Zoom vs Lingo Communications

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Our analysts compared Zoom vs Lingo Communications based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Lingo Communications Software Tool

Product Basics

Zoom is an online conferencing solution that provides HD-quality voice calls, video meetings and webinars. Available as a native app on Windows, iOS and Android devices, it enables intelligent call routing, auto-attendant, voicemail, call recording and call transcription. Call agents can elevate phone calls to a video conference call without needing to hang up, and engage customers through direct chat from within the call. Integrating with Salesforce, Microsoft Office and GSuite, it supports hardware from leading manufacturers to provide a traditional deskphone experience.

Organizations can choose to retain their existing phone service providers with easy number portability. It provides coverage across more than 40 countries through local number availability. Its advanced plans offer an intuitive admin portal to provision and manage accounts, track meetings and attendees and receive usage insights from a centralized hub.
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Lingo Communications offers a comprehensive suite of telecommunications and cloud business phone solutions designed to streamline communication tasks for businesses. Their software facilitates efficient management of voice, data, and internet services, making it particularly suitable for small to medium-sized enterprises seeking reliable and scalable communication infrastructure. The platform's key benefits include enhanced connectivity, cost-effective pricing, and robust customer support. Popular features encompass VoIP services, unified communications, and advanced call management tools, which collectively enhance operational efficiency and collaboration. User experiences highlight Lingo Communications' ease of use, reliability, and the seamless integration of its services into existing business processes. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. Overall, Lingo Communications stands out for its ability to deliver versatile and dependable telecommunications solutions that cater to the dynamic needs of modern businesses.
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$13.32/User, Monthly
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Windows
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Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Build the Brand: Maximize ROI by building lasting customer relationships. Promote the brand through webinars and video conferences with thousands of attendees and design outreach strategies based on meeting data. 
  • Provide Customer Support: Attend customer queries and resolve issues by connecting to customers virtually, irrespective of the time zone. Never miss a customer call by configuring call forwarding. Monitor call quality via call recordings and transcriptions and share them with the team for training. 
  • Stay Connected: Never miss a business meeting while out of the office. Create and join meetings from anywhere on any device, including Android and iOS mobile phones. 
  • Establish Global Presence: Make the brand’s visible presence through localization. Port existing phone numbers to a local service provider, or get local phone numbers for seamless customer outreach and accessibility. 
  • Collaborate: Work in tandem with other team members through screen sharing and whiteboarding. Share and discuss insights via shared comments and annotations. Chat with co-workers in-meeting or create and join breakout rooms for focused discussions. 
  • Connect Within Business Apps: Build applications to get customer and team metrics within the host application. Manage user accounts and view meeting usage metrics by connecting to dashboards. 
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  • Cost Efficiency: Lingo Communications helps businesses reduce operational costs by consolidating telecommunications and cloud services into a single platform.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Enhanced Collaboration: Cloud business phones and integrated communication tools facilitate seamless collaboration among team members, regardless of their location.
  • Reliability: Benefit from high uptime and robust performance, ensuring your business communications are always operational.
  • Flexibility: Access your communication tools from anywhere, allowing for remote work and increased productivity.
  • Security: Advanced security features protect your communications from unauthorized access and cyber threats.
  • Improved Customer Service: Efficient call routing and management features help improve response times and customer satisfaction.
  • Integration Capabilities: Easily integrate with other business applications, streamlining workflows and enhancing productivity.
  • Customizability: Tailor the communication solutions to fit your specific business requirements and preferences.
  • Support and Maintenance: Benefit from dedicated support and regular maintenance, ensuring your systems are always up-to-date and functioning optimally.
  • Advanced Analytics: Gain insights into your communication patterns and performance with detailed analytics and reporting tools.
  • Unified Communications: Consolidate various communication channels into a single, cohesive system, simplifying management and usage.
  • Mobility: Empower your workforce with mobile access to communication tools, enhancing flexibility and responsiveness.
  • Business Continuity: Ensure uninterrupted communication during emergencies with robust disaster recovery and backup solutions.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging cloud-based solutions.
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  • Business Calling: Make and attend 1:1 and conference phone calls, participate in video meetings and send chat messages. Switch from phone calls to video meetings with one click — no need for a separate conference bridge. 
    • Call Management: Ensure every call is answered with auto-attendants and skills-based intelligent call routing. Listen to recorded phone calls or view text transcriptions through a PC, desk phone or mobile device. 
    • Administration Portal: Provision and manage users, and view call quality and usage reports from its central admin portal. 
    • Global Availability: Provides local telephone service across more than 40 countries. Seamlessly port current business numbers and use existing cell phone service providers in any country. 
  • Video Conferencing: Schedule and attend webinars and 1:1 or group meetings, internally or with clients, with Google, iCal and Microsoft calendar syncing. Join meetings across other conferencing room providers with compatible hardware that includes speakers, headphones, cameras, microphones and monitors. 
    • Collaboration: Start and/or schedule a meeting with a personal meeting ID that stays the same always. Co-annotate on shared screens and whiteboards, share files in-meeting, message others, and create and join breakout rooms for focused collaboration. 
    • Meeting Recordings: Record and store meetings locally, and share these recordings with others through Google Drive, Dropbox and other file storage services. Allow or restrict access to recordings by participants through in-meeting admin controls. Direct recordings to the cloud are available with paid plans. 
    • Permissions: Set up role-based and in-meeting permissions, such as enable/disable screen sharing by participants, using chat and mute/unmute settings. 
  • Dashboards: Monitor data on overall usage for meetings, Zoom Rooms, webinars, instant messaging and Zoom Phone, all from a single, unified interface. 
    • Meetings: Get a bird’s-eye view of meeting metrics, such as top locations of participants, year-to-date trends and devices used, in the form of bar charts, pie charts, line graphs and more. View information for meetings and Zoom Rooms, live and past, to a high level of granularity. 
    • Zoom Phones: Get metrics on Mean Opinion Score (MOS) scores and view call logs, voice codecs, ISP and network details, all on one screen. Monitor call health with hardware and OS versions listed for each call in a tabular format. 
  • Reporting: Get reports on registrations, attendees, Q&A, performance and participation details for meetings and webinars. Administrators can view more detailed usage and user activity reports. 
  • Integrations: Ensure seamless workflows from within proprietary applications through its integrations with Microsoft Office 365, Google Suite, Salesforce and Slack. 
  • Mobile App: Join meetings from anywhere with its native mobile app for Android and iOS, with a live screen sharing option. Attend conference calls and video meetings while on the move through its Safe Driving Mode, compatible with Apple CarPlay. 
  • APIs: Host new meetings, add and remove users, view dashboards and reports on usage through its wide range of REST-based APIs. Seamlessly handles large API response payloads through pagination. Test API endpoints with testing tool widgets from within the API Reference Docs. 
  • App Marketplace: Build chatbots and apps to connect to dashboards for meeting metrics, conduct webinars and manage connected user accounts from within proprietary applications. 
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication.
  • Cloud PBX: Offers a cloud-based private branch exchange system, eliminating the need for on-premises hardware and providing scalable solutions.
  • Mobile Integration: Allows users to access business phone features from their mobile devices, ensuring connectivity on the go.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Auto Attendant: An automated system that greets callers and directs them to the appropriate extension or department without human intervention.
  • Call Analytics: Offers detailed call reporting and analytics to help businesses monitor and optimize their communication strategies.
  • Conference Calling: Facilitates multi-party conference calls with ease, supporting both scheduled and ad-hoc meetings.
  • HD Voice Quality: Ensures high-definition voice clarity for all calls, enhancing the overall communication experience.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management (CRM) systems to streamline workflows and improve customer interactions.
  • Security Features: Includes robust security measures such as encryption and secure access controls to protect sensitive communications.
  • Scalability: Easily scales to accommodate the growing needs of businesses, from small startups to large enterprises.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.
  • Disaster Recovery: Ensures business continuity with disaster recovery solutions that keep communications running during unexpected events.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet the specific needs of different users and departments.
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Product Ranking

#1

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Business Phone Systems

#75

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 72 88 100 100 100 95 88 100 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 41293 reviews
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90%
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Zoom has a 'excellent' User Satisfaction Rating of 90% when considering 41293 user reviews from 6 recognized software review sites.

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Awards

SelectHub research analysts have evaluated Zoom and concluded it earns best-in-class honors for Collaboration. Zoom stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Collaboration Award

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Synopsis of User Ratings and Reviews

Ease of use: Approximately 79% of the users who mention ease of using the platform say it’s intuitive and user-friendly.
Functionality: Around 64% of the users who review functionality say the platform has a rich feature set to enable seamless video conferences and meetings.
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24/7 Support Availability: Lingo Communications offers round-the-clock assistance for their telecommunications products.
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Pricing: Around 73% of the users who review its cost say it can be expensive for small organizations.
Security: Reviewing security, approximately 67% of users say the vendor should offer better safety and privacy features.
Performance: About 64% of the users who mention the software’s performance say it’s resource-intensive.
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Unreliable Service: Lingo Communications has garnered negative reviews for service outages that disrupt business operations, causing frustration and potential loss of revenue.
Difficult Contract Termination: Customers have reported difficulties canceling their services with Lingo, encountering unexpected fees and inflexible terms, even when attempting to switch providers after contract expiration.
Poor Customer Support: Users frequently cite unresponsive customer service as a major drawback. Long wait times, difficulty reaching support representatives, and unresolved technical issues are common complaints.
Predatory Billing Practices: Lingo has been accused of implementing hidden fees and issuing unexpected charges, leading to disputes over billing accuracy and transparency. Some customers have reported being billed for services they did not order or after they had supposedly canceled their accounts.
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Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality. Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression. On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality. Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings. To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.

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Is Lingo Communications all it's cracked up to be, or will it leave you tongue-tied? User reviews from the past year paint a bleak picture of Lingo Communications, with a litany of recurring complaints. Customers frequently report abysmal customer service experiences, citing unresponsive support and a struggle to get issues resolved. Predatory billing practices are another common grievance, with users mentioning unexpected charges and arduous cancellation processes, often incurring hefty fees. Service reliability emerges as a major concern, with numerous reports of outages and technical issues, leaving some customers without service for extended periods. While Lingo Communications claims to offer a modern and efficient IP-based cloud voice and data service, the overwhelming negative feedback regarding customer service and billing practices overshadows any potential benefits. For instance, one user reported being billed for a service that was never hooked up, highlighting the company's questionable billing practices. Another user shared their experience of enduring dropped calls after an hour, a hidden policy that only came to light after repeated occurrences. These issues, coupled with the negative sentiment expressed across multiple platforms, suggest that Lingo Communications falls short compared to its competitors. In conclusion, Lingo Communications seems best suited for those who enjoy playing Russian roulette with their business communications. The overwhelming negative feedback, particularly concerning customer service, billing, and service reliability, makes it challenging to recommend Lingo Communications to any business seeking a reliable and trustworthy communications provider. Potential customers are advised to explore alternative options that prioritize customer satisfaction and transparent business practices.

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