Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

Pros & Cons

  • Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
  • Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
  • Installation: The initial setup is quick and easy, according to all reviews on software installation.
  • Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
  • Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.

Key Features

  • Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis. 
  • Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts. 
  • Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows. 
  • Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge. 
  • Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks. 
  • Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries. 
  • Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints. 
  • Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets. 
  • Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature. 
  • Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history. 
Geotab
Geotab
Start Price
$10
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Geotab

Geotab is a comprehensive solution that serves businesses of all sizes. According to user reviews, it provides customizable reports to facilitate planning and decision-making. Challenging navigation and slow technical assistance are some downsides of the product. The map feature appears clunky to users. It also lags, especially in weak network signals. The mobile app and tracking abilities are some noteworthy pros of the software.

Pros & Cons

  • Reporting: All reviews on this pro indicate that it offers robust reporting tools with customizable and informative reports that promote better decision making.
  • Tracking Capabilities: According to 100% of users who reviewed this pro, it offers several helpful features for tracking fuel consumption, location and vehicle maintenance schedules.
  • Mobile App: Most users who mentioned this pro said that the mobile app is helpful for accessing information, driver tracking and organizing vehicles.
  • Challenging Navigation: The software can be challenging to navigate, especially during the initial learning phase, according to 85% of users.
  • Customer Support: According to more than 80% of users who reviewed this con, their customer support is slow to respond to calls and chat.
  • Map: About 100% of users who mentioned this con said that the map feature is clunky and hard-to-understand.
  • Lags: Approximately 75% of users said that the software lags sometimes and requires strong internet connectivity to function well.

Key Features

  • Driver Tracking: Offers driver management solutions, including Go Talk in-vehicle driver feedback, safety scorecard and driver ID, ELD, a compliance dashboard, ID and fatigue monitoring and seat belt and speeding violation reports. 
  • Fleet Reporting: Includes advanced reporting capabilities such as driver safety scorecards, speed profile, trips history, advanced risk management, log data and collision custom reports. 
  • Routing and Dispatch: Plan dispatch routes, create vehicle waypoints and stops for pickups and deliveries, and add alerts and monitoring zones with integrated route planning and real-time dispatch. 
  • Asset Tracking: Delivers GPS-enabled real-time asset tracking capabilities, optimizes asset and fleet management and remotely monitors equipment condition. 
  • Fuel Management: Offers real-time audio feedback and buzzer alerts for unwanted driver behavior such as unnecessary idling, harsh braking and overspeeding. Promotes proactive maintenance against engine faults like defective oxygen sensors. Dashboard reports provide a comprehensive view of idling and fuel consumption, including monthly progress comparison reports. 
  • Fleet Maintenance: Prioritize asset and vehicle repairs based on critical engine and operational diagnostic issue insights. Promotes predictive vehicle engine health. Use coaching tools to minimize vehicle and asset wear and tear. Closely monitor engine fault code data to identify engine issues and avoid downtime and repair costs proactively. 
  • Fleet Benchmarking: Fleet administrators can use driving patterns to evaluate and optimize operations. Obtain benchmark recommendations, discover new efficiencies, gaps and saving opportunities and manage driver coaching. 
  • Driver Safety Reporting: Assess safety reports for understanding overall safety score and driver behavior trends. Offers in-depth information on critical fleet metrics such as seat belt usage, backing up and more. Notifies fleet managers through text messages or emails about possible collisions or rule violations and sends advanced collision avoidance prompts. 
  • Driver Coaching: Track and avoid risky driver behavior in real time. Identify drivers who require training. Driver scorecard reports act as a base for gamification programs to recognize and encourage best-performing drivers. 
  • ELD Compliance: Streamlines DVIR inspection workflows, HOS and Driver identification and messaging. Maintains reminder logs for driver punch-in and out and real-time alerts for low HOS. Ensures IFTA compliance. 
  • EV Assessment: Offers EV suitability assessment through considerations like financial analysis to determine cost-savings potential, range assurance to assess performance in extreme weather conditions and environmental benefit evaluation. 
  • Electric Vehicle Fleets: Supports extensive EV model sets and provides custom reports such as fuel and energy usage, EV charging, charge assurance and map to optimize electric fleet performance. 
Omnitracs
Omnitracs
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Edge Computing: In edge computing, data is processed at the network's periphery (edge), as close to the source as possible, making it more accurate and precise. Use edge computing and AI to process data and take action quickly. 
  • SmartDrive: Get unprecedented driving performance insights and check if fuel is getting wasted or a driver is driving rashly. Leverage video analysis, predictive analytics and personalized performance programs to prevent collisions and monitor driver behavior. 
  • Route Planning and Optimization: Experiment with new dispatch and routing methodologies and create effective routing plans ensuring safety and speed. Handle complex routes and procure satellite, hybrid and street map views of vehicles. Streamline ongoing and prepare future orders. Accommodate manual orders with a suggest-route algorithm. Calculate the cost for each route plan and avoid paying extra charges. 
  • Converged Data: Compile and store data and devices, giving the team members and customers one place to share information, ensuring safety. Optimize, schedule and execute from a single point. 
  • Omnitracs Drive: Access updated driver workflows and route events to manage trips, send arrival and departure information, and improve driver to back-office communication for better visibility. Share data between on-road devices and back-office. Create, modify and send location-based, contextual workflows categorized by specific stops, locations and customer requirements. 
  • SmartIQ: Reduce costs and increase profit margins by closely monitoring driver performance, optimizing fuel economy. Decrease idling expenses and gain better visibility into fleet operations. 
  • Omnitracs Insight: Access historical records and current views of business performance and enhance logistics by turning raw transportation data into actionable insights. 
  • Predictive Analysis: Enhance predictions via probability-based analytics and identify patterns from telematics data to identify drivers, mitigate future accidents and control costs. 
  • SmartDrive SmartSense: Avoid collisions by understanding root causes using innovative machine learning and identifying risks using purpose-built sensors. Deliver alerts in real time, and avoid short following, distracted driving, unsafe lane departures, speeding in inclement weather and sitting duck driving. 
  • Strategic Planner: Analyze historical records of routes and resource data and modify route plans to optimize sales, service and distribution operations keeping customer requirements in mind. Determine ideal warehouse and distribution center locations and create daily service schedules. 
  • Omnitracs Dispatch: Ensure that the drivers follow the same routes as planned. Track vehicle location and activity using GPS-enabled monitoring, automatically create route plans or add stops manually. Receive real-time updates and keep customers satisfied through modern, intuitive interfaces. 
  • Active Alerts: Update customers by giving them more visibility into the order lifecycle and sending customized alerts. 
Towbook
Towbook
Start Price
$49
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Towbook

Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.

Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

Pros & Cons

  • Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
  • Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
  • Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
  • Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
  • GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.

Key Features

  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
GroundCloud
GroundCloud
Start Price
$35
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • 3PL Management
  • Asset Tracking
  • Barcoding/RFID
  • Billing & Invoicing
  • Carrier Management
  • CRM
  • Cross Docking
  • Customer Management
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Drag & Drop
  • Driver Management
  • Driver Settlements
  • Employee Management
  • Fleet Management
  • Fuel Management
  • Geofencing
  • GPS
  • Historical Reporting
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Live Driver Tracking
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Mobile Access
  • Motor Pool
  • Order Management
  • Performance Metrics
  • Quotes/Estimates
  • Real Time Monitoring
  • Real-time Updates
  • Routing
  • Scheduling
  • Shipment Tracking
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Territory Management
  • Tire Management
  • Transportation Management
  • Trip Logs
  • Vehicle Management
  • Vehicle Tracking
  • VIN Lookup
  • Work Order Management
Verizon Connect
Verizon Connect
Start Price
$20
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Verizon Connect

Verizon Connect is a facility management software solution that has garnered positive feedback for its user-friendly interface, making it easy for businesses to navigate and manage their facilities efficiently. Users have also highlighted its seamless integration with other business systems, such as enterprise resource planning (ERP) and computer-aided design (CAD) software, which streamlines data flow and enhances operational efficiency. Additionally, Verizon Connect's comprehensive reporting capabilities have been praised, allowing businesses to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making.

However, some users have expressed concerns about the software's cost, considering it to be relatively expensive compared to other facility management solutions available in the market. Additionally, there have been reports of limited support for certain features that some businesses may require. Despite these drawbacks, Verizon Connect remains a popular choice for businesses seeking a comprehensive facility management solution, particularly those with multiple locations or those needing to comply with industry regulations. Its ability to track assets and employees across various sites, coupled with its robust reporting features, makes it an ideal choice for businesses with complex facility management needs.

Pros & Cons

  • Real-Time Tracking: Users appreciate the ability to monitor their fleet in real-time, enhancing operational efficiency and response times for customer service.
  • Route Optimization: The software's route optimization feature is praised for reducing fuel consumption and improving delivery times, which is crucial for businesses aiming to enhance sustainability and customer satisfaction.
  • Maintenance Alerts: Facility managers find the maintenance alert system invaluable for preventing equipment breakdowns, ensuring vehicles are serviced on time, and reducing costly repairs.
  • Customizable Reports: The ability to generate customizable reports helps businesses track performance metrics effectively, aiding in decision-making processes and operational improvements.
  • User-Friendly Interface: Even users with limited technical skills find the platform easy to navigate, making the adoption process smoother for teams.
  • Comprehensive Dashboard: The dashboard provides a comprehensive overview of fleet operations, including vehicle status and driver behavior, allowing for quick assessments and adjustments.
  • Enhanced Safety Features: Features like driver behavior monitoring and speed alerts are highly valued for promoting safer driving practices and reducing the risk of accidents.
  • Scalability: Verizon Connect is suitable for businesses of all sizes, offering scalability that allows companies to expand their fleet management capabilities as they grow.
  • Customer Service: Users report challenges in getting timely and effective support from Verizon Connect's customer service team, leading to frustration and unresolved issues.
  • Technical Issues: Frequent technical problems, such as device malfunctions and software glitches, can disrupt fleet operations and hinder productivity for facility management teams.
  • Cost: Verizon Connect's pricing structure can be complex and expensive, especially for larger fleets or those requiring advanced features, making it a significant investment for facility management budgets.

Key Features

  • Fleet Tracking  
    • Trend Analytics: Use report history to analyze fleet data, support investigations, uncover trends and conclude forecasts. Ensures regular backups and replicates cloud-based data storage. 
    • Integrated Videos: Access harsh driving and accident video footage in real time. Measure event severity to classify and improve driver coaching through unbiased video clips. 
    • HOS: Install hours of service tracking to track authorized driving hours and optimize trip schedules. 
    • Smart Dispatching: Identifies and dispatches the nearest mobile technician with suitable vehicles and skills for jobs. Provides accurate ETAs to customers. Filter dispatches based on distance, tags and attributes. 
    • Asset Tracking: Monitor and handle several equipment types and fully comply with the Association of equipment management professionals (AEMP). 
    • Route History: Replay route history for accurate routes taken on specific days. Gain insights into individual driver behavior and events, including stops, overspeeding and tailgating. 
    • API Integration: Integrates with enterprise solutions, including SAP, through basic web-based APIs like SOAP and REST. 
    • Alerts: Send custom alerts to drivers for harsh braking and idling. Fleet administrators can trigger lower-limit speeding alerts on detecting active vehicle wipers during rains or severe weather conditions. 
    • Custom Maps and Satellite View: Check interactive GIS information like parcel, land grids, sewer and power lines on maps. Receive crucial insights on map locations. Provides satellite imagery with birds eye and streetside views and the latest images. 
    • Asset Search and Utilization: Find tagged groups, locations, drivers and vehicles through the search feature. Automatically updates the map in real time based on searches. Discover equipment and assets yielding better returns to optimize asset utilization. 
    • Collaboration: Offers selective third-party access to view fleet activities. Useful for collaboration during disaster responses, storm recoveries and work order confirmations. 
    • Fuel Card Tracking: Track fuel usage for individual vehicles and fleets. Identifies suspicious entries and frauds through smart algorithms. 
    • Smart Maintenance: Schedule vehicle service alerts for local dealers and in-house service departments to support preventative vehicle maintenance. 
    • Mobile App: Offers live mobile view of assets and vehicles on a map. See route history and vehicle activities, locate drivers and get driver behavior alerts. 
  • Fleet DashCams: Provides a road-facing camera with 720p HD resolution and a driver-facing camera with 120-degree in-cab view and night vision. Captures, classifies and automatically shares video footage of harsh driving. Watch video clips on desktops and mobile devices or download and save them. 
  • Field Service and Scheduling: 
    • Smart Scheduling: The drag-and-drop calendar helps schedule technician appointments using AI-powered suggestions based on location, skill set, experience and availability. 
    • Job Management: Feed and manage customer data and job information such as contact info, address and job type. 
    • Multi-technicians and Visits: Schedule jobs requiring multiple visits or technicians in a few clicks. 
    • Notifications: Notifies about unseen jobs and sends prompt alerts regarding delays. 
    • Technician Status: Access individual worker information, including jobs scheduled for the day and essential details. Get reports on job status, whether complete or in progress. 
    • Proof of Service: Field staff and technicians can capture customer signatures, photos and job notes using the mobile app on Androids, iPhones and iPads. 
    • Customer Notifications: Send service reminders, confirm appointments and share ETAs over text messages or emails. 
    • Ratings and Reviews: Customers can provide ratings and reviews for technicians and jobs. View technician and company performance based on review patterns and insights on the dashboard. 
  • Compliance Management:  
    • ELD: FMCSA-approved ELD connects with the fleet for automated logging. Commercial drivers can access mobile app support at all times. 
    • DVIR: Offers in-depth DVIR for quick and adequate vehicle inspections on the app. Stay on top of maintenance schedules and address vehicle faults with automatic data synchronization. 
    • HOS: Ensures 395.15-compliant e-logs and avoids driver time violations. Track driver fatigue levels, rest breaks and minimize accidents. 
  • Asset Tracking: Offers suitable GPS-enabled asset tracking devices with long battery life and 3G or 4G connectivity. Choose the equipment to monitor and frequency to receive tracking reports. Provides trackers with IP67 protection to survive and operate in harsh environments. 
  • Marketplace: Integrates with various software for accounting, compliance, supply chain, fuel management and vehicle maintenance, such as Trimble, Fleetio, AmeriFuel, FourKites, QuickBooks Online and Whip Around. 
Pulpo
Pulpo
Start Price
$5
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • 3PL Management
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Barcoding/RFID
  • Billing & Invoicing
  • Carrier Management
  • Communication Management
  • Cost Tracking
  • Customer Database
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Employee Management
  • Fleet Management
  • Forecasting
  • Fuel Cost Management
  • Fuel Management
  • Fuel Tracking
  • Geolocation
  • GPS
  • Historical Reporting
  • IFTA Reporting
  • Incident Reporting
  • Industry Pricing
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Order Management
  • Order Tracking
  • Parts Management
  • Personnel Management
  • Preventive Maintenance
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Real Time Synchronization
  • Receiving/Putaway Management
  • Records Management
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Service History
  • Shipment Tracking
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Task Scheduling
  • Third Party Integrations
  • Tire Management
  • User Management
  • Variables Monitoring
  • Vehicle Information
  • VIN Lookup
  • Warranty Tracking
  • Work Order Management
  • Workflow Management
Linxup
Linxup
Start Price
$14.99
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Linxup

Linxup enables businesses of all sizes and industries to manage their fleet and perform GPS tracking. It has more than 170,000 tracking devices and 45,000 clients worldwide. Several users are unsatisfied with their user support and find it expensive for the capabilities they offer. On the flip side, it has a user-friendly interface with precise driver and fleet tracking features and reporting tools. To sum up, it is a good product for users looking for a solution with a low learning curve, tracking and ELD tools.

Pros & Cons

  • Easy-to-Use: The software has a simple user interface, making it easy for new users to adapt and learn its functions, according to 95% of users who reviewed this pro.
  • Accurate Tracking Capabilities: According to 85% of users who reviewed this pro, its GPS tracking functions are on point as they enable access to all vehicle and employee locations at all times from any site.
  • Reporting: Most users who mentioned this pro said they offer detailed reporting tools with graphical insights within the product.
  • Customer Support: The system offers slow and unresponsive technical support, according to more than 95% of users.
  • Value for Money: According to all of the users who reviewed this con, the software charges higher than its competitors for similar functions.

Key Features

  • Fleet Tracking: Allows GPS-enabled real-time tracking to allocate, edit and divert vehicles matched with suitable drivers. Access tracking information and functions from the user dashboard from any location. Features include geofencing and alerts, performance reports for individual drivers, trouble codes, configurable text alerts and vehicle maintenance management. 
  • Personal Tracking: Track and coach families, especially aging parents and teenagers, to ensure driver safety and security. Monitor real-time locations and driver behavior, including rapid starts, harsh braking and overspeeding. Receive alerts for after-hour vehicle usage. 
  • Vehicle Tracking: Offers tracking tools for trucks, vans, SUVs, RVs, crossovers and sedans. Optimizes delivery schedules and provides insights into fuel consumption. Fleet administrators can monitor driver behavior, create score card-based coaching programs and anticipate delivery delays. 
  • Boat Tracking: Leverage tracking solutions for water transports of all models and sizes, including jet skis, houseboats, lifeboats, trawlers, decks, cabin cruisers, barge containers, games and tug boats. Schedule maintenance updates, monitor unauthorized boat activities and prevent thefts. 
  • Asset and Equipment Tracking: Provides real-time tracking tools for personal vehicles and farm, power, light and electronic equipment. Track rental equipment from pickup point to delivery. 
  • ELD: Eliminates log paperwork with FMCSA-certified compliance. Includes driver-specific information, check-in and check-out data, engine on-off tracking, malfunction alerts and auto-recording for driver duty changes. 
  • Fuel Tax Reporting: Automates IFTA calculations and reporting for individual vehicles and fleets. Integrated with a GPS tracker. View fuel tax due amounts and tax rates in different states. Access several reports, including toll v/s non-toll miles and fuel and mileage tax summaries. 
  • Dispatching and Time Tracking: Reports accurate time worked for each driver. Manage and dispatch jobs and monitor progress using the mobile app. Broadcast text messages or send individual SMSes to workers and drivers. 
Azuga
Azuga
Start Price
$25
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Azuga

Azuga is a cloud-based solution that serves businesses of all sizes. It offers fleet and asset tracking, driver safety and rewards, field service management and dashcams. Faulty hardware devices and long-term contracts are downsides of the tool. Customer assistance is a significant con of the solution as per reviews. Those looking for a user-friendly interface with easy installation and effective tracking and driver management features can give it a try.

Pros & Cons

  • Driver Management: Provides helpful driver management tools, especially safety ratings and creating category thresholds within safety scores is a plus according to most users.
  • GPS & Reporting Features: According to 75% of users who reviewed this pro, their GPS tracker tracks all fleet vehicles and shares insightful reports based on multiple parameters.
  • Simple Navigation and Installation: All users who mentioned this pro said it’s quick and easy to set up and use this system.
  • Hardware Devices: More than 80% of users who mentioned this state that their hardware devices stop working and take a while to replace.
  • Customer Assistance: According to 95% of users who reviewed this con, their technical support is slow, unreliable and lacks follow-up.
  • Contract: About 74% of users who mentioned this con said that their long-term contractual obligation is a downside of the product.

Key Features

  • Fleet Tracking: Offers tracking and comprehensive reporting capabilities for equipment, vehicles and other valuable assets. Suitable for small to enterprise-level businesses. Captures and shares data about real-time locations, calls, diagnostics, ignition, vehicle stops, idling, speeding and braking. 
  • Tracker App: Fleet administrators can supervise driver behavior and vehicle details from any location using the app. Create optimized driver reward programs and perform risk assessments. 
  • Asset Tracking: Provides geofencing to access pinpointed vehicle locations at any time. Supports yard management, detects unauthorized asset or fleet usage and helps recover stolen assets. Leverage in transit alerts to know about equipment movement, entry and exit within a geofenced area, lengthy stops or route changes. 
  • Dash Cam: Provides dash cams with road-facing 155-degree and in-cab 120-degree view in 1080p HD resolution, microphones and speakers with each vehicle. Performs automatic recordings with a driver-activated button for event detection, auto video uploads and downloads and on-demand data retrieval. 
  • ELD Compliance: Includes eDVIR for paperless reporting and eLogs to comply with FMCSA 395 mandate. Receive real-time alerts about drivers reaching HOS limits and eliminate logging errors. 
  • Driver Safety: Ensures driver safety with features such as in-cab alerts, dashcam monitoring and driver-specific training programs. 
  • Field Service Management: Manage field resources with better-coordinated operations. Enables users to track worker, job and vehicle statuses and schedule service orders and dispatch agents. 
Lytx
Lytx
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Lytx

Lytx is a comprehensive fleet management platform that leverages video telematics, AI, and machine vision to enhance safety, boost productivity, and provide actionable insights for fleets of all sizes. Users consistently highlight Lytx's effectiveness in reducing accidents and incidents, with the platform's integration with repeat events playing a crucial role in identifying issues and improving driver accountability. The ability to capture video footage for real-time driver coaching and prevention of potentially dangerous situations is a major selling point. However, some users express concerns about the software's price and limited integration with other systems.

Lytx distinguishes itself through its advanced machine vision and AI technology, capable of identifying over 60 risky driving behaviors both inside and outside the vehicle. This technology categorizes and delivers video as comprehensive insights, aiding in tracking and monitoring driver risk. Additionally, Lytx's 24/7 customer support and extensive feature set contribute to its strong reputation. While pricing transparency could be improved, the company's commitment to driver safety and collision prevention through features like real-time alerts and coaching tools is commendable.

Lytx is best suited for businesses prioritizing safety and efficiency in their fleet operations. Its data-driven approach, coupled with AI-powered insights, empowers fleet managers to proactively address risks, improve driver behavior, and optimize routes for fuel savings. Industries such as trucking, waste management, transit, government, and distribution can particularly benefit from Lytx's comprehensive suite of tools.

Pros & Cons

  • Driver Safety: Lytx's DriveCam program helps improve driver safety by identifying risky driving behaviors like speeding or cell phone use, allowing for targeted coaching and improvement. This focus on safety can lead to reduced accidents and lower insurance premiums.
  • Fuel Efficiency: The system can monitor fuel consumption patterns and identify areas for improvement, such as excessive idling or inefficient routing. Optimizing fuel usage can lead to significant cost savings for fleets.
  • Fleet Tracking: Lytx provides real-time GPS tracking, allowing fleet managers to monitor vehicle locations, optimize routes, and improve dispatching efficiency. This enhanced visibility can lead to better customer service and reduced operational costs.
  • Compliance: Lytx assists with compliance with regulations like the ELD mandate by automatically recording Hours of Service (HOS) and providing tools for managing driver logs. This can help fleets avoid costly fines and penalties.
  • Customer Support: Lytx's customer support has received negative feedback, with users reporting long wait times and unhelpful responses.
  • Camera Functionality: Issues with camera functionality, such as blurry footage or failure to capture events, have been reported by some users.
  • False Alerts: The system's AI can generate false alerts, leading to unnecessary distractions and frustration for drivers and fleet managers.

Key Features

  • Fleet Management: Identify drivers matched with the right vehicles through ID badge scanning. Access live stream videos to stay informed about vehicle locations and status in real time. Drivers can mark specific events for management to review later in case of mishappenings. Search video recordings using location and date filters. 
  • Fleet Tracking: Allows GPS-enabled real-time tracking along routes, drivers and vehicles. Access driver’s current location and videos based on the time frames, interest points or addresses from the map. Pinpoint incidents, verify services, track compliance and optimize claim responses. 
  • Fleet Dash Cams: Offers 360-degree view through high-quality video recordings, including rear, cargo, right, left, in-cab and outside view with night vision. Gain access to up to 100 hours of recorded video per device for video evidence. 
  • DOT Compliance: Ensures DOT and ELD compliance and improves CSA scores through automatic process management. Manage DVIRS and HOS. Analyze CSA and audit driver qualification data. 
  • Fleet Safety: Provides AI-powered risk detection with in-cab alerts, remote coaching, driver performance analysis and recognition tools. Includes customizable and end-to-end reporting features for detailed insights and better decision-making. 
  • Integration Network: Offers seamless integration with several tracking, scheduling, maintenance and risk management solutions such as Fleetio, Locus, ETruckbiz, Streamline, GEOTAB, Idelic and Beans. 

COMPARE THE BEST Service Dispatch Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Service Dispatch Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Samsara
$27
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Samsara
Geotab
$10
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Geotab
Omnitracs
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Omnitracs
Towbook
$49
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Towbook
GroundCloud
$35
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
GroundCloud
Verizon Connect
$20
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Verizon Connect
Pulpo
$5
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Pulpo
Linxup
$14.99
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Linxup
Azuga
$25
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Azuga
Lytx
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Lytx

All Service Dispatch Software (227 found)

Narrow down your solution options easily







X  Clear Filter

Envase

by Envase
Envase
Envase is a well-known application that ranks 113 among all Supply Chain Management Software according to our research analysts and 12 crowd-sourced reviews from 1 source. Envase is most fitting for companies on the small or medium side. Envase can be deployed online and on-premise and is accessible from a limited set of platforms including Windows devices. Similar alternatives to Envase include KLER THC, Extensiv Warehouse Management and ProMan ERP.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

EZTrack

by e4score
EZTrack
EZTrack is a popular software platform that ranks 65 among all Fleet Management Software according to our research analysts. Starting from $0, EZTrack is priced initially at no cost, offers a free trial on occasion and is most suitable for all company sizes. EZTrack can be deployed online and on-premise and is accessible from a fewer number of platforms including Windows and Linux devices. Similar alternatives to EZTrack include Roadcast, Fleetpal and Coastr.
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Vehicle Tracking System

by Uffizio
Vehicle Tracking System
Vehicle Tracking System is a popular solution that ranks 66 among all Fleet Management Software according to our research analysts and 6 crowd-sourced reviews from 2 sources. Starting from $1, Vehicle Tracking System is priced affordably, offers a free trial on occasion and is most applicable for any company. Vehicle Tracking System can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices. Similar alternatives to Vehicle Tracking System include Roadcast, Fleetpal and Coastr.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

SmartTrack

by Smart Source Technologies
SmartTrack
SmartTrack is a popular application that ranks 68 among all Fleet Management Software according to our research analysts. SmartTrack is most fitting for businesses large and small. SmartTrack can be deployed in the cloud. Similar alternatives to SmartTrack include Roadcast, SafeBus and Load Logistics.
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Eleos

by Eleos Technologies
Eleos
Eleos is a popular application that ranks 67 among all Fleet Management Software according to our research analysts. Eleos is most fitting for any sized business. Eleos can be deployed online. Similar alternatives to Eleos include Roadcast, SafeBus and Load Logistics.
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Quartix

by Quartix
Quartix
Quartix is a popular solution that ranks 69 among all Fleet Management Software according to our research analysts and 16 crowd-sourced reviews from 2 sources. Starting from $14.99, Quartix is priced more economically, commonly offers a free trial and is most advisable for any business. Quartix can be deployed online and is accessible from a handful of platforms including Windows devices. Similar alternatives to Quartix include Yojee, SolBox and Tobi Cloud.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Passio

by Passio Technologies
Passio
Passio is a well-known software solution that ranks 70 among all Fleet Management Software according to our research analysts and 2 crowd-sourced reviews from 2 sources. Starting from $100, Passio is priced more economically and is most suitable for companies of all sizes. Passio can be deployed online. Similar alternatives to Passio include Yojee, SolBox and Tobi Cloud.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Detrack

by DETRACK SYSTEMS PTE LTD
Detrack
Detrack is a well-known software product that ranks 71 among all Fleet Management Software according to our research analysts and 28 crowd-sourced reviews from 1 source. Starting from $26, Detrack is priced more competitively, commonly offers a free trial and is most suitable for any sized company. Detrack can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows devices. Similar alternatives to Detrack include Yojee, SolBox and Tobi Cloud.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

FleetCommander

by Agile Access Control, Inc.
FleetCommander
FleetCommander is a popular software application that ranks 72 among all Fleet Management Software according to our research analysts and 31 crowd-sourced reviews from 1 source. FleetCommander is most suitable for mid-to-large -sized enterprises. FleetCommander can be deployed online and is accessible from a fewer number of platforms including Windows devices. Similar alternatives to FleetCommander include Roadcast, Fleetpal and Coastr.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

eSpatial

by eSpatial Solutions Ltd.
eSpatial
ESpatial is a well-known application that ranks 73 among all Fleet Management Software according to our research analysts and 49 crowd-sourced reviews from 1 source. Starting from $1495, eSpatial is priced on the high side, has offered a free trial in the past and is most applicable for any sized company. ESpatial can be deployed online. Similar alternatives to eSpatial include Bringoz, FleetMEX and Assetworks.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

GPS Fleet Management

by Telematics GPS
GPS Fleet Management
GPS Fleet Management is a popular application that ranks 76 among all Fleet Management Software according to our research analysts. Starting from $24.95, GPS Fleet Management is priced at a bargain and commonly offers a free trial. GPS Fleet Management can be deployed in the cloud. Similar alternatives to GPS Fleet Management include simTRAC, Roadcast and SafeBus.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

MoveX

by MoveX
MoveX
MoveX is a popular software platform that ranks 75 among all Fleet Management Software according to our research analysts. Starting from $20, MoveX is priced below average, commonly offers a free trial and is most suitable for any business. MoveX can be deployed in the cloud. Similar alternatives to MoveX include Yojee, SolBox and Tobi Cloud.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Chevin

by Chevin Fleet Solutions
Chevin
Chevin offers numerous SaaS and web-based products, including FleetWave, FleetWave Forms and Workshop Hub. It centralizes fleet operations, automates tasks and offers end-to-end visibility into asset data. The mobile app facilitates data collection, eliminates paperwork and provides pre-created templates or customizable forms. The Workshop Hub enables technicians to access service and equipment data and simplifies field operations.
Cost Breakdown
Still gathering data
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Routific

by Routific Solutions
Routific
Routific is a cloud-based solution that helps optimize last-mile delivery routes. It helps organizations plan and dispatch delivery routes, track drivers, lower cost-per-delivery and carry out deliveries as per schedule. It delivers modules for automated customer communication such as photo captures, notifications and accurate ETAs to enhance customer satisfaction. Users can leverage a seven-day free trial to assess how well it suits their business needs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Moovs

by Moovs
Moovs
Moovs is a popular platform that ranks 78 among all Fleet Management Software according to our research analysts and 21 crowd-sourced reviews from 1 source. Moovs is most suitable for smaller companies of 100 employees or less. Moovs can be deployed in the cloud and on-premise and is accessible from a limited set of platforms including Windows devices. Similar alternatives to Moovs include Fleetpal, Routefinder Pro and Connect Fleet.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Routeware

by Routeware
Routeware
Routeware is a well-known software product that ranks 79 among all Fleet Management Software according to our research analysts and 20 crowd-sourced reviews from 2 sources. Starting from $29.99, Routeware is priced more competitively and is most advisable for medium sized companies. Routeware can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows and Linux devices. Similar alternatives to Routeware include Yojee, SolBox and Tobi Cloud.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

TollGuru

by MapUp
TollGuru
TollGuru is a well-known software system that ranks 81 among all Fleet Management Software according to our research analysts and 3 crowd-sourced reviews from 1 source. Starting from $0, TollGuru is priced initially at no cost, commonly offers a free trial and is most advisable for companies large and small. TollGuru can be deployed online and on-premise and is accessible from a handful of platforms including Windows and Linux devices. Similar alternatives to TollGuru include Roadcast, Fleetpal and Coastr.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Shipsy

by Shipsy
Shipsy
Shipsy is a well-known software platform that ranks 80 among all Fleet Management Software according to our research analysts and 15 crowd-sourced reviews from 1 source. Shipsy is most advisable for companies on the small side. Shipsy can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows devices. Similar alternatives to Shipsy include Fleetpal, Routefinder Pro and Connect Fleet.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Broker PRO

by Infinity Software Solutions
Broker PRO
Broker PRO is a popular software product that ranks 82 among all Fleet Management Software according to our research analysts and 90 crowd-sourced reviews from 2 sources. Starting from $100, Broker PRO is priced lower than average and is most suitable for small-to-mid-sized companies. Broker PRO can be deployed online and on-premise and is accessible from a handful of platforms including Windows and Linux devices. Similar alternatives to Broker PRO include Yojee, SolBox and Tobi Cloud.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Trimble Maps

by Trimble
Trimble Maps
Trimble Maps offers a comprehensive suite of software solutions tailored for fleet management, providing tools for route optimization, asset tracking, and driver safety. This software is particularly well-suited for logistics companies, delivery services, and transportation firms that require precise and efficient management of their vehicle fleets. Users benefit from real-time tracking, advanced mapping, and predictive analytics, which enhance operational efficiency and reduce costs. Popular features include dynamic routing, geofencing, and detailed reporting capabilities, which allow fleet managers to make informed decisions and improve overall productivity. The software's user-friendly interface and robust support system have garnered positive feedback from users, who appreciate its reliability and depth of functionality. Pricing for Trimble Maps typically varies based on the number of vehicles and specific features required, with options for monthly or annual payments. Compared to similar products, Trimble Maps is often praised for its accuracy and comprehensive feature set, making it a valuable tool for businesses aiming to optimize their fleet operations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Service Dispatch Software Is All About Improving Scheduling Efficiency, Coordination and Tracking

By Tamoghna Das, Market Analyst at SelectHub

Service Dispatch Software BG Intro

Have you ever seen someone juggling five balls while riding a unicycle? Managing a fleet of technicians ready to be dispatched might feel the same, if not harder. Each day companies get several requests for field services that are nearly impossible to track and manage manually. Service dispatch software helps manage and track technicians to make fleet management smoother.

We understand that selecting software can be a daunting task. Here’s a detailed buyer's guide to making your selection experience seamless.

Executive Summary

  • Service dispatch software automates the dispatch process, including scheduling and assigning.
  • The platform reduces the need to deploy large numbers of dispatchers, saving time and resources.
  • You can improve customer satisfaction and operational efficiency.
  • It simplifies the fleet tracking process by integrating GPS and route optimization.
What This Guide Covers:

What Is Service Dispatch Software?

Service dispatch software is a platform that helps organize the field service management process by automating and managing dispatch scheduling, dispatch management, crew communication, project scheduling and shift planning. Supply chain management (SCM) solutions with field service dispatch software can streamline field operations by tracking and managing your fleet executives.

Several industries require sending technicians to customer locations to address customer service issues. You can use scheduling and dispatch software to manage these tasks, resulting in higher customer satisfaction, minimized costs, increased scheduling efficiency and improved bottom line.

Primary Benefits

Shortages in dispatch staff and rough scheduling processes can hinder smooth collaboration among all departments. You can avoid these issues by implementing dispatch scheduling software and also achieve the following benefits:

Service Dispatch Software Primary Benefits

Automated Operations

Who doesn't like problems to get solved on their own? Automating as many business areas as possible can make your daily operations feel like a breeze.

Field service scheduling and optimization software can automate the assignment and scheduling of drivers and technicians via route optimization. You can also automatically schedule appointments with available technicians.

Higher Responsiveness

In the field management business, problems might arise anytime, especially while managing a fleet of technicians. Providing quick and practical solutions to those problems can be a differentiating factor that can make you stand out from your competitors.

Service Dispatch Software Categories

The modern service dispatch software offers real-time warnings and updates on emergency calls, last-minute requests, rescheduling and tools requirements. Combining these alerts with GPS lets you go to the location and solve the issue.

Increased Customer Satisfaction

Businesses are increasingly focusing on customer experience; you can never ignore its importance in the sustained growth of any business. Due to this demand, the customer experience management market is expected to grow at a CAGR of 18.1% till 2030.

With service dispatch software, you can analyze customer data to get insights into request patterns, feedback, service tendency and more. Also, the system automatically sends bills and maintenance updates, saving you the headache.

Better Transparency

Running a field business comes with its own set of problems. Monitoring factors like employee service, schedules and work ethics can be difficult.

Field service dispatch tools make your business operations transparent by streamlining communication between field employees and management staff. Better transparency allows you to keep track of what’s done and what's due.

Improved Scalability

With your organization’s growth, the number of work orders and employees will only increase. Manually handling this heavy workload can be challenging. This is where job dispatch software can help you with organized tracking and handling of work orders.

Key Features & Functionality

Service Dispatch Software Key Features

Real-time Visibility

A clear understanding of the source and destination of raw materials, equipment and technicians results in efficient collaboration. Dispatch software updates all employees with the location resource information. For example, a live map gives real-time visibility of locations requiring services.
GPS Integration

You can verify locations before authorizing your technicians' engagement. This helps authenticate the driver's location and alerts you about any problems that may arise and lead to a loss of revenue and time.
Dispatch Management

The software automatically analyzes and assigns technicians for each service request. These assignments typically depend on factors like skill sets, schedule and experience.

It also provides calendars, Gantt charts and maps to assist field technicians.
Operation Management

Daily operations consist of various issues, including personnel problems, equipment breakdowns, human errors, material delays and weather conditions. You can’t track all these manually on notepads or whiteboards.

Keep a log of all activities digitally to assign and request resources in a live document. This live document allows employees to address issues at the office directly and on the field, making operations and dispatch as smooth as silk.
Business Intelligence

Job dispatch software offers business intelligence solutions to convert complex business data into easily readable formats that you can analyze efficiently. You can transform the data into customizable dashboards and charts. Monitor performance according to time, cost, customer satisfaction, order completion and overdue tasks.

Software Comparison Strategy

No magic game plan can help you select the best service dispatch software. However, this section will introduce some points you can look for in your potential wishlist and compare vendors.

Automation should be at the top of your mind while comparing software. Look for software that can automate processes like managing information and customer dashboards and avoid overburdening dispatchers.

Another crucial factor to look for is a simple interface. Field services can be chaotic, and you don't want to add confusing dashboards and settings. Easy-to-access interfaces give you a bird's eye view of everything happening in the field.

The last and most important feature to look for is technician tracking. Managing a team of technicians requires you to know where they are and what they are doing. Your dispatch teams need software that clearly shows their destination and activities on a map.

We understand that software evaluation can be hectic, and there's no particular way to do that. You can start by making a requirements list based on the features we've discussed above. We also recommend checking online reviews and talking to your peers in the industry for their recommendations to see what works best for you.

Cost & Pricing Considerations

Field service software generally comes with a one-time or monthly fee. The size of your company decides what kind of pricing model or rate you'll get. However, most vendors offer specially curated packages based on your requirements.

Basic costs depend on factors such as the number of users, franchises/locations and technicians, and your team size.

You may incur additional costs for training, support or advanced features. Several software packages also include extra installation fees.

The Most Popular Service Dispatch Software

Only you can decide what's best for your business. Ultimately, you’ll need to choose software based on your business-specific requirements. However, we can give you a sneak peek into the hottest software in the market:

mHelpDesk

mHelpDesk is a cloud-based software that manages field service dispatch issues. It works both online and offline, enabling you to use the platform even in areas without an internet connection. You can automate daily tasks to streamline scheduling and stock management.

It can integrate with customer relationship management (CRM) software and financial reporting, customer and billing tools.

mHelpDesk

You can track price estimates on a dashboard.

Jobber

Jobber is another cloud-based solution curated for field service professionals. It helps with resource and operation management, real-time scheduling and dispatching, billing and invoice creation, and expense management and quoting.

Automated quotations let you close deals quickly with accurate and professional quote delivery to clients with a follow-up option.

Jobber

You can schedule your appointments with Jobber within a second.

Route4Me

Route4me primarily caters to small businesses and allows them to create, manage and optimize scheduling and route planning. Its key features include data visualization, reporting, real-time tracking, driver identification and calendar scheduling. You can automate planning, track route progress and access real-time analysis reports of assignments.

Route4Me

Route4me’s live map with GPS helps track fleets on the field.

 

 

Questions To Ask

You can ask these questions internally to understand your company’s requirements better:

  • Who are our primary customers?
  • What’s our fleet management budget?
  • What problems do we want to solve with the software?
  • Which integrations do we need?
  • What’s our employee strength?

Service Dispatch Software Key Questions To Ask

Use these questions to the start the conversation in the right direction with vendors:

  • How many years of expertise do you have in the industry?
  • Do you provide technical support?
  • Do you provide maintenance services and regular updates?
  • What integrations does the software provide?
  • Does the platform operate both online and offline?

Next Steps

How efficiently you provide customer service can make or break your reputation in the market. Factors such as timely field service and better management give you a decisive edge over competitors. The right service dispatch software can improve the quality and speed of your everyday fleet management operations and provide insights into your technicians and service request management. Selecting the perfect platform can be challenging, but we hope this buyer’s guide has helped narrow down your choices.

Still feeling overwhelmed in your product search? Get started today with our comparison report to gain insight into top software leaders.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Tamoghna
By Tamoghna Das
Technical Content Writer
Tamoghna Das is a Technical Content Writer at SelectHub, specializing in endpoint security, warehouse management, fleet management and eCommerce. Armed with a Master's degree in Communication (Media Practice) from the University of Hyderabad, he simplifies complex tech topics into engaging content. In his downtime, Tamoghna strums his guitar, explores podcasts on aviation and astronomy, indulges in sitcoms and enjoys quality time with friends and family.
See Full Bio
Mohit
Technical Research By Mohit Hariramani
Senior Analyst
Mohit has a degree and Master in Finance from Mumbai, India, his years of professional market research experience started in 2019. His expertise lies in categories such as Enterprise Resource Planning (ERP), Manufacturing, Inventory Management, Manufacturing Execution Systems (MES), Facility Management Software (FMS), POS Systems (Point of Sale) and more. Through his academic and professional background, he honed skills in attention to detail, navigating ambiguity, and analytical prowess, which uniquely equip him to manage and thrive in the dynamic landscape of these diverse categories. He's passionate about leveraging his knowledge and experience to contribute effectively to the assigned technology areas.
See Full Bio
Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
See Full Bio
Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
See Full Bio