UniTel Voice vs Lingo Communications

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Our analysts compared UniTel Voice vs Lingo Communications based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Lingo Communications Software Tool

Product Basics

UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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Lingo Communications offers a comprehensive suite of telecommunications and cloud business phone solutions designed to streamline communication tasks for businesses. Their software facilitates efficient management of voice, data, and internet services, making it particularly suitable for small to medium-sized enterprises seeking reliable and scalable communication infrastructure. The platform's key benefits include enhanced connectivity, cost-effective pricing, and robust customer support. Popular features encompass VoIP services, unified communications, and advanced call management tools, which collectively enhance operational efficiency and collaboration. User experiences highlight Lingo Communications' ease of use, reliability, and the seamless integration of its services into existing business processes. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. Overall, Lingo Communications stands out for its ability to deliver versatile and dependable telecommunications solutions that cater to the dynamic needs of modern businesses.
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Product Insights

  • Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
  • Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
  • Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
  • Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
  • Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
  • Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
  • Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
  • Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
  • Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
  • Security: Benefit from robust security measures that protect your communication data from unauthorized access.
  • Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
  • Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.
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  • Cost Efficiency: Lingo Communications helps businesses reduce operational costs by consolidating telecommunications and cloud services into a single platform.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Enhanced Collaboration: Cloud business phones and integrated communication tools facilitate seamless collaboration among team members, regardless of their location.
  • Reliability: Benefit from high uptime and robust performance, ensuring your business communications are always operational.
  • Flexibility: Access your communication tools from anywhere, allowing for remote work and increased productivity.
  • Security: Advanced security features protect your communications from unauthorized access and cyber threats.
  • Improved Customer Service: Efficient call routing and management features help improve response times and customer satisfaction.
  • Integration Capabilities: Easily integrate with other business applications, streamlining workflows and enhancing productivity.
  • Customizability: Tailor the communication solutions to fit your specific business requirements and preferences.
  • Support and Maintenance: Benefit from dedicated support and regular maintenance, ensuring your systems are always up-to-date and functioning optimally.
  • Advanced Analytics: Gain insights into your communication patterns and performance with detailed analytics and reporting tools.
  • Unified Communications: Consolidate various communication channels into a single, cohesive system, simplifying management and usage.
  • Mobility: Empower your workforce with mobile access to communication tools, enhancing flexibility and responsiveness.
  • Business Continuity: Ensure uninterrupted communication during emergencies with robust disaster recovery and backup solutions.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging cloud-based solutions.
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  • Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
  • Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
  • Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
  • Call Screening: Identify callers before answering, allowing you to prioritize important calls.
  • Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
  • Call Logs: Access detailed call records to monitor and analyze call activity and performance.
  • Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
  • Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
  • Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
  • Call Recording: Record calls for training, quality assurance, or legal purposes.
  • CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
  • Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
  • Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication.
  • Cloud PBX: Offers a cloud-based private branch exchange system, eliminating the need for on-premises hardware and providing scalable solutions.
  • Mobile Integration: Allows users to access business phone features from their mobile devices, ensuring connectivity on the go.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Auto Attendant: An automated system that greets callers and directs them to the appropriate extension or department without human intervention.
  • Call Analytics: Offers detailed call reporting and analytics to help businesses monitor and optimize their communication strategies.
  • Conference Calling: Facilitates multi-party conference calls with ease, supporting both scheduled and ad-hoc meetings.
  • HD Voice Quality: Ensures high-definition voice clarity for all calls, enhancing the overall communication experience.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management (CRM) systems to streamline workflows and improve customer interactions.
  • Security Features: Includes robust security measures such as encryption and secure access controls to protect sensitive communications.
  • Scalability: Easily scales to accommodate the growing needs of businesses, from small startups to large enterprises.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns promptly.
  • Disaster Recovery: Ensures business continuity with disaster recovery solutions that keep communications running during unexpected events.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet the specific needs of different users and departments.
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#75

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User Sentiment Summary

Excellent User Sentiment 48 reviews
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90%
of users recommend this product

UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.

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4.5 (24)
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4.5 (24)
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Awards

UniTel Voice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.
Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.
Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.
Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.
Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.
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24/7 Support Availability: Lingo Communications offers round-the-clock assistance for their telecommunications products.
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Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.
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Unreliable Service: Lingo Communications has garnered negative reviews for service outages that disrupt business operations, causing frustration and potential loss of revenue.
Difficult Contract Termination: Customers have reported difficulties canceling their services with Lingo, encountering unexpected fees and inflexible terms, even when attempting to switch providers after contract expiration.
Poor Customer Support: Users frequently cite unresponsive customer service as a major drawback. Long wait times, difficulty reaching support representatives, and unresolved technical issues are common complaints.
Predatory Billing Practices: Lingo has been accused of implementing hidden fees and issuing unexpected charges, leading to disputes over billing accuracy and transparency. Some customers have reported being billed for services they did not order or after they had supposedly canceled their accounts.
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Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image. UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages. While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

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Is Lingo Communications all it's cracked up to be, or will it leave you tongue-tied? User reviews from the past year paint a bleak picture of Lingo Communications, with a litany of recurring complaints. Customers frequently report abysmal customer service experiences, citing unresponsive support and a struggle to get issues resolved. Predatory billing practices are another common grievance, with users mentioning unexpected charges and arduous cancellation processes, often incurring hefty fees. Service reliability emerges as a major concern, with numerous reports of outages and technical issues, leaving some customers without service for extended periods. While Lingo Communications claims to offer a modern and efficient IP-based cloud voice and data service, the overwhelming negative feedback regarding customer service and billing practices overshadows any potential benefits. For instance, one user reported being billed for a service that was never hooked up, highlighting the company's questionable billing practices. Another user shared their experience of enduring dropped calls after an hour, a hidden policy that only came to light after repeated occurrences. These issues, coupled with the negative sentiment expressed across multiple platforms, suggest that Lingo Communications falls short compared to its competitors. In conclusion, Lingo Communications seems best suited for those who enjoy playing Russian roulette with their business communications. The overwhelming negative feedback, particularly concerning customer service, billing, and service reliability, makes it challenging to recommend Lingo Communications to any business seeking a reliable and trustworthy communications provider. Potential customers are advised to explore alternative options that prioritize customer satisfaction and transparent business practices.

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