Best Medical Practice Management Software Of 2024

Tebra Practice Management

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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

The platform stands out for its intuitive design, extensive features and customization capabilities.
The software is accessible on any device with internet connectivity.
Data import from other EHR systems is supported but with certain limitations.
It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

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Pros & Cons

Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.

Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
- Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
- Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
- Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
- Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
- Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
- Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
- Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
- Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
- Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
- Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
- Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
- Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
- Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
- Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
- Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
- Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
- Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
- Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
- Track revenue, expenses and profitability
- Analyze claim submission, acceptance, denial and reimbursement rates.
- Track patient demographics, appointment history and billing information.
- Analyze appointment scheduling and no-show rates.
Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.

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Best Overall

Best for Clinical Management

Best for Mobile Capabilities

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Best for Platform Capabilities, Security, and Compliances

EpicCare

Start Price

^$10,000

Annually, Quote-based

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Why We Picked EpicCare

Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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Pros & Cons

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.

User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.

Key Features

MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.

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Pricing

License/Subscription Cost	User-based monthly subscription - per user, per month, plus upfront cost or license fee for software ownership Extra fees and costs for additional features and modules
Maintenance Cost	Maintenance cost not included in license fee Users must sign an annual maintenance contract 24/7 system monitoring at no additional charge
Installation/Implementation Cost	One-time installation fee Epic’s implementation team helps to meet goals in the proper time frame and budget
Customization Cost	Cost of customization will vary depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost	This cost is determined by the amount of ambulatory data consolidated, such as demographics, immunizations, allergies and medications The complexity of data, clinical rules, workflows and more will also dictate the cost of converting data
Recurring/Renewal Costs	Cost is included in the recurring monthly subscription fees, based on the number of users, add-on costs and data migration services selected

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Best for Billing and Claims Management

Best for Collaboration

Best for Dashboard and Reporting

More Awards

Best for Patient Payments Management

Start Price

^$150

Monthly

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Why We Picked Tebra Practice Management

Navigating the landscape of medical practice management software can feel overwhelming, but understanding the nuances of each option can make the decision much easier. Tebra Practice Management has made a name for itself in the industry, but how do its features and functionality stack up against the competition, and is it the right fit for your practice?

Tebra Practice Management offers a robust suite of features designed to streamline operations, including patient scheduling, billing, and electronic medical records (EMR). Users appreciate the software's intuitive interface, which simplifies training for new staff members and reduces the learning curve. The platform's ability to automate tasks like appointment reminders and insurance verification has been shown to significantly improve efficiency for many practices. However, some users have expressed concerns about the software's cost and the absence of certain features found in competing products.

One of Tebra Practice Management's key strengths is its comprehensive approach to billing and claims management. The software provides tools to track claims, identify denials, and streamline the payment posting process, ultimately leading to improved revenue cycle management. Additionally, Tebra Practice Management's cloud-based nature ensures easy access to data from any location and facilitates seamless software updates. While Tebra Practice Management may not be the most budget-friendly option on the market, its extensive feature set and focus on automation make it a compelling choice for practices seeking to optimize their workflows and enhance their financial performance. Practices prioritizing a user-friendly interface and comprehensive billing capabilities will find Tebra Practice Management to be a valuable asset.

Tebra Practice Management Reviews Visit Website

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Pros & Cons

Streamlined Patient Scheduling: Tebra offers online appointment booking, automated reminders, and waitlist management to optimize scheduling efficiency.
Integrated EHR and Billing: Tebra's platform combines electronic health records (EHR) with billing features, allowing for seamless management of patient data and financial processes.
Enhanced Patient Engagement: Features like telehealth, secure messaging, and a patient portal facilitate communication and engagement between healthcare providers and patients.
Comprehensive Reporting and Analytics: Tebra provides robust reporting tools to track key performance indicators (KPIs) and gain insights into practice operations.

Customer Support: Users report challenges in getting timely and effective assistance from Tebra's customer support, leading to frustration and unresolved issues.
Software Glitches and Downtime: Frequent software glitches and system downtime disrupt workflows, impacting productivity and patient care.
Billing Issues: Tebra's billing system has been known to cause problems such as claim denials and incorrect patient billing, leading to revenue loss and administrative headaches for practices.

Key Features

Billing Dashboard: Intuitive dashboards track task lists, workflows and KPIs to save time and optimize billing.
Patient Authorizations: Verify and check insurance eligibility during appointment scheduling and patient registration, eliminating uncollectible revenue due to insufficient or invalid insurance credentials.
Encounter Review: Enter charges quickly and easily. Save codes and add them to patient encounter lists. Optimize workflows by adding modifiers.
Insurance Enrollments: Helps system administrators and billers submit transactions and claims by creating a traceable system that works with clearinghouses. Connects to over 8,000 insurance agencies.
Claims Management: Avoid disruptions and delays in cash flow by submitting claims digitally and see their status by following the digital trail. Print paper claims when required.
Rejection Management: Denial management systems create reports about the details of a denial. Lower the number of denials by addressing root causes. Flags denials that need to be reviewed, resubmits claims and resolves denials.
Payment Posting: Post and streamline the insurance payment process. Post payments with ERAs, EOBs and patient payments. Improves productivity by streamlining insurance payment posting.
Patient Statements: Offers four ways to send statements to patients and an option to pay online. Send text balance reminders and electronic statements on demand to improve cash flow.

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NextGen Enterprise

Start Price

^$600

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Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

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Pros & Cons

Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.

Complex Implementation: Demands time and resources for implementation, customization and staff training.
High Initial Costs: Requires significant investment in software, hardware and training.
Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.

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AdvancedMD PM

Start Price

^$429

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Why We Picked AdvancedMD PM

AdvancedMD PM, a comprehensive medical practice management software, has attracted a range of feedback from users over the past year. While opinions on the platform vary, several recurring themes emerge from the reviews, shedding light on its strengths, weaknesses, and ideal user base.

Users frequently praise AdvancedMD PM for its robust feature set, particularly its scheduling, billing, and reporting capabilities. The platform's scheduling tools streamline appointment management, while its billing features simplify claims processing and reduce errors. Additionally, AdvancedMD PM's reporting functionality provides valuable insights into practice performance, enabling data-driven decision-making. However, some users find the platform's interface to be complex and overwhelming, especially for those new to medical practice management software. The learning curve associated with AdvancedMD PM can be steep, requiring significant time and effort to master.

AdvancedMD PM distinguishes itself from competitors through its extensive customization options and integrations. Users can tailor the platform to their specific workflows and preferences, ensuring a personalized experience. Furthermore, AdvancedMD PM integrates with a wide range of third-party applications, including electronic health record (EHR) systems, labs, and clearinghouses. This interoperability streamlines data exchange and enhances practice efficiency.

Considering its comprehensive features and customization options, AdvancedMD PM is best suited for medium to large medical practices with complex workflows and a dedicated IT staff. The platform's scalability and flexibility cater to the needs of growing practices, while its advanced features support efficient management of intricate operations. Smaller practices or those seeking a more intuitive solution may find AdvancedMD PM's complexity to be a deterrent.

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Pros & Cons

Streamlined Claim Scrubbing: AdvancedMD PM helps practices submit cleaner claims the first time, reducing denials and rework. This leads to faster reimbursement and improved revenue cycle management.
Integrated Patient Engagement Tools: The platform offers features like appointment reminders, online bill pay, and a patient portal, enhancing patient satisfaction and convenience.
Customizable Reporting: AdvancedMD PM provides robust reporting capabilities, allowing practices to track key performance indicators, identify trends, and make data-driven decisions.
Specialty-Specific Features: The software caters to various medical specialties with tailored workflows and functionalities, ensuring it meets the unique needs of different practices.
Cloud-Based Accessibility: As a cloud-based solution, AdvancedMD PM offers flexibility and accessibility, enabling users to access the system securely from anywhere with an internet connection.

Steep Learning Curve: The software's interface can be overwhelming for new users due to its extensive features and functionalities. The initial setup and configuration process may require significant time investment and training to ensure smooth operation.
Reporting Limitations: Generating customized reports or extracting specific data points can be challenging. Users may find the reporting options to be somewhat rigid, making it difficult to tailor reports to their exact specifications.
Customer Support Concerns: Some users have reported encountering difficulties reaching customer support or experiencing extended wait times for assistance. Prompt and effective customer support is crucial for addressing technical issues and ensuring user satisfaction.

Key Features

Patient Portal: Enable patients to view medical and demographic data with easy access to databases using an online portal. Enable a variety of features, including appointment scheduling, secure patient-physician messaging and online billing for better patient engagement and satisfaction.
Scheduling: Address various care coordination challenges using simplified tools to book, reschedule and cancel patient appointments. Provide patients with an automatic scheduling module to streamline administrative workflows, thereby saving staff time and reducing unnecessary booking hassles.
Claims Management: Organize and monitor claims to detect error-prone denials, rejections and potential frauds. Streamline claim processes to avoid unnecessary hold-ups in case of inordinate delays.
Medical Billing: Keep all crucial patient information in one place to use accurate and up-to-date details at the point of care. Eliminate storage and stationery requirements by enabling staff to prefill patient forms using electronic billing tools.
Records Management: Reduce administrative burden, freeing physicians up for high-impact responsibilities via records management feature. Eliminate redundant entries by creating a single and comprehensive patient file for multiple benefits, including prescribing, filling out individual patient forms and invoicing.
Customized Dashboard: Facilitate improved clinical decision-making by providing staff and physicians with customizable dashboards for daily tasks. Use personalized features and widgets to glean key insights, including monthly financial performance, metrics and industry trends.
E-Prescribing: Replace writing, faxing and calling pharmacies using an electronic tool to transmit individual patient prescriptions digitally.

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eClinicalWorks

Start Price

^$300

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Why We Picked eClinicalWorks

The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.

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Pros & Cons

Functionality: The system offers the core features that medical practices need, according to nearly 80% of reviews that discuss the system’s base functionality.
Price: Though only mentioned in less than a quarter of all reviews, 60% of users who discussed cost in their reviews felt that the system was priced fairly.

User Interface: While some users mentioned the intuitive design, the interface displays many features at once that make it confusing and difficult to navigate, according to nearly 55% of users who mentioned the interface in their review.
Complexity: The system requires multiple clicks for navigation, adds unnecessary layers of complexity and some users reported implementing their own workarounds to improve the system, as noted in 75% of reviews that discuss the system’s usability.
Integration: While some users enjoyed the ability to customize the platform with add-ons and integrations, more than 87% of reviews that discuss integrations complained that the integrations are difficult to implement and aren’t always successful.
System Errors: The vendor takes too long to implement software updates, resulting in bugs, inaccuracies and system downtime, as reported by nearly 95% of users who mentioned system updates in their review.
Customer Support: Support is available 24/7; however, users often struggled to communicate with the support team, citing problems with the support experts not knowing the answer to their questions or simply not responding to their inquiry, according to nearly 95% of users who mentioned customer support in their review.

Key Features

Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources.
Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room.
Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers.
Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets.
Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health.
Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics.

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Pricing

License/Subscription Cost	On-premise: License fee includes a one-time fee per user plus additional implementation fees Fees for supplemental monthly support and maintenance cost is calculated per user Cloud-based: Recurring subscription fee based on a per user, per month basis, including a hosting and implementation fee
Maintenance Cost	On-premise: Additional fee applies for maintenance Cloud-based: Maintenance cost is included in the service fees upon purchase
Installation/Implementation Cost	On-premise: Additional implementation fees charged for over 9 users Travel and airfare costs are billed separately Cloud-based: No star-up or initial implementation costs Additional implementation fees are charged for over 9 users
Customization Cost	Varies depending on user's functional requirements
Data Migration Cost/Change Management/Upfront Switching Cost	Free data conversion from existing EHR to eClinicalWorks No upfront or switching cost when changing EHRs
Recurring/Renewal Costs	On-premise: Cost includes monthly support and maintenance along with hosting fees Cloud-based: Cost equals the monthly subscription fee which includes maintenance, hosting and implementation fees

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CareCloud Central

Start Price

^$300

Cerner Practice Management

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Why We Picked CareCloud Central

CareCloud Central has garnered a mixed bag of user reviews over the past year. Many users appreciate its clean and modern interface, finding it intuitive and easy to navigate compared to more cluttered competitors like athenahealth. The platform's scheduling tools are also frequently praised for their flexibility and ease of use, allowing for efficient appointment management and reducing scheduling errors. However, several users have expressed frustration with the system's reporting capabilities, finding them to be somewhat limited and lacking in customization options compared to more robust solutions like AdvancedMD. Additionally, while CareCloud Central offers a mobile app, some users find its functionality to be restricted compared to the full desktop version, hindering on-the-go productivity.

One of CareCloud Central's key strengths lies in its integrated approach, combining practice management, electronic health records (EHR), and patient engagement tools into a single platform. This streamlines workflows and reduces the need for multiple software solutions, which can be a significant advantage for smaller practices seeking an all-in-one solution. However, this integration can also be a double-edged sword, as some users find that certain features, such as billing and claims management, are not as comprehensive or customizable as standalone solutions like Kareo. Ultimately, CareCloud Central appears to be best suited for small to medium-sized practices that prioritize ease of use, a modern interface, and integrated functionality over extensive reporting capabilities and highly customizable features.

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Pros & Cons

Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.

Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Long wait times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.

Key Features

Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily book and confirm appointments. Automated patient reminders reduce no-shows.
Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker.
Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place.
Financial Workflow:
- Automate financial tasks such as billing, claim submission and remittance.
- Simplify coding and charge entries.
- Scrub claims any errors that may result in denials or delayed payments.
- Track payments with a central remittance repository.
Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data.
Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. View staff productivity levels to ensure everyone is meeting Meaningful Use standards.
Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates, and financial and clinical reports can be accessed conveniently.

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Pricing

License/Subscription Cost	Subscription fee is based on a per user, per month rate, including an upfront cost for customization and support services Automatic software upgrades are included with the subscription fee
Maintenance Cost	Cost is included in the subscription fee
Installation/Implementation Cost	Set-up fees are included with the subscription cost
Customization Cost	Provides customizable plans with lowered prices for multiple users
Data Migration Cost/Change Management/Upfront Switching Cost	Cost will vary depending on the amount of data needed to be migrated as well as that data’s complexity
Recurring/Renewal Costs	Included with the subscription fee, month-to-month

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Why We Picked Cerner Practice Management

Cerner Practice Management, a comprehensive software solution designed to streamline administrative tasks in healthcare settings, has elicited a range of user feedback. While some users appreciate the software's user-friendly interface and extensive features, others express concerns about its cost and potential rigidity. Let's delve into the specifics of these perspectives.

Users frequently commend Cerner Practice Management for its intuitive design and ease of use. The software's interface is lauded for its straightforwardness, enabling healthcare professionals to navigate the system efficiently. Additionally, the software's customizability empowers practices to tailor the system to their specific workflows and requirements. This adaptability is particularly beneficial for practices with unique operational needs. However, the software's cost can be a significant barrier for smaller practices or those with limited budgets. The price tag associated with Cerner Practice Management may necessitate careful consideration and financial planning.

Cerner Practice Management distinguishes itself through its robust integration capabilities. The software seamlessly integrates with Cerner's electronic health record (EHR) system, facilitating a smooth exchange of patient data and streamlining clinical workflows. This integration is especially advantageous for healthcare organizations already utilizing Cerner's EHR solutions. Furthermore, Cerner Practice Management offers both cloud-based and on-premise deployment options, providing flexibility to accommodate diverse technological preferences and infrastructure limitations. Considering these factors, Cerner Practice Management is well-suited for medium to large healthcare practices seeking a comprehensive, integrated solution to optimize their administrative processes and enhance operational efficiency. Smaller practices may find alternative solutions better aligned with their budgetary constraints.

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Pros & Cons

Appointment Scheduling: Scheduling appointments is a breeze with Cerner's user-friendly interface. The system is designed to streamline the process, making it easy for staff to manage appointments efficiently.
Billing and Claims: Cerner simplifies the billing process by automating tasks and reducing errors. This leads to faster reimbursement and improved revenue cycle management for practices.
Reporting and Analytics: Gain valuable insights into your practice's performance with Cerner's comprehensive reporting tools. Track key metrics, identify trends, and make data-driven decisions to optimize operations.
Patient Engagement: Enhance patient engagement and satisfaction with Cerner's patient portal. Patients can easily access their medical records, schedule appointments, and communicate with their providers online.
Integration and Interoperability: Cerner's commitment to interoperability ensures seamless data exchange with other healthcare systems. This promotes care coordination and improves patient outcomes.

Steep Learning Curve: The system's complexity can be overwhelming for new users, requiring extensive training and ongoing support to achieve proficiency.
Customization Challenges: Tailoring the software to specific workflows and preferences can be difficult, often necessitating costly and time-consuming custom development.
Reporting Limitations: Generating custom reports or extracting specific data points can be cumbersome, hindering data analysis and decision-making.
Integration Issues: Seamless integration with other healthcare systems or third-party applications can be problematic, leading to data silos and workflow disruptions.
User Interface Concerns: The user interface is often described as outdated and clunky, impacting user experience and productivity.

Key Features

Documentation: Reduce transcription costs and eliminate malpractice risks by enhancing documentation and storage methods. Facilitate easier record management abilities by cutting down paper-based resource usage. Provide staff and physicians with digital documentation options for better care quality and simplified administrative operations.
Scheduling: Fill appointment gaps using automated scheduling modules. Gain instant visibility into canceled appointments to efficiently backfill free slots. Enable patients to book, reschedule and cancel from anywhere across the globe.
Patient Portal: Facilitate virtual care coordination using an online portal for easy communication among patients, physicians and front office staff. Store everything from patient data, medical histories, e-prescriptions, treatment progress to lab results in a unified space.
Claims Management: Check, track and resubmit rejected claims using an electronic claims management system. Achieve fewer denials and cleaner claims by efficiently managing the whole process through automated tools. Identify recurring claim errors and fix them without requiring a large number of changes.
E-Prescribing: Gain complete insight into a patient’s medical history with a click of a button. Set system alerts to inform providers and prescribers about potential drug interactions, allergies and other contraindications for better care delivery.
Medical Billing: Enable an effortless way to bill by using electronic invoicing tools for uniform data entry capabilities. Eliminate staff fatigue by cutting down repetitive manual entries. Run automated processes to detect errors, including coding inconsistencies, missing documentation and outdated patient information backup.
- Dunning Management: Streamline billing procedures by optimizing time and costs of daily workflows. Reduce payment declines and recurring revenue loss by providing a digital mechanism for swift notification of unsuccessful payment attempts via emails and in-app text messages.
Inventory Management: Improve order and sales accuracy to save money on inventory damage control. Use the inventory management feature to identify appropriate quantities of each product and automate error-free renewals and shipment processes.

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ClinicMind

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^$75

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Why We Picked ClinicMind

ClinicMind, a comprehensive practice management software solution, has attracted considerable attention within the healthcare industry over the past year. Feedback from users suggests that ClinicMind offers a robust suite of features, including appointment scheduling, billing, and patient management tools, that streamline administrative tasks and enhance operational efficiency. Users have highlighted the platform's intuitive interface and ease of use as key strengths, enabling healthcare providers to quickly adapt and integrate the software into their workflows. Additionally, ClinicMind's cloud-based nature facilitates accessibility and data management, allowing healthcare professionals to access patient information securely from any location with an internet connection.

While ClinicMind has received positive feedback for its functionality and user-friendliness, some users have noted areas where the software could be improved. Several reviews mention that ClinicMind's customer support could be more responsive and efficient in addressing user inquiries and technical issues. Furthermore, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific practice needs and preferences. Despite these limitations, ClinicMind remains a popular choice among healthcare providers due to its comprehensive features, ease of use, and cloud-based accessibility.

ClinicMind is particularly well-suited for small to medium-sized healthcare practices seeking a comprehensive and user-friendly solution to manage their administrative tasks efficiently. The platform's intuitive interface and cloud-based accessibility make it an ideal choice for practices that value streamlined workflows and remote access to patient data. However, practices with complex workflows or requiring extensive customization may need to consider alternative solutions that offer greater flexibility. Overall, ClinicMind provides a valuable tool for healthcare providers looking to optimize their operations and enhance patient care.

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Pros & Cons

Appointment Management: ClinicMind offers tools to schedule, reschedule, and cancel appointments, send automated reminders to reduce no-shows, and manage waitlists efficiently.
Billing and Invoicing: The platform simplifies the billing process by generating invoices, processing payments, and managing outstanding balances. It also integrates with popular payment gateways for seamless transactions.
Patient Records Management: ClinicMind provides a centralized system to store and manage patient records securely, including medical history, treatment plans, and billing information. This ensures easy access to patient data while maintaining confidentiality.
Reporting and Analytics: The platform offers comprehensive reporting tools to track key performance indicators, such as patient visits, revenue, and expenses. These insights help medical practices make data-driven decisions to improve efficiency and profitability.

Limited Customization: ClinicMind's rigidity in customization options can be frustrating for practices with unique workflows or specific needs. For example, tailoring intake forms or treatment plans to individual preferences can be challenging.
Integrations: The platform may not seamlessly integrate with other essential healthcare software, such as laboratory systems or imaging platforms, leading to potential data silos and workflow disruptions.
Reporting: Generating comprehensive reports or extracting specific data for analysis might be cumbersome, hindering practices from gaining valuable insights into their operations and performance.

Key Features

Task Management System: Monitor task statuses to gain visibility into progress and potential bottlenecks. Set up reminders and alerts to notify individuals about upcoming deadlines or overdue tasks.
Appointment Scheduling: Provide instant appointment confirmations and send automated visit reminders to reduce no-show rates and ensure timely attendance. Customize appointment scheduling rules, such as durations and types, to match specific needs.
Claims and Billing: Provide clear and detailed patient statements, including charges, insurance coverage and payment options. Monitor insurance claim statuses to identify and address delays or denials.
Patient Portal: Enable secure patient-physician communication to help patients voice queries pertaining to meaningful interpretation of medication adherence, drug dosages and lab test results.
Documentation: Record patient interactions, treatment plans, medication changes and test outcomes electronically. Use up-to-date patient health databases as references to better formulate personalized care strategies and deliver high-quality care.
Referral Tracking: Easily create and initiate referrals for patients requiring specialized care or additional diagnostic tests. Keep tabs on each referral's status to prevent delays and ensure care continuity.
Inventory Tracking: Keep accurate records of medical supplies, equipment and other inventory items to prevent shortages or overstocking. Set up automated alerts and reordering procedures for low running items to maintain essential supplies.
Reporting: Analyze medical records and treatment protocols to gain insights into patient health outcomes, treatment effectiveness and disease trends. Tailor reports to specific interest areas such as patient demographics, referral patterns or medication usage.

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Intergy

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^$500

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Why We Picked Intergy

Intergy helps you address both clinical and financial needs in one platform, making it easier for you to manage everything from patient care to billing without juggling multiple systems.

What stands out are its top-notch claims management capabilities. Features like batch claim generation and automated scrubbing help practices avoid common billing hurdles by catching errors early, expediting the reimbursement process.

It also enables you to track claims through every stage, giving you better control over your revenue cycles — which takes a load off whoever manages accounts receivable.

What’s even more impressive is how customizable Intergy is. It doesn’t force you into a cookie-cutter workflow. Instead, it lets you tailor forms, templates and even processes to fit your specific needs. This flexibility is especially important for practices juggling multiple specialties or unique patient care scenarios.

That said, any cloud-based platform isn’t without challenges. Reliable internet connectivity is a must, which can be a concern for practices in areas with spotty service. Additionally, transitioning from older systems can pose some hurdles with data migration.

Overall, the system is designed to simplify the complex workflows of modern healthcare. It’s not just about checking boxes for compliance or streamlining billing. Intergy is built to help providers focus on what really matters: delivering quality patient care.

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Pros & Cons

Automated Claim Scrubbing: The system helps you scrub claims for errors before sending them to payers, helping you avoid claim rejections.
Reduced Administrative Burden: Features like automated charge capture, claim scrubbing, and denial management reduce manual intervention and speed up workflows.
Remote Accessibility: Staff can log into the system from home, another office or even while traveling, ensuring billing tasks don’t stop, even if people aren’t in the office.

Dependence on Internet Connectivity: Cloud-based systems rely on stable internet connectivity, so disruptions like outages can halt operations.
Data Migration Challenges: Historical data may be incompatible with the new system, requiring manual adjustments or data cleaning.
Inconsistent Customer Support: Vendors without 24/7 support may leave critical problems unresolved during peak hours.

Key Features

Billing: Generate and send invoices to patients with just a few clicks. Track patient payments, co-pays, insurance reimbursements and outstanding balances from a single screen.
Claims Management: Create, submit and track insurance claims. Automatically reviews claims for errors or missing information before submission.
Denial Resolution: Address denied claims caused by incorrect coding or missing information. Identify the error, input the correct code or complete the required details, and resubmit the claim promptly to ensure resolution.
A/R Follow-Up: Gain real-time visibility into unpaid claims and patient dues and send automated payment reminders to patients to ensure timely collections.
Medical Coding: Get real-time suggestions for appropriate diagnosis and procedure codes during patient documentation to ensure accurate coding.
Clearinghouse: Send claims to clearinghouses to scrub them and eliminate any errors that might cause rejection, expediting reimbursement.
Payment Posting: Automatically apply payments received (from insurance or patients) to the correct accounts, reducing manual entry errors.
Document Management: Upload patient lab results, prescriptions or imaging files directly into the system. Link these documents to the patient’s profile for easy access during future visits.
Appointment Scheduling: Enable patients to log in to the portal, view available time slots and schedule their appointments at their convenience. Send the patient a confirmation email or text and a reminder closer to the appointment date.
Customizable Templates: Choose from over 500 prebuilt, specialty-specific forms tailored to your clinical needs. Edit existing templates or create new ones to match your practice’s workflows. Sync templates with transcription or dictation tools for faster data entry.
Electronic Prescribing: Allow providers to electronically prescribe controlled and non-controlled substances directly from the system. Access a patient's controlled substance prescription history before issuing a new prescription. Get real-time alerts for potential drug interactions and allergies during the prescribing process.
Practice Analytics: Generate detailed reports on revenue streams, expenses and profitability. Track essential metrics such as patient volume, appointment no-show rates and billing efficiency. Gain insights into outstanding balances, aging reports and collection rates.
Patient Portal: Allow patients to access their health information including lab results, medication lists and visit summaries. Enable them to pay their bills online and send messages to their providers from a secure portal.

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Pricing

License/Subscription Cost	On-premise: One-time license fee plus an additional service fee for implementation and added features Cloud-based: User-based monthly subscription - per user, per month
Maintenance Cost	24/7 software maintenance and online support services On-premise: Users must sign an annual maintenance and support services contract — cost is not included with license fee Cloud-based: Maintenance cost is included with monthly subscription
Installation/Implementation Cost	Both on-premise and cloud-based require an additional implementation fee which must be paid upfront
Customization Cost	Cost will vary depending on the functional requirements or features being added
Data Migration Cost/Change Management/Upfront Switching Cost	Cost may vary based on the amount of EHR data to be migrated as well as which type of data it is
Recurring/Renewal Costs	On-premise: Annual renewal of license as well as maintenance/support services and add-on costs Cloud-based: Cost is equal to the monthly subscription fee, which is based on the number of users and customization add-ons

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Pricing & Cost Guide

See the Price/User for the top Medical Practice Management software… plus the most important considerations and questions to ask when shopping.

Buyer's Guide

Medical Practice Management Software Is All About Improving Practice Efficiency

By Kashish Arora, Technical Content Writer at SelectHub

Practice Management Software Buyer's Guide Intro Header

Health care organizations oversee numerous moving parts, which can divert them from their primary focus — patient care. Practice management software effectively facilitates daily clinical, admin and financial operations for enhanced care delivery and practice efficiency.

Medical practice management software, also known as practice management systems, effectively manages these disparate processes and maximizes practice productivity. Lately, the best practice management software vendors offer end-to-end software suites to address all practice needs within a centralized system.

In this guide, we’ll cover what you need to know to find the right system.

Executive Summary

Medical practice management software helps facilities improve staff efficiency and patient satisfaction by combining billing and scheduling in a single interface.
Core features include EHR/EMR functionality or integration, patient scheduling, medical billing, population health management, and reporting.
Some current and upcoming trends include standalone solutions, cloud-based deployment, artificial intelligence and more.
Define your practice requirements to find an optimal solution.
Contact software vendors to raise crucial questions about their products’ features, implementation and pricing strategies.

What This Guide Covers:

What Is Practice Management Software?
Deployment Methods
Benefits
Implementation Goals
Key Features & Functionality
Advanced Features To Consider
Current & Upcoming Trends
Software Comparison Strategy
Cost & Pricing Considerations
Questions To Ask Yourself
Questions To Ask Vendors
Next Steps
Software Comparisons
Additional Resources

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What Is Practice Management Software?

Practice management software is a centralized system that facilitates clinical, administrative, financial and regulatory operations like practice scheduling, medical billing, patient engagement and other daily activities.

These systems also provide specialized functionalities to track and increase productivity, improve communication, and optimize profits.

A robust practice management system should:

Handle patient preregistration and insurance verification.
Record patient demographics.
Schedule appointments and practice tasks.
Track charge and code capture.
Manage invoicing and claims.
Process patient and payer payments.
Generate reports and track operations.

Software categories that fall under the purview of medical management software include:

Depending on the system, it may offer EHR/EMR capabilities via a built-in module or integration with a third-party system to improve patient data access and use. Some systems also provide additional capabilities to maximize your practice efficiency. These modules include:

However, only some vendors offer all modules and others may charge you only for the functionalities you choose. Thus, choose a system with features that best satisfy your individual practice needs.

Typically, small and medium-sized practices use practice management systems to streamline their daily operations. Meanwhile, large facilities can use these platforms to bridge the gap between different solutions, in addition to the primary features they provide.

Deployment Methods

One of the chief implementation considerations is whether to deploy it as a standalone system to manage your practice schedules and administrative tasks, or an end-to-end suite encompassing all patient, billing and practice workflows.

If it’s a standalone solution, ensure it can integrate seamlessly with existing or expected systems.

Practice management systems typically deploys in three different ways: desktop-only, cloud-based or on-premises. In this section, we’ll take a look at all three options:

Desktop-Only

This deployment method is suitable for small practices with few users and limited needs. It uses a single computer and is relatively inexpensive.

Cloud-Based

This deployment option is popular because it’s easy to implement, accessible from anywhere and eliminates the need for in-house servers and infrastructure.

Vendors usually price this deployment type as subscriptions, so upfront costs are minimal. However, subscription costs can accumulate over time.

On-Premises

This option requires obtaining or leasing servers, infrastructure and backup hardware. It’s best suited for larger clinics and offers more customization options, but it’s difficult to implement, costly to scale up and tough to maintain without in-house IT technicians for maintenance.

Regardless of the deployment option, standalone solutions should integrate seamlessly with your existing systems.

Cloud-based deployment is increasingly popular among health care organizations of all sizes, while on-premises deployment is better for data security and customization options.

Primary Benefits

The best practice management software helps practices manage their time and patient flow effectively.

Depending on the solution, it can combine scheduling, charting and billing functionalities, so users don’t need to switch between programs to perform tasks. This accessibility can improve practice efficiency, increase revenue, and reduce user burnout and frustration.

Your mileage may vary depending on the modules you opt for, but here's a list of general medical management software’s benefits:

Practice Management Software Benefits

Enhance Efficiency and Productivity

You can minimize patient wait times and ensure that your staff uses equipment at optimal capacity using appointment scheduling modules.

Practice management systems automate workflows to reduce redundancies and completion times. It also generates productivity reports to improve practice efficacy and productivity.

Streamline Practice Operations and Staff Coordination

It manages documents and files for various needs, ensuring organized access to a single data source on demand. You can coordinate your practice’s crucial financial, administrative and logistical aspects with the help of:

Documentation modules
Dashboard templates
Patient portal applications
Medical billing tools
E-prescribing software
Patient scheduling systems

It optimizes practice schedules to enable physicians to attend to a higher number of patients. It can also automate resource allocation, automatically reordering when you’re low on stock.

Practice management solutions can make communicating with other providers, such as hospitals and specialty practices, easier, offering a more complete understanding of a patient’s medical record.

Minimize Errors

Practice management software can reduce data entry errors and improve documentation accuracy by automatically updating patient data and scrubbing claims to eliminate mistakes. Monitoring capabilities also enable you to take proactive measures to identify discrepancies and troubleshoot issues.

Maximize Reimbursements

Manage insurance verification with coding and charge capture claim submission, claim scrubbing, and denial management to get swift payments.

Medical management software also provides billers access to critical patient data such as remittance advice and claim reports to fill gaps in information, enabling faster reimbursements.

It can help increase your practice’s revenue by reducing patient no-shows and billing errors. Several tracking modules aid in participating in meaningful use and other government incentives.

This platform additionally enables you to generate financial reports and analyze the financial health of your practice.

Remain Compliant

Staying compliant with the ever-changing health care mandates and regulatory requirements, subject to continual review and modification by federal and state regulators, is imperative.

Practice management systems provide security and monitoring functionalities to assure compliance with standards, including:

HIPAA
HITECH
EMTALA
OSHA
CLIA
A range of the Patient Protection and Affordable Care Act provisions.

Boost Patient Satisfaction

Medical practice management systems reduce wait times, offer online appointment scheduling and provide patients with access to their medical records through a patient portal.

Automated reminders and patient engagement tools can improve the patient-provider relationship.

These systems simplify clinical and administrative processes and improve clinical data access, enabling enhanced focus on patient care. End-to-end suites can improve assessments, treatment and diagnosis, leading to greater patient satisfaction.

Expert recommendations and analysis on the top Medical Practice Management solutions

Medical Practice Management Software Report

Implementation Goals

While every practice is different, below is a list of common goals medical practices can achieve by implementing the right software:

Goal 1 Achieve Hassle-Free Scheduling	Simplify and organize scheduling for patients and providers through scheduling tools like e-calendars, automated alerts and reminders. Reduce no-shows through automated appointment reminders and alerts to remind patients of their upcoming appointments. View confirmed appointments and those that might need some chasing.
Goal 2 Reduce Clinical Workloads	Ease staff burdens by automating collection and billing workflows. Reduce front-office staff workload by handling online registration and appointment scheduling. Streamline patient charting using the clinical documentation module.
Goal 3 Track Compliance and Productivity	Use reporting and business intelligence capabilities to gain actionable insights into your progress towards compliance goals, Medicare incentive program eligibility and practice performance. Find gaps in your workflow and improve department and staff productivity with increased visibility of their productivity and progress.
Goal 4 Rely on Comprehensive Data Visibility and Accessibility	Save crucial time by viewing physician and staff calendars, vital performance trends, and information at a glance. Eliminate duplicate data entry using an integrated system to save practice time and resources. Provide and access updated data around the clock.
Goal 5 Facilitate Billing, Claims and Payment Processing	Save time on accurate insurance eligibility verification, copays and payment posting (EOBs and ERAs), manage claims, and process payer payments. Use standard claim form templates and correction functionality to submit claims to payers. Manage denials and resubmissions using robust billing modules.

Goal 1

Achieve Hassle-Free Scheduling

Simplify and organize scheduling for patients and providers through scheduling tools like e-calendars, automated alerts and reminders.

Reduce no-shows through automated appointment reminders and alerts to remind patients of their upcoming appointments. View confirmed appointments and those that might need some chasing.

Goal 2

Reduce Clinical Workloads

Ease staff burdens by automating collection and billing workflows.

Reduce front-office staff workload by handling online registration and appointment scheduling. Streamline patient charting using the clinical documentation module.

Goal 3

Track Compliance and Productivity

Use reporting and business intelligence capabilities to gain actionable insights into your progress towards compliance goals, Medicare incentive program eligibility and practice performance.

Find gaps in your workflow and improve department and staff productivity with increased visibility of their productivity and progress.

Goal 4

Rely on Comprehensive Data Visibility and Accessibility

Save crucial time by viewing physician and staff calendars, vital performance trends, and information at a glance.

Eliminate duplicate data entry using an integrated system to save practice time and resources. Provide and access updated data around the clock.

Goal 5

Facilitate Billing, Claims and Payment Processing

Save time on accurate insurance eligibility verification, copays and payment posting (EOBs and ERAs), manage claims, and process payer payments.

Use standard claim form templates and correction functionality to submit claims to payers. Manage denials and resubmissions using robust billing modules.

Expert recommendations and analysis on the top Medical Practice Management systems

Key Features & Functionality

With practice management software vendors offering a wide range of modules and features, it’s critical to evaluate and identify the ones that best suit your unique requirements.

We’ve curated a general list of medical software features that are essential for most practices, irrespective of their size or specialty:

Patient Scheduling	Monitor and book patient appointments and other facility tasks using a centralized calendar. Handle rescheduling, cancellations and recurring appointments. Move around appointments, track individual patients and check physician availability to prevent overbooking. Use an intuitive drag-and-drop interface, intelligent waiting lists, customizable appointment categories, color-coding and multi-view calendars to swiftly manage and view multiple patient files at the same time. Advanced modules also provide equipment and room management features.
Reminders and Alerts	Send automated reminders at frequent intervals via text, email or call to remind patients of their upcoming appointments, reducing no-shows and maximizing attendance.
EHR Functionality or Integration	Manage a secure clinical database, and access and use comprehensive patient information, including medications, diagnoses, vital signs and more. Exchange patient information seamlessly with other practices and facilitate care continuity. Look for a HIPAA-compliant solution with lab integrations, specialty-specific E/M coding and documentation templates to enable patient charting.
Patient Portals	Enable patients to access their health information, including clinic visits, medications and prescriptions, anytime and anywhere using patient portals. Patients can also book appointments, check lab reports, make payments and handle preregistration using this module.
Insurance Eligibility and Verification	Verify and authenticate insurance claims by cross-checking an existing database to prevent fraudulent claims. Link with your partnered insurance providers to verify patient insurance information instantly.
Billing and Coding Assistance	Automate billing with coding assistance for various code sets such as ICD-10, ICD-11, CPT and HCPCS with code searching and error detection. Generate billing statements and track and collect payments from patients and third-party payers remotely. Track a supported payer list, including government-subsidized insurance (Medicare, Medicaid), supplemental insurance (Medicare Advantage) or commercial insurance with value-based care components.
Payment Processing	Process copays and deductibles via cash and credit. Store individual credit card information to collect monthly installments automatically. Review and post accurate payments in a single personalized dashboard.
Claims Management	Maximize claim reimbursements with a robust set of claims management tools such as claim processing, claim scrubbing, e-submission, claim tracking and automated claim resubmissions. Many payers pre-approve HIPAA-compliant systems.

Expert recommendations and analysis on the top Medical Practice Management systems

Advanced Features To Consider

Vendors are adding new features to adapt to health care industry changes. Look out for these top additional features to enhance revenue opportunities, efficiency and care coordination.

Population Health Monitoring	Support population health activities and goals with various tools that secure, store and monitor adequate patient identification, billing and scheduling for routine and acute care.
Telehealth	Facilitate virtual patient appointment booking, enabling physicians to provide quality care without physical contact through telehealth facilities.
Analytics and Reporting	Generate ad-hoc or pre-built reports on clinical, administrative, financial and practice performance. Detect patterns and find actionable insights using a comprehensive reporting module. Increase visibility over your practice KPIs and reports with easy-to-understand visualizations through customizable dashboards. The best systems offer management oversight support to remain compliant with regulations.
E-Prescribing	Review drug-to-drug and drug-to-allergy interactions to prescribe medication based on patient diagnosis electronically. Eliminate paperwork and automate prescription processing by sending prescriptions and refill requests directly to several pharmacies. Advanced engines can e-prescribe controlled medications, which is mandatory in most states.
Workflow Management	Automate staff responsibilities through structured workflows with workflow dashboards, resource allocation and rule management modules.

Expert recommendations and analysis on the top Medical Practice Management solutions

Current & Upcoming Trends

In the coming years, we can expect to see a number of trends in the medical practice software market that’ll help health care providers efficiently manage their practices and provide improved care for their patients.

As emerging and recurring trends continue to shape practice management, the software market is expected to grow to keep pace.

These trends include the use of artificial intelligence (AI) to automate routine administrative tasks, cloud-based solutions for data storage and sharing, and mobile applications that allow patients to access their health records remotely.

Additionally, we can expect to see an increase in the use of wearable devices to gain insights into health data and improve decision-making processes.

We’ve curated a list of some crucial upcoming trends to watch out for:

Medical Practice Management Software Trends

Population Health: Emphasis on Outcome and Prevention

Population health is an emerging concept wherein a provider comprehensively manages patient care. It focuses on non-medical factors and social determinants of health, and it requires managing patients outside of the clinic.

The global market for population health management is expected to grow at a CAGR of 18.1%, reaching $138.55 billion by 2032.

With the growth of population health, providers require new tools such as chronic care management modules to ensure effective patient care coordination.

Telehealth Adoption

Telehealth provides physicians and patients with the convenience of discussing essential medical matters via virtual calls. It eliminates the need for in-person office visits and allows for quick clarification of minor health-related questions without scheduling separate walk-in appointments.

In order to meet the demand for telehealth preferences, the market is still growing.

The global telemedicine industry is estimated to reach a value of $286.22 billion by 2030, growing at a CAGR of 17.2%.

Here are some ways in which the medical industry is adopting telehealth services:

Patient Portals

Plenty of medical practice management solutions now provide clients with patient portals to help them schedule appointments, access health records and text physicians about their report results and medications.

More systems are incorporating telehealth functionalities, including prescription refills, secure messaging, video consultations and HIPAA-compliant video conferencing solutions.

Remote Monitoring

Practice management systems also implement monitoring tools to help medical facilities track patient health statuses remotely.

These modules enable health care organizations to keep track of patients with chronic diseases and sensitive treatment procedures, especially during times when they can’t visit their physicians in person.

Some conditions that providers can monitor remotely include:

Blood pressure
Diabetes
Weight loss/gain
Heart conditions
Chronic obstructive pulmonary disease
Asthma

Cloud-Based Deployment

The cost and efficiency of cloud-based solutions, coupled with their lower expenses and higher accessibility, could drive growth for the cloud-based medical practice software market.

These solutions hold the capacity to help health care organizations save massively on IT infrastructure expenses.

With more companies using cloud-based technology, we can also expect more solutions with mobile support, enhancing the patient experience and workflow management.

Mobile applications will enable patients to connect with their providers from anywhere across the globe. They’ll additionally help patients schedule visits, view and save test reports, and discuss treatment procedures through videoconferencing and secure messaging tools.

Artificial Intelligence

AI is more than a simple trend in the health care industry — it embodies the epitome of innovation, and key players are investing billions in it. The AI health care market has the potential to grow at a CAGR of 47.6%, reaching $102.7 billion by 2028.

AI-powered software can learn clinical workflows, enhance coordination, predict patient patterns and improve equipment usage to provide better care and reduce patient discharge times.

Usage of AI-assisted chatbots and virtual assistants is also gaining momentum. The global chatbot market is anticipated to grow at a CAGR of 23.3% and reach $15.5 billion by 2028. Chatbots can accumulate knowledge to answer patient queries and share relevant insights.

AI-enabled systems can recognize diagnostic codes and help improve and predict diagnosis.

AI-enabled scanners can instantly extract insurance data with computer-assisted coding that increases billing accuracy and efficiency. Due to its speed and precision, practices can easily and swiftly process patient registration, eligibility verification and other patient-centric tasks.

Its denial management functionalities help in increasing reimbursement rates.AI's predictive capabilities identify payment delays and claim denial trends, enabling health care providers to proactively address issues and optimize revenue streams.

Internet of Medical Things (IoMT)

The IoMT refers to a connected ecosystem of health care devices, services and applications.

Its adoption has increased massively throughout the health care industry, with the Internet of Medical Things market worth $144.23 billion in 2022 and expected to grow at a CAGR of 20.4% by 2030.

Combining information from a wide range of on-body wearables, in-home and in-clinic devices, a central repository of data, and machine-to-machine communication, the IoMT enables the future of preventative health care through tracking and transmitting patient health, objective reporting, and remote monitoring.

Additionally, the wearable medical tech market is expected to grow at a CAGR of 15.44%, reaching $63.68 billion by 2028.

Wearable devices enable patients to stay aware and informed about their health metrics.

Cognitive IoMT (CIoMT) is also an emerging sub-trend that combines sensory data, automated processing and network communication to enable real-time diagnoses, monitoring and disease management.

Immersive technology

Immersive technologies, like augmented reality (AR), virtual reality (VR) and mixed reality (MR), are gaining traction in health care.

VR, for instance, has uses in various health care applications, from aiding in rehabilitation therapy to helping with anxiety disorders and cognitive rehabilitation.

Additionally, AR and VR are revolutionizing medical education, offering new and immersive ways for professionals to learn and practice.

These technologies also play a crucial role in surgery, enabling surgeons to project patient data, view holographic images and interpret scans for more precise procedures.

The integration of immersive technologies is reshaping health care and medical education.

Expert recommendations and analysis on the top Medical Practice Management systems

Medical Practice Management Solutions Report

Software Comparison Strategy

Once you understand which features to look for in practice management software, you need to define a software selection strategy to evaluate and compare software vendors.

Here are some tips to help you make the best decision:

Define Your Practice Requirements

There’s no one-size-fits-all solution, and choosing the best system for your organization means first identifying your unique requirements. Your selection should depend on size, ownership makeup, specialty, existing systems (if any), interoperability and various other factors.

Defining your unique requirements is the most important but time-consuming process. Here are a couple of general guidelines to help define your needs:

Identify and engage key stakeholders in all crucial areas of your organization.
Assess existing workflows and systems, including interoperability, to find areas of improvement.

In addition, you need to:

Select a Certified System

Regardless of your specific requirements, choosing a certified application is crucial if you want your health care organization to improve patient treatment outcomes through technology. Certified applications help you move toward your office and care goals in a standardized manner. Here’s a list of factors you’d want to consider:

ONC-ATCB certification and compliance
System mobility
ICD-11 assistance
Interoperability and scalability
Ease of use

Once you define requirements, check timelines, set a budget and address all other important considerations, look to organizations like HIMSS, MGMA, or AHIMA to learn more about efficient practice management systems.

To take your buying journey in the right direction, refer to our Lean Selection methodology for a more in-depth breakdown of a successful software comparison approach.

Expert recommendations and analysis on the top Medical Practice Management solutions

Medical Practice Management Software Report

Cost & Pricing Considerations

Vendors price systems based on various factors, including practice size, desired modules and customization requirements, with deployment methods being one of the biggest contributors to price.

A practice management solution’s cost can vary by hundreds of dollars. However, the most expensive software won’t always turn out to be the right choice for you.

Mentioned below are some crucial cost and pricing considerations:

Deployment

As discussed before, cloud-based system adoption is gaining popularity due to lower initial costs, making them affordable for practices of all sizes. Vendors offer both all-inclusive platforms and tiered packages.

On-premise software, while initially costlier, may have lower long-term expenses for larger practices due to reduced vendor fees.

Add-on Costs

We recommend having thorough conversations with providers to learn which features they include in their packages and avoid incurring additional hidden charges, which could include:

Data migration
Implementation
Training
Maintenance
Updates

Price Guide for Medical Practice Management Software

See prices for the top Medical Practice Management systems... Plus get important questions to ask.

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Questions To Ask Yourself

Asking the right questions to your clinic’s key stakeholders and the system’s potential users is essential to defining your unique requirements checklist, which pays off in the long run.

Use these questions as a starting point for internal conversations:

What features does my team require?
Which aspects of my practice do I aim to optimize?
Do we need training on the new system?
Is my practice growing? Does it need a scalable solution?
Do we need vendor help with implementation and installation?

Medical Practice Management Systems Key Questions To Ask

Questions To Ask Vendors

Use these questions as a starting point for conversations with vendors:

About the Software

Does the software integrate seamlessly with our existing software?
How intuitive and user-friendly is the software?
Does it have robust reporting capabilities?
Is the software scalable?
How does it handle data security?

About the Vendor

What training and support options do you provide?
How do you handle updates?
Do you offer implementation and installation services?
Do you have experience with our practice’s specialty?
How active is your customer support team?

Expert recommendations and analysis on the top Medical Practice Management solutions

Next Steps

The process can seem daunting, but getting the right practice management software is a crucial step in making your practice the best it can be. And remember that although providing quality patient care is the ultimate goal of medical practices, it isn’t always the utmost concern of medical software vendors.

Want help finding the right product? Use our free, interactive comparison report to compare top products — from analyst ratings to features supported to implementation effort required.

Good luck!

Software Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

By Kashish Arora

Technical Content Writer

Kashish Arora was a Technical Content Writer at SelectHub who specialized in developing content for accounting, EHR, EMR, practice management, patient scheduling and EPM. She holds a master's degree in Journalism from Symbiosis Institute of Media and Communication. When not writing, she eats fictional quotes, listens to Latin jazz and reweaves the missing parts of her spiritual tapestry.

Technical Research By Dhanasri Yasam

Senior Analyst

As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.

Technical Review By Manan Roy

Principal Analyst

Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.

Edited By Ryan McElroy

Content Editor

Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”