Categories   >   Ecommerce Order Management Software
Last Reviewed: November 29th, 2024

Best Ecommerce Order Management Software Of 2024

What is Ecommerce Order Management Software?

Ecommerce Order Management Software (OMS) is a digital tool designed to streamline and automate an ecommerce business's order processing. It eliminates manual errors, promotes accuracy, and accelerates fulfillment, hence enhancing overall customer satisfaction. Predominant functionalities include order tracking, inventory management, customer service integration, and returns handling. Emerging features, such as AI-powered order routing, are designed to further optimize the fulfillment journey. Its user base cuts across various industries, with online retailers and distributors reaping the most benefits. A notable limitation, however, is that smaller businesses might find the system's complexity overwhelming and its cost prohibitive. In sum, an OMS helps ecommerce businesses run more efficiently, affording them more time to focus on growth and customer service. Its overall value proposition lies in its potential to improve business operability, boost customer confidence and, in turn, increase sales.

What Are The Key Benefits of Ecommerce Order Management Software?

  • Streamlines Order Processing
  • Reduces Manual Errors
  • Increases Fulfillment Speed
  • Improves Customer Satisfaction
  • Automates Inventory Management
  • Enhances Order Tracking
  • Facilitates Returns Handling
  • Integrates with Customer Service
  • Promotes Business Efficiency
  • Inspires Customer Confidence
Read more

Overall

Based on the latest available data collected by SelectHub for 44 solutions, we determined the following solutions are the best Ecommerce Order Management Software overall:

PayPal
PayPal
Start Price
$0.30
Per Transaction, 5.4% Flat Rate
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked PayPal

PayPal users generally give it a thumbs-up for its convenience and security. Setting up an account is a breeze, and the platform is widely accepted by online merchants, making it a go-to for quick and easy payments. The security features, like encryption and fraud protection, give users peace of mind when making transactions. However, some users find the fees, especially for international transactions and credit card payments, to be a bit of a bummer. Additionally, while PayPal is widely accepted, it's not universally accepted, so users may occasionally encounter situations where they need to whip out a different payment method. Compared to other digital payment platforms like Zelle, Venmo, and Cash App, PayPal stands out with its robust buyer and seller protection policies, making it a safer choice for larger transactions or purchases from unfamiliar sellers. But for splitting bills with friends or sending small amounts of money, the simplicity and social features of Venmo or Cash App might be more appealing.

So, who's PayPal's ideal user? It's perfect for folks who frequently shop online and value security and convenience. If you're someone who makes international payments or deals with large transactions, PayPal's buyer and seller protection features are a major plus. However, if you're mainly looking for a way to split the bill at dinner or send a few bucks to a friend, you might find other platforms more user-friendly and cost-effective.

Pros & Cons

  • Convenient and Widely Accepted: PayPal is a popular online payment method that is accepted by many online retailers, making it a convenient option for shoppers.
  • Enhanced Security: PayPal offers buyer and seller protection policies, which can help to protect users from fraud and scams. For instance, if a buyer does not receive an item they purchased, or if the item is significantly different from its description, they may be eligible for a refund under PayPal's Buyer Protection program.
  • Dispute Resolution: The platform provides a dispute resolution process to help resolve issues between buyers and sellers.
  • Limited Seller Protection: PayPal's seller protection policies can be difficult to navigate and may not cover all types of transactions or disputes, leaving sellers vulnerable to fraud or chargebacks.
  • Account Holds and Freezes: PayPal has been known to hold or freeze accounts without warning or clear explanation, which can disrupt business operations and cause frustration for users who rely on the platform for their livelihood.
  • Customer Service Challenges: Getting timely and effective support from PayPal's customer service can be difficult, with long wait times and inconsistent responses being common complaints among users.

Key Features

  • Accept Payments: Receive funds and streamline the checkout experience with the available tools: 
    • Invoices and Estimates: Generate free customizable invoices to simplify the payment process. Alternatively, create estimates with business logos and personalized details, and automatically convert them into invoices after customer acceptance. 
    • Checkout: Provide customers with a one-touch payment point to check out and make payments without leaving the business website. 
    • Recurring Payments: Improve customer retention by allowing repeat customers to skip the checkout process and set up subscription-based payments. 
    • Installment Payments: Get paid up-front while providing customers a pay-later option with “Pay in 4,” an interest-free installment solution, at no additional cost. 
    • Sell on Social: Quickly create product listings with photos and descriptions. Receive a shareable link to promote and push sales through social media, email, chat and more. Host listings on the vendor’s servers and let customers securely pay through a payment portal. 
    • Point of Sale: Accept in-person card payments with a selection of chip, tap and swipe readers and accessories compatible with mobile devices and desktops. 
    • QR Codes: Generate and print unique QR codes that customers can scan to make payments through mobile apps. 
  • Make Payments: Securely link bank accounts to transfer money to digital wallets and vice versa. 
    • Business Debit Mastercard: Withdraw or spend money as soon as it arrives in the digital wallet and earn rewards and cashback from participating retailers. Use at all locations accepting Mastercards. 
    • Send Money: Electronically pay vendors anywhere within the USA without incurring any additional costs and receive payment receipts instantly through the mobile app. Thorough monitoring helps prevent fraudulent transactions. 
    • Payouts: Send mass payouts to vendors and employees across the world, and auto-convert currencies. Supports more than 24 currencies and 180 markets across the globe. 
    • Crypto Payments: Make payments and checkout from participating online stores with cryptocurrency seamlessly. 
    • Payment Regulations: Leverage tools like transaction monitoring, recipient verification and compliance screening to manage compliance with regulations. Available with the enterprise solution. 
  • Risk Management: Uses intelligent two-sided networks, machine learning and analytics to protect businesses from existing and potential threats. Safeguard card details and transactional ledgers with a secure vault. Receive expert advice on maintaining compliance and security strategies. 
  • Growth Acceleration: Expedite business growth rate with critical funding, sales push and growth insights: 
    • PayPal Working Capital: A fixed-fee loan available without requiring a credit check, based on the account’s history. Repay it automatically with a percentage of each sale through the digital wallet. 
    • PayPal Business Loan: Finance operating expenses with a term loan based on the business’s history and growth since inception. Automate regular weekly payments from the bank. 
    • Cart Recovery: Reduce cart abandonment and drive return visits by sending notifications to shoppers who left midway. Offer incentives and discounts through a Store Cash campaign and boost customer loyalty. 
    • Insights: Get actionable insights and expert advice based on estimated audience size and potential ROI to optimize operations, improve marketing and push sales. 
  • Operation Management: Streamline daily operations and automate repetitive tasks with the following tools: 
    • Shipping Labels: Receive discounts on shipping through United Parcel Services (UPS) and United States Postal Service (USPS). Automatically receive tracking information. Select service type, package size and other details to auto-calculate costs. 
    • Dispute Management: Interact with buyers and customers through the “Resolution Center” to resolve disputes mutually. Clients can escalate claims for unresolved conflicts. Gain expert advice on building a case against a chargeback or a claim against the business. 
    • Funds Now: Receive money from completed sales instantly without any hold or delay at no extra cost to the business. 
Etsy
Etsy
Start Price
$0.20
Per Item, Usage-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Etsy

Is Etsy really as easy as everyone says it is to buy and sell unique items? Etsy is an eCommerce platform known for its distinctive, handcrafted goods from independent sellers. Users rave about the platform's user-friendly design, which makes it simple to navigate and discover those one-of-a-kind treasures. Etsy's strength lies in fostering a community of passionate creators and buyers seeking unique, personalized items. This dedication to small businesses and artisans distinguishes Etsy from mass-produced goods found on platforms like Amazon. For instance, a buyer looking for a handmade ceramic mug with a specific design is more likely to find it on Etsy than on a more generalized platform. However, Etsy's dependence on individual sellers can lead to inconsistencies. Shipping delays, variable product quality, and customer service challenges arise from dealing with numerous independent entities. While Etsy has policies in place, enforcing them across a vast network poses a challenge. Potential buyers should prioritize individual seller ratings and reviews to ensure a smooth experience. Ultimately, Etsy is best suited for shoppers seeking unique, handcrafted items and willing to embrace the nuances of buying directly from independent creators.

Pros & Cons

  • Niche Marketplace: Etsy is known for its focus on unique and handmade goods, attracting buyers looking for distinctive items.
  • Creative Variety: The platform boasts a vast selection of products, offering a diverse range of options for shoppers seeking one-of-a-kind pieces.
  • Customer Service Issues: Etsy has received complaints regarding its customer service, potentially leading to unresolved issues for businesses.
  • Shipping Challenges: Shipping delays are a recurring concern on Etsy, potentially impacting customer satisfaction and business operations. Businesses may need to meticulously manage shipping profiles and expectations.
  • Price-Focused Competition: Etsy's platform can lead to intense price competition, potentially impacting businesses focused on product quality and unique offerings.

Key Features

  • Online Store: Create stores using customizable templates and promote products using featured listings. 
  • Analytics: Provides detailed statistics to track orders and revenue, identify products with the most page views and understand performance trends. 
  • SEO Tools: Customers can find listings with the proper headings and descriptions. Helps recognize the keywords that get more traffic to the store. 
  • Logistics: Auto calculates shipping costs based on weight, dimension, shipping method and delivery speed. Prints shipping labels and directly sends tracking details to customers. 
  • Mobile App: Manage orders, update items, check shop analytics, create listings and talk to customers from anywhere. 
  • Promotional Tools: Promote items and listings in internal search and on social media. 
  • Payment Management: Collect and manage payments through PayPal or credit card, based on customers’ convenience. Also manages currency conversions, making it globally accessible. 
Shopify
Shopify
Start Price
$29
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Shopify

Shopify is a robust platform for every type of eCommerce business. During testing, I loved its “Markets” feature that consolidates wholesale, retail, B2B and D2C operations into a single view. You can tailor experiences for each market without creating multiple stores and get a bird's eye view of it all from a unified screen.

Its analytics module is a strong suit. Unlike other platforms that typically involve a 24-hour waiting period to access current data, Shopify lets you stream your business’s data in real time. The drag-and-drop interface is intuitive, and pre-built reports provide a solid foundation. However, the platform truly shines in its ability to access and customize ShopifyQL code for advanced analytics.

Shopify's scalability is also impressive. The platform grows with your business. Starting with a basic store and transitioning to a complex, multi-channel operation is seamless. The headless architecture offers flexibility for customization, allowing you to create unique shopping experiences using its native Hydrogen visual editor or other third-party solutions.

The mobile app has offline image editing, AI image generation and website editing capabilities. Also, Shopify's native AI, Magic, automates routine tasks and provides data-driven recommendations.

Shopify’s AI-powered virtual assistant, Sidekick, trains itself on your store’s data, customers and transactions. You can ask anything, from using a feature to understanding your business data, and it always provides helpful, contextual answers. It lets you generate customer segments, design marketing campaigns and optimize your sales funnel. Sidekick also identifies customer segments and offers tips to boost conversion rates, like targeted emails, discount coupons and cart recovery strategies.

However, Shopify's cost structure can be prohibitive for some. As the business grows, so do the expenses. And reliance on third-party apps for essential functionalities can lead to increased costs and potential performance issues down the line.

While the platform offers a high degree of customization, mastering Shopify's Liquid coding language is necessary for complex changes, creating a barrier for non-technical users. Lastly, the short duration of the free trial might hinder the evaluation process for potential customers.

Overall, Shopify is one of the best eCommerce solutions that can adapt to evolving business needs. However, you should carefully consider the platform's limitations in terms of cost, technical complexity and app dependency before jumping into a contract.


Pros & Cons

  • Ease of Use: Many users praise Shopify for its user-friendly interface, especially for those with little to no coding or web design experience. It allows users to set up a store quickly and easily.
  • Extensive Customizability: Shopify offers various free and paid customizable themes. It also has a large app store with numerous plugins for additional functionality.
  • Enhanced Security: Users appreciate Shopify’s integrated CDN hosting, SSL certification and multi-factor authentication, ensuring high security for businesses.
  • Support and Community: 24/7 customer support is available, and a large community of users and developers offers advice and solutions.
  • Scalability: Scaling your business with Shopify simply involves shifting to a higher-tier plan to access enterprise features like headless architecture, built-in AI and support for multiple business models.
  • All-In-One Solution: It provides a comprehensive package for managing eCommerce businesses, including marketing, inventory management, order processing, shipping, payments and analytics.
  • Cost: Some users find Shopify expensive, especially since costs can escalate with paid apps and transaction fees.
  • Technical Expertise: In-depth customization requires accessing Shopify’s proprietary coding language, Liquid, which can be challenging for users with low technical expertise.
  • App Dependencies: The reliance on third-party apps for additional features can lead to slower website performance and increased costs.
  • Free Trial Duration: The free trial period is relatively short (3 days), which some users find insufficient for making a fully informed decision.

Key Features

  • Website Builder: Create professional online stores with over 70 customizable themes, mobile optimization and advanced HTML/CSS editing.
  • Checkout: You can offer customers a seamless shopping experience with features like one-page checkouts, multiple payment options and abandoned cart recovery.
Wix
Wix
Start Price
$16
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Wix

Wix offers intuitive drag-and-drop editors and a rich library of designer templates. Users have identified the drag-and-drop editor and intuitive UI as Wix’s standout features. It aids website design without complicated coding and allows users to maintain analytics and manage content with a few clicks from the dashboard.

However, reviews mention that users can’t access the source code, and website designers can only use predefined customizations where personalization isn’t possible.

Also, critical features like payment processing, WordPress plugins, personal email domain and others come as paid add-ons or plugins. It can be a less economical option for businesses with large inventories, comprehensive websites and rapid scaling plans. However, the templates are well-crafted and ideal for new businesses to design unique landing pages and boost their digital presence at a comparatively low cost.

Pros & Cons

  • Website Builder: Offers an intuitive and feature-rich drag-and-drop website editor, according to 93% of reviews on the site building process.
  • Templates: Wix provides a wide range of state-of-the-art website templates, according to 100% of users who reviewed the template library.
  • Easy to Launch Website: About 90% of users reviewing ease of use said they had no trouble launching websites without prior technical knowledge.
  • Cost: It’s a cheaper option than its competitors, according to 72% of reviews on this aspect.
  • Scalability: Inability to access the source code can hinder operational scalability, according to 94% of reviews on backend connectivity.
  • Add-Ons and Plugins: Most essential features are expensive and only available as add-ons, according to 100% of reviews on this element.
  • Mobile Optimization: Optimizing websites for mobile devices is complicated and requires professional assistance, according to 92% of reviews on this feature.

Key Features

  • Website: Use Wix ADI (Artificial Design Intelligence) to automatically create a website or choose from more than 500 templates and 100 fonts to design a custom website with drag-and-drop abilities. Make them mobile-friendly, and add animations, images, text, videos and scroll effects like parallax, fade-in, zoom-in and more. 
    • Online Store: Showcase and sell products, track and manage inventory, and handle online stores. 
    • Blog: Create and edit blog posts, view and manage comments, and add multiple writers. 
    • Music: Showcase albums, playlists and tracks on a customizable music player. Allow customers to directly share and buy music from the website and keep track of the most shared, played, downloaded and purchased songs. 
    • Photography: Display images and autoplay videos in more than 30 kinds of galleries, set image quality and sharpness, and protect content using passwords and watermarks. 
    • Video: Manage, create and customize video channels, add videos from computers or social media, and rent, sell or offer monthly subscriptions. 
    • Events: Customize, create and share email invites, track RSVPs, manage and edit guest details, and sell event tickets. 
    • Restaurants: Create a personalized menu with customized pricing and images. Accept orders and manage reservations online, and set an auto-confirmation email. 
  • Domain: Connect or create a custom domain name and get a personalized email ID. 
  • Analytics: Track site performance, statistics, visitors, sales and more. 
  • Contact Management: Manage and collect contact and subscriber information in a single space. 
  • Login and Chat: Allow customers or members to access password-protected pages. Communicate with site visitors via live chat. 
  • Social Media: Connect accounts with Twitter, Pinterest, Facebook and other social media platforms. Share blogs, pictures and videos at the same time. 
  • Security: Secure websites and boost SEO with SSL certification. 
  • Payments: Accept payments online via PayPal and credit cards, and offline without commission. 
  • Shipping and Tax: Determine and customize taxation and shipping rules based on location. Also, offer free shipping and dropshipping. 
SquareSpace
SquareSpace
Start Price
$16
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked SquareSpace

Squarespace helps businesses and individuals promote their brands digitally by launching professional websites and integrating every social account in a unified platform. According to reviews, the drag-and-drop website builder and intuitive user interface are the primary pros of the software.

But, users have noted that the drag-and-drop editor lacks intricate customizations like moving image blocks, using multiple fonts, changing website structures and more. If you’re looking to deploy the software, we advise having technical expertise in WordPress coding or CSS editing for in-depth personalization. In conclusion, Squarespace is ideal for creating fashionable landing pages for individuals and smaller businesses, especially those looking for a simple option. It’s less effective for larger organizations with big inventory and that need hyper-detailed websites.

Pros & Cons

  • Website Builder: It’s simple to create a professional website without any coding using the drag-and-drop editor, according to 70% of users mentioning this feature.
  • Ease of Use: The platform is intuitive and straightforward, according to 100% of users mentioning this aspect.
  • Domain: Squarespace helps transfer existing domains without any hassle, according to 90% of reviews mentioning domains.
  • Customer Support: Vendor’s support team offers quick and quality responses, as noted by 92% of reviews on customer support.
  • Rigidity: The drag-and-drop website editor lacks customization features, according to all users discussing personal customizations.
  • Cost: According to 92% of users reviewing the pricing structure, the solution is costlier than its competitors based on the features provided.
  • Performance Speed: 82% of users who mentioned this element said that the platform uses a lot of RAM while running and is prone to crashes.
  • Data Analytics: In-depth analytics is only available with the enterprise pricing plan, according to 67% of reviews discussing this aspect.

Key Features

  • Templates and Design Tools: Access customizable templates that support all major content types, like blogs, galleries, pages, calendars and more. Use the latest HTML, Javascript and CSS transcripts to edit templates. Use customized color palettes, video and background banners, images via Unsplash, Google and TypeKit fonts, a built-in photo editor and more. 
  • Layout and Pages: Use pre-designed structures to create websites and add blocks, menus, links, maps, forms, files, buttons, charts, custom codes and social media icons. Duplicate text pages, use CSS editor and create custom redirect pages. Design websites that automatically adapt to the device it is accessed on without changing the overall style of the website. 
  • Commenting System: Incorporate a commenting system that helps with community management, flagging spam messages, disabling comments, threading comments, counting individual likes and moderating content. 
  • Multiple Contributors and Access Levels: Restrict permission to access based on role and use a single login to handle multiple sites simultaneously. Provide access levels, including content editing, reporting, store managing, administrating, billing and more. 
  • Passwords and Page Lock: Lock websites with a password while editing it, use a password to create private sections and customize page displays for visitors when locked by a password. 
  • Built-In Mobile Websites: Design websites that automatically adapt to the device it is accessed on without changing the overall style of the website. 
  • App: Use an app available on Android and iOS to manage websites, add or edit pages, add images, write and edit blogs and review traffic analytics. Manage inventory, orders and customers as well as add products and issue returns while on the go. 
  • Extensions: Use third-party tools to manage sales transactions, handle inventory and accounting, file taxes, streamline bookkeeping, promote products, ship products and more. Connect with Google Analytics and Disqus. 
  • Blogging: Publish, draft, schedule and mark posts for review. Use markdown block to add text, change layouts as per the blog content and automate the process of reformatting content for email campaigns. Manage audio blocks, blog post options and podcast support for better visibility. Save excerpts and source URLs, use accelerated mobile pages to create lightweight web pages, add subscribe buttons, access built-in RSS feeds and link titles to external URLs. 
  • Portfolios: Drag and drop images, add videos and audio files to pages or blog posts, and set videos or images as backgrounds. Access a built-in image editor, create landing pages with links to sub-pages, use lightbox to highlight images, define focal points for images and auto-fill tags, tiles and descriptions when importing images. 
Weebly
Weebly
Start Price
$10
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Weebly

Weebly, a website builder owned by Square, empowers entrepreneurs to establish and expand their online presence. Users consistently commend its user-friendly drag-and-drop interface, making website creation accessible even for those without coding expertise. The platform's affordability, with both free and paid plans, further enhances its appeal. Weebly's extensive template library and integrated marketing tools streamline the website building process, while its e-commerce features, including shopping cart functionality and payment processing, enable seamless online selling. However, some users note limitations in design flexibility and customization options compared to platforms like Wix or Squarespace.

Weebly's strength lies in its simplicity and affordability, making it ideal for small businesses and individuals seeking a straightforward solution to establish their online presence. Its e-commerce capabilities cater to those venturing into online selling, providing essential tools for product management and transactions. The platform's ease of use allows users to focus on their core business rather than grappling with technical complexities. "Weebly: Your website, without the wobbles" perfectly captures the essence of this platform, offering a stable and user-friendly experience for building and managing online stores.

Pros & Cons

  • Simple to Use: Weebly provides a drag-and-drop interface, making it easy for users to build and customize their online stores without needing coding knowledge. The platform offers a straightforward and intuitive experience, allowing users to quickly add products, manage inventory, and set up payment processing.
  • Affordable Pricing: Weebly offers a range of pricing plans to suit different business needs and budgets. The platform provides a free plan with basic features, as well as paid plans with more advanced functionality and scalability. This affordability makes Weebly an attractive option for small businesses and startups.
  • Mobile-Friendly Design: Weebly's themes are designed to be responsive and mobile-friendly, ensuring that online stores look great and function properly on all devices. This is crucial for providing a positive user experience and reaching customers who shop on their smartphones or tablets.
  • Integrated Marketing Tools: Weebly offers built-in marketing tools to help businesses promote their online stores. These tools include email marketing, SEO optimization, and social media integration, allowing users to reach a wider audience and drive traffic to their websites.
  • Limited Design Flexibility: Weebly's drag-and-drop interface, while user-friendly, can feel restrictive for users who desire more control over their website's appearance and functionality. The platform's templates and design options might not cater to all aesthetic preferences or accommodate complex layouts.
  • eCommerce Functionality: Weebly's eCommerce features, while suitable for smaller online stores, may not meet the needs of businesses with extensive product catalogs or complex shipping and inventory management requirements. Users seeking advanced eCommerce capabilities might find the platform's offerings somewhat limited.
  • SEO Limitations: Some users have expressed concerns about Weebly's SEO capabilities, noting that the platform's built-in tools might not provide the level of control and customization required for comprehensive search engine optimization strategies. This could potentially impact a website's visibility in search engine results.

Key Features

  • Professional Website: Build a professional website, online store or blog: 
    • Designing: Drag and drop widgets, use mobile-friendly templates, add photos and dynamic content, and easily edit text blocks to build websites. Leverage the built-in code editor for further customization. 
    • Domain Names: Search for suitable domain names, purchase a domain, manage CNAME, A records, WHOIS information and more from the dashboard. Alternatively, create a free subdomain in case of small-scale requirements. 
    • SEO: Leverage a site map, SEO-friendly HTML formatting, meta descriptions, alt tag placement and more to rank websites on top of Google search results. 
    • Hosting: Experience navigation speed and reliability with its free cloud-based website hosting infrastructure. Provide visitors with a seamless online experience. 
    • Forms: Create custom contact forms, RSVP lists and surveys. Integrate these into the website to create unique engagement and data gathering opportunities. 
    • Blogs: Customize the structure, layout, category, tab and sidebar of posts, and manage comments to build a personalized blog. Enable easy distribution through RSS and social sharing built into every blog. 
    • Dynamic Content: Upload and edit photos and create slideshows. Embed videos from Youtube, Vimeo and other video sharing platforms, or upload and host videos on the website. Adjust spacing, presentation and more to deliver high-quality content to visitors. 
  • E-Commerce: Build a complete e-commerce solution. 
    • Payment Processing: Leverage partnership with Square to accept all major credit cards and streamline the checkout process. Use its POS system to unify payment processing across digital and non-digital storefronts. Other payment gateway integrations include PayPal, Stripe and more. 
    • Inventory Management: Track inventory, manage supply, categorize products and create urgency by displaying the number of items remaining in stock. Easily import and export products to external marketplaces like Etsy and Amazon and collect data in a CSV format. 
    • Email Marketing: Customize messages, use templates, showcase new products and advertise upcoming sales with branded and personalized emails. 
    • Discounts: Provide free shipping or create custom coupon programs by setting discount percentage, expiration date and the number of coupons available. Additionally, design and generate custom gift cards to increase engagement and build brand awareness. 
    • Shopping Cart: Provide customers with a fully integrated shopping cart and a secure checkout experience. They can safely navigate and shop with a 128-bit encrypted connection and an SSL certificate. 
    • Cart Recovery: Recapture tentative shoppers that abandoned their carts or dropped out of the checkout process via timely automated reminders and personalized messages. 
    • Site Search: Maximize inventory exposure and create more buying opportunities by providing customers with filtered product searches to expedite the selection process. 
  • Mobile Application: Customize the website, receive real-time site analytics, edit offline and save and sync work across all devices with with apps for Android and iOS. 
  • Analytics: Track store performance, online traffic, technical SEO metrics and engagement. Fine-tune email campaigns, identify top products and streamline promotions from a unified dashboard to support growth ambitions. 
  • App Center: Choose from various apps to build a complete solution for website management. Available apps can improve search ranking and set up sales channels, CRM, auditing, packaging and shipping, and more. 
WooCommerce
WooCommerce
Start Price
$25
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked WooCommerce

WooCommerce facilitates eCommerce on any WordPress website. It’s a popular solution among users for its flexibility and ease of implementation. The plugin is easy to install and use without complicated coding. The basic plugin is free but only provides essential eCommerce features. Advanced modules like data analytics, email marketing, CRM and more are available as paid extensions.

Reviews noted that heavier websites with many extensions tend to work slow. So for users without WordPress and coding experience, it’s tough to maintain the website. In conclusion, WooCommerce is a robust solution that businesses of any type can mold based on their needs and scale with adequate technical expertise.

Pros & Cons

  • Flexibility and Customization: It’s a flexible platform that offers various customizations through plugins and add-ons, according to 94% of users mentioning this element.
  • Ideal for WordPress: Users can add essential eCommerce features to any website on WordPress, as noted by 97% of reviews on this aspect.
  • Implementation: According to 96% of reviews on implementation, it’s easy to implement the software without in-depth technical expertise.
  • Training: A vast amount of tutorials are available from vendors and external user bases, according to 100% of reviews on training.
  • Costs: It’s a cheaper option than its competitors, as noted by 85% of users mentioning pricing.
  • Advanced Features: Most of the advanced eCommerce features are only available as paid plugins, according to all the reviews on this aspect.
  • Website Performance: More plugins can affect the website’s speed and performance, as mentioned by 90% of reviews on website functioning.

Key Features

  • Online Store: Setup an online store and personalize its design and layout through “Storefront.” Or integrate into a WordPress website for a nestable grid system, enhanced SEO performance and innovative design templates. 
  • Content Creation: Display products and content in a modular way, adding different categories like bestsellers, top-rated, on-sale and more, and post them anywhere on the site. Leverage the Wooslider integration to create interactive slideshows and transitions to boost engagement. 
  • Payment Processing: Streamline the checkout process, monitor charges, accept multiple currencies, handle disputes and track deposits from a unified dashboard. Customers can save their credit card details and set up recurring payments for subscriptions or memberships. 
  • Order Management System: Update products, fulfill orders and track shipment from the dashboard. Track orders throughout the fulfillment process using status bars. 
  • Shipping: Execute fulfillment from the dashboard with a built-in shipping module. Print labels and drop off packages without waiting in a queue at the post office. Leverage DHL and USPS integrations to display prices and charge customers directly during checkout. 
  • Product Information Management: Sell physical products, catalog appointments or offer members-only digital content. Let customers choose from product variations, subscription options, single items or bundle variations. 
  • Integrations: Enhance the online store with plugins and extensions from the WooCommerce Marketplace to add design, marketing, point of sale, accounting, tax management capabilities and more. 
  • Marketing: Increase brand visibility and boost engagement: 
    • Listings: Manage product listings on all major marketplaces, including Facebook Ads, Google Listings, Amazon and more. 
    • Email Marketing: Generate customized emails to recover abandoned carts and automate campaigns. 
    • Discounts: Drive repeat sales and increase customer loyalty with customizable coupons, redeemable points and rewards, and gifts upon direct purchase. 
  • Global Audience: Cater to customers from across the globe with multilingual content and easy currency exchange. Supports 24 major languages and all major currencies. 
  • REST API: Gain complete control of the online store with a flexible and scalable API solution conforming to the constraints of the REST architecture. 
  • Mobile App: Use the app for Android and IOS to create, edit and publish products, receive real-time notifications and alerts, manage orders from purchase to fulfillment, track statistics and switch between sites in case of multiple stores. 
  • Jetpack: Secure the site with automated malware screening, authenticated customer logins and brute force attack prevention. Maintain a backup of sales data and monitor insights on orders, trends and traffic. 
BigCommerce
BigCommerce
Start Price
$29.95
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked BigCommerce

During testing, I noticed right off the bat that BigCommerce is a feature-rich platform that needs a lot of customization to fit my exact needs. Plus, there aren’t guided onboarding experiences, making implementation time-consuming. You must manually explore the interface to learn how to create or connect a domain, add products, set up fulfillment workflows, connect sales channels and design a storefront.

Secondly, what caught my eye was the platform's speed and operability. BigCommerce boasts a 99% website uptime, and I could see why. It automatically optimizes images, minimizes HTTP requests and uses browser cache to identify customers. Also, a global content delivery network allows visitors worldwide to view your site from the nearest server.

I loved how intuitive it is to connect and manage sales channels using BigCommerce. You can set up differentiated experiences for each channel using dynamic pricing, multiple product views, product swatches and bulk pricing tools. A robust customer segmentation module automatically groups similar customer personas based on your rules and helps design personalized experiences.

The storefront editor uniquely lets you design a carousel for the website header. However, I didn’t like anything else about the storefront editor. It has limited free themes, and paid ones are comparatively more expensive than what competitors offer. That said, the platform's headless architecture helps compensate by enabling custom storefront development.

My only point of contention was its unique pricing model. It charges a base subscription fee and puts a cap on your business's annual sales. If you exceed this cap, BigCommerce takes a percentage of your revenue based on your subscription plan.

Also, if you connect the platform to a POS, every POS sale is considered an eCommerce sale, leading to a higher sales volume and cost. This leads to complex TCO calculations for enterprises with large sales volumes and international customers.

Overall, BigCommerce is one of the best options for growing mid-sized businesses that can offset the platform cost with their sales revenue. It's flexible and can adapt to multiple business models, including B2B, D2C and dropshipping, with separate storefronts for each.

However, the platform can be overkill for small businesses and may require significant investments to unlock its full potential. That's because all the good features like multi-storefront, personalization, customer segmentation and headless architecture are available in higher-tier plans. Also, lower-tier plans are comparatively more expensive than those of competitors like Shopify.

Pros & Cons

  • Customer Service and Support: Many reviews highlight excellent customer service, with helpful and responsive support teams that are available via phone and chat.
  • Functionality and Customization: BigCommerce offers a robust set of features, including SEO tools, custom URLs and 301 redirects. It also has strong B2B capabilities, multi-store functionality and a variety of apps for integration.
  • Stability and Reliability: Users praise the platform for its reliability and lack of downtime.
  • Scalability: The platform is scalable, making it suitable for businesses of different sizes, including those looking to grow.
  • Cost and Hidden Fees: BigCommerce has tiered pricing based on sales volume. Many users feel this pricing model can be restrictive and costly, especially for businesses with significant brick-and-mortar sales.
  • Limited App Selection: Reviews mention a relatively limited selection of apps compared to competitors like Shopify. Users may need to rely on external developers for custom integrations.
  • Limited Free Website Themes: Some reviews have complained about the lack of free storefront themes and templates. Users have to pay for good templates on top of the subscription fee.

Key Features

  • Page Builder: You can create and edit web pages without coding. Or you can jump into built-in HTML, CSS and JavaScript for advanced customization. Plus, you can ensure your pages look great on mobile devices and use Stencil CLI for in-depth development.
  • PunchOut: BigCommerce makes it easy to create a unique checkout experience for customers. You can either use their server-to-server checkout API or the PunchOut2GO solution.
Magento
Magento
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Deployment
Cloud On-Premise
Platform
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Key Features

  • Page Builder: Enhance customers’ shopping experience with an intuitive professional web page. Save time with in-line editing, reusable dynamic blocks and templates for design and content. Engage shoppers with rich and up-to-date content. Customize pages to match the business brand with flexible layouts and a drag-and-drop content management interface. 
  • Live Search: Leverage Adobe Sensei AI and real-time data to provide shoppers with highly personalized search results. Modify search queries based on KPIs, reduce manual inputs with AI-supported workflows, and offer accurate results to shoppers with suggestions on each keystroke and flexible synonyms. Open API and GraphQL coverage allow for headless content delivery. 
  • Order Management: Create seamless cross-channel experiences amongst multiple brands, sites, stores and warehouses. Track inventory across various channels, manage refunds, cancellations and back-orders, and provide customers with flexible options such as Buy-Online-and-Pick Up-in-Store (BOPIS). 
  • Progressive Web Application (PWA) Studio: Increase engagement, boost conversion rates and diversify revenue streams with a web application runnable on mobile and desktop. Design and launch the PWA seamlessly, leverage the Adobe Experience Manager or custom-build the front-end experience, and save money on hosting costs. 
  • Product Recommendation: Automatically analyze customers’ shopping behavior with AI-fueled algorithms and offer personalized recommendations. Eliminate page tagging and manual analysis. Exclusive to merchants signed up with Adobe Commerce. 
  • Amazon Sales Channel: Sync inventory, product catalogs and pricing to the Amazon marketplace, and seamlessly sell and distribute products from the dashboard. Self-deliver products or use Fulfillment By Amazon (FBA) to get orders into customers’ hands. Automate intelligent repricing of Amazon listings to win the buy-box position and offer tiered pricing to other businesses. 
  • Shipping:  Integrate storefronts with ShopRunner, an e-commerce platform and a FedEx subsidiary, to better manage shipping and logistics. Offer customers two-day shipping, easy product return processes backed by FedEx, and storage for multiple forms of billing and shipping information. 
  • Financing: Leverage partnership with Wayflyer, a funding platform, to generate revenue-based financing as needed. Receive offers based on performance and obtain the money within one to two business days. Receive analytics-driven investment recommendations to improve sales and scale business. 
  • Magento Marketplace: Discover thousands of free and premium extensions to streamline business processes. Install extensions to help with customer support, payment and security, marketing, accounting, reporting, site optimization and more. 
Big Cartel
Big Cartel
Start Price
$12
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Big Cartel

Big Cartel has been making waves in the eCommerce world, but like any platform, it has its fans and its critics. Users who dig Big Cartel often point to its user-friendliness and affordability as major pluses. It's a great starting point for small businesses and artists who want to get their online stores up and running without breaking the bank or getting bogged down in technical complexities. However, some users find Big Cartel's features a bit too basic, especially compared to more robust platforms like Shopify or WooCommerce. If you're looking for advanced marketing tools, extensive customization options, or top-tier customer support, Big Cartel might leave you wanting more. Ultimately, Big Cartel is a solid choice for those who prioritize simplicity and affordability, but if you need a platform that can scale with your business, you might want to explore other options.

"Big Cartel: the perfect platform for your big dreams." Whether you're an artist selling handmade crafts or a musician hawking merch, Big Cartel provides a straightforward way to turn your passion into profit. Just remember, as your business grows, you might need to upgrade to a platform with more bells and whistles.

Pros & Cons

  • Simple Store Setup: Big Cartel is known for its straightforward and user-friendly interface, making it easy for users to set up their online stores quickly, even with limited technical expertise.
  • Free Plan Availability: The platform offers a free plan that allows users to sell up to five products, making it an attractive option for individuals or small businesses starting with a limited budget or inventory.
  • Affordable Paid Plans: Big Cartel's paid plans are generally considered affordable compared to other eCommerce platforms, providing scalability for growing businesses without breaking the bank.
  • Focus on Artists and Makers: Big Cartel caters specifically to artists, crafters, and independent creators, offering features and tools tailored to their needs, such as customizable themes and the ability to sell digital products.
  • Limited Design Flexibility: The platform's design options can feel restrictive for users seeking extensive customization, especially when compared to other platforms that offer a wider range of themes and more advanced design tools.
  • Feature Limitations: Big Cartel may not be the best fit for businesses with complex needs, as it lacks certain features commonly found in other eCommerce platforms, such as abandoned cart recovery, detailed analytics, and extensive marketing tools.
  • Scalability Challenges: While suitable for smaller stores or those just starting out, Big Cartel may not be the best choice for rapidly growing businesses due to limitations in product variations, inventory management, and order processing capabilities.

Key Features

  • Professional Website: Build and design a niche standalone website to create product USPs. Personalize web pages and add business branding through design templates or editing source code with the HTML and CSS editor. Websites are compatible with both mobile and PC. Host sites on the vendor’s domain or use a custom domain, available with paid plans. 
  • Inventory Management: Keep track of sold units, add new products, supply products with descriptions and photos, and receive notifications when a product is about to go out of stock. Available with paid plans. 
  • Order Management: Send confirmation emails after purchases. Arrange shipping, print shipping labels, track orders and bulk export order history to a CSV file from a unified dashboard. 
  • Search Engine Optimization (SEO): Provide targeted product descriptions, collect inbound links and receive expert advice on optimizing search engine results. 
  • Discounts: Provide discounts on the checkout page to boost customer retention and improve loyalty. 
  • Analytics: Track monthly sales, visitor statistics, conversion rates and more from the analytics dashboard. Leverage integrations with third-party applications for in-depth analysis, available with paid plans.  
  • Mobile App: Access free mobile apps to streamline workflows and increase efficiency. Available apps assist in custom printing, social media marketing, site analytics, customer support, shipping management and more.  
  • Payment Processing: Choose between PayPal and Stripe to provide customers with a one-touch checkout and payment point on the website. Additionally, utilize the mobile application and a card swiper to accept in-person payments, without incurring additional processing fees. 
  • Integrations: Leverage partnership with Zapier to facilitate connections with over 1,000 third-party solutions like Google Analytics, Facebook Store, Instagram, Pulley, Mailchimp and more, available at a cost. 

COMPARE THE BEST Ecommerce Order Management Software

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PayPal
$0.30
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Etsy
$0.20
Per Item, Usage-Based
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Shopify
$29
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Wix
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SquareSpace
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Weebly
$10
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All Ecommerce Order Management Software (44 found)

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Shipedge

by Shipedge
Shipedge
Shipedge is a cloud-based fulfillment and distribution software platform that provides users with a comprehensive suite of solutions for warehouse and order management, shipping and more. It offers various modular, scalable and flexible inclusions to serve unique business needs. Users can manage workflows with real-time visibility into all after-sales activities. It integrates warehouses, suppliers, inventory sources, selling channels and accounting ERP systems into a single fulfillment command center. It is designed to help small and large-scale enterprises handle B2C and B2B e-commerce operations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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billbee

by billbee
billbee
Billbee is an up-and-coming software platform that ranks 42 among all Ecommerce Order Management Software according to our research analysts and 54 crowd-sourced reviews from 2 sources. Starting from $1, billbee is priced at a bargain, has offered a free trial in the past and is most applicable for smaller companies of 100 employees or less. Billbee can be deployed online. Similar alternatives to billbee include Smart Manager, Turbify and Weebly.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Jazva

by Jazva Inc
Jazva
Jazva is a noteworthy application that ranks 149 among all Multi-channel Ecommerce Software according to our research analysts and 23 crowd-sourced reviews from 1 source. Starting from $400, Jazva is priced moderately and is most fitting for smaller companies of 100 employees or less. Jazva can be deployed online. Similar alternatives to Jazva include MyPOS Connect, Core dna and Intelligent Reach.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Vin eRetail

by Vinculum Solutions
Vin eRetail
Vin eRetail is a SaaS-based platform built for omnichannel marketing and generating revenue. It provides multichannel collaboration making it easier for sellers, brands, retailers, 3PLs, etailers, CPG companies and marketplaces to manage sales across multiple channels. It provides over 150 integrations and third-party logistics for businesses to grow globally. It offers multichannel retailing and is scalable and cost-effective.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
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Buyer's Guide

Ecommerce Order Management Software Is All About Simplifying and Automating Fulfillment Processes

By Riddhiman Roy, Market Analyst at SelectHub

eCommerce Order Management BG Intro

Are you tired of juggling endless orders, dealing with inventory confusion and facing customer satisfaction challenges in your eCommerce business? Look no further! Ecommerce order management software is the key to streamlined operations in a dynamic online retail universe. But with a plethora of options available, how do you choose the perfect solution tailored to your needs?

Introducing our buyer’s guide, where we’ll explore the essential features and benefits of eCommerce order management software, followed by factors you should consider to identify the perfect solution for your business. We’ll help you pick the best fit and guide you through implementation to unlock the potential of these robust systems.

Executive Summary

  • Ecommerce order management software helps consolidate every fulfillment workflow of an online business. It tracks and monitors the entire cycle from customers purchasing products to final deliveries.
  • It automates key administrative areas to drastically reduce operation time, leading to faster and more efficient fulfillment cycles.
  • Some of the common features include order management, inventory management, shipping integrations, workflow automation, reporting and more.
  • Due to the many software variants available, it’s important to design a requirements checklist before starting the selection process.
What This Guide Covers

What Is Ecommerce Order Management Software?

Ecommerce order management software is a system that combines order and inventory tracking with customers, sales channels and shipping services to help you track every order — from filling up carts to deliveries to the customer’s doorstep and any returns that may follow.

These systems are at the heart of your operations, helping you efficiently orchestrate the fulfillment process by centralizing order data from multiple sales channels and inventory data across warehouses. You can track orders on a dashboard, get inventory alerts, automate order routing, send customers shipping details and manage reverse logistics.

The Order Management Process

eCommerce Order Management Software Categories

Every business has unique order management and fulfillment processes based on customers, location and vendors. While operations can vary, here’s how order management software helps streamline a few typical fulfillment processes in every eCommerce business:

  • Centralizes orders from multiple sales channels like the business’s website, marketplaces, social media channels and more on a single screen.
  • Allows you to organize and group similar orders and define rules to automate order handling processes.
  • Tracks product availability and inventory levels in real time. Updates stock levels when a customer adds an item to their cart.
  • Strategically routes orders to warehouses based on custom rules, convenience and proximity to customers’ locations.
  • Prints shipping labels and instructs warehouse staff throughout the packing and shipping process.
  • Sends customers order confirmation emails and tracking information.
  • Syncs customer data with CRM solutions.
  • Integrates with accounting modules to directly input order data and update financial books.

Some may confuse order management software (OMS) with CRM systems as they are both customer-facing solutions. But it’s a misconception, and here are the key differences between them:

Customer Relationship Management (CRM) Software Order Management Software (OMS)
It manages customer interactions and relationships throughout the customer lifecycle. It focuses on order fulfillment, from capturing orders to shipping and beyond.
Stores information to create customer profiles and offer personalized experiences and support. The system allows you to track stock levels to adjust inventory, pre-plan sourcing and strategize fulfillment options.
It provides insights and analytics on customer behavior, preferences and trends. It provides insights and analytics on inventory trends and the picking and packing performances of warehouse staff.
This software doesn’t typically handle inventory management or order processing. This system doesn’t focus on marketing, customer interactions and support.

Primary Benefits

Primary Benefits of eCommerce Order Management

Improve Order Accuracy

When selling on multiple channels, fulfilling orders without an order management system (OMS) can be risky. Human errors and inaccuracy can have rippling effects throughout the supply chain.

With an OMS, you can automate most manual processes and ensure logistical accuracy across all fronts. It sends alerts when stock levels are too high or low, preventing shipping delays. Every order is routed to convenient warehouses, reducing the chances of staff forgetting or misplacing orders.

Faster Fulfillment

With the growing eCommerce market, customer expectations around shipping time are higher than ever and driven by big players like Amazon pioneering same-day deliveries. This increasing demand for cost-effective and fast shipping requires businesses to process orders quickly while reducing shipping costs.

A PwC survey found that 16% of in-store shoppers frequently faced longer delivery times than expected. This creates an opportunity for your business to offer better and more seamless delivery experiences than the rest of the market.

Faster Fulfillment Graph

An OMS automates order routing to the nearest fulfillment center, updates inventory and account information, and streamlines the picking and packing process, resulting in quick and efficient fulfillment workflows.

Enhance Customer Experience

Today, customer interactions with sales representatives no longer define the customer experience. It encompasses the entire product journey throughout the supply chain and fulfillment process. Customers demand maximum visibility into their orders and real-time tracking of the fulfillment process. If you can’t provide the expected level of service, you will lose out on business.

An OMS can help merchants meet these expectations by relaying accurate order tracking information to customers when they complete their payments. Some platforms even calculate the expected time of arrival (ETA) based on fulfillment mode and customer location, helping businesses keep their customers in the loop. It also acts as a focal point for customer data that you can collect and analyze to deliver personalized experiences.

Expand Audience Base

Modern digital wanderers have infinite places to roam and discover on the internet. So businesses can’t afford to stick to the traditional, single-channel approach to market and sell their products. They must utilize every channel, including websites, marketplaces and social media networks. But selling to a global audience is a complex process affecting fulfillment speed. Luckily, with eCommerce order management software, you can:

  • Track every order and customer data coming through various channels.
  • Accept foreign currency for international orders.
  • Automate order routing to third-party logistics providers according to the customer's country and location.

Minimize Costs and Maximize Returns

Ecommerce order management software comes with all the necessary automation required to reduce costs and maximize efficiency. It can generate reports on inventory levels, keeping you updated on what is low and what you should liquidate. You can also use historical data to predict inventory trends and avoid stock-outs.

Automate repetitive manual processes like order routing, account updating, generating invoices and similar administrative tasks to let associates focus on problem-solving and brand-building.

Key Features & Functionality

Here are the key features you should look for while comparing eCommerce order management software:

Features of eCommerce Order Management

Order Processing

The platform can connect with sales channels and payment processors to track shopping carts and payments. You can organize orders in a centralized list and use labels and filters to create groups.

The system sends invoices and predicts ETA based on customer location and historical fulfillment data. It keeps customers in the loop via emails and push notifications throughout the picking, packing and shipping process.
Inventory Management

Centralize inventory data across warehouses and third-party logistics services and connect sales channels with warehouses to update inventory whenever a customer adds an item to a cart. You can track inventory in real time, receive low stock alerts and gain insights on unsold stock.

Advanced solutions help analyze historical data and market conditions to predict trends and update inventory accordingly.
Order Fulfillment

The system connects with warehouse management systems and shipping carriers to track the entire fulfillment process from a screen. You can define rules to automate order routing and notify each touchpoint throughout packing and shipping.
Reverse Logistics

You can promptly process a return request and notify back office systems to initiate the refund. Inform logistics providers and update data accurately throughout the process.
Customer Relationship Management

Store customer information and create unique profiles to track preferences and offer better suggestions. The system tracks order history and logs all customer communications for reference.

You can also segment customers based on various criteria for targeted marketing and tailored experiences. Your support staff always has a detailed history of a customer’s association with your business, helping them to offer personalized interactions with each customer.
Integrations

Here are some useful integrations you can make with eCommerce order management software: accounting suites, warehouse management systems, business analytics software and more. Keep an eye out for APIs that allow you to design personal integrations.
Reporting

You can manually design reports or leverage automation to generate real-time reports on inventory levels. Maintain constant visibility of your stock levels. Integrate advanced reporting solutions to drill down on other key areas.

Software Comparison Strategy

The global eCommerce or multichannel order management software market was approximately $2.7 billion in 2022 and is expected to reach $4.2 billion by 2027 at a 9.4% CAGR. Due to the various solutions available, it becomes important to structure your business requirements and devise a comparison strategy to sift through the options. Shortlist solutions meeting your needs and consider these factors while comparing them:

  • Mobility: List the hardware your business uses and check if it can support the system. Make sure the software has automated event-based notifications to keep you on top of every business operation regardless of location.
  • Barcode Scanning: This is an integral part of any supply chain process that tags tangible items and gives them a digital identity for tracking. Not every software supports every barcode, so research and list the barcodes your business uses for its fulfillment chain.
  • Vendor Support: Based on your business’s technical expertise, choose a solution with the necessary support from vendors. This could be onboarding, implementation, data migration or any other assistance you might need. Some vendors also have tiered pricing for technical support.
  • Scalability: Look for a solution that can meet your business’s changing requirements. We advise you to go for a system built on an open API so you can add or remove functionalities based on needs.
  • Sales Channel: This goes without saying. Choose a solution that supports every channel your business sells on and intends to sell on in the future.

Be thorough while narrowing down your software options. You can also get recommendations from within the industry to get a feel of what’s good.

Cost & Pricing Considerations

There is no fit-for-all solution available, and you must select a system tailored to your specific needs. SaaS solutions require a monthly or yearly subscription to access cloud-hosted platforms. You don’t need to install or maintain the software, but the downside is that it allows limited customizations to the software architecture.

On-premise software, on the other hand, requires a one-time investment to buy the software license and make unlimited customizations per your needs. But software installation and maintenance requires IT infrastructure, expertise and budget, so weigh your options carefully.

Consider the following requirements to help vendors understand your needs and provide you with an accurate quote:

  • The number of channels you sell on.
  • The number of products you have.
  • The number of employees you have to onboard.
  • Level of technical support required.
  • Type of integrations needed.
  • Custom and advanced features you want.

Most Popular Ecommerce Order Management Software

We understand that picking the perfect fit for your business isn’t a cakewalk. That’s why we’ve listed some of the most popular eCommerce platforms in the market with the best order management capabilities. You can use them as a reference to get your search for the perfect software up and running.

Adobe Commerce

Adobe Commerce is a robust and flexible eCommerce platform that can handle multiple eCommerce models, including B2B, B2C, dropshipping, white labeling and more. It offers a powerful omnichannel fulfillment module that integrates with physical stores to support buy-online-pickup-in-store (BOPIS), curbside pickups and other unique fulfillment options.

It allows you to manage multiple brands and connects with every sales channel to achieve a unified view and order management experience. You can also use the native AI, Adobe Sensei, to offer relevant suggestions and recommendations to customers based on their navigation history and profiles. The system tracks every customer’s activity to create a detailed list of purchases and preferences. It also offers:

Adobe Commerce

Use intuitive tools to create detailed websites and storefronts for different web-browsing devices. Source

TrueCommerce

TrueCommerce is a complete eCommerce order management solution specializing in B2B and dropshipping business models. It offers electronic data interchange (EDI) tools to safeguard and unify order data from every sales channel and sourcing data from every supplier.

It can also read and convert PDF orders to support business transactions with non-EDI-enabled customers and suppliers. The platform supports integrations with ERP solutions like Microsoft Dynamics 365, Oracle Netsuite and Sage X3. This lets you centralize and track every business process from a single screen. You also get:


  • EDI managed services
  • EDI translator
  • UN/EDIFACT, ASC X12 and XML syntax protocols
  • Vendor management
  • Dropshipping
  • Third-party apps marketplace

TrueCommerce

Centralize transactions on a unified screen to track better and avoid errors. Source

Oracle Commerce Cloud

Oracle Commerce Cloud is a flexible and all-in-one solution for eCommerce enterprises. You can simplify product configuration, create attractive catalogs, set up dynamic pricing and orchestrate orders across multiple systems and channels. A REST API helps connect with existing ERP and SCM modules to create a unified brand experience.

Embedded intelligence allows you to define rules and automatically select the best supply source to commit to a sale and fulfill complex orders. Based on product availability and delivery capacity, you can schedule make-to-order items, dropshipping options or ship-from-stock to dynamically manage and adjust inventory levels. It also offers:

Oracle Commerce Cloud

Track business-specific KPIs and visualizations on a dashboard. Source

 

 

Questions To Ask

Use these questions as a starting point for internal conversations:

  • Which business processes require automation?
  • What are your short-term and long-term goals?
  • Where are your target audiences?
  • How many fulfillment channels does your business need?
  • Which other software will require integration with the eCommerce order management solution?

eCommerce Order Management Key Questions To Ask

After having an internal discussion and identifying your primary requirements, it’s now time to contact vendors. Make sure you ask them plenty of questions to get a holistic understanding of how their systems work. Use these questions to start conversations with vendors:

  • Is the solution scalable?
  • Does it provide a mobile app?
  • Will it integrate with the existing software stack?
  • What are the technical support options provided?
  • Which services incur additional costs?

Best Practices

Pre-Implementation

  • Assessing business requirements: Conduct a thorough evaluation of your business needs and objectives to ensure the order management software aligns with your specific requirements.
  • Data migration and system integration: Plan and execute a seamless transfer of existing data to the new platform while integrating it effectively with other systems to ensure smooth operations.
  • Staff training and change management: Provide comprehensive training to your employees, prepare them for transition and address any concerns or resistance to change.

Implementation Process

  • System setup and configuration: Tailor and configure the order management software according to your business’s unique specifications.
  • Testing and quality assurance: Perform rigorous testing to identify potential issues and ensure the system meets all desired criteria.
  • Go-live and post-implementation support: Install the software, access vendor support programs and promptly address any post-implementation challenges or questions.

Additional Tips for Effective Order Management

  • Streamlining order processes: Identify and eliminate unnecessary steps or bottlenecks in your workflows to improve efficiency and speed up processing.
  • Automating routine tasks: Automate repetitive tasks such as order processing and status updates to save time and reduce manual errors.
  • Regularly updating and optimizing inventory: Continuously monitor and update inventory levels, ensure accurate stock management and optimize stock replenishment processes to avoid stockouts or overstock situations.
  • Monitoring and improving customer satisfaction: Actively track and analyze customer satisfaction metrics, leverage customer feedback, and implement strategies to enhance customer experiences and satisfaction levels.

Next Steps

Ecommerce order management software is the key to overcoming challenges in order processing, inventory management and customer satisfaction in your online business. By streamlining operations and providing real-time visibility, the system empowers you to deliver exceptional experiences and drive growth. Now that you understand the essential features and factors to consider, it’s time to take the next step.

Choose the perfect platform that aligns with your unique business needs and goals. To make an informed decision, check out our free comparison report, where you can compare the best eCommerce order management solutions based on your custom criteria. Embrace the power of efficient order management and unlock the full potential of your eCommerce journey today. Happy selecting!

Product Comparisons

Additional Resource

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riddhiman
By Riddhiman Roy
Technical Content Writer
As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit.
See Full Bio
Vidhi
Technical Research By Vidhi Kanodia
Senior Analyst
Vidhi Kanodia joined SelectHub after graduating from Osmania University in Hyderabad. Building on the hands-on experience she gained there, she expertly reviews peer research work in categories like procurement, PLM, eCommerce, insurance, hotel management, risk management and legal software.
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Shashank
Technical Review By Shashank K K
Principal Analyst
After graduating with a Masters in Finance from Trinity College Dublin, K K Shashank's research and detail-oriented skills led them to SelectHub. He has diverse knowledge across various software categories like Accounting, Financial Planning and Analysis, Ecommerce, Risk Management, PLM, Insurance and more since 2020.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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