VoIP.ms vs Dialpad Ai Voice

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Our analysts compared VoIP.ms vs Dialpad Ai Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Dialpad Ai Voice Software Tool

Product Basics

VoIP.ms is a cloud-based phone service that enables organizations to streamline communication workflow and manage calls efficiently. It offers call hunting, call queuing, voicemail, three-way calling, call encryption and speed dial. Users can customize phone systems, pick places for outbound calling and check call records. It allows employees to use their existing device and port limitless numbers for free across the United States and Canada.
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Dialpad Ai Voice is a sophisticated software solution designed to streamline business communication through advanced voice technology. It integrates seamlessly with various business tools, offering features like real-time transcription, intelligent call routing, and voice analytics. This platform is particularly well-suited for businesses of all sizes that require efficient and reliable communication systems, such as customer service teams, sales departments, and remote workforces. The benefits include enhanced productivity, improved customer interactions, and actionable insights from call data.

Popular features include AI-powered call summaries, automated note-taking, and seamless integration with CRM systems. Users often praise its intuitive interface and robust functionality, which set it apart from similar products. Pricing details can vary based on the specific needs and scale of the business, so it's recommended to contact SelectHub for a tailored quote. Overall, Dialpad Ai Voice is a versatile and powerful tool for modern business communication.

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$0.85/Local Number, Monthly
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Product Insights

  • Improve Security: Use SIP/2.0 protocols to ensure authentication information is sent through an encrypted format. Eliminate the risk of interception when the VoIP hardware connects to the servers. 
  • Gain Additional Information: Access a fully-featured wiki assistance site for extensive information. Obtain extra details about services. 
  • Reduce Costs: Retain old hardware. Eliminate the need to rent devices and continue using existing ones. Subscribe or unsubscribe from chosen packages at any time without spending extra money. 
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  • Enhanced Productivity: Automate routine tasks like call transcription and note-taking, freeing up time for more strategic activities.
  • Improved Collaboration: Seamlessly integrate with tools like Slack and Microsoft Teams, ensuring smooth communication across platforms.
  • Cost Efficiency: Reduce expenses associated with traditional phone systems and maintenance by leveraging cloud-based solutions.
  • Scalability: Easily scale your communication infrastructure as your business grows without the need for significant hardware investments.
  • Real-Time Insights: Access real-time analytics and reporting to make data-driven decisions and optimize communication strategies.
  • Enhanced Customer Experience: Utilize AI-driven features to provide faster and more accurate responses, improving overall customer satisfaction.
  • Flexibility: Support remote and hybrid work environments by enabling employees to communicate effectively from anywhere.
  • Security: Benefit from robust security measures, including encryption and compliance with industry standards, to protect sensitive information.
  • Integration Capabilities: Connect with CRM systems like Salesforce to streamline workflows and enhance customer relationship management.
  • Customizability: Tailor the platform to meet specific business needs with customizable settings and features.
  • Reduced Downtime: Experience high reliability and uptime, minimizing disruptions to business operations.
  • Training and Support: Access comprehensive training resources and responsive support to ensure smooth adoption and ongoing use.
  • Unified Communications: Consolidate voice, video, and messaging into a single platform, simplifying communication management.
  • Mobility: Use mobile apps to stay connected and manage communications on the go, enhancing flexibility and responsiveness.
  • AI-Powered Assistance: Leverage AI to assist with tasks such as sentiment analysis and call coaching, improving overall communication quality.
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  • Audio Conferencing: Allow multiple individuals to participate in the same conversation. Use the dashboard to monitor different aspects of the call. Host conferences from a local or toll-free DID. 
  • Call Hunting: Direct calls to other numbers or employees of a hunt group. Continue calling one team member after the other until someone picks up the phone or goes to voicemail. 
  • Caller ID Filtering: Automatically sift through incoming calls based on ID and route them accordingly. 
  • Three-Way Calling: Communicate with three people simultaneously and easily add new participants during the call. 
  • Calling Queues: Place calls in queues to manage high call volumes. Customize voice prompts, music and messages for on-hold respondents. 
  • Voicemail: Store voice messages in the inbox for later. Access voicemail recordings from any device. 
  • Call Encryption: Use SIP-TLS to successfully encrypt call details like the names and locations. 
  • Call Forwarding: Automatically redirect incoming calls from clients to a different number for convenience. 
  • Call Waiting: Choose to route a new caller to voicemail, hold music or a pre-coded message while talking to another customer. 
  • Do Not Disturb: Prevent phones from ringing when busy. Forward calls directly to another phone number. 
  • Hold Music: Select from 11 genres of hold music to play for callers. 
  • Speed Dial: Assign codes to 99 entries in the phonebook and contact frequently-dialed numbers quickly. 
  • Digital Receptionist (IVR): Manage calls through the voice response system. Create extensions for callers and enable overall monitoring via a web interface. 
  • Ring Groups: Allow the DID number to call different numbers or extensions simultaneously upon receiving a call. 
  • Time Conditions: Route incoming calls according to time of day. Take holidays, business hours and after business hours into account. 
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  • AI-Powered Transcriptions: Automatically transcribes calls in real-time, providing accurate and searchable text.
  • Voice Intelligence: Analyzes conversations to provide actionable insights and identify key moments.
  • Seamless Integrations: Integrates with popular tools like Salesforce, Slack, and Google Workspace to streamline workflows.
  • Call Routing: Advanced call routing options ensure calls are directed to the right team or individual based on predefined criteria.
  • Customizable IVR: Interactive Voice Response system can be tailored to meet specific business needs, enhancing customer experience.
  • HD Voice Quality: Ensures crystal-clear audio for all calls, reducing misunderstandings and improving communication.
  • Global Reach: Supports international calling and local numbers in over 70 countries, facilitating global business operations.
  • Call Analytics: Provides detailed analytics on call metrics, helping businesses monitor performance and identify trends.
  • Voicemail Transcription: Converts voicemails into text, making it easier to review and respond to messages.
  • Call Recording: Records calls for training, compliance, and quality assurance purposes, with easy access to recordings.
  • Mobile App: Offers a robust mobile application for iOS and Android, allowing users to manage calls on the go.
  • Team Messaging: Includes built-in messaging for team collaboration, reducing the need for separate communication tools.
  • Video Conferencing: Supports high-quality video meetings, integrating seamlessly with voice calls and messaging.
  • Security and Compliance: Adheres to industry standards for data security and compliance, including GDPR and HIPAA.
  • Custom Call Controls: Provides options for call hold, transfer, and mute, giving users full control over their call experience.
  • Multi-Device Support: Allows users to switch between devices seamlessly, ensuring continuity in communication.
  • Real-Time Coaching: Offers live coaching features for supervisors to assist agents during calls without interrupting the conversation.
  • Spam Detection: Identifies and blocks spam calls, reducing interruptions and enhancing productivity.
  • Caller ID and Call Screening: Displays caller information and allows users to screen calls before answering.
  • Custom Hold Music: Enables businesses to upload custom hold music or messages, enhancing the caller experience.
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Product Ranking

#47

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#104

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User Sentiment Summary

Excellent User Sentiment 620 reviews
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96%
of users recommend this product

VoIP.ms has a 'excellent' User Satisfaction Rating of 96% when considering 620 user reviews from 3 recognized software review sites.

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4.6 (5)
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4.8 (322)
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4.8 (293)
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Awards

VoIP.ms stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Cost-Effective: Many users appreciate the affordability of VoIP.ms, especially compared to traditional phone services. They find the pricing structure transparent and easy to understand.
Feature-Rich: Users highlight the wide array of features offered by VoIP.ms, including call forwarding, voicemail transcription, and virtual numbers. These features provide flexibility and enhance productivity for businesses.
Reliable Call Quality: Users consistently report clear and reliable call quality with VoIP.ms. This is crucial for businesses that rely on phone communication for daily operations.
Excellent Customer Support: Users praise the responsive and knowledgeable customer support provided by VoIP.ms. They appreciate the quick resolution of issues and helpful guidance.
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Real-Time Insights: Dialpad Ai Voice provides real-time transcriptions of calls, along with sentiment analysis, giving you immediate insights into customer conversations.
AI-Powered Coaching: The platform offers AI-driven speech coaching and action item tracking, helping sales and support teams improve their performance during calls.
Seamless Integrations: Dialpad Ai Voice integrates with popular business tools such as Salesforce and Google Workspace, allowing for streamlined workflows and data synchronization.
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Customer Support Concerns: Users have reported difficulties getting timely and effective support from VoIP.ms when encountering technical issues or needing assistance with their service.
Limited User Interface: The user interface is considered by some to be less intuitive and user-friendly compared to other VoIP providers, especially for those new to VoIP technology. This can make it challenging to navigate and manage features effectively.
Call Quality Issues: Some users have experienced inconsistent call quality, including dropped calls, jitter, and latency, which can be disruptive for business communications.
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Billing Headaches: Users have reported confusing billing practices, leading to unexpected charges and difficulty understanding invoices.
Sluggish Support: Customer support response times can be slow, and some users feel their issues aren't adequately addressed, causing frustration and downtime.
Limited Features on Lower Tiers: Essential integrations like Slack and Zapier are often locked behind higher-priced plans, potentially pricing out smaller businesses seeking those features.
Clunky UI: Some users find the user interface less intuitive than competitors, leading to a steeper learning curve and slower adoption.
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Is VoIP.ms the voice of the people when it comes to business phone systems? User reviews from the last year suggest that VoIP.ms is a bit of a mixed bag. Many users praise its affordability and extensive customization options, highlighting its cost-effectiveness compared to competitors like RingCentral and Vonage. They appreciate the granular control over call routing, DID management, and integrations, allowing them to tailor the system to their specific needs. However, some users find the interface daunting and the learning curve steep, particularly for those unfamiliar with VoIP technology. They also point out that customer support, while available, can be slow to respond and sometimes lacks the expertise to resolve complex issues. In essence, VoIP.ms is like a powerful toolbox: it offers a vast array of tools for those who know how to use them, but it can be overwhelming for the uninitiated. It's best suited for tech-savvy users and businesses with in-house IT expertise who value flexibility and cost savings over user-friendliness and hand-holding support. For those who are willing to invest the time and effort to learn its intricacies, VoIP.ms can be a powerful and cost-effective solution. However, those seeking a more streamlined and user-friendly experience might be better served by other providers. Keep in mind that the VoIP landscape is constantly evolving, so it's always a good idea to check for the latest user feedback and feature updates before making a decision.

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Is Dialpad Ai Voice the real "call me maybe" for modern businesses seeking a communication upgrade?User reviews from the past year paint a largely positive picture of Dialpad Ai Voice, particularly praising its ease of use and robust AI features. Users rave about the intuitive interface and seamless integration with popular tools like Salesforce and Google Workspace, making communication management a breeze. The real showstopper, however, is Dialpad's AI prowess. Real-time transcription, sentiment analysis, and live coaching aren't just fancy add-ons; they are fundamental features available across all subscription tiers, a major differentiating factor compared to competitors like RingCentral, which often reserve advanced AI capabilities for higher-priced plans. This accessibility is a game-changer for smaller businesses looking to leverage the power of AI without breaking the bank. Imagine having a digital assistant whispering helpful advice during a tense customer call or receiving automatically generated meeting summaries – that's the power of Dialpad Ai Voice. However, no tech solution is without its drawbacks. Some users find the customization options limiting, particularly regarding interface aesthetics. Others point out that accessing a wider range of third-party integrations often requires upgrading to a pricier plan. While these limitations exist, the overarching sentiment is that Dialpad Ai Voice is a true game-changer, especially for businesses prioritizing AI-driven insights and streamlined communication workflows. Its strength lies in democratizing access to powerful AI tools, making it a perfect fit for businesses of all sizes ready to elevate their communication game.

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