Categories   >   Patient Check-In Kiosk Software
Last Reviewed: November 20th, 2024

Best Patient Check-In Kiosk Software Of 2024

What is Patient Check-In Kiosk Software?

Patient Check-In Kiosk Software revolutionizes the patient reception process in healthcare environments. It's a digital solution targeting common issues like manual check-in inefficiencies, patient queuing and data entry errors. Core functionalities embrace self-check-in, digital form completion, co-pay collection, and seamless integration with practice management systems. Innovative features are bidirectional data integration and multi-lingual support. Medical practices, hospitals, clinics, and specialist healthcare centers greatly benefit from this software, resulting in improved patient satisfaction and clinic efficiency. On the flip side, certain limitations must be taken into account. These include the initial deployment costs, ongoing maintenance, and potential resistance from less tech-savvy patients. In conclusion, Patient Check-In Kiosk Software delivers an unmistakable value proposition, optimizing patient flow, enhancing data accuracy, freeing up administrative burden, and significantly enriching the patient experience, making it a must-have in today's digital healthcare era.

What Are The Key Benefits of Patient Check-In Kiosk Software?

  • Optimizes Patient Check-In
  • Enhances Patient Experience
  • Improves Operational Efficiency
  • Reduces Administrative Burden
  • Ensures Accurate Data Capture
  • Streamlines Check-In Workflow
  • Promotes Patient Autonomy
  • Aids Practice Productivity
  • Supports Seamless Integrations
  • Increases Reception Capacity
Read more

Overall

Based on the latest available data collected by SelectHub for 48 solutions, we determined the following solutions are the best Patient Check-In Kiosk Software overall:

Optum
Optum
Start Price
$0
Per Transaction, 0.5% Flat Rate
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Optum

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces.

Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

Pros & Cons

  • Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
  • Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
  • Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
  • Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
  • Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
  • Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.

Key Features

  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.
WebPT
WebPT
Start Price
$99
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked WebPT

WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records.

While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

Pros & Cons

  • User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
  • Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
  • Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
  • Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
  • Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.

Key Features

  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
FollowMyHealth
FollowMyHealth
Start Price
$2
Per Patient, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked FollowMyHealth

FollowMyHealth receives mixed reviews from businesses, with praise for its streamlined communication and patient empowerment features, but criticism for limited customization and occasional technical glitches. Users appreciate the platform's ease of use for both patients and staff. One doctor commented, "FollowMyHealth has been a game-changer for our practice. Patients love being able to schedule appointments and refill prescriptions online, and it's saved us so much time on administrative tasks." However, some businesses find FollowMyHealth lacks flexibility. A clinic manager remarked, "The interface feels generic and doesn't allow us to customize it much to match our brand or cater to specific patient needs. Compared to [competitor product], which offers tailored modules for different specialties, FollowMyHealth feels a bit one-size-fits-all." Integration with existing EHR systems can also be challenging, leading to data silos and frustrated staff. "Setting up FollowMyHealth with our EHR was a nightmare," shared a medical assistant. "The data transfer wasn't seamless, and we still have to manually update some things in both systems, which is inefficient." Despite these drawbacks, many businesses recognize FollowMyHealth's potential for improved patient engagement, citing it as a step up from basic patient portals. As one nurse put it, "While it's not perfect, FollowMyHealth is definitely better than just sending appointment reminders by email. Patients are more proactive about their health now, and we can track their progress more easily." Ultimately, the decision to use FollowMyHealth depends on individual business needs and priorities. Those seeking a user-friendly platform for basic patient engagement may find it a good fit, while those requiring extensive customization or seamless EHR integration might need to explore other options.

Pros & Cons

  • Improved Patient-Provider Communication: Streamlines communication through secure messaging, appointment scheduling, and test results sharing.
  • Enhanced Patient Engagement: Empowers patients with self-service tools like appointment booking, medication reminders, and personalized health education.
  • Reduced Administrative Burden: Automates tasks like appointment reminders and prescription refills, freeing up staff time for patient care.
  • Increased Care Coordination: Facilitates collaboration between providers through shared care plans and secure patient data exchange.
  • Improved Clinical Outcomes: Promotes preventive care, medication adherence, and early disease detection through patient engagement tools.
  • Limited Customization: Interface lacks flexibility for branding and tailoring to specific patient populations.
  • Integration Challenges: Can be difficult to integrate with existing EHR systems, leading to data silos.
  • Technical Glitches: Users report occasional bugs and technical issues that disrupt workflow.
  • Cost Concerns: Subscription fees can be perceived as high for some healthcare organizations.
  • Limited Adoption by Patients: Not all patients are comfortable using technology, hindering platform adoption.

Key Features

  • Patient portal: A secure online platform for patients to access their medical records, communicate with providers, schedule appointments, and manage their health data.
  • Secure messaging: Patients can securely message their providers with questions and concerns, and receive timely responses.
  • Appointment scheduling: Patients can easily schedule and reschedule appointments online, 24/7.
  • Medication management: Patients can view their medication lists, refill prescriptions, and receive medication reminders.
  • Health tracking tools: Patients can track their health data, such as blood pressure, weight, and blood sugar levels, and share this information with their providers.
  • Telehealth integration: Patients can connect with providers for virtual visits through the FollowMyHealth platform.
  • Patient education resources: Patients can access a library of educational resources on a variety of health topics.
  • Customizable care plans: Providers can create personalized care plans for their patients, which can be accessed and tracked through the FollowMyHealth platform.
  • Population health management tools: Healthcare organizations can use FollowMyHealth to track and manage the health of their patient populations.
Nextech
Nextech
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Nextech

Nextech, a comprehensive practice management solution designed to streamline workflows for specialty practices, has elicited a range of feedback from users over the past year. While opinions on the platform's efficacy vary, several recurring themes emerge from user reviews, shedding light on its strengths, weaknesses, and ideal user base.

Nextech's robust features and customizability are frequently cited as major advantages. Users appreciate the platform's ability to adapt to the specific needs of different specialties, with tools for appointment scheduling, billing, and electronic health records (EHR) management. The platform's integration with other software systems is also highlighted as a strength, enabling seamless data exchange and reducing manual data entry. However, some users find the extensive customization options overwhelming, leading to a steep learning curve and implementation challenges.

Nextech's EHR functionality receives mixed reviews. Some users praise its comprehensive features, such as charting, e-prescribing, and patient portal access. Others express concerns about the EHR's user interface, citing issues with navigation and data entry. Additionally, while Nextech offers a mobile app, its functionality is limited compared to the desktop version, which can be inconvenient for users who require on-the-go access.

In comparison to similar products, Nextech stands out for its specialization in serving the needs of specialty practices. Its features and workflows are tailored to address the unique challenges faced by these practices, such as complex billing requirements and specialized clinical documentation. This focus on specialty practices differentiates Nextech from more generic practice management solutions.

Considering its strengths and weaknesses, Nextech appears best suited for larger specialty practices with dedicated IT resources and a willingness to invest time in implementation and training. The platform's extensive features and customizability can provide significant value to these practices, but may overwhelm smaller practices with limited resources.

Pros & Cons

  • Intuitive Interface: Users appreciate the clean and modern interface, finding it easy to navigate and locate desired features. The system's layout is logical and contributes to a smooth user experience.
  • Specialization for Ophthalmology: Nextech is specifically designed for ophthalmology practices, offering features and tools tailored to their unique workflows and needs. This specialization eliminates the need for extensive customization or workarounds, enhancing efficiency.
  • Comprehensive Functionality: The platform provides a wide range of features, including appointment scheduling, patient records management, e-prescribing, image management, and billing tools. This comprehensive suite of functionalities streamlines operations and reduces the need for multiple software systems.
  • Steep Learning Curve: The software's interface can be overwhelming for new users due to its complexity and lack of intuitive design, leading to a prolonged onboarding process and potential disruptions to workflow.
  • Customization Challenges: Tailoring the software to specific workflows or specialties can be difficult, as customization options are limited and often require advanced technical knowledge or assistance from Nextech support, potentially hindering efficiency and user satisfaction.
  • Integration Issues: Seamless integration with other healthcare systems or software can be problematic, leading to data silos and inefficiencies in information exchange, potentially impacting care coordination and patient management.
  • Reporting Limitations: Generating custom reports or extracting specific data for analysis can be cumbersome, as the reporting functionality may lack flexibility and user-friendliness, potentially hindering data-driven decision-making and performance tracking.

Key Features

  • Scheduling Capabilities: View and schedule all providers, procedure rooms, equipment or any combination of resources. Includes multi-provider, multi-location and multi-resource scheduling capabilities, along with limit or warning settings for multiple appointments. 
  • Appointment Tools: Move appointments by cutting and pasting, copying, or dragging and dropping. A first available appointment finder saves time. Automated text messages remind patients of their appointments, and responses automatically update the scheduler. 
  • Charting Capabilities: Quick charting with adaptive templates for different specialties simplify the process. Users can review charts, notes and refill prescriptions from anywhere. 
  • Billing: The revenue cycle management solution streamlines claims management, patient access, and denials and appeals. 
  • Patient Portal: Patients are able to make payments as well as view medical history and insurance information. 
  • Analytics: Access patient data such as demographics and practice performance trends to understand the overall health of the practice and maximize profitability. 
TriZetto
TriZetto
Start Price
$300
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked TriZetto

TriZetto garners praise for its comprehensive suite of features that streamline medical billing processes, from patient registration and insurance verification to claim submission and payment processing. Users appreciate its ability to automate tasks, reducing manual effort and the potential for errors. The software's scalability makes it suitable for healthcare organizations of all sizes, accommodating the needs of both small practices and large enterprises. Additionally, TriZetto's analytics and insights empower healthcare professionals to make data-driven decisions, improving patient care and optimizing revenue cycles.

However, some users note that TriZetto's robust functionality comes at a cost, as it can be more expensive than some competing solutions. The software's complexity may also present a learning curve for new users, requiring additional training and support. Despite these drawbacks, TriZetto remains a popular choice for healthcare organizations seeking a comprehensive and scalable medical billing solution. Its ability to automate tasks, improve efficiency, and provide valuable insights makes it particularly well-suited for large organizations with complex billing needs.

Pros & Cons

  • Cost Savings: Electronic documentation decreases paperwork, enhances employee efficiency, and leads to reduced office supply and operational costs in the long term.
  • Patient Engagement: Patient portals empower individuals to access their health information, schedule appointments and communicate with healthcare providers.
  • Patient Safety: Features like medication alerts and allergy notifications help prevent errors and improve patient safety.
  • Learning Curve: Staff may require time and training to adapt to new technology, potentially affecting productivity during the transition phase.
  • Data Security Concerns: EHRs are vulnerable to data breaches and cybersecurity threats, requiring robust security measures and ongoing vigilance.

Key Features

  • Claims Processing: Automatically verify insurance and sweep claims, scrubbing them of any mistakes or coding errors, which often lead to denials or delayed reimbursement. This speeds up the process of submitting claims while helping improve first-time acceptance rates.  
  • Claims Reconciliation: Automate claims tracking throughout the reimbursement cycle. Monitor and convert EOB information into 835 remittance files to reduce errors and time spent reconciling claims. 
  • Rejection Prevention: Apply coding edits to insurance claims prior to submission. Receive error messages to identify rejections before they happen, reducing claims rejections. 
  • Eligibility Checks: Directly connect to insurance providers for real-time validation of patient eligibility. Integrate with practice management systems to seamlessly update patient insurance information. 
  • Patient Responsibility Estimation: Generate patient cost estimates in real time to improve client satisfaction and likelihood of payment. 
  • Prior Authorization: Automatically send prior authorization requests for treatment to patient insurance providers. Communicate with payers and track authorization requests within the provider portal. 
  • Patient Payments: Provide patients with a selection of payment options, including credit card processing, a payment portal and text-to-pay processing, to improve patient experiences. 
  • Denials Management: Receive claims denial notifications, along with causes and potential for appeal. Monitor error, edit and payer trends to reduce future denials. 
  • Contract Management: Audit payments against contractual agreements with payers. Automatically generate documents and track efforts to dispute underpaid obligations. 
  • RCM and Coding Services: Outsource revenue cycle management and coding processes, such as billing, patient statements, registration and insurance claims coding, to focus more on patient care and less on administrative tasks. 
  • Credentialing: Check and manage employee credentials against payer requirements to ensure maximum reimbursement. Store employee documentation to remain up-to-date on expired credentials. 
Quickbase
Quickbase
Start Price
$35
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Quickbase

Quickbase is a user-friendly platform suited to help businesses optimize project management with custom applications, workflow automation and data-driven insights. Its no-code structure and intuitive interfaces to develop applications and reports quickly, even with minimal coding experience, are often mentioned by users.

Users can centralize data from multiple sources and access advanced data insights on key project metrics to improve decision-making, save time and optimize resource allocation. Extensive customization options are another reviewer favorite, enabling users to build solutions tailored to their specific needs.

Integration with third-party applications adds to Quickbase's appeal by enhancing productivity and streamlining operations. Additionally, reviewers consistently highlight the abundance of training resources and documentation available, including guides, video courses and a supportive user community.

Despite high customization and ease-of-use, reviewers note a learning curve to optimize adoption and performance. Quickbase’s “reads”-based cost structures are also a barrier for smaller businesses with limited budgets.

Overall, Quickbase is an excellent option for businesses who require extensive customization to optimize their project management, offering ease-of-use with data accessibility and custom apps for task management.

Pros & Cons

  • Ease of Use: Use a no- or low-code structure to easily input and access data. Speed up application development and report creation with easy navigation and intuitive interfaces.
  • Workflow Automation: Streamline processes and task management using workflow emails, notifications and live data views through charts and graphs.
  • Customization: Build customized applications for unique business processes using AI, pre-built templates and no code software. Access custom portals for teams and clients, define personalized user roles and permissions and utilize dynamic dashboards.
  • Data Accessibility and Data Analysis: Eliminate date silos by consolidating information from multiple sources into a centralized view. Generate custom reports to visualize data intuitively, track key metrics, and identify trends and patterns.
  • Integration: Enhance productivity and streamline operations by integrating with third-party applications and using API access to build custom extensions.
  • Training Resources and Documentation: Access training resources and documentation in the form of guides, video courses, certifications, online help and a strong user community to help users learn the intricacies of the solution.
  • Learning Curve: New users may face a steep learning curve and adoption can be challenging for those unfamiliar with programming principles.
  • Cost: The pricing can be a barrier for some organizations, especially smaller ones or those with limited budgets.

Key Features

  • No-Code Builder: Create custom project management applications with minimal coding experience. Use AI, drag-and-drop tools and pre-built templates to design custom applications for your team's needs and workflows.
  • Integrations: Use pre-built integration channels to unify existing business systems, data sources and workflows with third-party tools. Eliminate manual data entry and ensure all project information is centralized and up-to-date using APIs to develop custom extensions.
  • Automated Workflows: Use automation features to streamline repetitive tasks and processes within your projects. Set up automated triggers and actions based on specific events, such as sending notifications when a task is completed or automatically generating reports when deadlines approach.
  • Dashboards: Use interactive dashboards to gain a real-time, centralized view of all your projects. View key project metrics, resource allocation, task statuses and overall progress to identify potential issues early on and make informed decisions to keep projects on track. Filter, group, modify and search dashboards to improve project analysis. Design highly personalized, role-based dashboards with simple drag-and-drop functionality.
  • Mobile Apps: Build and access mobile-ready applications, monitor projects securely and remotely, and view mobile dashboards.
  • Customizable Reporting: Create custom reports and dynamic dashboards tailored to your specific needs. Analyze project performance, identify trends and make data-driven decisions by intuitively visualizing project data using charts, graphs and tables.
  • Role-Based Security: Improve data security and access control with role-based permission to ensure only authorized personnel can view or modify sensitive project information. Define user roles and assign specific access levels to different team members based on their needs.
AdvancedMD
AdvancedMD
Start Price
$500
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked AdvancedMD

AdvancedMD is an intuitive cloud-based tool. While some users were happy with the system’s integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. There were mixed reviews on its reporting capabilities. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Pros & Cons

  • Customization: Of the reviews that mentioned the system’s customization, more than 70% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.
  • User-Friendly: About 55% of users who mentioned its user-friendliness found it easy to use and navigate.
  • Implementation: The vendor does not offer sufficient implementation support, and the system has a steep learning curve, as noted by more than 80% of user reviews that discuss getting the system up and running.
  • Functionality: Though the system offers a robust list of features, 66% of reviews that discuss features felt that the features’ functionality was lacking in some aspects.
  • Price: Of the users who mention price in their review, more than 90% were upset with hidden fees and felt that the system’s high price was not worth the money.
  • Customer Support: Of the reviews that discuss customer service and support, 65% felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues users reported.
  • Performance: About 94% of reviewers that mentioned performance said that the system is slow and buggy, with recurring crashes and connectivity issues.

Key Features

  • Scheduling: Medical scheduling tools allow users to quickly view appointments and patient information by hovering their mouse over the calendar. Additionally, patient visits can be tracked, and recurring appointments can be set while automated patient reminders are sent out, reducing no-shows. 
  • Billing: In addition to collecting patient payments, it is able to verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.  
  • Clearinghouse: Sweep claims of any coding errors to ensure an accurate claim submission. Any copays, deductibles and additional coverage can be automatically verified prior to a patient’s visit, while on-the-spot insurance checks are also efficient. 
  • Patient Portal: Patients can view lab results, pay bills, message their physicians and request office appointments online using its patient portal. Providers can use the portal to exchange messages with a patient, manage prescription renewal requests and send out alerts and notifications. 
  • E-Prescribing: Electronically prescribe medications — including controlled substances — quickly and easily. Connects facilities to a variety of pharmacies around the US, while users can request refills and access a patient’s medication history anywhere. It uses a combination of personal passphrases and secure tokens to complete DEA-required, two-factor authentication. The AdvancedEPCS system maintains a full DEA audit history. 
  • Telemedicine: Telemedicine features facilitate face-to-face conference conversations and secure transmissions of still images or high-resolution video conference screenshots, and stores them to patient files with HIPAA compliance. Schedule telemedicine appointments and view them in one dashboard calendar. 
  • Smart Dashboard: Automatically prioritize and manage frequent tasks using this role-based dashboard. In addition to health analytics, get alerted on any urgent issues, like abnormal lab results or pending prescriptions and drill down or up into tasks. 
  • Configurable Templates: It can be tailored to a variety of specialties, with note and sub-note templates designed by physicians to optimize workflow while fitting in with a facility’s pre-existing style. 
  • Physician-Oriented Dashboard: It enables physicians to view and schedule appointments, staff and patient messages, referral letters, test results and to-do lists in one location. The physician and their staff can respond to patient appointments or prescription renewal requests, reply to questions or send clinical reports. Its interoffice messaging center also allows physicians to send messages to the staff. 
  • Patient Communication Tools: Select which patients would receive either text or email by choosing from existing criteria or creating a new set. Segment patient lists and send specific messages to enhance patient engagement. It also supports sending sales promotions to patients. 
  • Patient Kiosk Mobile App: Complete intake and consent forms on an iPad. The information is automatically captured and passed to relevant staff to facilitate a faster check-in process for patients. 
  • Health Watcher: HealthWatcher offers auto-alerts and custom healthcare plans to enable patients to follow treatment plans. Its interoperable platform allows it to monitor and trend patient population health. It also allows building custom healthcare plans to manage specific conditions based on factors like age, sex, lab results and diagnosis. 

Pricing

License/Subscription Cost
  • Subscription fee is paid monthly based on the number of users
  • Offers standard plans and pre-configured pricing plans
Maintenance Cost
  • Cost is included with the subscription, covering ongoing upgrades and 24/7 customer support
Installation/Implementation Cost
  • Installation cost is included with the subscription fee
Customization Cost
  • Not included in the subscription cost
  • Cost varies depending on the type of custom service chosen
Data Migration Cost/Change Management/Upfront Switching Cost
  • Depends on the amount of data needed to be migrated as well as the complexity and accuracy of that data
Recurring/Renewal Costs
  • Recurring monthly fee is charged based on the subscription model selected
DrChrono
DrChrono
Start Price
$250
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
TherapyNotes
TherapyNotes
Start Price
$40
Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked TherapyNotes

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Pros & Cons

  • Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
  • Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
  • Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
  • Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
  • Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
  • Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
  • Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
  • Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Key Features

  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
CareCloud Central
CareCloud Central
Start Price
$300
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked CareCloud Central

CareCloud Central has garnered a mixed bag of user reviews over the past year. Many users appreciate its clean and modern interface, finding it intuitive and easy to navigate compared to more cluttered competitors like athenahealth. The platform's scheduling tools are also frequently praised for their flexibility and ease of use, allowing for efficient appointment management and reducing scheduling errors. However, several users have expressed frustration with the system's reporting capabilities, finding them to be somewhat limited and lacking in customization options compared to more robust solutions like AdvancedMD. Additionally, while CareCloud Central offers a mobile app, some users find its functionality to be restricted compared to the full desktop version, hindering on-the-go productivity.

One of CareCloud Central's key strengths lies in its integrated approach, combining practice management, electronic health records (EHR), and patient engagement tools into a single platform. This streamlines workflows and reduces the need for multiple software solutions, which can be a significant advantage for smaller practices seeking an all-in-one solution. However, this integration can also be a double-edged sword, as some users find that certain features, such as billing and claims management, are not as comprehensive or customizable as standalone solutions like Kareo. Ultimately, CareCloud Central appears to be best suited for small to medium-sized practices that prioritize ease of use, a modern interface, and integrated functionality over extensive reporting capabilities and highly customizable features.

Pros & Cons

  • Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
  • Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
  • Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
  • Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.
  • Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
  • Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
  • Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Long wait times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
  • Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.

Key Features

  • Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily book and confirm appointments. Automated patient reminders reduce no-shows. 
  • Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker. 
  • Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place. 
  • Financial Workflow:
    •  Automate financial tasks such as billing, claim submission and remittance. 
    •  Simplify coding and charge entries. 
    •  Scrub claims any errors that may result in denials or delayed payments. 
    •  Track payments with a central remittance repository. 
  • Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data. 
  • Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. View staff productivity levels to ensure everyone is meeting Meaningful Use standards. 
  • Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates, and financial and clinical reports can be accessed conveniently. 

Pricing

License/Subscription Cost
Subscription fee is based on a per user, per month rate, including an upfront cost for customization and support services
Automatic software upgrades are included with the subscription fee
Maintenance Cost
Cost is included in the subscription fee
Installation/Implementation Cost
Set-up fees are included with the subscription cost
Customization Cost
Provides customizable plans with lowered prices for multiple users
Data Migration Cost/Change Management/Upfront Switching Cost
Cost will vary depending on the amount of data needed to be migrated as well as that data’s complexity
Recurring/Renewal Costs
Included with the subscription fee, month-to-month

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Optum
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Optum
WebPT
$99
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FollowMyHealth
$2
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No
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Nextech
Undisclosed
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TriZetto
$300
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Quickbase
$35
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AdvancedMD
$500
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DrChrono
$250
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TherapyNotes
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All Patient Check-In Kiosk Software (48 found)

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CureMD

by CureMD Healthcare
CureMD
CureMD is a comprehensive healthcare software designed to streamline the operations of medical practices through its electronic health records (EHR), practice management, and medical billing functionalities. It is particularly well-suited for healthcare providers looking for an all-in-one solution to manage patient records, appointments, billing, and reporting. One of the key benefits of CureMD is its ability to enhance clinical workflows, improve patient care, and ensure compliance with healthcare regulations. Among its popular features are customizable templates, e-prescribing, and interoperability that facilitate seamless information exchange. When compared to similar products, users often highlight CureMD's user-friendly interface and responsive customer support. However, experiences can vary, with some users pointing out a learning curve. Pricing for CureMD is typically structured on a per provider basis, with payment frequencies varying, making it important for potential users to consider their budget and specific needs when evaluating the software.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
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Clinicient

by Clinicient
Clinicient
Insight EMR and Billing by Clinicient offers a customizable, flexible occupational speech and physical therapy EMR and billing solution. It is an integrated web-based EMR for outpatient rehabilitation therapy practices that offers services like patient registration, scheduling, medical recording and documentation and billing solutions. It lets users manage end-to-end clinical operations in one place. Beyond this, it allows for personalized user profiles. It lets the practice spend less time charting and more time paying attention to the needs of the patients.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Aprima

by Aprima Medical Software, Inc.
Aprima
Aprima EHR Software by Aprima Medical Software, Inc. (acquired by eMDs) is a cloud-based electronic health record (EHR) system designed to streamline patient care and practice management for healthcare providers. It offers a comprehensive suite of features including patient scheduling, electronic medical records, e-prescribing, billing, and reporting. Aprima EHR is particularly well-suited for small to mid-sized medical practices seeking an affordable and user-friendly solution. Its intuitive interface, customizable templates, and robust reporting capabilities enhance efficiency and improve patient outcomes. The software is highly praised by users for its ease of use, excellent customer support, and cost-effectiveness. It allows providers to access patient information quickly and easily, automate administrative tasks, and improve communication with patients. Aprima EHR's pricing is transparent and competitive, with a range of subscription options based on practice size and functionality needs. It offers flexible payment options, making it accessible to practices of all sizes.
Cost Breakdown
$100 - $500
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ClearGage

by ClearGage
ClearGage
Cleargage offers a set of solutions to streamline healthcare payments and improve the patient experience. HIPAA and PCI compliant, it can be deployed to all stages of the appointment lifecycle – pre-registration, time-of-service or post-registration. Give patients convenient financing options and greater visibility. It ensures enhanced financial management with flexible financing, patient payment portal, receivables funding, automated collection, electronic statements, interactive voice response and more.
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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PracticeSuite

by PracticeSuite, Inc.
PracticeSuite
PracticeSuite is a fully integrated cloud-based tool that lets users provide end-to-end patient care, connect, collaborate, collect, be compliant, prevent cyberattacks and build credibility. It supports two-way messaging with patients and staff, pre-built templates for specialties and maintains audit trails. It also provides single-screen charting, concierge revenue cycle management and billing services. Users can access clinical documents from devices like laptops, tablets or phones. Its video chat tool is HIPAA compliant. Compatible with Windows 7, 8 and 10 and Mac OS, it is suitable for single physician and multi-specialty practices. It helps lower costs, improves operational efficiency and increases revenue.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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EHRYourWay

by EHR YOUR WAY
EHRYourWay
EHRYourWay is a cloud-based software designed for therapists, clinics and health care providers specializing in mental health and behavioral health treatment. It offers a user-friendly interface and features for patient intake, appointment scheduling, secure messaging, billing and customizable charting.Its appointment management capabilities, with features like filtering by provider and insurance, can streamline patient scheduling for therapy sessions. Compared to competitors, users praise its customizability and real-time collaboration tools, but some mention occasional glitches. Pricing starts at a minimum of $800 per month with a 15-user minimum, making it a better fit for larger practices. Pros Intuitive interface Responsive support team Customizable dashboards Mobile accessibility Cons Limited scheduling features Occasional technical glitches Steep learning curve Limited compatibility with all browsers
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$500 - $1,000
Company Size
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Cloud On-Premise
Platform
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PrognoCIS

by Bizmatics
PrognoCIS
PrognoCIS provides both cloud-based and locally hosted systems to meet general practice and ambulatory specialty medical care settings’ needs. It provides customizable templates that allow physicians to tailor their workflow per their specific needs and requirements. It is compatible across all devices and includes telemedicine, medical credentialing, e-faxing and texting. It seamlessly integrates with PrognoCIS EHR and allows for quick and easy billing management.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Centricity EMR

by GE Healthcare
Centricity EMR
Centricity EMR is a comprehensive software solution designed to streamline electronic medical records management. It is particularly well-suited for large healthcare organizations and multi-specialty practices due to its robust capabilities in handling complex workflows and extensive patient data. The software excels in enhancing clinical productivity by offering features such as customizable templates, integrated billing, and advanced reporting tools. Users appreciate the intuitive interface and the seamless integration with other healthcare systems, which significantly reduces administrative burdens. The software's ability to facilitate real-time data access and improve patient care coordination stands out as a major benefit. Additionally, Centricity EMR supports regulatory compliance, ensuring that practices meet industry standards effortlessly. Pricing for Centricity EMR typically varies based on the size of the practice and specific needs, often involving a combination of upfront costs and ongoing subscription fees. Compared to similar products, users often highlight its reliability and the depth of its feature set, though some note that the initial setup can be complex.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Sevocity

by Sevocity EHR
Sevocity
Sevocity EHR is a cloud-based solution that offers flexible healthcare technology support to practices of all sizes and budgets. However, this EHR system is more suited to practices with one to 100 users. It includes e-prescribing, MIPS reporting, an E M coding calculator, direct email and customizable content. It also offers unlimited customization, unlimited training and advanced 24/7 support. It can create customized templates and workflows to support businesses and offer additional capacities to manage bi-directional practice management and billing.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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WRS Health

by WRS Health
WRS Health
WRS Health offers an integrated web-based solution for medical practices. It streamlines clinical, business and patient workflows, allowing doctors and other medical professionals to focus on patient care. It provides customized billing, transcription, bookkeeping and clinical compliance services. It comes pre-loaded with templates for different medical specialties. Initial visits and follow-ups are enabled by content organization and workflow. It has a six-tier EHR content module that has disease templates and global visit templates. It has customizable electronic superbill with ICD/CPT codes for every discipline.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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ChartLogic

by ChartLogic
ChartLogic
ChartLogic offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, practice management, and medical billing. This software is particularly well-suited for small to mid-sized medical practices seeking to enhance efficiency and accuracy in their operations. Its intuitive interface and robust functionality make it an attractive option for healthcare providers aiming to improve patient care and administrative workflows. Key benefits of ChartLogic include its ability to reduce paperwork, improve data accuracy, and facilitate better patient outcomes through seamless information sharing. Popular features include customizable templates, voice recognition for note-taking, and integrated billing systems. Users often appreciate the software's ease of use and the responsive customer support. In terms of pricing, ChartLogic typically operates on a subscription model, with costs varying based on the number of users and specific features required. This flexible pricing structure allows practices to scale their investment according to their needs, making it a cost-effective choice in the EHR market.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Celerity LLC

by Celerity LLC
Celerity LLC
Celerity LLC's CAM, is a cloud-based solution exclusively designed for mental and behavioral health and substance abuse practices in the US. It has separate dashboards for addiction treatment, behavioral and mental health practitioners. It has a full-service billing module that is user-friendly and has intuitive inclusions that result in better care. It has clean claims submission and follow-up processes to ensure payment. It can be easily integrated and deployed. It is HIPAA, JCAHO, CARF and other state agency regulation compliant.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Meditab

by Meditab
Meditab
Meditab by Intelligent Medical Software is a medical specialist tool built around charting, billing, EMO, practice management and scheduling. Tailored to fit 42 specialties, it’s a deployment-flexible option for practitioners seeking the total package when it comes to patient experience and medical charting. Its mobile and cloud capabilities are fully customizable to manage patient flow and billing processes. It is dual certified and meets the needs of federally qualified health centers and ambulatory practices. It has local professional implementation, training and support services. It automates patient communication, letting medical professionals send reminders and messages to patients. Users can create alert messages to manage patient volume.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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hCue

by hCue
hCue
hCue is an offline and cloud-based integrated healthcare platform to manage medical records and doctor appointments. It streamlines and manages clinical workflows to boost the efficiency of clinics. It also has a Doctor Appointment family module, thus connecting patients and doctors. It manages doctor appointments, stores critical patient data and connects pharmacies, hospitals and laboratories. The suite comprises EMR, EHR, Clinic Management and Pharmacy Management. It gives doctors an online profile to build their online brand. It integrates with hCue Payments to receive payments for appointments. Its pharmacy management division is AI driven and it helps keep inventory levels low and reduces working capital requirements.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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AdvancedMD EHR

by AdvancedMD, Inc
AdvancedMD EHR
AdvancedMD EHR is a comprehensive electronic health records system designed to streamline the operations of healthcare practices. It's particularly well-suited for small to medium-sized practices looking for a robust solution to manage patient records, appointments, billing, and more. One of the key benefits of AdvancedMD EHR is its ability to enhance practice efficiency through features like customizable templates, telemedicine capabilities, and integrated billing solutions. Users appreciate its user-friendly interface and the flexibility it offers, allowing for a more personalized patient care approach. When compared to similar products, AdvancedMD EHR stands out for its comprehensive feature set and scalability, making it a viable option for practices looking to grow. Pricing for AdvancedMD EHR varies based on the specific needs of a practice, including the number of providers and the range of features required, with payment typically structured on a monthly subscription basis.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Harmony Medical

by Harmony Medical
Harmony Medical
Harmony Medical is a medical records software that physicians and administrators use to deliver patient care and receive compensation. It has an advanced interoperability module that is customizable to meet the practice’s unique needs. It is advanced, easy-to-use and provides data security. It can be integrated with other medical suites or used in a standalone environment.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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iPatientCare

by iPatientCare, Inc.
iPatientCare
iPatientCare offers a suite of healthcare products and other value-added services to rural health clinics, physician offices and qualified healthcare centers. It helps with providing improved care through better coordination, care management, analytics and lowering the cost of care. Its value-added services and practice inclusions like quality improvement consulting and revenue cycle management allow users to provide better care, control the practice’s operations and increase revenue. It helps physicians reduce accounts receivable days, increase collection rates and lower billing costs. It is available on tablets, smartphones and wearables to promote wellbeing. It is available with both cloud-based and on-premise deployment strategies.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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PatientClick

by PatientClick
PatientClick
PatientClick is a comprehensive software solution designed to streamline healthcare management tasks, particularly focusing on electronic health records (EHR). It is most suited for small to mid-sized medical practices and specialty clinics that require an efficient, user-friendly system to manage patient information, appointments, and billing. The software's intuitive interface and robust functionality make it an attractive option for healthcare providers looking to enhance operational efficiency and patient care. Key benefits of PatientClick include improved workflow automation, enhanced patient data accessibility, and seamless integration with other healthcare systems. Popular features encompass telemedicine capabilities, customizable templates, and real-time data analytics, which collectively contribute to a more organized and responsive practice environment. Compared to similar products, users often highlight PatientClick's ease of use and responsive customer support. Pricing typically falls within a moderate range, often based on a per-provider, per-month subscription model, making it a cost-effective choice for many practices.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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PracticeAdmin

by PracticeAdmin
PracticeAdmin
PracticeAdmin provides healthcare providers and medical billers with a full range of cloud-based management and billing software solutions. It helps large and small practices manage and file medical claims efficiently. It also provides third-party billing and coding services. Its billing module integrates with leading EHRs providing users with a powerful platform that coordinates patient data and claims between the platforms.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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VersaSuite

by VersaSuite
VersaSuite
VersaSuite is used by health facilities of various sizes and medical specialties to manage administrative as well as clinical tasks. It makes documenting and charting simpler and quicker for physicians while providing other tools to help improve overall quality of care.Healthcare organizations use this to increase their operational efficiency and productivity. It also encourages more patient involvement and face-to-face interaction with their physician without sacrificing potential revenue opportunities.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Patient Check-in Kiosk Software Is All About Helping Medical Practices Automate Workflows and Go Paperless 

By Samikshan Sarkar, Technical Writer at SelectHub

Patient Check In Kiosk Software BG Intro

Today, health care clinics and institutions constantly strive toward delivering better care to patients. One way of doing that is adopting patient check-in kiosk software to automate the patient check-in process. They take the heavy burden off the staff's shoulders by allowing patients to fill out check-in formalities independently without help. This increases patient satisfaction and frees up a lot of time for health care professionals to focus on providing better care.

Buying patient check-in kiosk software can be full of challenges. For starters, it's a growing market. There are a myriad of options available out there. Without a thorough strategy and meticulous planning, you will miss out on the best option on the market.

Therefore, as your guide in the darkest hour, this buyer's guide will provide you with all the necessary information you require to land the best possible software for the clinic. Stay tuned.

Executive Summary

  • Patient check-in kiosk solutions are essential in medical clinics to accelerate patient intake processes.
  • Certified solutions are a must-buy to avoid fines and provide value-based care.
  • Patient check-in kiosk software comes with loaded features such as image scanning, patient surveys, etc.
  • Make a list of queries and questions for vendors. Ask them for extensive demos as well.
What This Guide Covers:

What Is Patient Check-in Kiosk Software?

Patient check-in kiosk software is fast becoming a necessity for most health care institutions. It automates the patient check-in process and provides important information in an easy-to-understand format. Digital kiosks also play host to additional information such as maps, directories and services like billing. Users can customize and accommodate specific needs to serve patients better.

Check-in kiosk medical software comes in two parts: hardware and software. The hardware is a terminal housing the software. On the other hand, the software assists patients in filling out forms, updating medical files and more. It helps populate the terminals with information by linking with your EMR system or EHR software. It is important to note that vendors may sell both the hardware and software separately or as an integrated unit. In other instances, the software can be deployed on your organization’s tablets.

It is up to you to communicate with vendors and find out what they are offering. For that, you need a proper understanding of the benefits and features of check-in kiosk solutions.

Primary Benefits

Benefits of Patient Check in Kiosk Software

A patient check-in kiosk system comes with a myriad of benefits. From streamlining a medical practitioner’s day-to-day tasks to accelerating the check-in process and improving patient engagement, it unburdens staff and patients at a hospital. Now that you are buying one for your clinic, you need to know the system's benefits. Here goes.

Limit Wait Times and Queues

Streamline workloads for medical professionals and staff to reduce wait times for patients. Instead of going through every patient in the queue, they can direct them to kiosks for faster check-ins and document updates. This will also result in a reduced queue and increased patient satisfaction.

SimplifyPatient Payment Collection

Expedite the patient payment system by integrating payment modes into it. Patients can pay with cards or online payment methods without standing in long queues in front of the billing department. In addition, invoices are auto-generated in seconds, further accelerating payments.

Minimize Errors

Reduce human-made errors during data entry by administrative staff. Leverage check-in kiosks and enable patients to fill out their own medical forms. This will minimize errors considerably as patients are more focused on getting the best care possible for themselves.

Reduce Costs

Eliminate paper-based forms, data entry journals and more to reduce the overall costs of a medical facility. Self-check-in kiosks save clinics a lot of money otherwise spent on paper, printing and forms. Digital files are easier to retrieve and find patient information faster than a pile of paperwork.

Patient Check-In Kiosk Software Categories

Key Features & Functionality

Patient Records

Provide patients with digital forms that they can fill out or update depending on the necessity. Enable kiosks to set up connections with EMR and EHR software to retrieve a patient’s online medical records at a moment’s notice. They can access files and accelerate the registration process.
Medical Billing

Patients can schedule appointments according to their will from the available slots on the portal. This eliminates the manual labor of staff and helps them focus on more pressing matters.
Image Scanning

Allow patients to scan any documents they want to update or submit, such as insurance records and prescriptions. Also, help them back up information in their medical files for better accessibility.
Photos

Accelerate patient intake and recognition by using the kiosks as photo booths to take photos. Patients can proceed one by one, click a photo and write down the reason for visit.
Patient Surveys

Conduct surveys like patient satisfaction and quality of services offered through the kiosks. Patients can fill out questionnaires while waiting for their appointments. This helps in pinpointing the areas that require improvement through patient feedback.
Customizable User Interface

Improve patient satisfaction by making the kiosks intuitive and user-friendly. Help patients navigate easily through the step-by-step processes. A smooth user interface goes a long way when it comes to optimal user experience in a medical clinic.
Orders Fulfillment

Accelerate approvals of products and services purchased by patients during their visits. Enable them to pre-order services as well.
Check-in Capabilities

Patients can approach the kiosks and enter their names to notify the staff of their arrival. The system will automatically re-confirm the appointment and send the wait time and other details directly to their mobile phones.

Software Comparison Strategy

According to a report published by Technavio, “The self-service kiosk market share is expected to increase by USD 3.33 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 6.05%.”

Patient Check in Kiosk Software Market Growth

With the market growing, it is essential to come up with a software comparison strategy to choose the best one among all the options available.

Requirements

Setup a list of all the features you require in the patient check-in kiosk software. The list will help you set up the budget as well.

Compare Solutions

Once you’ve prepared the list, it’ll be easier for you to shortlist the different software available. Go through each feature meticulously to procure the best solution for you.

Demos

Ask vendors for demos. It allows you to ascertain how the software works in real-world scenarios. Go through all the patient reviews and user feedback for the system.

Cost & Pricing Considerations

It is difficult to pinpoint exact factors that influence the pricing of patient portal software. Pricing varies with each feature and vendor. However, some factors can come in handy while you consider the budget.

  • Choice of deployment (cloud or on-premise)
  • The size of your clinic (small, medium or large)
  • Features and add-ons such as customizations
  • Extra modules

In spite of these, there can be some hidden costs associated with the software.

  • Implementation charges
  • Maintenance costs
  • Upgrade costs
  • Data migration

Mostly, vendors offer three pricing options.

Licensing

Users need to purchase individual licenses for each person who needs access to the patient check-in kiosk software. This model is usually offered with on-premise deployment as vendors charge a hefty fee for license agreements.

Subscription Payments

On the other hand, subscription-based payment is a part of the cloud software package. With lower upfront costs, users can pay recurring expenses.

Open-Source

Open-source vendors provide free licenses. However, it might take a lot of time to implement and update the software. In addition, you’ll require more in-house IT support than with vendor managed software.

In the end, it all comes down to your decision to choose which model suits your needs best.

The Most Popular Patient Check-in Kiosk Software

After looking at the benefits and features of patient check-in kiosks, it's time to look at solutions that are creating a buzz on the market. Let’s go.

Note: These are our top overall medical software solutions and may not cater specifically to patient check-in kiosk needs.

Optum

Optum is a cloud-based medical software that caters to clinics and hospitals of all sizes. It aims to connect every aspect of health care and provide a personalized experience for each patient. It has features such as medical billing and appointment scheduling that optimize the administrative operations of a clinic.

Optum

Optum helps medical staff look at patient plans and additional information.

WebPT

WebPT is an innovative and end-to-end business solution catering to physical therapy professionals primarily. It provides a suite of solutions that help clinics improve communication among various branches and drive revenue. It also has a scalable architecture that might come in handy for a growing organization.

WebPT

Doctors can review their daily agenda and patients’ insurance details on WebPT.

athenahealth

A cloud-based medical software, athenahealth helps clinics focus on increasing revenue while providing better care. It automates and optimizes administrative and clinical processes, freeing up time for clinicians to focus on providing care for patients. It includes patient scheduling, patient portal, reporting and other modules.

athenahealth

athenahealth’s medical billing feature automates payment processes.

 

 

Questions to Ask

Asking the right questions to yourself and your system users is an excellent way to discover the gaps and needs that require attention. It also helps gauge the current infrastructure and determine where the new system will fit and work. Keep in mind that it is essential to know what you’re looking for. Make a list of all the necessary aspects that the stakeholders and users deem essential. We've listed some questions to help you get started with the process. Stay tuned.

Patient Check-In Kiosk Software Key Question To Ask

  • Is my budget enough to purchase the software I’m looking for?
  • What features do the main users want?
  • Are my employees tech-savvy? What kind of training do they require to leverage the system properly?
  • Have I foreseen growth opportunities in the near future? Do I need a scalable solution?
  • Is my current infrastructure suitable for the new software?

After asking the critical internal questions, make a list of questions to ask vendors. Conversing with vendors can be tricky because they might have a slightly different view on providing quality care to patients than yours. Keeping that in mind, add all the queries and questions about implementation costs, their prior experience and more. Below are some questions that will help you strike up a conversation with vendors.

  • Is the software interoperable? Will it integrate with my existing infrastructure seamlessly?
  • Does the system have an intuitive and user-friendly interface?
  • What are the operation timings of your customer care center? Are they available 24/7?
  • Do you offer implementation services? Is it free at a cost?
  • Do you have any prior experience in my niche?

In Conclusion

Purchasing a patient check-in kiosk software can seem daunting but getting hands on the right application is crucial for your practice. With the myriad of options available on the market, you must strategize and formulate a well-thought-out plan before approaching vendors. Look for a system within your desired budget that covers the features you are searching for. A good patient check-in kiosk software will have image scanning, billing and more.

We hope this buyer’s guide will help you navigate the treacherous waters and educate you on the necessities before a software purchase.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Samikshan
By Samikshan Sarkar
Technical Content Writer
As a technical writer and market analyst at SelectHub, Samikshan creates content for construction takeoff, medical EMR, EHR and ambulatory niches. He is a bibliophile and an ardent football fan with an unquenchable thirst for adventure. Outside business hours, one can find him on the football pitch or in his room, listening to metal music and patting his cat, Newton.
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Ryan
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”
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