Last Reviewed: November 22nd, 2024

Best Medical Collection Services Of 2024

What are Medical Collection Services?

Medical Collection Services offer an essential conduit for healthcare providers to manage and recover overdue payments from patients and insurance companies. Healthcare providers often face challenges managing late payments which can impede cash flows and compromise financial stability. This is where these services are of critical importance, tackling overdue accounts and freeing up the provider's resources. Benefits hinge on improved cash flows, reduced administrative burdens, and enhanced patient communication. Services primarily include tracking unpaid bills, negotiating payments, organizing data, and ensuring HIPAA compliance. The advent of AI and predictive analytics in this domain is swiftly gaining traction, offering efficient collection approaches and insightful trends. Healthcare providers across the industry spectrum, particularly small to medium-sized practices or clinics, are prime users. On the flipside, costs of services and the potential impact on patient relationships are notable limitations. In conclusion, Medical Collection Services are an ally to healthcare providers, creating a robust financial framework by enabling the effective recoup of overdue payments while enabling providers to concentrate on patient care.

What Are The Key Benefits of Medical Collection Services?

  • Improves Cash Flow Management
  • Recoups Overdue Payments
  • Reduces Administrative Burden
  • Enhances Patient Communication
  • Ensures HIPAA Compliance
  • Optimizes Payment Tracking
  • Facilitates Negotiation With Payers
  • Boosts Financial Stability
  • Enables Efficient Collection Procedures
  • Provides Intelligent Financial Insights
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Overall

Based on the latest available data collected by SelectHub for 55 solutions, we determined the following solutions are the best Medical Collection Services overall:

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Why We Picked Tebra Managed Billing

Tebra Managed Billing offers robust functionality for scheduling patients, confirming insurance, managing accounts, storing patient documents and more. It’s user-friendly interface and intuitive options make it easy to use and navigate, increasing productivity. Reporting tool offers easy customization for businesses needs. Reviewers said that customer support is responsive and helpful in solving issues. However, some complained that getting customer service was challenging. Setting up patient billing and insurance was difficult and negatively impacted workflow. Users disliked that the system tended to run slow and was often down for repairs or maintenance.

Pros & Cons

  • Functionality: It provides a comprehensive set of tools, as noted by 96% of users who referred to functionality.
  • User Friendly: It is intuitive and easy to deploy, as noted by 97% of reviewers who refer to ease of use.
  • Report: Around 65% of users said that report functions are easy to customize to meet their organization's needs.
  • Customer Support: Customer services were responsive and helpful, as noted by 56% of users who specified customer support.
  • Billing & Insurance: Nearly 86% of users said that setting up billing and insurance was time-consuming and difficult.
  • Integration: Approximately 81% of reviewers who specified integration said that it offers limited software integrations.
  • System Performance: About 92% of users said that the system runs slow and goes down frequently, affecting productivity.

Key Features

  • Schedule/Calendar: Assign physicians with the correct patient, equipment and exam room. Automatically verify patient eligibility to reduce denials. 
  • Charge Capture: Charges can be billed right away by selecting the patient name and date of service while checking for coding errors to reduce denials and get paid faster. 
  • Claims Tracking: Monitor all claims, check statuses and get reimbursed quickly. Claims can be filtered by provider, patient and date. 
  • Billing Analytics: Measures key performance indicators to come up with other ways to find practice revenue. Improve organization financial health by tracking performance and revenue cycles. 
  • Billing Tasks: Manage all billing tasks in a singular, easy-to-use inbox. Tebra Mobile allows users to view and complete tasks anytime and anywhere. 
  • Agenda Overview: Provides a general review of billing operations and notifies users of any outstanding balances or other important items. 
  • Rules Engine: Helps produce more accurate claims by automatically removing unnecessary or incorrect information. 

Pricing

License/Subscription Cost
  • Users pay a monthly subscription based on the number of users
  • Cost will vary depending on the end user role; physician, non-physician or therapist
Maintenance Cost
  • Included with the subscription cost
  • Offers free how-to articles, video tutorials and feature guides
Installation/Implementation Cost
  • Cost is included in the subscription with zero setup fees and no long-term contracts required
Customization Cost
  • An additional cost is charged for any add-on features or enhancements
  • Each additional module is provided for half the base cost
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the type of data to be imported
  • $500 for single practice migration and $100 for each additional practice
Recurring/Renewal Costs
  • Cost is equal to the recurring subscription cost paid monthly, based on the number of providers and type of package selected
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Why We Picked WebPT

WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records.

While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

Pros & Cons

  • User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
  • Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
  • Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
  • Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
  • Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.

Key Features

  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
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Why We Picked TherapyNotes

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Pros & Cons

  • Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
  • Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
  • Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
  • Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
  • Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
  • Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
  • Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
  • Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Key Features

  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
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Why We Picked AdvancedMD

AdvancedMD is an intuitive cloud-based tool. While some users were happy with the system’s integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. There were mixed reviews on its reporting capabilities. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Pros & Cons

  • Customization: Of the reviews that mentioned the system’s customization, more than 70% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.
  • User-Friendly: About 55% of users who mentioned its user-friendliness found it easy to use and navigate.
  • Implementation: The vendor does not offer sufficient implementation support, and the system has a steep learning curve, as noted by more than 80% of user reviews that discuss getting the system up and running.
  • Functionality: Though the system offers a robust list of features, 66% of reviews that discuss features felt that the features’ functionality was lacking in some aspects.
  • Price: Of the users who mention price in their review, more than 90% were upset with hidden fees and felt that the system’s high price was not worth the money.
  • Customer Support: Of the reviews that discuss customer service and support, 65% felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues users reported.
  • Performance: About 94% of reviewers that mentioned performance said that the system is slow and buggy, with recurring crashes and connectivity issues.

Key Features

  • Scheduling: Medical scheduling tools allow users to quickly view appointments and patient information by hovering their mouse over the calendar. Additionally, patient visits can be tracked, and recurring appointments can be set while automated patient reminders are sent out, reducing no-shows. 
  • Billing: In addition to collecting patient payments, it is able to verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.  
  • Clearinghouse: Sweep claims of any coding errors to ensure an accurate claim submission. Any copays, deductibles and additional coverage can be automatically verified prior to a patient’s visit, while on-the-spot insurance checks are also efficient. 
  • Patient Portal: Patients can view lab results, pay bills, message their physicians and request office appointments online using its patient portal. Providers can use the portal to exchange messages with a patient, manage prescription renewal requests and send out alerts and notifications. 
  • E-Prescribing: Electronically prescribe medications — including controlled substances — quickly and easily. Connects facilities to a variety of pharmacies around the US, while users can request refills and access a patient’s medication history anywhere. It uses a combination of personal passphrases and secure tokens to complete DEA-required, two-factor authentication. The AdvancedEPCS system maintains a full DEA audit history. 
  • Telemedicine: Telemedicine features facilitate face-to-face conference conversations and secure transmissions of still images or high-resolution video conference screenshots, and stores them to patient files with HIPAA compliance. Schedule telemedicine appointments and view them in one dashboard calendar. 
  • Smart Dashboard: Automatically prioritize and manage frequent tasks using this role-based dashboard. In addition to health analytics, get alerted on any urgent issues, like abnormal lab results or pending prescriptions and drill down or up into tasks. 
  • Configurable Templates: It can be tailored to a variety of specialties, with note and sub-note templates designed by physicians to optimize workflow while fitting in with a facility’s pre-existing style. 
  • Physician-Oriented Dashboard: It enables physicians to view and schedule appointments, staff and patient messages, referral letters, test results and to-do lists in one location. The physician and their staff can respond to patient appointments or prescription renewal requests, reply to questions or send clinical reports. Its interoffice messaging center also allows physicians to send messages to the staff. 
  • Patient Communication Tools: Select which patients would receive either text or email by choosing from existing criteria or creating a new set. Segment patient lists and send specific messages to enhance patient engagement. It also supports sending sales promotions to patients. 
  • Patient Kiosk Mobile App: Complete intake and consent forms on an iPad. The information is automatically captured and passed to relevant staff to facilitate a faster check-in process for patients. 
  • Health Watcher: HealthWatcher offers auto-alerts and custom healthcare plans to enable patients to follow treatment plans. Its interoperable platform allows it to monitor and trend patient population health. It also allows building custom healthcare plans to manage specific conditions based on factors like age, sex, lab results and diagnosis. 

Pricing

License/Subscription Cost
  • Subscription fee is paid monthly based on the number of users
  • Offers standard plans and pre-configured pricing plans
Maintenance Cost
  • Cost is included with the subscription, covering ongoing upgrades and 24/7 customer support
Installation/Implementation Cost
  • Installation cost is included with the subscription fee
Customization Cost
  • Not included in the subscription cost
  • Cost varies depending on the type of custom service chosen
Data Migration Cost/Change Management/Upfront Switching Cost
  • Depends on the amount of data needed to be migrated as well as the complexity and accuracy of that data
Recurring/Renewal Costs
  • Recurring monthly fee is charged based on the subscription model selected
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Why We Picked Practice Fusion

User reviews from the past year paint a mixed picture. While some users praise its intuitive design and comprehensive features, others express frustration with its customer support and pricing.

Practice Fusion stands out for its user-friendly interface, which makes navigating the system a breeze, especially for those new to electronic health records. Its robust feature set, including charting, e-prescribing, and billing, caters to a wide range of practice needs. However, some users report encountering difficulties with customer support, finding it unresponsive and unhelpful. Additionally, pricing concerns have been raised, with some users finding the system expensive compared to competitors like Athenahealth or Kareo.

Overall, Practice Fusion seems best suited for smaller practices seeking a user-friendly, all-in-one EHR solution. However, practices with more complex needs or those prioritizing responsive customer support might want to explore alternative options.

Pros & Cons

  • Data Safety: All users who mention files and data noted the safety of sensitive medical data as a key benefit.
  • User-Friendly: About 93% of users referencing usability reported that the product is easy to use and navigate.
  • Accessibility: According to 89% of reviews on this aspect, the product is highly accessible due to being web-based.
  • Customer Support: About 95% of reviewers mentioning support indicated that customer service is inefficient and unresponsive.
  • Outdated: Over 85% of users referring to this aspect noted that the product requires updates in terms of tools and features.
  • Speed: Updates, glitches and a crowded interface slow down work, according to 70% of reviews about speed.

Key Features

  • Charting: With efficient charting, speciality-specific templates and automatic favorite lists, physicians can search for diagnosis codes by keywords to track a patient’s health data over time and monitor treatment progress. 
  • Scheduling: Easy scheduling lets patients manage appointments online, including automatic reminders regarding upcoming visits and automated recurring appointments. 
  • E-Prescribing: Order and send prescriptions anywhere, manage medical orders and pharmacy communication electronically, and take care of refill requests for any recurring medications with a two-click prescription refill tool. 
  • Patient Portal: Patients can look at medical information and view lab results at any time. They can also access education materials as well as population health information to better understand their health and treatment. 
  • Billing and Payment: Patients can receive billing statements and update payment information, while physicians can create superbills by automatically pulling information from chart notes. It can also verify insurance providers and scrub claims of any errors before submission. 
  • Labs and Imaging: Integrate with hundreds of labs like LabCorp and Quest as well as imaging services like X-ray, CT scan and ultrasound. 
  • Practice Administration: Consolidate tasks and custom reports, as well as refer patients electronically with their complete medical record. Communicate using secure messages that fulfill meaningful use standards or use HIPAA compliant faxes to go paperless. 
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Why We Picked NueMD

NueMD is a cloud-based practice management software that offers a suite of features, including medical billing, electronic health records (EHR), and appointment scheduling. While NueMD has been a popular choice for some practices, user reviews from the past year suggest that it may not be the best fit for everyone.

One of the biggest strengths of NueMD is its comprehensive suite of features. Users praise the software's ability to handle everything from billing to scheduling, making it a one-stop shop for practice management. However, some users have expressed concerns about the software's user interface, which they find clunky and difficult to navigate. They also complain that the software is not as intuitive as other EHR systems on the market, such as Athenahealth or Kareo. NueMD's customer support has also been a point of contention, with some users reporting long wait times and unhelpful responses.

NueMD's biggest differentiator is its focus on medical billing. The software's billing features are highly regarded by users, who appreciate its ability to streamline the billing process and reduce the number of errors. However, NueMD's billing features are not without their drawbacks. Some users have reported that the software's billing system is not as flexible as other systems on the market, making it difficult to customize for specific practice needs.

Overall, NueMD is a solid EHR system that offers a comprehensive suite of features. However, its clunky user interface, lack of intuitive design, and inconsistent customer support may make it a less desirable option for some practices. NueMD is best suited for practices that are looking for a system with strong billing features and are willing to put in the time and effort to learn the software. It is important to note that AdvancedMD, the company behind NueMD, is sunsetting the software in 2025. This means that practices using NueMD will need to migrate to a different system in the near future.

Pros & Cons

  • Easy to Use: Many users find NueMD's interface intuitive and straightforward, making it easy to navigate and complete tasks efficiently.
  • Strong Customer Support: NueMD is known for its responsive and helpful customer support team, which is available to assist users with any questions or issues they may encounter.
  • Comprehensive Features: NueMD offers a wide range of features that cater to the needs of various medical practices, including scheduling, billing, and patient management.
  • Affordable Pricing: Compared to other EHR systems, NueMD is considered to be a more affordable option, making it accessible to practices of all sizes.
  • Slow Performance: Some users have reported that NueMD can be slow to load, especially during peak hours. This can be frustrating for busy practices, as it can slow down workflow and lead to delays in patient care.
  • Limited Customization: NueMD offers a limited amount of customization, which can be a drawback for practices that have specific needs or workflows. For example, some users have found it difficult to customize the system to meet their specific billing requirements.
  • Poor Customer Support: Some users have reported that NueMD's customer support is not responsive or helpful. This can be a major problem for practices that need assistance with technical issues or have questions about the software.
  • Lack of Mobile App: NueMD does not have a dedicated mobile app, which can be a disadvantage for practices that need to access patient records or perform other tasks on the go. This can be especially challenging for providers who are on call or need to access patient information outside of the office.

Key Features

  • Patient Portal: Communicate with patients remotely and securely. Patients can schedule appointments, receive reminders, access medical history, view lab results, update insurance information and more online. 
  • E-Prescribing: Place medication orders while in a patient's chart with just a few clicks. It automatically sends out alerts of any drug-to-drug or drug-to-allergy interactions to reduce medication errors. 
  • Patient Chart Management: Manage all of a patient’s data, such as allergies, medications and more with ease. Physicians can view summaries of past encounters to follow up on referrals. 
  • e-Labs: Clinicians can order lab results from a patient’s chart, alert other providers of abnormal results and add charges to a patient’s bill in real time. 
  • Student Health: Keep track of an entire campus’ medical history and customize templates. Clinicians can check and edit patient information and print any relative literature. 
  • Claims Management: Claims submitted using NueMD have a 99.9% first-time success rate and typically see an acceptance status within 24 hours. 
  • Scheduling: Manage the schedule for multiple physicians, offices and patients automatically in order to save time. 
  • Medical Practice Management: Reduce no-shows with daily scheduling and file accurate claims for quicker reimbursements. Also includes: 
    •  Patient registration to centralize patient information, including billing details. 
    •  Patient statements and collections to reduce outstanding co-pays. 
    •  Quick reporting and analysis of financial data. 
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Why We Picked RXNT

RXNT is an integrated medical software solution offering Electronic Health Records (EHR) with e-prescription and patient engagement support. The cloud-based platform allows users to use and manage the application from anywhere at any time. It offers a user-friendly interface for easy use, management and customization. Reviewers pointed out that sometimes the system would duplicate the patient's information, making the patient have two profiles that lead to confusion and inconvenience. There are instances where the server lags during peak hours and tends to be slow and glitchy. Overall, they provide responsive and helpful support staff who follow up to ensure that problems are fixed before closing the ticket.

Pros & Cons

  • User-Friendly: Provides a user-friendly interface with color codes that is easy to use and implement as noted by all reviewers who mentioned ease of use.
  • Customer Support: Approximately 89% of users who referred to customer support indicated that support teams are responsive, helpful and would follow-up to ensure that problems are resolved before a ticket is closed.
  • Remote Access: All users who talked about the application liked its ability to RX meds and manage prescriptions from anywhere.
  • Duplicate Profiles: All users who specified duplication said that sometimes it duplicates patient information, giving them two profiles.
  • Program Performance: The system tends to be laggy and glitchy at times, as observed by all reviewers who referred to program performance.
  • Search: Requires multiple trials of keywords and scrolling for the search bar to locate what a user is looking for, as observed by 62% of users who mentioned search.

Key Features

  • Get Paid Faster:  Claim scrubbing, claim alerts, tracking and automatic secondary claim submissions improve financial performance and promote faster reimbursement. 
  • Increase Revenue:  End-to-end claim tracking reduces time taken in accounts receivables and is integrated with your workflow. 
  • Reduce Claim Denials:  Identify and resolve causes of denied claims to accelerate payment and improve cash flow. 
  • Prevent Billing Errors:  The software has built-in claim scrubbing that detects and eliminates errors in billing codes, thus reducing the number of denied or rejected claims. 
  • Customizable Reports:  The custom medical billing system makes displaying and analyzing data simple. The reports are comprehensive, configurable and easy to edit. 
  • Boost Efficiency:  It supports integrated real-time eligibility checks, claim status verification and alerts. Electronic remittance advice (ERA) and resource and patient scheduling with reminders make front and back office administration easy 
  • Better Manage Controlled Substances:  Its e-prescribing solution is EPCS-certified by the DEA. With real-time access to patient medical history, healthcare providers get up-to-date information about previously prescribed medications. 
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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
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Why We Picked NextGen Enterprise

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.

NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.

Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.

The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.

Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.

One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Pros & Cons

  • Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
  • Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
  • Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
  • Complex Implementation: Demands time and resources for implementation, customization and staff training.
  • High Initial Costs: Requires significant investment in software, hardware and training.
  • Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.

Key Features

  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
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Why We Picked Optum

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces.

Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

Pros & Cons

  • Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
  • Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
  • Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
  • Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
  • Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
  • Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.

Key Features

  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.

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All Medical Collection Services (55 found)

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Buyer's Guide

Medical Collection Services Software Is All About Optimizing Collection Workflows and Boosting Revenue 

Medical Collection BG Intro

Is your practice or collection agency suffering from payment delays? Are you finding it difficult to follow up with patients? You can now flick your troubles away with medical collection services software. They help you automate processes and save time. You can keep tabs on unpaid bills and develop friendly relationships with patients. They also encourage clients to pay debts through an online gateway.

We understand how challenging it is to select a solution that caters to your business needs. The purpose of this buyer’s guide is to provide you with valuable insights and help you kickstart your software selection journey.

Executive Summary

  • Debt collection apps help you improve patient experiences and receive payments on time.
  • Factors such as storage and mobile capabilities, reporting and automated modules, compliance levels, and user-friendliness are all things you should consider while conducting software comparisons.
  • You should be aware of debt collection laws such as the No Surprises Act, Fair Debt Collection Practices Act and Fair Credit Reporting Act.
  • Core features to look for in a collection application are reporting, billing and skiptracing modules and payment tracking functionality.
What This Guide Covers:

What Is Medical Collection Services Software?

Medical collection solutions assist you in streamlining revenue collection processes. You can send automated payment deadline alerts to patients. They help you to stay compliant with federal regulations. Furthermore, they enable clients to make online payments through debit or credit cards, online wallets, or an automated clearinghouse. Skiptracing modules let you locate additional contact data of patients.

You can monitor your organization’s performance, track growth and improve productivity using dashboards. They also assist you in performing insurance verification to avoid claim denials. Integrate with IVR systems to enable patients to pay even after usual business hours. Store information on a secure cloud server. Report delinquent accounts to credit bureaus in Metro 2 format.

Do You Own a Collection Agency or Practice?

Collection agencies and practices might have the same financial goals, but their needs differ. Take a look at the table below to understand your needs and how digital solutions can assist you in fulfilling them.

Company Type Needs How Digital Solutions Can Helpth>

Practice

  • Eligibility checks
  • Claims submission and processing
  • Payment processing
  • Tracking and managing collections
  • Automate processes
  • Verify insurance plans in minutes
  • Get paid through an online gateway
  • Monitor collections via dashboards

Agency

  • Skiptracing
  • Credit reporting and monitoring
  • Analytical modeling
  • Legal compliance
  • Locate patients’ contact information
  • Analyze credit reports
  • Minimize liabilities
  • Discover assets

Note: The above table doesn’t highlight all the needs of practices and agencies. It only mentions the primary requirements.

What Are Medical Collection Services?

Debt collection agencies act as a mediator between practices and patients. They set up payment plans to ensure that companies get paid on time. This takes the financial pressures off clinics. Practices approach these collection organizations when other attempts to receive payments are unsuccessful. These agencies help companies maintain healthy relationships with customers.

How To Overcome Collection Challenges

An online solution automates processes, helping you save time. But it’s not healthy to entirely depend upon these solutions. Below we have mentioned some important things you can follow to resolve collection issues.

How To Overcome Collection Challenges

Educate Patients on Their Financial Responsibilities

Imagine medical facilities presenting you with a bill that exceeds the amount you had in mind. Anger just starts running through your veins. Then comes stress, and the situation worsens. Patients experience a similar shock when they receive an unexpected invoice. Your agency or practice should always make patients aware of their financial responsibilities.

Medical collection software comes with authorization tools to help you determine clients’ payment obligations beforehand.

Develop Positive Relationships With Clients

A positive cash flow will keep your health care facility or collection company running smoothly. But if you want repeat business, you need to develop strong relationships with your clients. Empathize. Win hearts. If you own a practice and hired a collection agency to resolve issues with delinquent accounts, you should let patients know about the same. You and the collection agency should present a united front.

You should talk to clients with patience if you run a collection agency. We understand that some customers can be hard to talk to. They might even ignore your calls. In such situations, refer to your collection guidelines to know how to proceed further.

Provide Multiple Payment Options

Paying habits of customers differ. Some prefer to make payments via bank cards, while others prefer paying electronically. Restricting payment modes isn’t the best choice. Enable patients to pay through their preferred method.

Set Up Payment Plans

The idea of paying providers upfront can be overwhelming. Patients already have a lot on their plates. An extra serving of stress will do them no good. You can create payment plans to assist clients with health costs. Set clear policies to avoid confusion. Don’t forget to include the following components in your financial plan:

  • State penalties for failure to meet payment deadlines.
  • Elaborate on follow-up procedures.
  • Clarify the preferred method of payment.
  • Mention the documents required to set up a payment plan.

To achieve long-term financial goals, you need to incorporate the right technology and adjust policies to focus on patients' well-being.

Be Aware of Debt Collection Regulations

Patients approach legal services if they face any issues. Often leading to lawsuits, inviting high settlement costs. And you don’t want your agency or practice to suffer from revenue loss. That’s why it’s important to know about debt collection laws and regulations.

No Surprises Act

Surprise billing is not a new concept. It puts patients under financial burdens. The Biden-Harris administration implemented the No Surprises Act to protect clients from paying out-of-network providers. It also outlines a dispute resolution process to resolve payment-related conflicts. Providers need to give an estimate of expected charges even to uninsured individuals. These new rules also ban out-of-network cost-sharing (copayments or coinsurance) for emergency services to provide patients financial peace.

Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act was imposed to protect individuals from unfair collection tactics such as calling at an unreasonable hour, contacting relatives or friends several times a day, showing up on office premises, etc. Patients can file a complaint against debt collectors if they violate guidelines.

Washington state’s attorney general filed a lawsuit against Providence Health and Services for engaging in aggressive collection tactics and not giving discounts to charity care qualified patients.

It’s important to be humane no matter what the patient owes. Because deceptive and harassment tactics lead to court trials, and lawsuits can take valuable time away from you.

Fair Credit Reporting Act (FCRA)

The Fair Credit Reporting Act was passed to ensure fairness, accuracy and privacy of data in consumer credit bureau files. It highlights rules about how credit agencies can access, use and disclose credit information. Patients have the right to dispute their credit reports if they think the reports contain incorrect data.

Primary Benefits

Let’s put ourselves in patients’ shoes. Would we not get irritated by constant nagging from collection agencies or billing departments? But if we don’t follow up with payments, our company will lose its financial viability. Collection services solutions help you establish relationships that matter while maintaining a positive revenue flow.

Below we have mentioned some of the benefits you can expect from collection software.

Primary Benefits of Medical Collection Software

Stay Compliant

In January 2021, Excellus Health Plan, Inc., paid a $5.1 million fine to settle data breach violations under HIPAA. Compliance regulations change over time. And it’s difficult to keep up with these changes. Debt collection software handles compliance on your behalf. You don’t have to worry about legal issues. But you need to make sure that you select the right software. That’s why you need to conduct thorough research before jumping to conclusions.

Eradicate Invoicing Mistakes

Manual invoicing is prone to human error. Even the smallest mistake can put off the billing amount. And an incorrect bill invites angry clients. Debt collection products assist you in automating invoicing processes. Hence, resolving issues even before they arise. They also help you send bulk invoices to patients, saving time and money.

Deliver Quality Patient Care

Both medical and non-medical factors play a crucial role in enhancing patient experiences. Even if your organization or agency provided the best treatment or financial plan, it would be of no use if patients felt ignored. Medical collection systems help you communicate with patients effectively. Some platforms offer personalized message templates to show that you care.

Reduce Past-Due Receivables

Tracking and monitoring accounts receivables is not an easy task. Collection services software provides BI tools to help you generate and analyze reports. You can identify payment trends and resolve issues quickly. You can also filter invoices by payment statuses.

Get Paid Faster

Positive Patient Experience Stat

According to a survey conducted by PYMNTS.com, 57.4% of patients agreed that the ability to pay through their preferred method of payment is important in providing a positive health care experience.

Today, clients prefer paying online. Collection apps enable customers to pay via the patient portal. They also help clients track their outstandings.

Key Features & Functionality

Reporting

Manually evaluating your practice or agency’s financial performance requires precision at every stage. One incorrectly entered metric, and you’ll have to repeat this tedious process. This feature helps you develop key performance indicators. Because you store files in a centralized database, it becomes simple to consolidate data and create and analyze reports. Furthermore, you can access the A/R dashboard to track payment statuses.

Medical Billing Modules

It’s crucial to generate error-free bills according to HIPPA standards. Due to frequent coding updates, it becomes challenging for your practice to produce accurate invoices. Collection solutions come with pre-populated coding technology, helping you stay compliant.

Automated Alerts

Everybody has a busy schedule. And because a lot is going on, it’s normal for patients to miss payment deadlines. With debt collection apps, you can send automated payment reminders to clients via text, call or email. This helps you collect on time.

Asset and Insurance Coverage Discovery

Situations can arise when patients need to liquidate assets to pay debts. You can create a customized dashboard to track assets and make discovery processes hassle-free.

Some vendors offer insurance coverage discovery services. They search for payment opportunities that could have been missed the first time. This reduces the patient’s financial burdens and maximizes reimbursements.

Patient Portal

Today, developing a positive relationship with patients is vital. It builds trust and cooperation between provider and client. Collection apps enable customers to access information on the go through mobile devices. Customers can also schedule appointments, request medication, view treatment plans and lab results, and pay online with a few clicks.

Skiptracing

Sometimes, it becomes difficult to track debtors down. They might not respond to your calls or text messages. This feature helps you locate patients’ addresses and relatives, neighbors and co-habitants contact details. It assists you in maximizing your recovery rate.

Integration

Integrations make your work simple. You don’t have to jump from system to system to locate files. You can store and access documents from a central hub. For medical practices, collection software provides integrations with EMR, EHR, medical billing, telemedicine, billing services and patient engagement solutions. Collection companies can integrate with existing CRM, ERP and enterprise accounting systems.

Legal Support

Not every debtor will make installments on time. When the situation worsens, you will need to seek legal aid. Nobody likes to sue clients. But when you have exhausted all options, that’s the only one available. Some vendors offer such services to help you collect lawfully. They assist you in sending legal notices to clients. They also offer attorney referrals to represent you in court.

Software Comparison Strategy

There are plenty of fish in the sea. We understand that it can be daunting to find your perfect match. You might wonder why a particular product can benefit your organization at every stage. You might get lost in this whirlwind of hows, whys and whats.

We have mentioned below some factors you should consider to find a solution that best suits your needs.

You need to measure the performance of your credit and collection department. That’s why you need to look for an app with reporting functionalities. Such business intelligence features can help reps, collectors and managers view a detailed snapshot of A/R statuses.

Do you want to get rid of physical files? If yes, you should consider a system that offers unlimited storage capabilities. This helps you store documents in a secure cloud environment. It also provides you with granular access controls.

You don’t want a platform that lags. It disturbs your workflows and can also lead to data loss. A user-friendly app saves you from such situations. You should be able to import and export multiple files simultaneously.

Violating HIPAA laws can invite federal penalties. The app should be compliant with HIPAA and ICD standards. This will take the legal stress off your mind. You can focus on other important tasks like streamlining work processes, developing collection strategies and building healthy relationships with patients.

Do you need to access the solution from the comfort of your home? A web-based platform with mobile capabilities can fulfill this need. You can monitor and track project statuses from anywhere in real time.

A system that provides automated modules can save you hours. You can automate daily activities such as creating follow-up schedules, sending payment reminders and monitoring broken promises.

Last but not least, you should talk to professionals who use these systems. They can provide you with honest feedback and help you make informed decisions.

Cost & Pricing Considerations

You take a lot of effort in planning your budget. And you don’t want to invest in a product that doesn’t match your company goals. It will only lead to budget overshoots, deteriorating your organization’s financial performance.

Below we have highlighted some pricing factors that you should consider before finalizing your application.

Medical Collection Cost and Pricing Considerations

Choose a solution that caters to your company size. For example, NextGen is designed for medium- and large-sized companies, whereas AdvancedMD, caters to organizations of all sizes.

Digital solutions come with a lot of functionalities. And you might not use all of them. Using a product for just one module can add extra expense without adding value. You don’t want to put your organization off budget. That’s why it’s important to create a requirements checklist to make strategic business decisions.

Are you looking for a system with multiple user access? If yes, don’t forget to ask vendors about their user access policies. Some charge you extra for the same. When in doubt, ask. Otherwise, you might get caught by surprise.

Most vendors offer support options via phone, chat or mail. While some might be free, others come at an additional cost. Some vendors also enable you to submit tickets through the support portal. You should always cross-check if you need to pay fees to access these services.

Some providers offer training resources like eBooks, guides and articles. They also provide supplementary courses to help you make the best out of their software. However, acquiring these resources might cost you extra.

The Most Popular Medical Collection Services Software

We know that the product selection journey can be complex and time-consuming. We are trying to make your journey relatively easy. Below we have mentioned some popular products that offer revenue collection functionalities.

DrChrono

DrChrono provides practice and revenue cycle management and billing modules. It offers a team of RCM experts to help you simplify collection processes and lower administrative burdens. They send statements to patients in a timely manner. They also initiate follow-up procedures if clients fail to pay bills within the assigned deadline. Enable customers to make payments online via the patient portal. You can integrate with ClearGage to send invoices to customers through SMS.

You can monitor billing statuses through the live claim feed tab. You can also create custom statuses according to your business needs to achieve granular visibility. Perform real-time eligibility checks to determine patients’ insurance coverage. Analyze your practice’s performance using reporting tools.

DrChrono

DrChrono’s payment posting functionality.

CureMD

CureMD provides practice management functionalities to help medical professionals accelerate revenue and increase productivity. Access the calendar to monitor copay statuses. Create patient payment plans directly from the system. You can generate financial reports to get an insight into your organization’s performance. You can also verify patients’ health plans using eligibility verification tools. Create personalized dashboards to streamline business operations.

The vendor offers a billing team to help you avoid coding mistakes and fix revenue leaks. Personalize the company’s workflows with automation tools to improve collaboration. Integrate with existing EHR systems to access data quickly. Caters to small- and medium-sized businesses.

CureMD

Monitor finances with CureMD.

Kareo Billing

Kareo Billing is a cloud-based solution that helps enterprises increase insurance reimbursements, improve patient engagement and prevent negative cash flow. You can categorize patients by collection statuses. Generate reports to track account receivables. The vendor offers a team of billing experts to assist you in reducing claim rejections and simplifying invoicing procedures. It also provides a mailing service to help save time and cut costs.

Send alerts about outstanding balances to patients through text. Enable patients to pay bills via debit or credit cards or online wallets like Apple Pay, Google Pay and Microsoft Pay. Automate revenue and coding tasks to reduce A/R delays.

Kareo Billing

Track insurance collection statuses with Kareo Billing.

 

 

Questions to Ask

You need to conduct an internal discussion before you surf through hundreds of websites. It will help you systematically lay your organization’s goals. Below we have mentioned some questions that you can use to initiate discussions.

Medical Collection Key Questions To Ask

  • Can I track payment statuses in real time?
  • Do I need a scalable solution?
  • Can the software solve the company’s reporting issues?
  • What type of deployment do I need? On-premise or web-based?
  • Do I need a mobile app?

If you need clarification on certain things, don’t hesitate to contact the vendor. Prepare a checklist so that important queries don’t slip your mind. Use these questions as a starting point for conversations with vendors:

  • Does the software provide integrations with other apps?
  • Does the solution offer revenue management capabilities?
  • Is the application customizable?
  • Does the vendor provide legal support?
  • Does the vendor ensure HIPAA compliance?

Final Thoughts

If you want to collect payments faster and improve revenue flow, collection software can be your superhero. They help you deliver quality care while maintaining financial stability. Some vendors provide asset and insurance coverage discovery and legal services to help you receive reimbursements quickly. You can try our comparison matrix to distinguish the pros and cons of each product.

We designed this guide to assist you in your software selection process. Hope we were able to help! For further assistance, please contact us through phone or email mentioned on our website.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Technical Content Writer
Riya is a Technical Content Writer at SelectHub. She writes content for our construction scheduling and bidding, CMMS and medical billing categories. She's also a part of the social media team where she crafts posts that engage and resonate with our audience. Riya holds a Graduate Degree in Journalism and Mass Communication from Lovely Professional University, Punjab, India. Fueled by a love for black coffee, her day begins and ends with its energizing ritual. Riya enjoys a variety of TV series, including Friends, Suits, American Horror Story, and How to Get Away with Murder. During her free time, you'll find her reading or spending time with her close ones. She believes in magic and is waiting for that day when reality compromises and fairytale swirls around with a smile.
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”