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Twilio vs MightyCall

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Our analysts compared Twilio vs MightyCall based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Twilio Software Tool
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MightyCall Software Tool
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Product Basics

Twilio is a cloud communication platform as a service provider that enables businesses to embed phone, VoIP and messaging into web, desktop and mobile applications through web service APIs. Developers can design more efficient self-service call flows and trigger custom business processes through its low-code builder, Studio. Teams can make and receive phone calls, send and receive text messages and communicate in other ways. Developers can build new apps with a wide range of existing global cellular networks and enhance audio conferencing infrastructure through its Voice API. It helps augment existing contact centers with voice, SMS, IVR and a chatbot and integrates with Whatsapp, Facebook Messenger and Webchat.

Omnichannel customer service ensures sustained engagement through click-to-dial, automated text notifications, intelligent routing and callback service during peak hours. It blocks unlawful robocalls and ensures increased call answer rates through call trust indicators. It empowers businesses to create video apps and embed videos through dedicated SDKs for Android, iOS and JavaScript.
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MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.

It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial.
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$150/User, Monthly, Usage-Based
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$15/User, Monthly
Free Trial is available →
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Global Reach: Twilio enables businesses to connect with customers worldwide through voice, messaging, and video, breaking down geographical barriers and expanding market presence.
  • Scalability: As your business grows, Twilio effortlessly scales with you, ensuring that your communication capabilities can expand to meet increasing demand without the need for significant infrastructure investments.
  • Flexibility: With its API-first approach, Twilio offers unparalleled flexibility, allowing businesses to customize and integrate communication features into their existing workflows and systems seamlessly.
  • Cost Efficiency: By leveraging cloud communications, Twilio reduces the need for expensive hardware and maintenance costs associated with traditional communication systems, providing a cost-effective solution for businesses of all sizes.
  • Enhanced Customer Experience: Twilio's advanced features, such as automated SMS notifications and personalized voice responses, enable businesses to offer a more engaging and responsive customer service experience.
  • Reliability: Twilio's robust infrastructure ensures high availability and reliability, minimizing downtime and ensuring that businesses can maintain communication with their customers around the clock.
  • Security: With a strong commitment to security, Twilio provides features like end-to-end encryption and compliance with industry standards, ensuring that sensitive communication data is protected.
  • Real-Time Analytics: Twilio offers detailed analytics and reporting tools, giving businesses valuable insights into their communication performance and customer interactions, enabling data-driven decision-making.
  • Multi-Channel Support: Twilio supports a wide range of communication channels, including SMS, MMS, voice, video, and email, allowing businesses to reach customers on their preferred platforms.
  • Developer Friendly: With comprehensive documentation, SDKs, and support resources, Twilio is designed to be developer-friendly, reducing the learning curve and accelerating the development of custom communication solutions.
  • Innovation: Twilio is at the forefront of communication technology, regularly introducing new features and capabilities that enable businesses to stay ahead of the curve and leverage the latest advancements in communication tech.
  • Integration Ecosystem: Twilio integrates with a wide array of third-party applications and services, enhancing its functionality and allowing businesses to create a seamless ecosystem of tools tailored to their needs.
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  • Enhanced Professional Image: MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently.
  • Improved Customer Satisfaction: By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty.
  • Increased Accessibility: With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere.
  • Streamlined Communication: MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries.
  • Scalability: As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments.
  • Cost Efficiency: By offering a cloud-based solution with a flat monthly fee, MightyCall eliminates the need for expensive traditional phone systems and reduces overall communication costs.
  • Enhanced Team Collaboration: MightyCall’s task assignment and call routing features enable teams to collaborate more effectively, ensuring that customer inquiries are handled by the most qualified person.
  • Insightful Analytics: With detailed call reports and analytics, businesses can gain insights into call volumes, peak calling times, and team performance, enabling data-driven decisions to improve operations.
  • Flexibility and Customization: MightyCall offers a high degree of customization, allowing businesses to set up their phone system in a way that best suits their operational needs and customer service strategies.
  • Reliability and Security: As a cloud-based service, MightyCall provides reliable uptime for businesses, along with secure communications to protect sensitive information.
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  • Phone Numbers: Use APIs to monitor a number’s entire lifecycle. Facilitate global innovation to ensure that all number-based apps are secure from disruption. Get a hold of numbers that have undergone intensive testing. Port your existing numbers through an online application or email. Choose from over 65,000 phone numbers from the inventory and pick from a range of phone number types.
  • Elastic SIP Trunking: Get PSTN connectivity for any SIP device in a network. Automatically scale up or down with unlimited capacity. Add innovative cloud communication features, including voice insights, Twilio Interconnect and call control. Simplify the network, don’t pay any channel or port fees and ensure optimized security. Make use of disaster recovery features to safeguard the service.
  • Short Code: Increase reachability with shortcodes available in the U.S., Canada and the U.K., and long code numbers available in over 100 countries. Enable throughput at 100 messages per second. Reroute to standard long-code phone numbers in the U.S. if a carrier is unable to receive messages from short codes. Access automatic picture transcoding, character encoding and message assembly, ensuring message delivery without custom code.
  • Email Marketing: Import and sync large contact lists within minutes. Use the powerful segmentation engine to manage and send emails to any number of people. Choose a design flow using the drag-and-drop option or the code editor. Easily schedule a one-time email or set up an automated email series.
  • Account Security: Eliminate fake account creation, secure new users and reduce fraud. Deliver detailed carrier and caller information using Lookup. Make informed decisions regarding who can contact and who cannot. Secure business and a large volume of customers with Authy, enabling two-factor authentication to the log-in via TOTP, push and SMS.
  • Enhanced Emailing: Deliver all emails without interruptions with the propriety MTA (mail transfer agent), intuitive console, email experts and more. Activate automated email queue handling and throttle risk detection. Use sender authentication, SPF (Sender Policy Framework), DKIM (Domain Keys), reverse DNS (Domain Name System) and dedicated IP addresses to improve deliverability and reliability.
  • Improved Video Experience: Integrate videos directly into the app to enjoy a customized experience. Design a layout or choose one from the pre-configured options. Monitor participant network quality with Network Quality API. Create engaging whiteboards, animation and more with DataTracks. Allow screen-sharing to improve collaboration. Add live chat and support phone dial-in when the internet is unavailable.
  • Voice API: Quickly scale and modify a voice experience and add a wide array of customizations and resources. Add features such as Interactive Voice Response (IVR), recording transcriptions and speech recognition. Enable reliable, high-quality connections supported by the Twilio Super Network. Place quality calls by facilitating access to global carriers, infinite scaling and private links to the cloud.
  • Messaging API: Engage customers across the globe with 1,500 redundant partner carrier connections, phone numbers in over 100 countries and more than 200 types of numbers. Support channels such as SMS, MMS, OTT, email and more. Use intelligent sender selection for consistent, localized and compliant messaging. Message worldwide using over 200 phone number types, including shortcodes, alphanumeric and toll-free numbers. Use message insights to check status callbacks and real-time analytics.
  • Applications:  
    • Flex: Enable digital-first engagement with a broad span of communication channels managed through one platform. Continuously inspect, adapt and adjust any part of the contact center. Facilitate personalized interactions with customers by providing agents access to contextual information.
    • Frontline: Assist clients and forge relationships despite geographical location. Provide support on any channel, including SMS, MMS, WhatsApp and chat. Transfer conversations between channels and employees and direct inquiries to the next employee. Manage privacy and compliance with SSO authentication and number anonymization. Use native push and badge notifications, ensuring employees never miss any alerts. Send and receive media and messages across channels using a single app.
    • Segment: Unify data and enhance engagements by reaching out to the customers with the right message and using the right channel. Build personalized engagements by creating a single, holistic view of the customer journey rather than wasting endless hours on data. Collect user data from every interaction and combine it from various sources to better understand each customer. Catch quality data issues at the start and fix them automatically. Get rid of old, incomplete and inaccurate data.
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  • Toll-Free and Local Numbers: Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space.
  • Caller ID and CNAM: Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up.
  • Custom Greeting: Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy.
  • After-Hours Call Routing: Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed.
  • Call Screening: Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists.
  • Auto Receptionist: Provide call management 24/7. Increase business productivity with an automated reception system. Ensure less waiting time and route all calls efficiently rather than delaying or hanging up. Eliminate human error, deliver the necessary information and employ customized greetings.
  • Call Forwarding: Redirect a call received on the virtual phone system to a physical number, including a mobile device, landline, VoIP number or voicemail. Minimize customer wait time by using the simultaneous option or push as many calls as possible to the most effective employees using the sequential option.
  • Webphone: Make and receive calls straight from an internet browser. Use the webphone to communicate via a business number with customers, reducing time spent on the phone. Initiate conference calls, easily communicate with employees and forward calls.
  • Mobile Phone: Access business voicemail, texting and calls. Place calls via the business number using the cell phone. Receive notifications regarding events, access recordings and text of voicemail and listen to call recordings. Add and edit contacts in the business contact book.
  • Softphones: Enable VoIP telephone calls on computing devices. Customize options and operate the system without keeping a browser window open.
  • Desk Phones: Manage calls and other features better, such as transfers and call queues. Use a computer and phone for other functions rather than multitasking on a single screen. 
  • Texts: Send and receive texts on both the mobile app and the desktop. Use text messaging on a phone number or a toll-free number.
  • User Extensions: Save the customer’s time and get them to meet the required person faster. Improve a company’s internal communication and enable cheaper communication for remote employees. Select one option from call algorithms, including simultaneous, round-robin, sequential or freest first, for when a customer enters a group extension.
  • Call Queues: Save phone calls instead of losing them. Reduce the number of missed calls due to a busy signal and comprehensively better customer service. Ensure low wait time for customers. Customize hold music and add greetings and messages. Set a time for which calls stay in a queue before bouncing to voicemail, ensuring customers don’t wait endlessly.
  • Conference Calls: Conduct collective talks with partners or remote employees from different locations. Efficiently address client issues by adding technicians or accountants to the call. Organize a call within seconds, record calls for reviewing and participate in a conference call using various devices.
  • Consultative Calls: Place a call on hold to ask a colleague for help without hanging up. Resolve customer queries and double-check the information.
  • Dial-By-Name: Make it easier for callers to find employees. Set up a complete directory of all employees and add the required extensions. Use the auto attendant to facilitate calls instead of staff. Organize the search by first or last name, whichever is more convenient for callers.
  • Business Contact Book: Stay updated with the comment section. Keep on top of customer integrations with note-keeping and synchronized contact lists. Import and export contacts hassle-free. Save contacts in the mobile app from the call history, eliminating the time spent on creating new profiles from scratch.
  • The Journal: View the entire communication history with customers at a glance. Access call recordings, voicemails and voicemail transcripts. Add any contact to the Contact Book or block it directly from the journal.
  • Enhanced Voicemail: Allow the auto-attendant to route a call to voicemail in case an employee is busy. Enable all calls after business hours to go directly into voicemail after informing the customers of the company’s work hours. Automatically add pending voicemails to the activity queue, ensuring none get missed. Access details, such as call duration, time of call, audio and transcription through visual voicemail.
  • Zapier Integration: Automate thousands of tasks by acting as a middleman and allow vital information to be transferred between platforms. Stay in control of business communications 24/7, manage employees, access client information and follow up on calls.
  • Visual Call Flow Configuration: Stay on top of call forwarding and call routing rules. Customize greetings and record personalized messages for clients to hear. Allow calls 24/7 or choose to receive them only during business hours. Choose additional options to increase the number of calls received and converted by team members.
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Product Ranking

#9

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Business Phone Systems

#33

among all
Business Phone Systems

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User Sentiment Summary

Excellent User Sentiment 630 reviews
Good User Sentiment 207 reviews
90%
of users recommend this product

Twilio has a 'excellent' User Satisfaction Rating of 90% when considering 630 user reviews from 4 recognized software review sites.

77%
of users recommend this product

MightyCall has a 'good' User Satisfaction Rating of 77% when considering 207 user reviews from 4 recognized software review sites.

4.2 (15)
4.5 (14)
4.5 (333)
4.1 (19)
n/a
3.81 (92)
4.6 (241)
3.7 (82)
4.3 (41)
n/a

Awards

Twilio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy Setup: Twilio's user-friendly interface and comprehensive documentation make it easy for users to set up and configure their phone systems without requiring extensive technical expertise.
Scalability: Twilio's cloud-based platform allows businesses to easily scale their phone systems up or down as needed, accommodating growth and changing communication requirements.
Global Reach: With its extensive global infrastructure, Twilio enables businesses to establish a local presence in various countries and regions, facilitating international communication and expansion.
Integrations: Twilio integrates seamlessly with numerous business applications and CRM systems, streamlining workflows and enhancing productivity.
Customization: Twilio provides a wide range of APIs and tools that allow businesses to customize their phone systems to meet their specific needs and preferences.
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Simple Setup: MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise.
Mobile App: The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones.
Integrations: MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses.
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Pricing Structure: Twilio's pay-as-you-go pricing can lead to unpredictable costs, especially for businesses with fluctuating call volumes or those that use premium features like call recording or transcription. The lack of bundled plans may also make it difficult to budget for communication expenses effectively.
Customer Support: Obtaining timely and effective support can be challenging, particularly for users on the free tier or those with less complex issues. The support structure often relies on community forums and documentation, which may not provide immediate solutions for urgent problems.
Learning Curve: Integrating Twilio's APIs and configuring its services can require a significant investment of time and technical expertise. This can be a barrier for businesses without dedicated development resources or those seeking a more out-of-the-box solution.
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Limited Integrations: MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools.
Mobile App Issues: Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability.
Customer Support Challenges: Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution.
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Twilio has earned a reputation as a leading cloud communications platform, empowering businesses to build, scale, and operate customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create solutions that meet their unique needs and help them connect with customers in a meaningful way. Users appreciate Twilio's ease of use, scalability, and flexibility, making it a solid choice for businesses of all sizes that need a cloud-based communications platform. It offers a variety of features that can help businesses improve their communication with customers, such as call routing, voicemail, and analytics. The platform's ability to integrate with various channels like WhatsApp, Facebook Messenger, and Webchat ensures sustained engagement through features like click-to-dial, automated text notifications, intelligent routing, and callback service during peak hours. However, some users have expressed concerns about Twilio's customer support and its complex pricing structure. The pay-as-you-go fees can be more expensive compared to other CPaaS platforms, especially for businesses with high-volume communication needs. Despite these drawbacks, Twilio remains a popular choice due to its comprehensive features and ability to adapt to evolving business requirements. Its low-code builder, Studio, allows developers to design efficient self-service call flows and trigger custom business processes, while its Voice API enhances audio conferencing infrastructure. Twilio is particularly well-suited for businesses seeking a customizable and scalable communication solution that can integrate with existing applications and workflows. Its ability to handle various communication channels and provide detailed analytics makes it a valuable tool for businesses looking to enhance customer engagement and streamline communication processes.

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MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision.

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