Categories   >   Medical Collections Software
Last Reviewed: November 14th, 2024

Best Medical Collections Software Of 2024

What is Medical Collections Software?

Medical Collections Software is a specialized tool aimed at assisting healthcare providers in recovering overdue payments. Delinquent accounts and late payments can pose a challenge for providers, affecting cash flow and straining resources. The importance of such software lies in its capability to tackle these issues, leading to enhanced financial stability. The software offers numerous benefits like improved efficiency in collections, streamlined communications, and insightful financial analysis. Its key functionalities include tracking unpaid invoices, automating reminders, and creating detailed financial reports. The emergence of predictive analytics as an emerging feature allows for advanced trend analysis and informed decision-making. Healthcare providers, especially small to mid-size practices, stand to gain the most. However, the software's cost and the need for staff training are potential limitations. To sum up, Medical Collections Software enables a balanced financial management by accelerating recovery of overdue payments, offering significant value in terms of saving time and boosting efficiency.

What Are The Key Benefits of Medical Collections Software?

  • Improves Financial Stability
  • Accelerates Overdue Payment Recovery
  • Enhances Collections Efficiency
  • Streamlines Communication Processes
  • Automates Reminders and Alerts
  • Provides Detailed Financial Reports
  • Supports Predictive Financial Analysis
  • Reduces Administrative Workload
  • Assists in Decision-Making
  • Saves Time and Resources
Read more

Overall

Based on the latest available data collected by SelectHub for 55 solutions, we determined the following solutions are the best Medical Collections Software overall:

Tebra Managed Billing
Tebra Managed Billing
Start Price
$0.30
Per Transaction, 2.75% Flat Rate
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Tebra Managed Billing

Tebra Managed Billing offers robust functionality for scheduling patients, confirming insurance, managing accounts, storing patient documents and more. It’s user-friendly interface and intuitive options make it easy to use and navigate, increasing productivity. Reporting tool offers easy customization for businesses needs. Reviewers said that customer support is responsive and helpful in solving issues. However, some complained that getting customer service was challenging. Setting up patient billing and insurance was difficult and negatively impacted workflow. Users disliked that the system tended to run slow and was often down for repairs or maintenance.

Pros & Cons

  • Functionality: It provides a comprehensive set of tools, as noted by 96% of users who referred to functionality.
  • User Friendly: It is intuitive and easy to deploy, as noted by 97% of reviewers who refer to ease of use.
  • Report: Around 65% of users said that report functions are easy to customize to meet their organization's needs.
  • Customer Support: Customer services were responsive and helpful, as noted by 56% of users who specified customer support.
  • Billing & Insurance: Nearly 86% of users said that setting up billing and insurance was time-consuming and difficult.
  • Integration: Approximately 81% of reviewers who specified integration said that it offers limited software integrations.
  • System Performance: About 92% of users said that the system runs slow and goes down frequently, affecting productivity.

Key Features

  • Schedule/Calendar: Assign physicians with the correct patient, equipment and exam room. Automatically verify patient eligibility to reduce denials. 
  • Charge Capture: Charges can be billed right away by selecting the patient name and date of service while checking for coding errors to reduce denials and get paid faster. 
  • Claims Tracking: Monitor all claims, check statuses and get reimbursed quickly. Claims can be filtered by provider, patient and date. 
  • Billing Analytics: Measures key performance indicators to come up with other ways to find practice revenue. Improve organization financial health by tracking performance and revenue cycles. 
  • Billing Tasks: Manage all billing tasks in a singular, easy-to-use inbox. Tebra Mobile allows users to view and complete tasks anytime and anywhere. 
  • Agenda Overview: Provides a general review of billing operations and notifies users of any outstanding balances or other important items. 
  • Rules Engine: Helps produce more accurate claims by automatically removing unnecessary or incorrect information. 

Pricing

License/Subscription Cost
  • Users pay a monthly subscription based on the number of users
  • Cost will vary depending on the end user role; physician, non-physician or therapist
Maintenance Cost
  • Included with the subscription cost
  • Offers free how-to articles, video tutorials and feature guides
Installation/Implementation Cost
  • Cost is included in the subscription with zero setup fees and no long-term contracts required
Customization Cost
  • An additional cost is charged for any add-on features or enhancements
  • Each additional module is provided for half the base cost
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the type of data to be imported
  • $500 for single practice migration and $100 for each additional practice
Recurring/Renewal Costs
  • Cost is equal to the recurring subscription cost paid monthly, based on the number of providers and type of package selected
WebPT
WebPT
Start Price
$99
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked WebPT

WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records.

While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

Pros & Cons

  • User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
  • Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
  • Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
  • Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
  • Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.

Key Features

  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
TherapyNotes
TherapyNotes
Start Price
$40
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked TherapyNotes

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Pros & Cons

  • Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
  • Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
  • Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
  • Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
  • Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
  • Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
  • Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
  • Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Key Features

  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
AdvancedMD
AdvancedMD
Start Price
$500
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked AdvancedMD

AdvancedMD is an intuitive cloud-based tool. While some users were happy with the system’s integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. There were mixed reviews on its reporting capabilities. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Pros & Cons

  • Customization: Of the reviews that mentioned the system’s customization, more than 70% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.
  • User-Friendly: About 55% of users who mentioned its user-friendliness found it easy to use and navigate.
  • Implementation: The vendor does not offer sufficient implementation support, and the system has a steep learning curve, as noted by more than 80% of user reviews that discuss getting the system up and running.
  • Functionality: Though the system offers a robust list of features, 66% of reviews that discuss features felt that the features’ functionality was lacking in some aspects.
  • Price: Of the users who mention price in their review, more than 90% were upset with hidden fees and felt that the system’s high price was not worth the money.
  • Customer Support: Of the reviews that discuss customer service and support, 65% felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues users reported.
  • Performance: About 94% of reviewers that mentioned performance said that the system is slow and buggy, with recurring crashes and connectivity issues.

Key Features

  • Scheduling: Medical scheduling tools allow users to quickly view appointments and patient information by hovering their mouse over the calendar. Additionally, patient visits can be tracked, and recurring appointments can be set while automated patient reminders are sent out, reducing no-shows. 
  • Billing: In addition to collecting patient payments, it is able to verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.  
  • Clearinghouse: Sweep claims of any coding errors to ensure an accurate claim submission. Any copays, deductibles and additional coverage can be automatically verified prior to a patient’s visit, while on-the-spot insurance checks are also efficient. 
  • Patient Portal: Patients can view lab results, pay bills, message their physicians and request office appointments online using its patient portal. Providers can use the portal to exchange messages with a patient, manage prescription renewal requests and send out alerts and notifications. 
  • E-Prescribing: Electronically prescribe medications — including controlled substances — quickly and easily. Connects facilities to a variety of pharmacies around the US, while users can request refills and access a patient’s medication history anywhere. It uses a combination of personal passphrases and secure tokens to complete DEA-required, two-factor authentication. The AdvancedEPCS system maintains a full DEA audit history. 
  • Telemedicine: Telemedicine features facilitate face-to-face conference conversations and secure transmissions of still images or high-resolution video conference screenshots, and stores them to patient files with HIPAA compliance. Schedule telemedicine appointments and view them in one dashboard calendar. 
  • Smart Dashboard: Automatically prioritize and manage frequent tasks using this role-based dashboard. In addition to health analytics, get alerted on any urgent issues, like abnormal lab results or pending prescriptions and drill down or up into tasks. 
  • Configurable Templates: It can be tailored to a variety of specialties, with note and sub-note templates designed by physicians to optimize workflow while fitting in with a facility’s pre-existing style. 
  • Physician-Oriented Dashboard: It enables physicians to view and schedule appointments, staff and patient messages, referral letters, test results and to-do lists in one location. The physician and their staff can respond to patient appointments or prescription renewal requests, reply to questions or send clinical reports. Its interoffice messaging center also allows physicians to send messages to the staff. 
  • Patient Communication Tools: Select which patients would receive either text or email by choosing from existing criteria or creating a new set. Segment patient lists and send specific messages to enhance patient engagement. It also supports sending sales promotions to patients. 
  • Patient Kiosk Mobile App: Complete intake and consent forms on an iPad. The information is automatically captured and passed to relevant staff to facilitate a faster check-in process for patients. 
  • Health Watcher: HealthWatcher offers auto-alerts and custom healthcare plans to enable patients to follow treatment plans. Its interoperable platform allows it to monitor and trend patient population health. It also allows building custom healthcare plans to manage specific conditions based on factors like age, sex, lab results and diagnosis. 

Pricing

License/Subscription Cost
  • Subscription fee is paid monthly based on the number of users
  • Offers standard plans and pre-configured pricing plans
Maintenance Cost
  • Cost is included with the subscription, covering ongoing upgrades and 24/7 customer support
Installation/Implementation Cost
  • Installation cost is included with the subscription fee
Customization Cost
  • Not included in the subscription cost
  • Cost varies depending on the type of custom service chosen
Data Migration Cost/Change Management/Upfront Switching Cost
  • Depends on the amount of data needed to be migrated as well as the complexity and accuracy of that data
Recurring/Renewal Costs
  • Recurring monthly fee is charged based on the subscription model selected
Cerner Practice Management
Cerner Practice Management
Start Price
$25
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Cerner Practice Management

Cerner Practice Management, a comprehensive software solution designed to streamline administrative tasks in healthcare settings, has elicited a range of user feedback. While some users appreciate the software's user-friendly interface and extensive features, others express concerns about its cost and potential rigidity. Let's delve into the specifics of these perspectives.

Users frequently commend Cerner Practice Management for its intuitive design and ease of use. The software's interface is lauded for its straightforwardness, enabling healthcare professionals to navigate the system efficiently. Additionally, the software's customizability empowers practices to tailor the system to their specific workflows and requirements. This adaptability is particularly beneficial for practices with unique operational needs. However, the software's cost can be a significant barrier for smaller practices or those with limited budgets. The price tag associated with Cerner Practice Management may necessitate careful consideration and financial planning.

Cerner Practice Management distinguishes itself through its robust integration capabilities. The software seamlessly integrates with Cerner's electronic health record (EHR) system, facilitating a smooth exchange of patient data and streamlining clinical workflows. This integration is especially advantageous for healthcare organizations already utilizing Cerner's EHR solutions. Furthermore, Cerner Practice Management offers both cloud-based and on-premise deployment options, providing flexibility to accommodate diverse technological preferences and infrastructure limitations. Considering these factors, Cerner Practice Management is well-suited for medium to large healthcare practices seeking a comprehensive, integrated solution to optimize their administrative processes and enhance operational efficiency. Smaller practices may find alternative solutions better aligned with their budgetary constraints.

Pros & Cons

  • Appointment Scheduling: Scheduling appointments is a breeze with Cerner's user-friendly interface. The system is designed to streamline the process, making it easy for staff to manage appointments efficiently.
  • Billing and Claims: Cerner simplifies the billing process by automating tasks and reducing errors. This leads to faster reimbursement and improved revenue cycle management for practices.
  • Reporting and Analytics: Gain valuable insights into your practice's performance with Cerner's comprehensive reporting tools. Track key metrics, identify trends, and make data-driven decisions to optimize operations.
  • Patient Engagement: Enhance patient engagement and satisfaction with Cerner's patient portal. Patients can easily access their medical records, schedule appointments, and communicate with their providers online.
  • Integration and Interoperability: Cerner's commitment to interoperability ensures seamless data exchange with other healthcare systems. This promotes care coordination and improves patient outcomes.
  • Steep Learning Curve: The system's complexity can be overwhelming for new users, requiring extensive training and ongoing support to achieve proficiency.
  • Customization Challenges: Tailoring the software to specific workflows and preferences can be difficult, often necessitating costly and time-consuming custom development.
  • Reporting Limitations: Generating custom reports or extracting specific data points can be cumbersome, hindering data analysis and decision-making.
  • Integration Issues: Seamless integration with other healthcare systems or third-party applications can be problematic, leading to data silos and workflow disruptions.
  • User Interface Concerns: The user interface is often described as outdated and clunky, impacting user experience and productivity.

Key Features

  • Documentation: Reduce transcription costs and eliminate malpractice risks by enhancing documentation and storage methods. Facilitate easier record management abilities by cutting down paper-based resource usage. Provide staff and physicians with digital documentation options for better care quality and simplified administrative operations. 
  • Scheduling: Fill appointment gaps using automated scheduling modules. Gain instant visibility into canceled appointments to efficiently backfill free slots. Enable patients to book, reschedule and cancel from anywhere across the globe. 
  • Patient Portal: Facilitate virtual care coordination using an online portal for easy communication among patients, physicians and front office staff. Store everything from patient data, medical histories, e-prescriptions, treatment progress to lab results in a unified space. 
  • Claims Management: Check, track and resubmit rejected claims using an electronic claims management system. Achieve fewer denials and cleaner claims by efficiently managing the whole process through automated tools. Identify recurring claim errors and fix them without requiring a large number of changes. 
  • E-Prescribing: Gain complete insight into a patient’s medical history with a click of a button. Set system alerts to inform providers and prescribers about potential drug interactions, allergies and other contraindications for better care delivery. 
  • Medical Billing: Enable an effortless way to bill by using electronic invoicing tools for uniform data entry capabilities. Eliminate staff fatigue by cutting down repetitive manual entries. Run automated processes to detect errors, including coding inconsistencies, missing documentation and outdated patient information backup. 
    • Dunning Management: Streamline billing procedures by optimizing time and costs of daily workflows. Reduce payment declines and recurring revenue loss by providing a digital mechanism for swift notification of unsuccessful payment attempts via emails and in-app text messages. 
  • Inventory Management: Improve order and sales accuracy to save money on inventory damage control. Use the inventory management feature to identify appropriate quantities of each product and automate error-free renewals and shipment processes. 
NueMD
NueMD
Start Price
$149
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked NueMD

NueMD is a cloud-based practice management software that offers a suite of features, including medical billing, electronic health records (EHR), and appointment scheduling. While NueMD has been a popular choice for some practices, user reviews from the past year suggest that it may not be the best fit for everyone.

One of the biggest strengths of NueMD is its comprehensive suite of features. Users praise the software's ability to handle everything from billing to scheduling, making it a one-stop shop for practice management. However, some users have expressed concerns about the software's user interface, which they find clunky and difficult to navigate. They also complain that the software is not as intuitive as other EHR systems on the market, such as Athenahealth or Kareo. NueMD's customer support has also been a point of contention, with some users reporting long wait times and unhelpful responses.

NueMD's biggest differentiator is its focus on medical billing. The software's billing features are highly regarded by users, who appreciate its ability to streamline the billing process and reduce the number of errors. However, NueMD's billing features are not without their drawbacks. Some users have reported that the software's billing system is not as flexible as other systems on the market, making it difficult to customize for specific practice needs.

Overall, NueMD is a solid EHR system that offers a comprehensive suite of features. However, its clunky user interface, lack of intuitive design, and inconsistent customer support may make it a less desirable option for some practices. NueMD is best suited for practices that are looking for a system with strong billing features and are willing to put in the time and effort to learn the software. It is important to note that AdvancedMD, the company behind NueMD, is sunsetting the software in 2025. This means that practices using NueMD will need to migrate to a different system in the near future.

Pros & Cons

  • Easy to Use: Many users find NueMD's interface intuitive and straightforward, making it easy to navigate and complete tasks efficiently.
  • Strong Customer Support: NueMD is known for its responsive and helpful customer support team, which is available to assist users with any questions or issues they may encounter.
  • Comprehensive Features: NueMD offers a wide range of features that cater to the needs of various medical practices, including scheduling, billing, and patient management.
  • Affordable Pricing: Compared to other EHR systems, NueMD is considered to be a more affordable option, making it accessible to practices of all sizes.
  • Slow Performance: Some users have reported that NueMD can be slow to load, especially during peak hours. This can be frustrating for busy practices, as it can slow down workflow and lead to delays in patient care.
  • Limited Customization: NueMD offers a limited amount of customization, which can be a drawback for practices that have specific needs or workflows. For example, some users have found it difficult to customize the system to meet their specific billing requirements.
  • Poor Customer Support: Some users have reported that NueMD's customer support is not responsive or helpful. This can be a major problem for practices that need assistance with technical issues or have questions about the software.
  • Lack of Mobile App: NueMD does not have a dedicated mobile app, which can be a disadvantage for practices that need to access patient records or perform other tasks on the go. This can be especially challenging for providers who are on call or need to access patient information outside of the office.

Key Features

  • Patient Portal: Communicate with patients remotely and securely. Patients can schedule appointments, receive reminders, access medical history, view lab results, update insurance information and more online. 
  • E-Prescribing: Place medication orders while in a patient's chart with just a few clicks. It automatically sends out alerts of any drug-to-drug or drug-to-allergy interactions to reduce medication errors. 
  • Patient Chart Management: Manage all of a patient’s data, such as allergies, medications and more with ease. Physicians can view summaries of past encounters to follow up on referrals. 
  • e-Labs: Clinicians can order lab results from a patient’s chart, alert other providers of abnormal results and add charges to a patient’s bill in real time. 
  • Student Health: Keep track of an entire campus’ medical history and customize templates. Clinicians can check and edit patient information and print any relative literature. 
  • Claims Management: Claims submitted using NueMD have a 99.9% first-time success rate and typically see an acceptance status within 24 hours. 
  • Scheduling: Manage the schedule for multiple physicians, offices and patients automatically in order to save time. 
  • Medical Practice Management: Reduce no-shows with daily scheduling and file accurate claims for quicker reimbursements. Also includes: 
    •  Patient registration to centralize patient information, including billing details. 
    •  Patient statements and collections to reduce outstanding co-pays. 
    •  Quick reporting and analysis of financial data. 
RXNT
RXNT
Start Price
$110
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked RXNT

RXNT is an integrated medical software solution offering Electronic Health Records (EHR) with e-prescription and patient engagement support. The cloud-based platform allows users to use and manage the application from anywhere at any time. It offers a user-friendly interface for easy use, management and customization. Reviewers pointed out that sometimes the system would duplicate the patient's information, making the patient have two profiles that lead to confusion and inconvenience. There are instances where the server lags during peak hours and tends to be slow and glitchy. Overall, they provide responsive and helpful support staff who follow up to ensure that problems are fixed before closing the ticket.

Pros & Cons

  • User-Friendly: Provides a user-friendly interface with color codes that is easy to use and implement as noted by all reviewers who mentioned ease of use.
  • Customer Support: Approximately 89% of users who referred to customer support indicated that support teams are responsive, helpful and would follow-up to ensure that problems are resolved before a ticket is closed.
  • Remote Access: All users who talked about the application liked its ability to RX meds and manage prescriptions from anywhere.
  • Duplicate Profiles: All users who specified duplication said that sometimes it duplicates patient information, giving them two profiles.
  • Program Performance: The system tends to be laggy and glitchy at times, as observed by all reviewers who referred to program performance.
  • Search: Requires multiple trials of keywords and scrolling for the search bar to locate what a user is looking for, as observed by 62% of users who mentioned search.

Key Features

  • Get Paid Faster:  Claim scrubbing, claim alerts, tracking and automatic secondary claim submissions improve financial performance and promote faster reimbursement. 
  • Increase Revenue:  End-to-end claim tracking reduces time taken in accounts receivables and is integrated with your workflow. 
  • Reduce Claim Denials:  Identify and resolve causes of denied claims to accelerate payment and improve cash flow. 
  • Prevent Billing Errors:  The software has built-in claim scrubbing that detects and eliminates errors in billing codes, thus reducing the number of denied or rejected claims. 
  • Customizable Reports:  The custom medical billing system makes displaying and analyzing data simple. The reports are comprehensive, configurable and easy to edit. 
  • Boost Efficiency:  It supports integrated real-time eligibility checks, claim status verification and alerts. Electronic remittance advice (ERA) and resource and patient scheduling with reminders make front and back office administration easy 
  • Better Manage Controlled Substances:  Its e-prescribing solution is EPCS-certified by the DEA. With real-time access to patient medical history, healthcare providers get up-to-date information about previously prescribed medications. 
DrChrono
DrChrono
Start Price
$250
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
NextGen Enterprise
NextGen Enterprise
Start Price
$600
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Pros & Cons

  • Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
  • Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
  • Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
  • Complex Implementation: Demands time and resources for implementation, customization and staff training.
  • High Initial Costs: Requires significant investment in software, hardware and training.
  • Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
Optum
Optum
Start Price
$0
Per Transaction, 0.5% Flat Rate
Company Size
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Deployment
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Platform
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Why We Picked Optum

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces.

Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

Pros & Cons

  • Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
  • Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
  • Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
  • Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
  • Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
  • Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.

Key Features

  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.

COMPARE THE BEST Medical Collections Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Medical Collections Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
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Deployment
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Logo
Tebra Managed Billing
$0.30
Per Transaction, 2.75% Flat Rate
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Tebra Managed Billing
WebPT
$99
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
WebPT
TherapyNotes
$40
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TherapyNotes
AdvancedMD
$500
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
AdvancedMD
Cerner Practice Management
$25
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Cerner Practice Management
NueMD
$149
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
NueMD
RXNT
$110
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
RXNT
DrChrono
$250
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
DrChrono
NextGen Enterprise
$600
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
NextGen Enterprise
Optum
$0
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Yes
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Optum

All Medical Collections Software (55 found)

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Veradigm

by Veradigm LLC
Veradigm
Veradigm (formerly Allscripts) offers a healthcare software suite designed to streamline clinical, financial, and operational workflows for healthcare organizations. It caters particularly to hospitals and health systems seeking to improve data management, care coordination, and financial performance. Benefits of Veradigm include enhanced patient care through improved data-driven decision making, increased operational efficiency through automation of tasks, and improved financial performance through better revenue cycle management. Popular features can include tools for claims processing, clinical documentation, and data analytics. User experiences within healthcare suggest that Veradigm can be a powerful tool for improving healthcare delivery, but its effectiveness can depend on the specific needs and implementation within each organization. Pricing typically involves a base subscription fee with additional costs based on specific modules or functionality required. Pros Better Data Mgmt Improved Care Coord. Streamlined Workflow Revenue Cycle Mgmt User-Friendly Interface (Some users report) Cons Learning Curve Costly (Some users report) Limited Customization Support Issues (Some users report) Outdated Interface (Some users report)
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$1,000 or more
Company Size
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Experity

by Experity
Experity
Experity (formerly DocuTap and Practice Velocity), is a cloud-based solution that lets healthcare providers and practitioners streamline end-to-end clinical workflows, managing all aspects of daily operations from patient registration to discharge. With inclusions for practice management, electronic medical records and medical billing, it drives a better experience for patients and improves clinical performance.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
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Waystar

by Waystar
Waystar
Waystar (formerly Navicure or ZirMed) is a cloud-based solution for managing a health organization’s revenue cycle. Over 25,000 hospital organizations and health clinics use this system to track patients' revenue from their first visit until their final balance has been paid.It’s ideal for health care organizations of all sizes. It helps providers get paid faster and more accurately by automating tedious billing tasks, improving claim accuracy and offering in-depth reporting tools that uncover areas for efficiency gains.Popular features include eligibility checks, claims submission and tracking, denial management, and analytics dashboards. Users praise Waystar for its user-friendly design, ability to reduce billing errors, and seamless integration with other practice management systems.While pricing varies based on factors like practice size and specific feature sets, the vendor offers a subscription model with fees based on metrics like claim volume.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
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Genesis Chiropractic

by Billing Precision
Genesis Chiropractic
Genesis Chiropractic is an ONC-certified, cloud-based software for general and specialty chiropractic health organizations. It offers all-in-one inclusions for data storage, scheduling, patient engagement, visit documentation and financial management. It is accessible from any device with a web browser.In addition, this vendor offers financial services. Users can outsource billing and claims processing to focus on providing care instead of administrative work. Chiropractors starting their first practice are eligible for Kickstart, a three-year payment plan.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Intergy

by Greenway Health
Intergy
Intergy by Greenway Health is a medical billing and practice management platform designed for healthcare providers of all sizes. It helps streamline workflows, enhance billing accuracy, and improve compliance with HIPAA and HL7 standards.Key features include batch claim generation, claim scrubbing, automated payment posting and advanced reporting capabilities, helping practices reduce denials and optimize revenue cycle management.Its flexibility and robust analytics make it especially valuable for practices transitioning to value-based care models like MIPS.Its ability to handle complex billing scenarios and provide actionable insights has helped practices like Sammartino Ophthalmology and HealthLinc streamline their operations and improve financial outcomes.Pricing is tailored to the specific needs of each practice.Our Research Process for IntergyThough we couldn’t get trial access, we were able to compare the system against competitors like athenaOne using our Jumpstart Platform.We also went through case studies and infographics available on the vendor’s website, and went through tutorial videos on YouTube to see how the system works. Read on to discover our findings.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Office Practicum

by Connexin Software
Office Practicum
Office Practicum is an end-to-end cloud-based solution dedicated to pediatric clinics to effectively coordinate patient care and streamline day-to-day operations. It efficiently manages patient charting, documentation, scheduling, billing, payment and communication workflows from any device. Pediatricians and nurses can easily access in-depth patient data and automate documentation. They can provide better care with vaccination and medication management, e-prescribing, telemedicine and population health engines. It handles the entire patient flow — starting from patient scheduling, registration and intake to e-prescribing, status tracking, payment processing and follow-ups. It also provides surveillance, screening and triage call protocols. In addition to optimizing practice workflows to see more patients, it can maximize cash flow using its claims and payment management modules. It provides data-driven reports and visualizations on different practice areas. It also offers HIPAA, SOC and PCI compliance with a secure AWS environment and encrypted communication and payment. Users can enrich its functionality with several preset and third-party integrations.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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OmniMD

by OmniMD
OmniMD
OmniMD is a software suite designed to assist physicians and administrators with keeping records, managing finances and engaging patients. It streamlines workflows through customized data entry and reporting templates, automated bills and claims, and digitized scheduling and prescribing capabilities. It promotes interoperability with labs and other healthcare providers.The vendor offers revenue and transcription services, allowing medical practitioners to focus on providing patient-centric care.
Cost Breakdown
$10 - $100
Company Size
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Deployment
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EZClaim

by EZClaim Software
EZClaim
EZClaim provides management solutions designed for small- and medium-sized offices to help simplify payment and scheduling processes. It offers cloud-based as well as on-premise deployment options. It integrates with third-party EMR and EHR systems such as AxisCare, ElationHealth, WebPT and more. It supports regulatory standards outlined by HIPPA and stores patient data in a secure location. Users can identify billing issues and recode statements to resolve errors.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Meditab

by Meditab
Meditab
Meditab by Intelligent Medical Software is a medical specialist tool built around charting, billing, EMO, practice management and scheduling. Tailored to fit 42 specialties, it’s a deployment-flexible option for practitioners seeking the total package when it comes to patient experience and medical charting. Its mobile and cloud capabilities are fully customizable to manage patient flow and billing processes. It is dual certified and meets the needs of federally qualified health centers and ambulatory practices. It has local professional implementation, training and support services. It automates patient communication, letting medical professionals send reminders and messages to patients. Users can create alert messages to manage patient volume.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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TRAKnet

by NEMO Health
TRAKnet
TRAKnet by NEMO Health, acquired by Modernizing Health, is a cloud-based practice management software solution to streamline appointment scheduling, revenue generation, medical billing and virtual treatment consultation. Its efficient patient care delivery system simplifies charting, reporting, claim management and third-party payment collection.
Cost Breakdown
$10 or less
Company Size
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Deployment
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Platform
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hCue

by hCue
hCue
hCue is an offline and cloud-based integrated healthcare platform to manage medical records and doctor appointments. It streamlines and manages clinical workflows to boost the efficiency of clinics. It also has a Doctor Appointment family module, thus connecting patients and doctors. It manages doctor appointments, stores critical patient data and connects pharmacies, hospitals and laboratories. The suite comprises EMR, EHR, Clinic Management and Pharmacy Management. It gives doctors an online profile to build their online brand. It integrates with hCue Payments to receive payments for appointments. Its pharmacy management division is AI driven and it helps keep inventory levels low and reduces working capital requirements.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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DuxWare

by Medical Practice Software
DuxWare
Duxware is a cloud-based software designed to meet the needs of health care providers. It integrates with existing record systems. Patients can book appointments via mobile devices from the patient engagement center. Track inventory items using dashboards.Billing and revenue modules assist with performing insurance eligibility checks and generating accurate bills. Create and share summary reports with employees to keep them informed. In addition, it offers credentialing functionality to screen employment candidates.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Chiro QuickCharts

by QuickCharts
Chiro QuickCharts
Chiro QuickCharts is a server-based software solution to enhance the operational functionality of the chiropractic industry. Its comprehensive suite design supports paperless practices, streamlined communication and exam management. It provides electronic documentation and record-keeping modules to streamline procedures, connect people, facilitate database exchange and integrate patient health care delivery aspects.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Oracle Ambulatory EHR

by Cerner Corporation
Oracle Ambulatory EHR
Oracle Ambulatory EHR (formerly Cerner Ambulatory) is an electronic health record system designed specifically for outpatient care settings such as physician practices, clinics and ambulatory surgery centers. It excels in digitizing clinical workflows like patient registration, appointment scheduling, billing, claims management and ePrescribing.It’s particularly strong in clinical documentation, scoring higher than competitors like AdvancedMD and eClinicalWorks, thanks to features that facilitate tasks such as scanning paper documents, electronic signatures and patient reminders?.Since the platform lacks a substantial volume of user reviews, there isn't enough detailed feedback on user satisfaction or specific experiences. Potential users may need to rely more on case studies, analyst insights and demos to understand how it fits their requirements.Pricing is customized based on your practice's size and requirements, with no free trial available. Prospective buyers must contact the vendor for a personalized quote.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
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Deployment
Cloud On-Premise
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ECLIPSE Practice Management Software

by MPN Software Systems
ECLIPSE Practice Management Software
Eclipse is an ONC and HIPAA certified module used by single practitioners and multi-disciplinary practices. It is also used by multi-site practices with over 200 computers in a single network and at least a dozen providers. It comes equipped with documentation capabilities, which are multi-faceted, allowing users to bundle data in a password protected PDF document and submit it wherever required, such as to an attorney or even as an attachment with bills. It also has a HIPAA compliant booth function to help users maintain the efficiency of their administrative staff by supporting patients to enter subjective complaints and PHI.
Cost Breakdown
$10 or less
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Buyer's Guide

Medical Collections Software Is All About Boosting Collections and Simplifying Business Processes

By Riya Jamble, Technical Content Writer at SelectHub

Medical Collections Software BG Intro

Collecting payments from patients as well as insurance companies is a challenging task. Even with financial plans in place, clients forget to clear their dues. And we know how long health plan companies take to review claims. Medical collections software helps you collect payments on time. They provide collection management, medical billing and coding, and skiptracing modules to assist you in improving revenue flow.

We know how challenging it is to evaluate hundreds of products on the market. We’ve designed this buyer’s guide to help you select an ideal solution for your company.

Executive Summary

  • Medical collections software helps practices and billing organizations accelerate collections and streamline workflows.
  • Core functionalities you should look for in a medical collections solution are skip tracing modules, billing and coding capabilities, collections management and reporting tools.
  • Don’t forget to ask vendors questions before making a purchase decision.
What This Guide Covers:

What Is Medical Collections Software?

Medical collections software is a medical solution that helps health care practices, hospitals and billing companies reduce A/R days, increase collections and maintain regulatory compliance.

Claim management modules assist you in submitting error-free insurance claims in CMS-1500 format. They also provide claim scrubbing functionality to enable you to identify coding and formatting errors before sending claims to payers.

Enable patients to access files online via the patient portal. Clients can make digital payments using credit/debit cards or online wallets like Google Pay, Apple Pay and PayPal.

Note: If you own a medical collection agency, we recommend you check our medical collection services buyer’s guide.

Primary Benefits

High deductibles, inaccurate statements, confusion regarding insurance coverage and complex payment methods can cause delays. Medical collection systems help you resolve all these challenges.

Medical Collections Software Benefits

Below are some benefits you can reap from implementing health care collections software.

Boost Collection Rates

Sometimes, it becomes difficult for patients to decode their medical bills. According to the Forbes Advisor Survey 2022, at least 21% of individuals found medical bills confusing. And when clients don’t understand their statements, they avoid clearing their dues, resulting in payment delays.

Health care collection applications enable you to add your organization’s contact details to statements to help clients reach out when in doubt. They integrate with interactive voice response systems to assist patients in checking their payment due dates and outstanding balances.

These solutions enable you to capture accurate patient data to help you generate error-free statements. Furthermore, they encourage you to send clean claims to insurance companies, increasing reimbursement rates.

Stay Compliant

Patients can sue you for deceptive billing and collection practices under the No Surprises Act, False Claims Act and Fair Debt Collection Practices Act. And lawsuits invite federal fines, causing revenue losses. Medical collections software helps you ensure HIPAA compliance and adhere to ICD standards.

Improve Patient Experiences

Today, patients prefer paying online. According to an InstaMed report on health care payment trends, the percentage of where consumers prefer to pay medical bills online are as follows:

  • Doctor/hospital website — 38%
  • Health plan’s website — 17%
  • Bank’s website — 13%
  • Digital payment option — 6%

Not providing patients with online payment options can result in collection delays. Health care collections software enables clients to pay through their preferred payment methods. Customers can also view their outstanding balances via the patient portal.

Medical Collections Software Categories

Key Features & Functionality

Collections Management

This feature enables you to track patients’ payment details like outstanding balances, copays and deductibles. You can send electronic statements to clients to get paid faster.

Because most clients seek a quicker payment option, you can attach QR codes to medical bills to improve their financial experiences.

You can generate A/R reports to gain insights on average collection time, patient balances, denied claims and unresolved insurance issues.
Claims and Denial Management

Submitting incorrect claims can delay reimbursements. Debt collection systems help you submit clean claims to health care insurance companies.

Claim scrubbing functionality enables you to check claims for coding and formatting discrepancies.

Insurance companies might deny your claims due to invalid modifiers, missing information and patient ineligibility. And if you don’t address these issues promptly, you risk losing the coverage.

Medical solutions help you resolve denials and submit revised claims to health plan companies within the assigned deadlines.
Medical Billing

Patients get furious when they receive incorrect bills, resulting in payment delays. Medical collection apps come with medical billing tools to help you generate precise statements. They enable physicians and doctors to record performed services via the charge capture app in real time.

The code lookup tool helps you determine the right ICD-11 and CPT and HCPCS codes to avoid denials. Code scrubbing functionality enables you to code-check your claims before sending them to insurance companies.
Skip Tracing

Sometimes, patients don’t respond to your communication attempts — maybe they are dealing with financial stress or simply don’t want to clear their dues.

Some medical collection applications provide skip tracing capabilities to enable you to locate clients’ relatives' addresses and contact details of neighbors and co-habitants, helping you maximize recovery rates.
Asset Discovery

There are times when patients decide to liquidate their assets to clear their medical debts. Some health care collection solutions allow you to store clients’ asset information in a secure location, making it easy to fetch them when needed.
Compliance and Security

With ever-changing health care guidelines, it becomes difficult to keep up with them. Digital solutions should be ONC-ATCB certified and HIPAA compliant, helping you avoid federal penalties and lawsuits.

These systems also provide data encryption capabilities to protect patient data from cyberattackers.

Furthermore, they encourage you to comply with PCI DSS standards to help you carry out secure transactions and safeguard credit card information.
Patient Portal

Patients have a lot on their plates too. And paying bills might slip their minds. Health care systems enable you to send automated payment reminders to clients via a patient portal. Clients can access their payment histories and other vital information with just a few clicks.
Reporting and Analytics

This feature allows you to generate financial, A/R aging, collections, payment trends, denial and productivity reports to help analyze data and develop strategic plans to resolve recurring issues.

Some medical collection tools integrate with business intelligence solutions to help you evaluate your practice or billing company’s financial performance.

Software Comparison Strategy

Health care collection solutions might have similar features, making it difficult to decide which system will streamline your collections process. Below, we’ve outlined some factors you should consider while conducting software evaluation.

What’s your company size? If you choose an application that’s not meant for your organization, you’ll end up with features and services you don’t need. And vendors develop their systems to serve the needs of specific company sizes.

For instance, EZClaim serves small- and medium-sized businesses, while eClinicalWorks caters to companies of all sizes.

Before investing in a digital solution, you should determine your organization's size.

The reason behind procuring medical collection apps is to solve current collection challenges. And there’s no going back once you purchase the software. All you can do is contact support and hope to resolve your issues.

To avoid regretting your buying decision, you should look for vendors who offer demos and trials. This way, you’ll know how the application transforms your current workflows.

Achieving medical compliance is challenging, especially with so many health care regulations to look out for. You should consider investing in a solution that’s HIPAA compliant and ONC-ATCB certified. Don’t forget to check if the solution conforms to ICD standards.

Some core functionalities to look out for in debt collection tools are skip tracing, collection managing, billing and coding, and reporting capabilities.

The medical collections software you select should provide secure storage to protect patient files from data breaches.

Running a practice or billing company isn’t a cakewalk. You might even use several apps like:

To access files from a central hub, you should look for a system providing integrative capabilities.

Some vendors provide debt negotiation services to enable you to help patients reduce their financial burdens. They discuss with clients about repayment terms, payment plans and financing options. You should ask providers if they offer such services.

No matter what ways you use, some debtors just won’t pay. And then you might have to seek legal aid. Nobody likes to sue their patients. But sometimes, that’s the only option left. You should ask vendors if they provide legal services to collect lawfully.

Lastly, don’t forget to consult medical professionals currently using the software to gather honest opinions.

Still feeling stressed about evaluating solutions? You can leverage our lean selection process to conduct software assessments and choose the perfect medical collections application.

Cost & Pricing Considerations

Investing in a new system shouldn’t cause cost overshoots. We’ve provided a few pricing considerations below to help you select a budget-friendly solution.

Most vendors offer two pricing plans — subscription and perpetual license. If you choose a subscription-based option, you will have to pay a recurring fee. On the other hand, to obtain a perpetual license, you just need to pay once to gain lifetime software access.

Vendors employ price discrimination strategies to determine costs for different company sizes. For instance, small companies might have to pay less than large health care organizations. You should always ask vendors about the organization sizes they serve to avoid overspending.

Do you prefer cloud-based or on-premise deployment? Generally, cloud products cost less compared to on-premise solutions upfront. You should determine your deployment needs before making a purchasing decision.

Sometimes you might need extra functionalities. But be careful, as vendors might charge you for additional modules.

Most providers offer on-site, online and hybrid training. Some even provide supplementary courses, guides and resources to help implement their solutions better. But these training materials might come at an extra cost.

Most vendors offer phone, email and live chat support. Some enable you to submit tickets through the support portal. You should ask providers about the costs of accessing these support services.

The Most Popular Medical Collections Software

Selecting a solution isn’t an easy task. We want to help you make your software selection journey relatively smooth. Below, we’ve provided a list of the best medical billing applications providing revenue cycle modules to help you jumpstart your software search.

Note: The systems listed below may or may not provide collections modules. However, they offer basic medical billing and revenue cycle functionalities to help you increase cash flow.

DrChrono

DrChrono provides revenue cycle, practice management and billing functionalities to help practices and billing companies streamline business processes. They provide an RCM team to assist you in collecting payments on time.

DrChrono

DrChrono’s billing log. Source

Reporting tools enable you to gain insights into your practice’s operational and financial performance and optimize your billing workflows.

It integrates with ClearGage to help you send statements to patients via SMS.

Clients can access their files through the patient portal. They can chat with their doctors through a secure messaging channel. They can also make payments via credit/debit cards or online wallets.

CureMD

CureMD is a cloud-based platform that offers practice management, revenue cycle and billing modules to help medical professionals speed up collection processes and increase productivity. You can monitor key performance indicators like A/R collection period, copay collected, denials and payments received via the dashboard.

CureMD

Monitor KPIs via the dashboard with CureMD. Source

The vendor offers a billing team to help you avoid invoicing mistakes and fix revenue leaks. They assist you in posting payments, resolving denials, submitting clean claims and managing appeals.

Kareo Billing

Kareo Billing provides practice management, medical billing and reporting modules to help organizations improve cash flow and simplify business processes. It enables you to filter patients by collection statuses. It also allows you to monitor A/R days via the dashboard.

Kareo Billing

Kareo Billing’s billing analytics dashboard. Source

You can send payment reminders to patients to get paid on time. You can add your company’s logo, contact details, address, accepted payment methods and custom messages to statements.

 

Questions To Ask

Before approaching vendors, you should determine your company’s needs. You can conduct surveys and hold discussions with your team to understand your staff’s requirements. Use these questions to start conversations with your teams.

  • What patient collection issues do we need to resolve?
  • Do we need a scalable solution?
  • Do we require a mobile app?
  • What type of deployment do we need? On-premise or cloud-based?
  • Do we possess the technical resources to implement the software?

Medical Collections Software Key Questions To Ask

You need to ask questions to vendors to decide whether or not the software will suffice your organization’s requirements. Use these questions as a starting point to initiate discussions with vendors.

  • Is the software HIPAA compliant?
  • Does the solution provide integrative capabilities?
  • Does the application ensure data security?
  • What company sizes do you serve?
  • Do you offer data migration assistance?

Next Steps

If you want to boost collections and improve your organization's financial performance, medical collections software is your best bet. They assist you in submitting error-free claims, generating accurate statements and complying with health care guidelines.

Are you ready to increase your collection rates and drive your practice or billing company towards success? If yes, you should check out our medical billing comparison report to narrow your options.

You can also leverage our Decision Platform to validate and compare vendor responses and make cost-effective decisions.

We hope this buyer’s guide helps you choose a system that best suits your needs. Please don’t hesitate to reach out via phone or email mentioned on our website, if you have any questions.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riya
By Riya Jamble
Technical Content Writer
Riya is a Technical Content Writer at SelectHub. She writes content for our construction scheduling and bidding, CMMS and medical billing categories. She's also a part of the social media team where she crafts posts that engage and resonate with our audience. Riya holds a Graduate Degree in Journalism and Mass Communication from Lovely Professional University, Punjab, India. Fueled by a love for black coffee, her day begins and ends with its energizing ritual. Riya enjoys a variety of TV series, including Friends, Suits, American Horror Story, and How to Get Away with Murder. During her free time, you'll find her reading or spending time with her close ones. She believes in magic and is waiting for that day when reality compromises and fairytale swirls around with a smile.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Ryan
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”
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