Categories   >   Remote Desktop Software
Last Reviewed: November 20th, 2024

Best Remote Desktop Software Of 2024

What is Remote Desktop Software?

Remote Desktop Software is a tool that allows access to and control of a computer's desktop interface from a remote location. It addresses problems such as geographical constraints, the need for urgent access, and maintenance issues in remote systems. The software's benefits include enhancing productivity, ensuring troubleshooting efficiency, and providing convenience. Users can carry out tasks like application management, data access, and system troubleshooting. An emerging feature is the integration of augmented reality for remote assistance. Industries that can benefit greatly from this software include tech support, IT services, and any business that incorporates remote work in their model. However, the software presents challenges such as potential security risks and latency issues. To summarize, Remote Desktop Software is a solution that unlocks greater flexibility and efficiency in computer management, particularly important in a world increasingly leaning towards remote work. Its value lies in its capacity for instant, remote access and control.

What Are The Key Benefits of Remote Desktop Software?

  • Enhances productivity levels
  • Ensures troubleshooting efficiency
  • Provides remote system access
  • Facilitates off-site management
  • Improves remote work feasibility
  • Aids in quick problem-solving
  • Allows multiple platform support
  • Saves business travel expenses
  • Enables system performance checks
  • Offers record and replay features
Read more

Overall

Based on the latest available data collected by SelectHub for 21 solutions, we determined the following solutions are the best Remote Desktop Software overall:

TeamViewer
TeamViewer
Start Price
$24.90
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked TeamViewer

TeamViewer is a versatile solution that allows users to remotely access mobile phones, laptops, computers and other devices. Easy file-transfer and screen-sharing are among its numerous features. According to users, the best part of the solution is the freedom to work on the go and provide support remotely. Users unanimously appreciate the fact that it's free for personal use and easy to install.

Too many pop-ups and the need for constant, fast network connectivity are its main disadvantages. When it comes to the software's interface, users stand divided. Some find it user-friendly, while others think it’s complex and confusing. In short, it can be a good option for businesses scouting for an easy-to-use solution that enables remote access and collaboration.

Pros & Cons

  • Remote Access: It’s possible to easily connect and access remote computers, according to 100% of users mentioning this capability.
  • Simple Installation: According to 88% of users who reviewed this feature, the installation process is easy and the portable link is helpful.
  • Free for Personal Use: 100% of reviews on this aspect state that the software doesn’t cost anything for personal use.
  • Excessive Pop-Ups: Frequent pop-ups are annoying, according to 100% of users who mentioned this problem.
  • High Internet Bandwidth Demand: According to 100% of users who reviewed this functionality, the solution doesn’t work to its full potential if internet connectivity is slow.

Key Features

  • Secure Remote Access: Use AES 256-bit end-to-end encryption to prevent compromised remote access and protect files without the hassle of a VPN. 
  • Mobile App: View desktops from mobile devices via the mobile app for iOS and Android. Automatically resize to fit phone screens. 
  • IT Support: Allow employees and customers to troubleshoot glitches and system crashes with their own equipment. Connect to any desktop and walk customers through device issues click by click. Avoid worrying about VPN connections, firewalls, port configurations or any pre-installed IT-administered software. 
  • Web Monitoring: Optimize uptime to maximize website availability. Receive alerts and updates when response time on the website exceeds a set threshold, ensuring minimal impact to traffic. Spot potential IT issues by using dates to pinpoint which site elements create the highest loading times. 
  • Connections: Link business applications such as Salesforce, Zoho and Microsoft Teams to create one integrated platform. 
  • Augmented Reality: Get virtual step-by-step instructions on resolving system issues and maintaining devices. Use the ROSS (Remote On-site Service System) with xAssist and integrate smart glasses so support experts view problems in real time and act quickly and precisely. 
Chrome Remote Desktop
Chrome Remote Desktop
Start Price
$0
Free
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Chrome Remote Desktop

Is Chrome Remote Desktop the key to unlocking seamless remote access, or does it leave users feeling a bit left out? User reviews from the last year reveal a mixed bag, with Chrome Remote Desktop emerging as a capable yet barebones tool. Users consistently applaud its simplicity and affordability. Setting it up is as easy as pie, requiring only a Google account and the Chrome browser – no need to wrestle with complicated installations. This straightforward approach makes it a godsend for folks who aren't tech-savvy, allowing them to quickly establish remote connections. And let's not forget the price tag – completely free! This makes it a winner for budget-conscious individuals or small businesses dipping their toes into the remote access pool.

However, Chrome Remote Desktop isn't without its shortcomings. The lack of built-in chat is a head-scratcher, forcing users to rely on external communication methods during remote sessions. The browser dependency is another sticking point, potentially alienating users who prefer other browsers like Firefox or Safari. While Chrome Remote Desktop excels at basic remote access, its limitations become apparent in more demanding scenarios. The absence of drag-and-drop file transfer, for instance, can be a real drag, compelling users to resort to cumbersome manual uploads and downloads. Similarly, the lack of robust session management features makes it less than ideal for professional IT support environments where multiple simultaneous connections and multi-monitor setups are the norm.

In a nutshell, Chrome Remote Desktop is a solid choice for users seeking a no-frills, free-of-charge remote access solution. It's perfect for occasional use, providing a lifeline for remote workers, assisting friends and family with tech troubles, or accessing your own devices on the go. However, its lack of advanced features may leave professionals and power users yearning for more.

Pros & Cons

  • Simple Setup: Chrome Remote Desktop is praised for its straightforward setup process, which can be completed quickly without any special technical expertise.
  • Cost-Effective Solution: Chrome Remote Desktop is free to use, making it a budget-friendly choice for businesses of all sizes.
  • Cross-Platform Compatibility: The software works seamlessly across various operating systems, including Windows, macOS, Linux, and Chromebooks, ensuring accessibility for a wide range of users and devices.
  • Seamless Integration with Google: Chrome Remote Desktop leverages the convenience of Google accounts and the Chrome browser, simplifying access and management for users already familiar with Google's ecosystem.
  • Reliable Performance: Users generally report a positive experience with Chrome Remote Desktop's speed and responsiveness, especially when using a stable internet connection.
  • Limited File Transfer: Chrome Remote Desktop lacks a drag-and-drop feature for file transfers, requiring a cumbersome process of uploading and downloading files, impacting efficiency for businesses that frequently exchange files.
  • No Built-in Chat: The absence of a built-in chat feature hinders real-time communication with the remote user, making it difficult to exchange information or instructions efficiently, a crucial aspect of remote troubleshooting or collaboration.
  • Lack of Multi-Session Handling: Chrome Remote Desktop only allows one active session at a time, limiting IT professionals or users who need to access and manage multiple devices simultaneously, a common requirement in business environments.
  • Session Timeout: The 30-minute session timeout, requiring re-authentication, disrupts workflow and can be frustrating for users, especially during extended tasks or presentations.

Key Features

  • Cross-Platform Compatibility: Access and control your computer from any device, whether it's a Windows, macOS, Linux, iOS, or Android system.
  • Easy Setup: Quickly install and configure the Chrome Remote Desktop extension from the Chrome Web Store, with no need for complex network configurations.
  • Secure Connections: Utilizes the latest open web technologies, including WebRTC, to ensure secure and encrypted connections between devices.
  • Unattended Access: Set up remote access to your computer even when you are not physically present, allowing for 24/7 availability.
  • Multi-Monitor Support: Seamlessly switch between multiple monitors connected to the remote computer, enhancing productivity for complex tasks.
  • File Transfer: Easily transfer files between the local and remote devices, streamlining workflows and reducing the need for third-party file-sharing services.
  • Clipboard Synchronization: Copy and paste text and images between the local and remote devices, making it easier to share information and resources.
  • Remote Assistance: Provide or receive technical support by sharing your screen with another user, facilitating troubleshooting and collaboration.
  • Session Management: Manage multiple remote sessions simultaneously, allowing for efficient multitasking and oversight of various systems.
  • Performance Optimization: Automatically adjusts the quality of the remote session based on network conditions to ensure a smooth and responsive experience.
  • Customizable Shortcuts: Create and use keyboard shortcuts to perform common tasks quickly, enhancing the efficiency of remote operations.
  • Integration with Google Account: Leverage your existing Google account for authentication and access management, simplifying the login process.
  • Free to Use: Chrome Remote Desktop is available at no cost, providing a robust remote access solution without the need for a subscription or additional fees.
AnyDesk
AnyDesk
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked AnyDesk

Is AnyDesk the desk you should be working at? User reviews from the last year suggest that AnyDesk is a highly competitive player in the remote desktop software arena, particularly lauded for its speed, user-friendliness, and attractive free plan for personal use. Users rave about its snappy performance, even on dodgy internet connections, and its intuitive design that makes it a breeze to use, even for tech newbies. The free version is a steal for personal use, offering a bunch of features like file transfer and on-demand access, which is perfect for quick tech support sessions with friends and family.

However, some users point out that AnyDesk's free version has limitations, especially when it comes to unattended access, which is a bit of a bummer for businesses. The pricing for paid plans can also be a bit steep for some, especially those needing access for a whole crew of users or devices. While AnyDesk gets high marks for its security features, it's important to be aware of potential scams where shady characters try to trick users into giving them the keys to their digital kingdoms. Despite these drawbacks, AnyDesk is a solid choice for individuals and small teams looking for a zippy and user-friendly remote desktop solution without breaking the bank. Its ease of use and focus on personal use make it a great option for those who need a reliable tool for remote access and support.

Pros & Cons

  • Fast Performance: AnyDesk is known for its quick and dependable performance, ensuring a smooth user experience for remote connections.
  • Intuitive Interface: The software boasts a user-friendly interface that simplifies remote computer access, making it easy for users of all skill levels to navigate.
  • Flexible Customization: AnyDesk offers a variety of customizable settings, allowing users to tailor their remote access experience to their specific requirements.
  • Robust Security: Security is prioritized with end-to-end encryption and two-factor authentication, safeguarding connections and protecting sensitive data during remote sessions.
  • Cost-Effective Solution: AnyDesk provides a free version for personal use and budget-friendly paid plans for businesses, making it an accessible choice for various users and organizations.
  • Cost After Initial Subscription: Some users have reported a significant price increase for license renewal after the first year, prompting them to seek more affordable alternatives.
  • Inconsistent Account Access: Users have experienced difficulties logging into their AnyDesk accounts from their primary devices, even when using the correct credentials, while simultaneously being able to access the AnyDesk website.
  • License Management Issues: Difficulties managing licenses, such as transferring licenses to different devices or removing the "Free License" banner from licensed accounts, have been reported.
  • Potential for False Positives: AnyDesk's system for detecting professional use may mistakenly flag personal use as commercial, leading to restrictions and interruptions even for users with paid licenses.

Key Features

  • Cross-Platform Compatibility: AnyDesk supports a wide range of operating systems, including Windows, macOS, Linux, Android, and iOS, allowing seamless remote access across different devices.
  • High Frame Rates: With up to 60 frames per second on local networks and most internet connections, AnyDesk ensures smooth and fluid remote desktop experiences.
  • Low Latency: The software is designed to minimize latency, providing near-instantaneous responses to user inputs, which is crucial for tasks requiring precision.
  • Efficient Bandwidth Usage: AnyDesk optimizes data transmission to function effectively even with low bandwidth, making it suitable for various network conditions.
  • Banking-Standard Encryption: Utilizing TLS 1.2 technology, AnyDesk ensures secure connections with robust encryption, safeguarding sensitive data during remote sessions.
  • Customizable User Interface: Users can tailor the interface to their preferences, enhancing usability and comfort during extended remote sessions.
  • Remote Printing: This feature allows users to print documents from a remote device to a local printer, streamlining workflows and enhancing productivity.
  • File Transfer: AnyDesk facilitates easy file sharing between connected devices, supporting drag-and-drop functionality for quick transfers.
  • Session Recording: Users can record remote sessions for documentation or training purposes, ensuring important interactions are captured for future reference.
  • Address Book: The integrated address book helps manage contacts and connections efficiently, providing quick access to frequently used devices.
  • On-Screen Whiteboard: This feature enables real-time collaboration by allowing users to draw and annotate directly on the screen during a session.
  • Unattended Access: AnyDesk supports unattended access, enabling users to connect to remote devices without requiring manual acceptance, ideal for IT support and maintenance tasks.
  • Multi-Session Handling: Users can manage multiple remote sessions simultaneously, enhancing multitasking capabilities and efficiency.
  • Mobile Device Support: AnyDesk offers mobile apps that provide full remote desktop functionality on smartphones and tablets, ensuring flexibility and mobility.
  • Custom Alias: Users can create personalized aliases for their AnyDesk addresses, making it easier to remember and share connection details.
  • Wake-on-LAN: This feature allows users to wake up sleeping devices remotely, ensuring access even when devices are in power-saving modes.
  • Two-Factor Authentication: Enhancing security, AnyDesk supports two-factor authentication, adding an extra layer of protection to remote access.
  • Session Permissions: Users can set specific permissions for each session, controlling access to features like file transfer and clipboard synchronization.
  • Custom Client: Businesses can create a custom AnyDesk client with their branding, providing a personalized experience for their users.
  • REST API: AnyDesk offers a REST API for integration with other software and systems, enabling automation and customization of remote access workflows.
Zendesk
Zendesk
Start Price
$55
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Zendesk

Zendesk For Service offers streamlined tools for businesses of all sizes. It excels in features like ticket management, collaboration and knowledge management. Its interface is easy to use and understand, and there are plenty of onboarding resources for new users. The platform also offers numerous integrations with programs like CRM systems, project management tools and collaboration tools like Slack.

While users praised the comprehensive features and level of customization offered by the platform, they also said that this can make the learning curve steeper. Some customers were also disappointed by the lack of advanced reporting tools, the unresponsiveness of customer support and high cost for small businesses. All in all, Zendesk is a scalable and feature-rich solution for businesses looking for an efficient ticketing and support tool.

Pros & Cons

  • Ticket Management: 83% of users who talked about Zendesk’s ticket management features had a positive experience and praised the platform.
  • Ease of Use: 64% of users who talked about their onboarding and general experience using the platform said Zendesk was easy to use and learn.
  • Integrations: 57% of reviewers who mentioned integrations were happy with the range and variety of integrations available.
  • Knowledge Management: 83% of users who mentioned using the knowledge management and help center tools said they had a positive experience.
  • Collaboration: 92% of users who talked about Zendesk’s collaboration tools said that the platform made external and internal collaboration and communication easier.
  • Reporting: 55% of users who talked about the platform’s reporting and analytics tools complained about the lack of advanced reporting tools, especially on cheaper plans.
  • Customer Support: 70% of users who talked about contacting Zendesk customer service expressed dissatisfaction with their experience.
  • Cost: 100% of users who talked about pricing said that the cost of the platform was quite high for small businesses and businesses in developing countries.

Key Features

  • Ticketing System: Offer high-quality customer support across various channels with pre-built dashboards, automation, customer ticket fields and dynamic forms. Avoid misplacing tickets, produce faster resolution and boost the bandwidth via robust tools such as CSAT ratings, routing, service-level agreements and time tracking. 
  • Omnichannel Support: Offer quick and seamless customer support through multiple channels including email, phone, chat, customized chatbots, a website, WhatsApp, messaging, Facebook and Twitter to ensure faster resolutions 
  • Messaging and Live Chat: Engage in long-term, personalized conversations with customers to deliver instant support without any repetitions. Help customers get instant answers via bots and integrated programs with the ability to turn to a live agent whenever needed. 
  • Help Center: Give customers access to knowledge base articles and automated suggestion pop-ups to enable a streamlined and efficient self-service. Convert essential issues in the community into resolvable tickets and update reusable content from help centers and articles through content blocks. 
  • Voice Support: Deliver instant support to customers with a cloud-based voice solution, plug into 90+ telephone providers. Extend voice capabilities with services including redaction, quality assurance and advanced call transcriptions. 
  • Community Forums: Create a platform for customers to collaborate, provide feedback, review the product, and answer other user’s questions. Help them reach out for the most relevant services. 
  • Reporting and Analytics: Analyze how customers use websites, products, services and various support channels. Determine ways to improve the experience by getting instant access to insights and identifying problem areas via customizable, pre-built dashboards. 
  • Knowledge Base: Help customers get to know the services and products better by creating easy-to-read articles with rich formatting and translations to 40+ languages for a localized customer experience. 
Splashtop
Splashtop
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Splashtop

Is Splashtop really making a splash in the remote desktop market? User reviews from the last year suggest that Splashtop is a highly-regarded remote desktop software praised for its user-friendly interface, making it a breeze to set up and use, even for non-tech savvy individuals. Users rave about its speed and reliability, providing a near-seamless remote access experience.

Security is a cornerstone of Splashtop, with features like TLS and 256-bit AES encryption, two-factor authentication, and device authentication ensuring that connections are fortified. Users highlight Splashtop's competitive pricing as a major plus, especially for individuals and small to medium-sized businesses, striking a balance between a robust feature set and affordability. While generally lauded for its performance, some users did mention occasional minor delays, particularly when dealing with unstable internet connections. A significant differentiating factor is its ease of use, even for non-technical users, making it ideal for businesses with varying technical expertise. For example, one user, Amy, a verified reviewer on Capterra, stated that "walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end."

In conclusion, Splashtop seems like a great fit for individuals and businesses of all sizes looking for a user-friendly, secure, and reliable remote desktop solution. Its intuitive interface, robust security features, and competitive pricing make it a compelling choice in the market. However, users seeking advanced features might need to consider higher-tier plans, as pointed out by some reviewers.

Pros & Cons

  • Fast Performance: Users report that Splashtop is fast and responsive, making it feel like they're working on the remote computer directly.
  • Cross-Platform Compatibility: Splashtop supports a wide range of operating systems, allowing users to connect to their computers from various devices, such as Windows, Mac, iOS, and Android.
  • Strong Security: Security is a top priority for Splashtop, with features like 256-bit AES encryption, two-factor authentication, and device authentication to protect against unauthorized access.
  • User-Friendly Interface: Splashtop is known for its intuitive and easy-to-use interface, making it simple for both technical and non-technical users to set up and navigate.
  • Competitive Pricing: Splashtop offers competitive pricing compared to other remote desktop solutions, making it a cost-effective choice for businesses of all sizes.
  • Internet Dependency: As with any remote access service, a stable internet connection is essential for Splashtop to function correctly. Users with unreliable internet service may experience performance issues, hindering their workflow.
  • Subscription Model: Unlike a one-time software purchase, Splashtop operates on a subscription basis. While this can be convenient for some, it might lead to higher long-term costs for businesses compared to purchasing a perpetual license.
  • Mobile Device Limitations: While Splashtop offers mobile apps, controlling a desktop from a smaller touchscreen can be cumbersome. Certain tasks that require precise mouse movements or extensive typing might be less efficient on a mobile device.

Key Features

  • High-Performance Remote Access: Experience seamless remote desktop connections with low latency and high-definition quality, even on 4K monitors.
  • Cross-Platform Compatibility: Access Windows, Mac, iOS, Android, and Linux devices from any other device, ensuring flexibility across different operating systems.
  • Multi-Monitor Support: View multiple remote screens simultaneously, which is particularly useful for users who rely on multi-monitor setups for productivity.
  • File Transfer: Easily transfer files between local and remote devices without interrupting the remote session, enhancing workflow efficiency.
  • Remote Printing: Print documents from a remote computer to a local printer, making it convenient to handle physical documents from afar.
  • Session Recording: Record remote sessions for auditing, training, or troubleshooting purposes, ensuring accountability and learning opportunities.
  • Chat Functionality: Communicate with the remote user through an integrated chat feature, facilitating real-time collaboration and support.
  • Security Features: Benefit from robust security measures such as TLS and 256-bit AES encryption, device authentication, and two-factor authentication to protect sensitive data.
  • Remote Wake: Wake up a sleeping computer remotely using Wake-on-LAN, allowing access to devices that are not powered on.
  • Custom Branding: Personalize the Splashtop interface with your company’s branding, providing a professional appearance for client-facing interactions.
  • Integration with Third-Party Apps: Seamlessly integrate with popular tools like ServiceNow, Jira, and Freshdesk to streamline IT support workflows.
  • Group-Based Access Control: Manage user permissions and access rights based on groups, ensuring that only authorized personnel can access specific resources.
  • Scheduled Access: Set specific times for remote access to devices, which can help manage and control access for security and operational efficiency.
  • Session Timeout: Automatically disconnect inactive sessions after a specified period, reducing the risk of unauthorized access.
  • Customizable Alerts: Receive notifications for specific events or activities, such as login attempts or session starts, to stay informed about remote access activities.
  • Remote Reboot: Reboot a remote computer and automatically reconnect to it, simplifying the process of troubleshooting and maintenance.
  • Multi-User Collaboration: Allow multiple users to connect to a single remote session, facilitating teamwork and collaborative problem-solving.
  • Support for IoT Devices: Access and control Internet of Things (IoT) devices remotely, expanding the scope of remote management capabilities.
  • Custom Deployment Options: Deploy Splashtop in various environments, including on-premises, cloud, or hybrid setups, to meet specific organizational needs.
GoToMyPC
GoToMyPC
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked GoToMyPC

Is GoToMyPC the 'go-to' solution for remote access, or will it leave users feeling 'pc-ved'? While GoToMyPC receives generally positive feedback for its reliability and user-friendly interface, its pricing strategy has sparked debate among users.

GoToMyPC shines in its straightforward setup process and stable connections, ensuring a smooth and efficient remote work experience. Users particularly appreciate the software's compatibility with various operating systems, including Windows, macOS, Android, and iOS, making it a versatile choice for diverse users. The inclusion of features like remote printing, file transfer, and multi-monitor support further enhances its appeal. However, the pricing structure emerges as a potential drawback. Although a 7-day free trial is offered, the subsequent subscription fees are notably higher than those of competitors like TeamViewer and RemotePC, a point frequently raised by users. Some users also report occasional sluggishness with the mobile app.

In conclusion, GoToMyPC proves to be a reliable and feature-rich remote access solution best suited for individuals and businesses prioritizing a seamless and dependable remote work experience and are willing to invest in a premium solution. However, budget-conscious users may find better value in exploring alternative options.

Pros & Cons

  • Reliable Connections: GoToMyPC consistently receives praise for its dependable connections, ensuring users can rely on it for important work tasks.
  • User-Friendly Interface: The software is designed with simplicity in mind, making it easy for users of all technical skill levels to navigate and utilize its features effectively.
  • Strong Security: GoToMyPC prioritizes security with robust encryption, multi-factor authentication, and other measures to protect sensitive data during remote sessions.
  • Fast Performance: Users experience high-speed connections and minimal lag, allowing for smooth and responsive remote work, even over slower internet connections.
  • Feature-Rich: Beyond basic remote access, GoToMyPC offers a range of features like remote printing, file transfer, multi-monitor support, and mobile device compatibility, enhancing productivity and convenience for users.
  • Cost: GoToMyPC can be expensive, especially for small businesses or teams with limited budgets, compared to other remote desktop solutions.
  • Security Concerns: Some organizations have strict security policies that might prohibit third-party remote access tools like GoToMyPC, as they might require opening additional ports in firewalls or raise concerns about data privacy.
  • Performance Issues: Users have reported occasional slowness or lag, especially when dealing with graphically intensive tasks or experiencing network congestion, which can hinder productivity.

Key Features

  • Remote Access: Connect to your computer from anywhere with an internet connection, allowing you to work from home or while traveling.
  • File Transfer: Easily transfer files between your local and remote computers, ensuring you have access to necessary documents and resources.
  • Multi-Monitor Support: View and interact with multiple monitors connected to the remote computer, providing a seamless experience for users with complex setups.
  • Mobile Access: Use the GoToMyPC app on iOS and Android devices to access your computer on the go, offering flexibility and convenience.
  • Clipboard Sync: Copy and paste text and images between your local and remote computers, streamlining your workflow.
  • 256-Bit AES Encryption: Protect your data with robust encryption, ensuring secure connections and safeguarding sensitive information.
  • Guest Invite: Temporarily share access to your computer with others by sending a secure invitation link, facilitating collaboration and support.
  • Performance Monitoring: Monitor the performance of your remote sessions with real-time data, helping you identify and resolve connectivity issues.
  • Session Recording: Record your remote sessions for later review or training purposes, providing a valuable resource for documentation and analysis.
  • Customizable Shortcuts: Create keyboard shortcuts for frequently used commands, enhancing efficiency and productivity during remote sessions.
  • Wake-on-LAN: Wake up your sleeping computer remotely, ensuring you can access it even if it's not powered on when you need it.
  • Multi-User Access: Allow multiple users to access the same computer with individual accounts, supporting team collaboration and shared resources.
  • Remote Printing: Print documents from your remote computer to a local printer, maintaining productivity without needing to transfer files.
  • Two-Factor Authentication: Add an extra layer of security to your account with two-factor authentication, protecting against unauthorized access.
  • Admin Center: Manage user accounts, permissions, and settings from a centralized admin console, simplifying IT management for businesses.
Intercom
Intercom
Start Price
$39
Per Seat, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Intercom

Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages.

Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform.

Pros & Cons

  • Usability: The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect.
  • Customer Support: According to 74% of users who mentioned this, support reps are knowledgeable and helpful.
  • Training: Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation.
  • Communication: 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations.
  • Value for Money: The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this.
  • Reporting: According to 67% of users who reviewed this feature, internal reports are limited and inaccurate.

Key Features

  • Mobile Carousels: Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. 
  • Team Messaging: Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions.  
  • Product Tours: Create customizable interactive guides to orient new customers and explain products.  
  • Series Visual Campaign Builder: Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. 
  • Conversational Support: Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. 
  • Customer Data: Track unique business and customer data, like business type, location, pricing plan, product type and spend. Integrate data from a tech stack to personalize interactions and keep information up to date.
RemotePC
RemotePC
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked RemotePC

Is RemotePC the 'key' to unlocking seamless remote access, or does it leave users feeling 'unplugged'? RemotePC is generally well-regarded for its affordability and user-friendliness, particularly excelling in performance between Windows machines. Users praise its straightforward setup and comprehensive features, such as remote access, file transfer, and session recording, making it ideal even for less tech-savvy individuals. Its intuitive interface and robust functionality have earned it accolades, with many highlighting its speed and reliability as standout features. Some users have reported occasional connectivity hiccups, which are often contingent on internet stability, but these appear to be exceptions rather than the rule.

A significant differentiating factor is RemotePC's pricing strategy, which is often lauded as more competitive than rivals like TeamViewer without compromising on features or performance. This affordability, coupled with its user-friendly design and comprehensive feature set, makes it a compelling choice for individuals and businesses seeking a cost-effective and efficient remote access solution. While occasional connectivity issues have been raised, the overwhelming sentiment leans towards RemotePC being a reliable and valuable tool in today's increasingly remote-centric world.

Pros & Cons

  • Affordability: RemotePC is praised by users for being more cost-effective than many competing remote access software options, making it a budget-friendly choice for businesses.
  • User-Friendliness: The software is designed to be very user-friendly, enabling team members to quickly learn, implement, and navigate the system without requiring extensive technical expertise.
  • High Performance: Users consistently highlight the excellent performance of RemotePC, noting its speed and reliability in establishing and maintaining remote connections.
  • Strong Security: Security is a priority for RemotePC, with robust measures in place to ensure the safe and encrypted transmission of data during remote access sessions.
  • Limited Mobile App: RemotePC's mobile app functionality is reported to be lacking, which can be a significant drawback for businesses with employees who need to access work computers while on the go.
  • Occasional Connectivity Issues: Some users have reported experiencing occasional disconnections during remote sessions, which can be disruptive to workflow, especially during critical tasks.
  • Limited Linux Functionality: While RemotePC supports Linux, some features are limited on this operating system, which might be a concern for businesses heavily reliant on Linux environments.
  • Lack of Built-in Video Conferencing: RemotePC does not offer integrated video conferencing features, which are becoming increasingly important for remote teams to collaborate effectively. While it does offer a separate video conferencing solution, it is not integrated into the remote access platform.

Key Features

  • Cross-Platform Compatibility: RemotePC supports Windows, macOS, Linux, iOS, and Android, allowing seamless remote access across different operating systems.
  • Always-On Remote Access: Users can set up their computers for permanent remote access, ensuring they can connect anytime without needing someone on the other end to grant access.
  • File Transfer: Easily transfer files and folders between local and remote computers, enhancing productivity by allowing quick access to necessary documents.
  • Multi-Monitor Support: View multiple remote screens simultaneously, which is particularly useful for users who work with multi-monitor setups.
  • Remote Printing: Print documents from a remote computer to a local printer, facilitating the handling of physical documents without needing to transfer files first.
  • Session Recording: Record remote sessions for future reference or training purposes, providing a way to review actions taken during a session.
  • Chat Functionality: Communicate with the user on the remote computer via a built-in chat feature, which can be useful for troubleshooting or collaboration.
  • Scalable for Businesses: Offers scalable solutions for businesses of all sizes, including features like user management and access control for teams.
  • Security Features: Utilizes TLS v 1.2/AES-256 encryption to ensure secure connections, protecting sensitive data during remote sessions.
  • Remote Reboot: Reboot the remote computer and reconnect automatically, which is helpful for applying updates or resolving issues that require a restart.
  • Whiteboard Feature: Use the whiteboard tool to draw on the remote screen, aiding in presentations or collaborative work.
  • Mobile Access: Access remote computers from mobile devices, providing flexibility for users who need to connect while on the go.
  • Wake-on-LAN: Wake up a sleeping computer remotely, ensuring access even if the machine is not powered on at the time of connection.
  • Customizable Reports: Generate detailed reports on remote access activity, which can be useful for monitoring usage and ensuring compliance.
  • Integration with Helpdesk Systems: Integrates with popular helpdesk systems, streamlining support processes and improving response times.
  • Remote Sound: Listen to audio from the remote computer, which can be beneficial for multimedia tasks or troubleshooting audio-related issues.
  • Access Logs: Keep track of all remote access sessions with detailed logs, providing transparency and accountability for remote activities.
  • Easy Setup: Quick and straightforward installation process, allowing users to get started with remote access without extensive technical knowledge.
  • Custom Branding: Businesses can customize the RemotePC interface with their branding, creating a cohesive experience for clients and employees.
Zoho Assist
Zoho Assist
Start Price
$12
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Zoho Assist

Is Zoho Assist the real deal when it comes to remote support? User reviews from the past year paint a largely positive picture of Zoho Assist, particularly for its user-friendliness and affordability. Users consistently highlight the intuitive interface, emphasizing its simplicity even for those less tech-savvy. This ease of use, combined with robust security features, makes it a popular choice for businesses of all sizes. Its versatility in handling both attended and unattended remote access further adds to its appeal, catering to a wide range of support scenarios. However, the lack of direct phone support emerges as a notable drawback, potentially a dealbreaker for some users who require immediate assistance. The limited branding control also poses a challenge for businesses seeking extensive customization. For instance, one user expressed frustration, stating, "Zoho assist has no direct phone call support, just email support." Another user highlighted the inability to display two monitors simultaneously using the preferred Windows native client, a significant limitation for those needing multi-monitor access. Despite these drawbacks, Zoho Assist's compatibility across various platforms, including Windows, Mac, Linux, and Android, along with its seamless integration with other Zoho products, significantly enhances its value proposition. This integration is particularly beneficial for businesses already entrenched in the Zoho ecosystem, enabling smoother workflows and enhanced team collaboration. In conclusion, Zoho Assist proves to be a robust and reliable remote support solution best suited for businesses prioritizing ease of use, affordability, and strong security, especially those already invested in the Zoho ecosystem.

Pros & Cons

  • Simple Setup: Zoho Assist is web-based, so there's no need for customers to install software before a session.
  • Multi-Platform Support: Technicians can use Zoho Assist to support a variety of devices, including Windows, Mac, Linux, iOS, and Android.
  • Secure Connections: Features like two-factor authentication and SSL encryption help keep data safe during remote sessions.
  • Limited Communication: Users can't make real-time voice calls during a session, making it difficult to communicate directly.
  • No Automated Chat Records: The software lacks the ability to automatically send chat transcripts after a session, making record keeping of support interactions difficult.
  • Unattended Agent Issues: Some users have reported that unattended agents sometimes go offline after intense troubleshooting sessions that involve multiple reboots and connections.

Key Features

  • Unattended Access: Set up remote access to computers without needing the end-user to be present, ideal for after-hours maintenance.
  • File Transfer: Securely transfer files between the technician and the remote computer during a session, supporting efficient troubleshooting.
  • Multi-Platform Support: Access and control devices across various operating systems including Windows, Mac, Linux, Android, and iOS.
  • Custom Branding: Personalize the remote support interface with your company’s logo and colors to maintain brand consistency.
  • Session Recording: Record remote sessions for auditing purposes or training, ensuring transparency and accountability.
  • Reboot and Reconnect: Reboot the remote computer and automatically reconnect to the session without losing control.
  • Voice and Video Chat: Communicate with clients directly through integrated voice and video chat during remote sessions for clearer support.
  • Remote Printing: Print documents from the remote computer to a local printer, facilitating seamless document handling.
  • Instant Chat: Use the built-in chat feature to communicate with the remote user in real-time, enhancing collaboration.
  • Multiple Monitor Navigation: Easily switch between multiple monitors connected to the remote computer, ensuring comprehensive support.
  • Security and Encryption: Protect data with SSL and 256-bit AES encryption, ensuring secure remote sessions.
  • Mobile App: Manage remote support sessions on-the-go with the Zoho Assist mobile app, available for both Android and iOS devices.
  • Integration Capabilities: Seamlessly integrate with other Zoho products and third-party applications to streamline workflows.
  • Session Scheduling: Schedule remote support sessions in advance, allowing for organized and planned assistance.
  • Reports and Analytics: Generate detailed reports on session activities to analyze performance and improve service delivery.
  • Wake on LAN: Power on remote computers that are in sleep mode, ensuring accessibility even when devices are not actively running.
  • Clipboard Sharing: Share clipboard content between local and remote computers, simplifying data transfer during sessions.
  • Two-Factor Authentication: Enhance security with an additional layer of authentication, protecting access to remote sessions.
  • Custom Email Templates: Create and use personalized email templates for session invitations, maintaining professional communication.
  • Session Notes: Add notes during or after a session to document important information and actions taken for future reference.
Quick Assist
Quick Assist
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Quick Assist

Can Quick Assist quickly assist users, or does it quickly fall short? User reviews from the last year reveal a mixed bag. While Quick Assist, Microsoft's remote desktop tool, earns praise for its user-friendly design and seamless integration with Windows, it grapples with significant drawbacks. Users appreciate the straightforward interface, highlighting its accessibility even for those less tech-savvy. For instance, one user shared how Quick Assist simplified remote support for students and parents unfamiliar with complex configurations. This ease of use stems from its pre-installation on Windows 10 and 11, eliminating the need for additional downloads or installations.

However, Quick Assist's limitations quickly become apparent when compared to alternatives like AnyViewer or TeamViewer. The lack of file transfer capabilities, a standard feature in most remote desktop software, is a major pain point. Users express frustration at being unable to perform simple tasks like copying and pasting text or transferring files, hindering productivity and efficiency. Additionally, the absence of cross-platform compatibility restricts its use to Windows devices, a significant disadvantage in today's diverse technological landscape. While Quick Assist might be a quick fix for basic remote assistance on Windows, its shortcomings make it a less suitable option for users requiring more comprehensive features or cross-platform compatibility.

Pros & Cons

  • Pre-installed Availability: Quick Assist is already included with Windows 10 and 11, eliminating the need for downloads or installations.
  • No Account Creation: Users can connect and provide assistance without requiring the other party to create an account, simplifying the connection process.
  • Ease of Use: Quick Assist is known for its user-friendly interface, making it simple for both technical and non-technical users to navigate and utilize its features.
  • Limited Features: Quick Assist lacks features commonly offered by other remote control software, such as built-in file transfer capabilities. This can be inconvenient for business users who frequently need to share files during remote sessions.
  • Admin Rights for Installation: The newer version of Quick Assist, distributed through the Microsoft Store, requires administrator rights to install. This can be an obstacle in corporate environments where users may not have local administrator privileges on their machines.

Key Features

  • Remote Assistance: Allows a helper to remotely control a user's computer to troubleshoot issues directly.
  • Secure Connection: Utilizes a secure connection to ensure that data is protected during remote sessions.
  • Easy Access: Integrated into Windows, making it readily available without the need for additional downloads or installations.
  • Session Code: Requires a unique session code for each remote assistance session, enhancing security and privacy.
  • Screen Sharing: Enables the helper to view the user's screen in real-time, facilitating effective problem-solving.
  • Annotation Tools: Provides tools for drawing on the screen, allowing helpers to guide users visually through complex processes.
  • Multi-Monitor Support: Capable of handling multiple monitors, ensuring that helpers can see all screens if the user has a multi-monitor setup.
  • Cross-Platform Compatibility: Works across different versions of Windows, ensuring broad usability and support.
  • Session Termination: Users can end the session at any time, giving them control over their privacy and security.
  • Performance Optimization: Designed to operate efficiently even on lower bandwidth connections, minimizing lag and ensuring smooth interaction.
  • User-Friendly Interface: Features a straightforward interface that simplifies the process of connecting and receiving help.
  • Built-In Chat Functionality: Includes a chat feature for communication between the helper and the user during the session.
  • Automatic Updates: Receives updates through Windows Update, ensuring that the software remains current and secure.
  • Accessibility Features: Supports accessibility tools, making it usable for individuals with disabilities.
  • Logging and Reporting: Provides logs of sessions for auditing and review purposes, useful for IT departments.

COMPARE THE BEST Remote Desktop Software

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Product
Score
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SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Remote Desktop Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
TeamViewer
$24.90
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TeamViewer
Chrome Remote Desktop
$0
Free
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Chrome Remote Desktop
AnyDesk
$0
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
AnyDesk
Zendesk
$55
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Zendesk
Splashtop
$0
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Splashtop
GoToMyPC
$0
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
GoToMyPC
Intercom
$39
Per Seat, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Intercom
RemotePC
$0
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
RemotePC
Zoho Assist
$12
Monthly, Freemium
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Zoho Assist
Quick Assist
$0
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Quick Assist

All Remote Desktop Software (21 found)

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Buyer's Guide

Remote Desktop Software Is All About Reducing Customer Effort

By Kriti Sahay, Technical Writer at SelectHub

Remote Desktop Software BG Intro

Have you ever been in a situation where your phone or device needed software support, but going to a service center was infeasible or inconvenient? Luckily, remote desktop software exists and allows support agents to access workstations via internet and local networks from anywhere in the world.

Convenience is critical in customer service. Customers want to see their issues resolved with as little effort as possible. Offering remote IT support is a way of reducing customer effort and enhancing CX, or customer experience.

This guide to remote desktop solutions is a crash course in selecting the right system for your business. To begin, we’ll start with a rundown on this unique category help desk software. Next, we’ll cover different features, deployment methods, benefits and industry reasons for implementing a remote access solution. By the end, you’ll be able to compare providers and pick the best software for you.

Executive Summary

  • Remote desktop software allows agents to access their company workstations and solve issues from any device.
  • Using the software is simple and generally only takes a few minutes to set up.
  • Many versions of Windows come with built-in remote access, but if you run a call center or any business, consider a third-party tool for the best performance and functionality.
  • Handle complicated tasks such as controlling client’s computers and dealing with technical issues from any device by connecting remotely to a more robust system
What This Guide Covers

What is Remote Desktop Software?

Remote desktop software is software that helps users connect to a distant network or a computer. The system joins two or more networks in different geographical locations and allows you to access a device remotely. Computer manufacturers and help desk systems commonly use these programs for troubleshooting and software support.

Given Salesforce’s recent finding that only 43% of all customers still prefer non-digital channels for support, it’s clear that customers today rely on digital channels the most. Digital channels are more convenient for most customers and generally promise a smoother experience. Offering remote desktop support is another way to expand on your digital offerings and enhance customer experience.

Deployment Methods

When it comes to remote desktop software, multiple deployment methods cater to today’s market. You can choose between on-premise installation, cloud-based deployment or a hybrid combination of two.

Cloud-based installation is popular these days because of its reduced maintenance, automatic upgrades, flexibility, fewer data breach risks, and lower upfront costs. On the other hand, on-premise software offers more customizable options and doesn't require an internet connection or a reliance on vendors.

Generally, the type of deployment that works best for your organization depends on your size. Small or midsized businesses that lack IT and technical expertise usually opt for cloud applications. These ventures need an easy-to-use, lightweight system. Companies with a robust IT team and expertise can go for on-premise deployment and save significantly in the long run.

Primary Benefits

Benefits of Remote Desktop Software

Offers More Flexibility

Remote desktop software allows agents the flexibility and freedom to work from any part of the world. Agents can connect to any desktop or device anywhere even if they’re away from their workstations. It's ideal for organizations that have virtual support desks because they can offer software troubleshooting and IT support even without physical service centers.

It also offers customers the flexibility to get their device fixed from anywhere at any time. There’s no need for making an appointment at a service center and taking the time to go there.

Reduces Customer Effort

Customer effort score is an important help desk KPI. It measures how much effort a customer has to normally take to get their issue resolved. Salesforce found that only 13% of customers think it takes very little effort to get their issues resolved. In such circumstances, every little bit you can do to reduce customer effort counts.

Remote access systems offer customers the convenience of getting their software issues resolved from the comfort of their own homes. This reduces customer effort and improves customer satisfaction.

Allows Multitasking

Sometimes, agents need to troubleshoot multiple client problems simultaneously. In this case, a remote access system helps them handle connections to more than one desktop at a time. The session handling features let them switch between support sessions whenever needed. These features, in turn, improve agent productivity and enable agents to resolve more tickets quickly.

Remote Desktop Software Categories

Implementation Goals

Goal 1

Increase Customer Satisfaction Rate

One of the primary aims of all remote desktop software is streamlining and improving business-customer relationships. From remote printing to real-time chatting capabilities, the software effectively improves customer satisfaction rates by helping agents stay available to address queries regardless of their geographical location and device availability.

Goal 2

Boost Workflow Efficiency

The software lets you do more in less time by centralizing all data and activities, giving everyone access. Moreover, automation and multi-device access reduces the work of transferring files from one system to another.

Goal 3

Improve Customer Retention

Offer support to clients from mobile phones or any other device even when you’re not at a workstation. Reduce the chances of missed calls and enhance customer satisfaction and retention rates.

Goal 4

Drive Profits and Revenue

By offering 24/7 agent availability, you can nurture potential clients and convert them into customers.

Goal 5

Stay Ahead of Competition

Stay ahead of competitors with prescriptive and predictive analysis, machine learning and AI techniques that help you determine the best approach and strategy to reach customers with the highest success probability.

Basic Features & Functionality

Built-In Chat Feature

Speak with clients over live chat while working on their desktop, eliminating the chances of distraction and wasting time.
Unattended Access

Connect to a client’s computer regularly to provide support and technical assistance without disturbing them.
Two-Way Screen Sharing

Access a remote desktop and share the screen with one or more clients simultaneously.
Screen Recording

Record on-screen action for future reference, audit activity and educational purposes.
Remote Printing

Access files remotely and print from anywhere.
Auto Reboot and Reconnect

Wipe computers clean by clearing out caches and deleting memory.
Switch User

Log in as a different user and install updates and new software.
Data Security

Store all your information in secure data centers with zero possibility of a data breach when you work remotely. State-of-the-art technology protects the connection through a remote access tool to reduce risks like data loss and hacking.

Advanced Features & Functionality

Session Usage Reporting

Gain insight into how your clients use software to track and improve team performances.
Remote Screen Scaling

Sometimes the client's resolution may vary from your desktop, making it challenging to work remotely. Remote screen scaling helps agents adjust their desktop's remote control window according to their client's display so that they can access it seamlessly and resolve issues in one go.
Multi-Window Control

Switch between various remote control windows and transfer files from one device to another.
File and Clipboard Transfer

Replace corrupted data or install applications from the computer. This feature also helps agents to give commands or copy scripts to remote systems.

Current & Upcoming Trends

Let’s look at some of the major trends driving the growth of remote desktop software.

Remote Desktop Software Trends

Using Multiple Environments

Customer expectations are always growing. In 2022, Zendesk found that 60% of consumers had higher customer service standards than before. In 2023, Zendesk further found that 72% of customers wanted to be serviced immediately after contacting the company, with 66% saying that their day could be ruined by just one negative customer service interaction.

It’s no wonder then, that one of the latest trends seen in remote access systems is connecting with various remote desktop control windows so that the agents can offer support to multiple users simultaneously and stay productive. Agents can also switch between remote control windows whenever required. This allows agents to meet the needs of multiple customers and drastically reduces wait times.

Sound Cybersecurity

When using remote access systems, customer data privacy is a major concern. More and more customers have become aware of and interested in data privacy. A Cisco report from 2022 found that 81% of consumers said that the way a company treats their data is indicative of how it treats them as a customer. Businesses are also taking note of this, and, in a 2023 report, 95% of businesses agreed that data privacy is a major concern for them.

Cloud technology will continue to grow in the future, especially among small businesses. Due to this growing trend, it’s essential to protect key business networks and facilitate strong workforce productivity by leveraging highly sound and secure cybersecurity features such as penetration testers, secured servers and encrypted data that can help in protecting networks.

Software Comparison Strategy

You can find lists of the best and worst remote desktop software on the market, but there's no one-size-fits-all approach because every business has different requirements and customer support needs. What may work for one may not be the best for another.

To find the most appropriate software, you must first determine the most important features for your business. Then, rank those needs with the help of a requirements template. Before you start comparing between two providers, analyze what your competitors are using. Once you have the answer, search for a platform that provides those extra capabilities.

Factors to Consider Before Buying Remote Desktop Software

To reap the maximum benefits from the solution, look at the following factors before finalizing your decision.

Security and Data Protection

Make sure your software offers excellent data security. While many vendors in the market promise to protect systems, it’s vital to conduct some thorough research by checking their records and customer reviews to verify all claims. Also, ensure that the security measures of your chosen provider comply with the latest industry standards.

Functionality

Focus on features that are important to your needs and serve your organizational goals. Some essential capabilities to check are mobile access, compatibility with existing operations, file transfer speed and more. Make sure that your software has an interactive and intuitive interface.

Customer Support

Your vendor should offer active and reliable customer support with 24/7 availability via various channels, including live chat, calls, SMS and more. Some solutions may also require live support from customer representatives, especially while solving complicated issues.

Cost & Pricing Considerations

The cost of remote desktop software for all three types of deployment (on-premise, cloud-based and hybrid) depends on how you install and pay for it. If you choose to opt for a cloud-hosted solution, you may need to pay for an ongoing subscription based on the number of users.

For on-premise software, you’ll pay a one-time fee or recurring license purchase. Before figuring out your final pick, consider extra operation expenses and the total cost of ownership. Common additional expenses include add-on capabilities, training, maintenance, implementation support, version updates, data migration and customization.

The Most Popular Remote Desktop Software Software

Although what could be the “best remote desktop software” for you depends on your company’s needs, we’ll examine some of the industry leaders that have successfully addressed the needs of most organizations. Check out our picks below!

TeamViewer

TeamViewer is a comprehensive solution that enables users to remotely connect to servers and IoT devices from any location worldwide. It offers desktop sharing, file sharing and online meetings. Users can view and complete tasks on both work and personal devices. It also offers extensive capabilities for remote IT support through screen sharing and screen takeover.

TeamViewer

TeamViewer dashboard. Source

Zendesk

Zendesk offers streamlined customer and sales support products. It enables you to provide world-class customer support across multiple channels, It offers process automations, pre-built dashboards, dynamic forms and customer ticket fields.

The AI-powered bots optimize engagement by answering FAQs, providing 24/7 support, collecting information, auto filing tickets and delivering chat transcripts. When integrated with third-party apps, it allows you to offer remote IT support and troubleshooting to customers around the world. For more information, see our Ultimate Zendesk Review.

Zendesk

Live chat-based support with Zendesk. Source

ServiceNow

ServiceNow offers a cloud-based suite for managing digital business workflows that ensure improved employee productivity, cost optimization and enhanced customer experiences. IntegrationHub minimizes integration costs and increases IT efficiency.

Its other offerings include a UI builder, AI-supported search, process optimization, chatbots, integrations for remote desktop support and more.

NABD Customer Service

ServiceNow agent workspace. Source

Intercom

Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels. It also offers multiple integrations for screen sharing and remote support.

Intercom

Customer support with Intercom. Source

Freshdesk

Freshdesk is a cloud-hosted help desk solution that boosts customer satisfaction and engagement rates by simplifying ticketing with multiple customization options for agent roles, ticket forms and portals.

The system also provides a field service module with quick issue resolution, omnichannel customer engagement and automatic appointment management. Its map view function lets users track dispatches in real time and lets agents manage information and identity access for data security. It offers multiple integrations for remote access support.

Freshdesk

Ticket management with Freshdesk. Source

 

 

Questions To Ask Yourself

Before taking a pick, ask these questions to yourself that can help organizations streamline your selection process:

  • Can this software meet your organization’s requirements?
  • Do you need to integrate your remote access with other software, like an ERP?
  • What’s the vendor’s turnaround time for support in case there’s a system emergency?
  • Which is better: cloud or on-premise deployment?
  • What channels does this software support?
  • How will it enhance your organization’s productivity?
  • How many people can the software accommodate? Are you prepared for sudden customer growth?
  • Does your product have guaranteed uptime or any other assurances you won't get disconnected with a customer?
  • How well does the software work for recording customer calls to facilitate training later?

Remote Desktop Key Questions

 

 

 

Questions To Ask Vendors

Use these questions as a starting point for conversations with vendors.

About the Software

  • How often are updates offered?
  • Do automatic updates impact the software's accessibility?
  • How well does the software integrate with other Business Intelligence tools?
  • What features cost extra?
  • Is there training to support user adoption?
  • Is there a guarantee of satisfaction?

About the Vendor

  • What is the cost of customer support?
  • What do you specialize in? Can you serve organizations of all sizes?
  • Is customer relationship management a major priority for you?
  • What is your track record of customer success?
  • What redundancy and security protocols do you follow to protect data?
  • What kind of support do you offer? Phone support? Email? Live chat?
  • Are you prepared to provide maintenance and support for the long term?

Next Steps

Remote Desktop Software is an essential part of a help desk system and streamlines critical components of an organization’s customer support process. It enables you to maximize customer convenience and create long-term, happy customer relationships.

Choosing the right product for your business involves extensive research to find what matches your exact needs and offers unmatched results. Our free comparison report is the perfect starting point for your software selection journey. Don’t forget to check it out!

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Kriti
By Kriti Sahay
Technical Content Writer
Kriti Sahay is a Technical Content Writer at SelectHub, writing content for Help Desk and Call Center Software. Kriti is based out of New Delhi, India. When she's not handling Buyer's Guides and other informational articles, she can be found experimenting in her kitchen, street shopping, or painting!
See Full Bio
Joan
Technical Research By Joan Akash
Senior Analyst
Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry.
See Full Bio
Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
See Full Bio
Dianna
Edited By Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.
See Full Bio