Zoom vs 8x8 Work

Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality. Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression. On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality. Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings. To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.

8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.